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Business Profile

Linens

Bed Bath & Beyond Inc. (Bankrupt)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bed Bath & Beyond Inc. (Bankrupt)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bed Bath & Beyond Inc. (Bankrupt) has 390 locations, listed below.

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    Customer Complaints Summary

    • 754 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/29/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have gift cards for bed bath and beyond. I had no idea they were going out of business until recently. I guess I live under a rock.Sorry. But I have like like a ****** or so in gift / merchandise cards from this store. So I am just out of my money?

    • Initial Complaint

      Date:06/28/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought an defect item and business refused to return.

    • Initial Complaint

      Date:06/26/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I created a wedding registry with BB&B in January 2023. As a result, relatives purchased gift cards from the company that were given to me on our wedding date (5/13/2023). When attempting to use the gift cards in store I am now being told they are worthless and can no longer be used as of 5/6/2023. The purchasers of the gifts cards have NOT been refunded, and BB&B is allowing purchases in stores still while they are still open. There was absolutely no communication to gift registires that this was forthcoming, or I would have removed my registry from the company. The gift cards should be honored for in store purchases until stores close, or I should be refunded the monetary value.

    • Initial Complaint

      Date:06/26/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 4packages of diapers, I was charged on my credit card for them and shipping even though it said free shipping. This was on June 6 th 2023. I still have not received them, I tried to contact their customer service but it is closed for good.

    • Initial Complaint

      Date:06/25/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are still selling on ******** ordered several items they took my money, but I never received the merchandise.

    • Initial Complaint

      Date:06/22/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 2 gift cards to Bed Bath and Beyond totaling $100 that I received as wedding gifts. I just found out that they are no longer accepting gift cards even though these were only purchased recently. I would like to receive compensation for the amount of these gift cards or be eligible to still use these gift cards in store or online.Gift card numbers: **************** ****************

    • Initial Complaint

      Date:06/19/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of the transaction was June 12, 2023 at 9:36 P.M. With a website named Bed Bath and Beyond Clearance. The order was made through Bed bath and beyond but with a site called suewat, apparently partnering with the afore mentioned. The amount of the order was $55.00. I have tried to contact Suewat.com and Bed Bath and Beyond by phone and website to no avail. I would either like my order fulfilled or my money back. My order number, at least the one that they sent me in my conformation e-mail is #*****

    • Initial Complaint

      Date:06/10/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a gift card that apparently can't be used because of the statis of the stores/business. I just wanted to use whatever I had left. Bummer!!

    • Initial Complaint

      Date:06/10/2023

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have $210 dollars of Bed Bath and Beyond gift cards. They will not honor them anymore. These are cash they have already collected. This is STEALING! It should be illegal!

    • Initial Complaint

      Date:06/08/2023

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was refused my $50 gift certificate on my purchase for my sons graduation gift on May 16, 2023. The gift certificate was bought in June of last year and it was a graduation gift. However my daughter was a victim of a crime and had to be put in a hospital and is still there. When we heard bed Bath and beyond was closing we immediately tried to **************** room items. We were refused at the cash register. We were told that they stopped excepting gift certificates on May 9. We were not notified that gift certificates would not be honored. Until we got to the register. We would like $50 reimbursement. Since the gift certificate was purchased in 2022 in good faith.

    Bed Bath & Beyond Inc. (Bankrupt) is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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