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Business Profile

Linens

Bed Bath & Beyond Inc. (Bankrupt)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bed Bath & Beyond Inc. (Bankrupt)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bed Bath & Beyond Inc. (Bankrupt) has 390 locations, listed below.

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    Customer Complaints Summary

    • 746 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      bed bath and beyond refuses to honor a full warranty for wamsutta sheets purchased there. the warranty states bbb is responsible for an exchange or refund of purchase price, if the sheets malfunction or are defective. the sheets have torn and not useable. i.e. a malfunction. the store will not honor their warranty. the on-line store can't help, because it was an in store purchase. the sheets have a full warranty by bbb not the manufacturer. i am seeking a refund of the purchase price plus sales tax, since they no longer carry the sheets

    • Initial Complaint

      Date:04/14/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on Bed Bath and Beyond on 12/20 22 the order # is BBB6665862465 in the amount of $1,013.34 for an Espresso Machine on a 12-month interest-free financing option with their store card. When my statement arrived in January I noticed interest was charged on this order so I contacted BBB and filed a complaint ( see attached). It has now been over 90 days and no response via email, phone, or email from the company. I contacted them again Monday, April 10th to receive a status update because I'm still being charged ******************************************************* and said they would get back to me. I'm tired of going back and forth with the company and would like a refund for this order!

    • Initial Complaint

      Date:04/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 08/18/2022, I spent 900 dollars to buy 10 gift cards from BED BATH & BEYOND online. The order id is #************** I realized I wanted 5 gift cards so I contacted the custome service to cancel this order. The agent promised a full refund and cancelled my order on the same day, 08/18/2022.Later, I received a refund of 90 dollars. So I contacted the custom service again to ask for the remaining 810 dollars.They admitted it was their fault and promised a full refund. They said it took some days to process my case and asked me to wait.However, they didn't really deal with my case. During the past half a year, I contacted their custom service at least 10 times. They always promised a full refund and asked me to wait, but they just actually ignored my request.I attached the following supporting documents:1. Order information - 10 gift cards, $1000 in total 2. Confirmation of cancellation and refund 3. Discover statement showing the payment of 900 and refund of 90 4. Conversation showing the agent's promise of a full refund I have more transcripts with agents showing their commitment of the refund. I can also provide these if needed.

      Business Response

      Date: 04/19/2023

      April 19, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau **** **** -Case# ********

      To whom it may concern: Better Business Bureau - **** **** -Case# ********

      Our customer service representative ********, reached out to the customer via email on 3/27/23 advising they reached out to cashstar who stated the issue was on their end. Cashstar stated they are mailing a customer a check for the refund. The customer was advised to contact cashstar for any further assistance.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:04/11/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 2 unused gift cards that I would like to use or get my money back please. I realize stores are closing but unsure as to why gift cards can no longer be used. The money has already been spent ( purchase of cards)Card #1: ****************/ pin ******** (balance = *********** #2: ****************/ pin ******** (balance= ********* stores ************ but do not ship to ****** If at all possible, I would like to have money reimbursed or purchase following please:skuId: ********* x1 skuId: ********* x1 Thank you for your attention

      Business Response

      Date: 04/13/2023

      April 13, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ************************* - Case# ********

      To whom it may concern: Better Business Bureau - ************************* - Case# ********

      Our customer service representative *****, reached out to the customer via email 4/11/23 advising that due to the ****** stores closing we are no longer able to accept any gift cards, my funds or rewards.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

      Customer Answer

      Date: 04/14/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not entirely satisfactory to me. Although I understand that stores are closing, I do not understand why I am not able to be reimbursed for money that was already spent or allowed to use my Gift cards???  The money has already been spent so to me, this is basically stealing. Its unfortunate that the store is closing and I do appreciate their quick response to my concern  

      any company that has provided gift cards, etc and finds themselves closing, should reimburse all funds  

      thank you for your attention to this matter - I had hoped for a better resolution so wasnt sure which response I should have answered (accept or reject)


      Regards,

      *************************

    • Initial Complaint

      Date:04/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order: BBB3977852568 was canceled and no reason was given. My family decided to use our bed bath & beyond gift cards to place that order. Little did we know the issues that would come from doing so. Our gift cards were never refunded after our order was canceled. *** reached out to a representative via live chat to address my concerns and they advised me that only the account used to place the order would be refunded via rewards, not the actual gift cards itself. But advised me that if I wanted a refund back to a physical card, they would be mailed to my address. It is now April 7th and I still dont have my refund. I demand a refund in full back to the gift cards or a reissue of a new gift card.

      Business Response

      Date: 04/13/2023

      April 13, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ********************* - Case# ********

      To whom it may concern: Better Business Bureau - ********************* - Case# ********

      Our customer service representative *****, reached out to the customer via email 4/7/23 offering the customer a refund as My Funds however, the customer denied.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:04/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Not accepting $100 gift card

      Business Response

      Date: 04/12/2023

      April 12, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ******************************* - Case# ********

      To whom it may concern: Better Business Bureau - ******************************* - Case# ********

      Our customer service representative ********, reached out to the customer via email 4/10/23 advising that due to the ****** store closings,we are unbale to accept any gift cards, my funds or rewards.  

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:04/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a gift card that is no longer accepted at stores that are liquidating in ******. I was travelling at the time when I heard about the final date of the gift card being accepted and couldnt use it at the time.

      Business Response

      Date: 04/12/2023

      April 12, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ***************************** - Case# ********

      To whom it may concern: Better Business Bureau - ***************************** - Case# ********

      Our customer service representative ********, reached out to the customer via email 4/10/23 advising that due to the ****** store closings,we are unbale to accept any gift cards, my funds or rewards.  

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:04/09/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I returned an order, which has been delivered for quite some time, and I haven't received a refund confirmation. Originally the order came late, so I didn't want it anymore, so I returned it. order number: BBB6672751174 Shin Do *******************

      Business Response

      Date: 04/22/2023

      April 22, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau Shin Do -Case# ********

      To whom it may concern: Better Business Bureau - Shin Do -Case# ********

      Our customer service representative ********, reached out to the customer via email 4/9/23 advising the refund has already been submitted on 4/10/23. ******** reached out to the customer again on 4/17/23, 4/18/23 and 4/19/23 however, the customer has not responded.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:04/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order #BBB3977211028 and received it. It was then returned using a shipping label provided by the merchant. I shipped it back and never received a refund. When tracking it, it seems they may have issued the same label to someone else as ***** says there is another package coming from a different state. It does confirm that my package was delivered back to them on 3/20/23. I called and chatted and all I got was run around answers saying they would email me in 48 hours and I never hear anything back. Its now 17 days since it was received back at their warehouse and still I have not been refunded.

      Business Response

      Date: 04/13/2023

      April 13, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ***************** Case# ********

      To whom it may concern: Better Business Bureau - ***************** Case# ********

      Our customer service representative *****, reached out to the customer via email 4/6/23 advising the tracking number was duplicated and no refund was issued. They reached out to the warehouse and requested an update.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:04/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a $200 BBBY gift card. We went out of the country for a month starting Feb 10 and while we were away they announced that gift cards expire on March 9.Now hard earned $200 is just a waste for us, we want our money back somehow.

      Business Response

      Date: 04/05/2023

      April 5, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ************************* - Case# ********

      To whom it may concern: Better Business Bureau - ************************* - Case# ********

      Our customer service representative ********, reached out to the customer via email on 4/4/23 advising due to the ****** stores closing, we are no longer able to accept gift cards, My Funds or rewards.  
      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    Bed Bath & Beyond Inc. (Bankrupt) is NOT a BBB Accredited Business.

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