We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Linens

Bed Bath & Beyond Inc. (Bankrupt)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Linens.

Complaints

This profile includes complaints for Bed Bath & Beyond Inc. (Bankrupt)'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bed Bath & Beyond Inc. (Bankrupt) has 390 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 751 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/28/2023

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 2 gift cards totaling $36.00 to Bed Bath and Beyond that are not redeemable.This is a rip off and THEFT, since they are PAID FOR!

    • Initial Complaint

      Date:05/27/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a $50 gift card that I have been informed I can no longer use. This was a gift I received as a birthday present and dont think this is fair and feel like my gift has been stolen from me.

    • Initial Complaint

      Date:05/25/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I purchased bed bath and beyond gift cards for my daughters this past Christmas 2022 so that they could use them to get things for college. As the end of the school year is ending, they decided to go to a bed bath and beyond store and then find out that the store is not only closing, but they will no longer except their own gift cards. We are on a tight budget and not having a way now to use their gift cards at the store or online is heartbreaking. I am very upset over this and feel that the store should be obligated to refund any money on everyones gift cards as they were purchased with cash. I hope something can be done about this because it is not fair.

    • Initial Complaint

      Date:05/24/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a $150.00 left on a gift card. My husband went online and he received the message go in store, He goes in the store to make a purchase and it read a error, and he could not use it. My husband called the customer service number and it no longer exists. the liquation customer service agent stated that he could not accept his gift card at the store and there was nothing that he could do about it. We would like to be refunded in the amount of $150.00.

    • Initial Complaint

      Date:05/23/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bed Bath and Beyond STOLE money from their customers. People bought gift cards for family members like my daughter going away to college. The company gave barely any notice to use the cards. The cards are no longer being accepted which means they STOLE the money from the person who purchased the card.

    • Initial Complaint

      Date:05/23/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered something, the order got cancelled and I was not refunded for the cancelled order. Unable to use merchandise credit.

    • Initial Complaint

      Date:05/22/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a gift card and the store will not allow me to use it. So I would like my money back

    • Initial Complaint

      Date:05/22/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/8/23, the last day that gift cards were allowed to be used for purchase at Bed Bath Beyond (or BuyBuy Baby) according to the bankrupancy settlement, I went into the BBB store in ********** ****************. I had 4 gift cards (total balance $200+) that I tried to use to purchase several items at the cash register. The cashier said the cards couldn't be used - cashier assumed balance was zero because transaction system wouldn't accept them. I told her I knew 100% certainty that there was significant balance on all 4 cards. Balance was written on each gift card and several still had the pin covered with the scratch off ensuring that they had not been used. The manager came over and said there was nothing she could if the cash register/computer did not accept them for the transaction. I was very upset knowing this was an error and went home. When I called the number on the back to check the gift card balance, it confirmed the balance was present on all 4 cards. The next day was 5/9/23. I went back to the store explaining that they made an error the night before. They said the cards could no longer be used as it was 5/9/23. Because of THEIR computer sytem error, the company kept the money that is rightly mine on those gift cards. What can be done about this from a legal standpoint? To me this is 100% thievery. I'd expect a refund check or someway to use the funds in the store for the remaining days it is open due to BBB error, not mine.

    • Initial Complaint

      Date:05/21/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a frying pan from Bed Bath and Beyond. Although the company was having a going out of Business Sale, I am very unhappy with the way I was treated. When I got home, I noticed the pan was damaged. They had other pans that I could have easily exchanged it for. Instead, they told me that I had to keep the one I purchased and all sales are final. That is very bad business. It is probably why they are going out of business....poor and almost criminal customer service! I either want a replacement or my money back... Unbelievable!!!

    • Initial Complaint

      Date:05/21/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a Breville Dual boiler on 18 june 2020. since it was covid the return period of items was extended to 6 months. After facing issues in product , I called customer care and they told me to return the product and sent me shipping label. i returned the product in Jan 2021 as discussed by customer care representative. I didnt get my refund and raised issue with customer care multiple times for over a year they kept saying it is being worked upon and I didnt get my money or the product. I have reference number given by customer care - *************. Even I reached out on ******* and after one reply they never cared . i have lost more than **** dollars.

    Bed Bath & Beyond Inc. (Bankrupt) is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.