We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Linens

Bed Bath & Beyond Inc. (Bankrupt)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Linens.

Complaints

This profile includes complaints for Bed Bath & Beyond Inc. (Bankrupt)'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bed Bath & Beyond Inc. (Bankrupt) has 390 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 749 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My first complaint is that I had a failed on-line transaction in which I applied fifty dollars of gift card funds. Despite the failed transaction, the gift card funds were depleted. I spent 3 hours between customer service chats and the toll free number to have the funds reinstated to no avail over a period of 4 days - each customer service/chat agent telling me to check back in 24 hours. Im convinced the money will never be returned.My second complaint is that the app requires a verification code that it claims it sends to your email, but the code never comes to email. Even when trying to verify using Apple ID, the verification doesnt go through. So frustrating!

      Business Response

      Date: 04/27/2023

      April 27, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau *********************** - Case# ********

      To whom it may concern: Better Business Bureau - *********************** - Case# ********

      Our customer service representative ********, reached out to the customer via phone 4/21/23 and via email on 4/25/23 and 4/26/23 however,the customer never responded.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:04/20/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/4, I bought a car seat for my toddler from Bed Bath and Beyond. I wouldn't have normally chosen them for this purchase, but they had the color I wanted and an eta that suited my needs. On 4/7, I received an email that my car seat would arrive within 48 hours. Unfortunately, the estimated delivery date of April 7th-10th came and went without any sign of my package. The tracking number pointed to ***** but they had no record of it. I was forced to purchase a different car seat in a color that wasn't my first choice. On 4/11, I received an email stating that my package had been delivered. However, my mother heard nothing at the door all day, and when I checked the tracking, it was clear that it wasn't my package from the floor mat. When I came home I scoured my complex checking to see if my car seat was mis-delivered. I contacted *****, but they were of no help, simply telling me to wait another 24 hours as sometimes orders get marked delivered early, even after explaining it looks like it was delivered somewhere. I reached out to Bed Bath Beyond through the email I received and was given an option to chat and explain my issue. I was given the option to receive a refund for the car seat, and was told I would have an update in 48 hours. I waited a few days before reaching out again. I was told that their loss prevention team was investigating the issue, and would keep me updated. Today, when I called again, they informed me that I needed to provide a police report for my missing car seat! I am at a loss as to why I would need to do that. I called the non-emergency police line and was told DO NOT WASTE their time filing a report for an issue like that and to contact the business for a resolution. I am now out of money for a carseat I never received, and I feel sad and frustrated. I have always been a loyal customer who shops in store and supported them, but this incident has left me feeling completely disappointed and let down.order number: BBB3980119284

      Business Response

      Date: 05/01/2023

      May 1, 2023
      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau Shali Mojica - Case# ********

      To whom it may concern: Better Business Bureau - *****************;- Case# ********

      Our customer service representative *****, reached out to the customer via email 4/20/23 advising they have issued the refund.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

      Customer Answer

      Date: 05/01/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:04/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a wheelchair for my mother which rusted and is falling apart. While this was purchased a few years ago, and prior to the change in return policy, which was lifetime policy with proof of purchase, I am requesting a refund and you no longer sell the wheelchair. I was unable to find the receipt to verify proof of purchase until recently. I called the customer service number, and spoke to a rep as well as supervisor. The rep was rude, and the supervisor was worse. Spoke very belittlimg to me and spoke to me very degarading. please pull the tape. I just want a refund. I requested this to be escalated however I have yet to have a return call. please assist

      Business Response

      Date: 05/03/2023

      May 3, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau *************************** - Case# ********

      To whom it may concern: Better Business Bureau - *************************** - Case# ********

      Our customer service representative *****, reached out to the customer via email 4/20/23 offered my funds and educated the customer on the wheelchair warranty.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:04/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a stroller/car seat system around July 2022, I wasn't due until November I purchased this item myself from my own registry. My baby arrived early or October 2022 in which I opened and put together all to realize that the bassinet was defective because I couldn't attach it to the stroller. I than began the process of trying to return or at the very least get a store credit to simply purchase another right away. I was given the run around for a while because it was out of the return window however I spoke to a manager who made an exception and provided me with a return label for *** however I had to package up etc. I returned it and still not refund. I had to call several times and they even confirmed that the item was received and that they were manually processing $255.99 luckily because I didn't believe them I told them to email me a confirmation in which they did on 12/19/2022. To date I have yet to receive said refund. I have sent follow up emails and no response. They are the worst and the most expensive. I need my money back and at this point I should be paid interest for time! I need my money back. I unfortunately even spent over $4k in nursery furniture which that was another rodeo to even get it delivered I ordered it in July and received it in October!

      Business Response

      Date: 05/01/2023

      May 1, 2023
      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ******** Bec-********* - Case# ********

      To whom it may concern: Better Business Bureau - ******** Bec-********* - Case# ********

      Our customer service representative *****, reached out to the customer via email 4/9/23 advising they reached out to the warehouse asking that they issue a refund.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:04/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had no idea the store was closing. Saw no commercials, ads, social media and no email from the company as they have my email as they send me the e-gift card that I got at Christmas time. I drove by the store today on my way to take my daughter to an appointment and saw that the store was closing so I went in to spend my gift card. I was told that as of March 9 they were no longer excepting gift cards, however as I explained to them I had no idea they were closing. I was then told I could use my gift card online on the US site I tried and they do not ship to ****** so I dont understand how this is possible. Their store is still open until Sunday , they have the hundred dollars from the person who bought me the gift card yet I have no way of using it. Not even sure this is legal ? Thank you

      Business Response

      Date: 04/22/2023

      April 22, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ***************************** - Case# ********

      To whom it may concern: Better Business Bureau - ***************************** - Case# ********

      Our customer service representative ********, reached out to the customer via email 4/19/23 advising due to the ****** stores closing, we are no longer able to accept any gift cards, my funds and rewards.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

      Customer Answer

      Date: 04/22/2023


      Complaint: 19955328

      I am rejecting this response because:



      Regards,

      *****************************

    • Initial Complaint

      Date:04/18/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/18/2023, I went into a store that was closing in 5 days. I purchased an item that had a sticker price of $40 with signage saying it would be 70% off of the entire store. I purchased many items and there was a long line and only one cashier, so I did not argue with the total when I was done shopping. When I got home, I saw that the product rang up for $45 not the sticker price and NOT the discount. The store told me they were unable to provide a refund for the difference as they were locked out of the ability to do that. I chatted in with customer service who told me they could give me a $5 credit as a one time courtesy but nothing else. The customer service rep just kept telling me they cant honor coupons, but this wasnt a coupon, it was a clearance because your store is closing because theyre going bankrupt. So now even the $5 credit in BB&B gift cards is useless when the store near me is closing and I wouldnt dare shop online with this store. And then the audacity to ask me to be part of their yearly rewards program for $30!

      Business Response

      Date: 04/22/2023

      April 22, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ************************* - Case# ********

      To whom it may concern: Better Business Bureau - ************************* - Case# ********

      Our customer service representative ********, reached out to the customer via email 4/18/23 offering $35 refund in the form of My Funds. The store is now closed so we are unable to contact them for assistance. Customer accepted the accommodation.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

      Customer Answer

      Date: 04/22/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      Delani

    • Initial Complaint

      Date:04/18/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an unused gift card from Bed Bath and Beyond of $51.90. Is there any way I can get this amount back. We were aware about the closing of all stores in ****** but was not informed that gift cards are only valid till March 9,2023.

      Business Response

      Date: 05/09/2023

      May 9, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ******************************* - Case# ********

      To whom it may concern: Better Business Bureau - ******************************* - Case# ********

      Our customer service representative *****, reached out to the customer via email 4/18/23 advising the customer that due to the ****** stores closing, we are no longer accepting git cards, my funds or rewards.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:04/18/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased several items online via Bed Bath and Beyond online order and paid with my Bed Bath and Beyond credit card on or around February 2, 2023. The orders came in separately, however one particular item arrived at my front door with the box open, and I called Bed Bath and Beyond to enter a complaint. Bed Bath and Beyond informed me that this was a third party purchase and that I needed to call the vendor. I informed Bed Bath and Beyond, that I already followed the process and procedures, noted on the website "Contact Seller". The seller is a third-party entity, apparently. brokered between Bed Bath and Beyond and I guess mDesign. I am not familiar with mDesign, as my order was placed online with Bed Bath and Beyond, paid with my Bed Bath and Beyond credit card... It is now April 18, 2023 and Bed Bath and Beyond has failed to issue my credit.I want a credit for the item that arrived damaged, as it cannot be utilized, the feet on 3 of the plastic bins is not usable and two lids were cracked "Beyond" repair. I am still waiting on Bed Bath and Beyond to issue my credit, plus any other fees related to this particular order.Thank you,***********************

      Business Response

      Date: 05/01/2023

      May 1, 2023
      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau *********************** - Case# ********

      To whom it may concern: Better Business Bureau - *********************** - Case# ********

      Our customer service representative *****, reached out to the customer via email 4/18/23 requesting pictures of the damaged item so they can provide the details to the appropriate team however, the customer never responded.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:04/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bunk bed from Bed Bath and Beyond on March 21, 2023 and paid ******, yet on March 27, 2023 I recieved a convertible carseat. I called the store only for them to tell me that the bed was out of stock. The lady offered me another bed but I declined and told her that I wanted a refund. She told me that I couldn't get a refund until there was a scan for the carseat with ****** I sat the carseat out and they eventually came and picked it up. On April 4, the carseat was picked up from my house. On April 9, I was told that they needed to email the warehouse so that they could issue my refund. Then on April 17, I got an email saying that they were sending me a replacement bed. I called and told them that I didn't request a replacement but a refund instead. They then told me that I would have to wait for the replacement to be sent in order to receive a refund. I was able to get someone whom I assume was in upper management and he immediately issued a refund for ******. Ive asked for my full amount yet they have me less. Im also still waiting for it to be refunded back to my account.

    • Initial Complaint

      Date:04/17/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a $100 CAD gift card for my wedding to Bed Bath & Beyond. I went to go redeem it on April 17 and was told I could not as the store declared bankruptcy. Previously, in February 2023, I had been to the store and redeemed other gift cards from my wedding and they said I had until the store's closure, April 30, 2023, to redeem my gift card. I read articles online saying that I can redeem in ******* but when I tried to see the balance on ******* site, it stated that my gift card wasn't active. I would like Bed Bath & Beyond to refund me the $100 I received for my wedding.

    Bed Bath & Beyond Inc. (Bankrupt) is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.