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Business Profile

Linens

Bed Bath & Beyond Inc. (Bankrupt)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bed Bath & Beyond Inc. (Bankrupt)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bed Bath & Beyond Inc. (Bankrupt) has 390 locations, listed below.

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    Customer Complaints Summary

    • 749 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/27/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order with bed bath and beyond and paid using 2 gift cards.4 of my items were cancelled and I never got refunded back to my gift card.They in effect stole close to $200. I attempted over several days to call the **** number and got no resolution. I also drove a long distance to a local store still open, and was told they could not assist.I cant believe bed bath and beyond is playing this dirty with customers and cancelling their online orders and not refunding them! THAT IS OUTRIGHT THEFT!!!

      Business Response

      Date: 05/09/2023

      May 9, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau *********************** - Case# ********

      To whom it may concern: Better Business Bureau - *********************** - Case# ********

      Our customer service representative ********, reached out to the customer via email 4/27/23 confirming the 2 items were cancelled and they were refunded back to their online account.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:04/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bed Bath & Beyond is closing operations, and I was previously issued a Merchandise Credit card for a return made in-store. The amount is for $26.28. The card number is **** **** **** ****, and the *** is ********. They are no longer allowing me to apply my card to a purchase because they are ceasing operations. I do not feel that I was given sufficient notice to allow me to use my card. Upon research online, it appears that they stopped accepting the cards in ****** (where I am located) as of March 9th, 2023. But, Bed Bath & Beyond cards will still be accepted in ******* until May 8th, 2023. I would like a refund by cheque for $26.28.

      Business Response

      Date: 04/28/2023

      April 28, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau *************************** - Case# ********

      To whom it may concern: Better Business Bureau - *************************** - Case# ********

      Our customer service representative ********, reached out to the customer via email 4/26/23 advising due to the ****** stores closing we are unable to accept gift cards, my funds and rewards.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:04/26/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 24, 2023, I attempted to place an online order using a merchandise credit (approximately $174) and a BB&B gift card ($100 - new). When I input the cards as a form of payment, the amounts registered and were correct. I went to pay the difference with my debit card and the transaction failed. When I attempted again, all the funds disappeared from the cards and the balance read zero. When I spoke to a customer service representative on 04/25, they informed me that the balance was always zero and there was nothing they can do. This is completely false. I would like the funds returned to my cards so I can make a purchase before they stop honoring gift cards on 05/05.

      Business Response

      Date: 05/01/2023

      May 1, 2023
      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ******************* - Case# ********

      To whom it may concern: Better Business Bureau - ******************* -Case# ********

      Our customer service representative ********, reached out to the customer via email 4/26/23 advising they reached out to the customer three times however the customer has not responded.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

      Customer Answer

      Date: 05/01/2023


      Complaint: 19985725

      I am rejecting this response because:

      They have not reached out to me regarding this complaint at all.  I also have been trying to follow up with the company regarding my issue via their online chat service for the past 3 days and had been given wait times of 3+ hours which Ive waited and keep getting pushed with further wait times.  When I finally got in contact with someone today (5/1) I was connected to someone and they stopped responding and the cycle started all over again.

      No one from Bed Bath and Beyond has reached out to me at all via e-mail or phone.


      Regards,

      *******************

    • Initial Complaint

      Date:04/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/25/23 my Bed Bath & Beyond charge card was charged for $449.75 which is the total cost of a king size bed in a box & 2 blankets which I purchased from them on my app. These charges currently reflect my existing available balance. There is no record of them receiving the ****** ******* is no record of any of the items being shipped. After multiple emails, I was told I need to wait until June. This is not right, unjust & should be illegal if it is not already.

    • Initial Complaint

      Date:04/25/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an e-mail on 4/23/23 that Bed, ****************************** was filing for bankruptcy. I have a Welcome Rewards membership that was just renewed in November 2022. Due to the pending bankruptcy, I sent an e-mail to the agency handling the case asking for a refund for the portion I have not used and won't be available to me. This is the response I received: "While your membership is not eligible for a refund, you can continue to enjoy your membership benefits before the store-closing sales begin on April 26, 2023." That is 1 day for me to use a membership that I expected to be able to use for a full year and only 3 days from the date I received notification that the company was filing for bankruptcy.

      Business Response

      Date: 04/27/2023

      April 27, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ********************* - Case# ********

      To whom it may concern: Better Business Bureau - ********************* - Case# ********

      Our customer service representative *****, reached out to the customer via email 4/18/23 advising the customer that due to the financial status of the company the decision is not able to be changed therefore, Welcome Rewards+ is not eligible for a refund.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

      Customer Answer

      Date: 04/27/2023


      Complaint: 19980667

      I am rejecting this response because:  I bought the membership in good faith that I could use it the entire year.  I purchased it in November so only had access to it for 1/2 the time. The business should return 1/2 of the amount I paid for the membership.  



      Regards,

      *********************

    • Initial Complaint

      Date:04/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My giftcard is not being accepted by the company. I currently have a gift card with a balance of $108.24

      Business Response

      Date: 05/03/2023

      May 3, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ***************** -Case# ********

      To whom it may concern: Better Business Bureau - ***************** -Case# ********

      Our customer service representative *****, reached out to the customer via email 4/28/23 advising they located where the funds were used which totaled to $200.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:04/24/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a welcomerewards membership for $29.99 in December, 2022 at teh BB&B in ********* **. The contract between BB&B and myself was that I receive free shipping and 20% off on my total purchases until December 2023.Today, BB&B announced Chapter 11 and I have been calling since this morning and have been told there is an 8 hour wait to speak to a CSR. This is totally unacceptable. I want my money back that I paid for a yearly subscription that they will not be able to uphold.

      Business Response

      Date: 05/01/2023

      May 1, 2023
      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ***********************;- Case# ********

      To whom it may concern: Better Business Bureau - ***********************;- Case# ********

      Our customer service representative *****, reached out to the customer via email 4/25/23 offering the customer $25 in My Funds as an inconvenience.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

      Customer Answer

      Date: 05/01/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

    • Initial Complaint

      Date:04/24/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive recently made a purchase from bed Bath and beyond. And ever since then Ive been receiving an excessive amount of emails per day. Around 500 emails a day. Ive called customer care number and have unsubscribed from their company as they said is the only way to make it stop but I still continue to receive emailed receipt. Ive missed important personal emails due to the excessive about of emails being sent by bed bath and beyond. My personal emails and getting lost with with in all of the emails bed bath and beyond is continuing to send. How do I get this to stop?! Thank you.

      Business Response

      Date: 04/26/2023

      April 26, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ************************;- Case# ********

      To whom it may concern: Better Business Bureau - *********************** - Case# ********

      Our customer service representative ********, reached out to the customer via email 4/24/23, the customer responded stating they stopped receiving emails.  

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

      Customer Answer

      Date: 04/26/2023

      I had a rep from bed and bath and beyond reach out. The emails have stopped. Thank you for your help in this matter. 

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:04/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a comforter on April 8, 2023. The delivery date was April 15, 2023, however I never received the item. On April **************************************************** the item was out of stock . On April 20 I called back and the woman that sounded like she was in bed just fluffed through the call without pulling up my order. On April 20 I was advised that they would follow up on cancellation. On April 21, the money from the comforter was refunded back to my account . And on April 22 , the money was processed again . Which overdrafted my account . When I called on that day they told me that the cancellation and refund was never submitted at all .

      Business Response

      Date: 05/03/2023

      May 3, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ********************************* - Case# ********

      To whom it may concern: Better Business Bureau - ********************************* - Case# ********

      Our customer service representative *****, reached out to the customer via email 4/24/23 advising they cancelled the order.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:04/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on march 24 2023 ordered gotham steel 12 piece pot and pan also a memory foam kitchen pad order#mpl3979119816 the kitchen pad was delivered but the pots and pans were never recieved i contacted bed bath and beyond on april 11 to inform them. At that time they told me they would check with Infinity shop where the product was to be shipped from. Then april 17 i called bed bath and beyond and cancelled the order and was told my refund would appear on my credit card in 24 to 48 hrs. as of april 21 no refund has happened i would like for them to remove the $172.26 from my card for order i never recieved

      Business Response

      Date: 04/26/2023

      April 26, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau *************************** - Case# ********

      To whom it may concern: Better Business Bureau - *************************** - Case# ********

      Our customer service representative ********, reached out to the customer via email 4/21/23, the customer responded stating the issue has been resolved.  

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    Bed Bath & Beyond Inc. (Bankrupt) is NOT a BBB Accredited Business.

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