Business Profile

Linens

Bed Bath & Beyond Inc. (Bankrupt)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bed Bath & Beyond Inc. (Bankrupt)'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

746 total complaints in the last 3 years.
42 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a $50 gift card. Went to use it today and was told gift cards no longer accepted. Gift card says it does not expire. I would like payment for my gift card
Business Response
Date: 04/04/2023
April 4, 2023

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
******************** 08690

Better Business Bureau - Better Business Bureau ******************************* -Case# ********

To whom it may concern: Better Business Bureau - ******************************* -Case# ********

Our customer service representative ********, reached out to the customer via email on 4/1/23 advising that due to ****** stores closing, we are no longer able to accept any gift cards, My Funds or rewards.
We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

Thank you
Customer Answer
Date: 04/04/2023

Complaint: 19884141

I am rejecting this response because:

As the business is still operating, I expect a replacement by USD gift card to use at a ** location or a cash equivalent refund.

Regards,

*******************************
Business Response
Date: 04/19/2023
April 19, 2023

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - Better Business Bureau ******************************* - Case# ********

To whom it may concern: Better Business Bureau - ******************************* - Case# ********

Our customer service representative ********, reached out to the customer via email on 4/4/23 advising that due to the ****** stores closing, we are no longer able to accept gift cards, My Funds or rewards.

We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

Thank you
Initial Complaint
Date:03/31/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Breville espresso machine in July 2022. I had asked an employee what the return period was and was told that I had 90 days to return it. I called the same location back a few weeks later and was told that I only had 60 days. I mentioned to the person on the phone that I was having issues with the machine and was told that I only had 60 days and could no longer return it since it had been 62 days. I told the rep at the store that I was told 90 days but they didn't seem to care or show any emotion, they told me they couldn't help me anymore. I have still been having issues with this machine and have also reached out to the manufacturer but have not gotten any support for this machine. I am still upset that the person who sold me this machine lied to me about the return policy and the second person I talked to seemed not to care and just told me it was my problem. I have since made several contact attempts in-store, and online through the chat, but the store I had gone to is now closed and the people in the chat were not helpful at all.
Business Response
Date: 04/05/2023
April 5, 2023

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - Better Business Bureau ********************* - Case# ********

To whom it may concern: Better Business Bureau - ********************* - Case# ********

Our customer service representative ********, reached out to the customer via phone on 3/31/23 however, they were unable to leave a voicemail so they sent an email. ******** sent a follow up email on 4/3/23 and 4/4/23, the customer has not yet responded.
We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

Thank you
Customer Answer
Date: 04/05/2023

Complaint: 19878275

I am rejecting this response because: I have not received one phone call or one email from Breville. My contact informations is as follows: ************ and email is **********************

Please contact me with a resolution.

Regards,

*********************
Business Response
Date: 04/27/2023
April 27, 2023

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - Better Business Bureau ********************* - Case# ********

To whom it may concern: Better Business Bureau - ********************* - Case# ********

Our customer service representative ********, reached out to the customer via email 4/18/23 advising they reached out to the store for further assistance. The store advised they contacted the customer and assisted with the exchange.

We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

Thank you
Customer Answer
Date: 04/27/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
Date:03/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bed Bath & Beyond refused to accept my gift card despite being open and gift cards not allowed to expire in BC. I would like my $50 back
Business Response
Date: 04/04/2023
April 4, 2023

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - Better Business Bureau **********************;- Case# ********

To whom it may concern: Better Business Bureau - **********************;- Case# ********

Our customer service representative ********, reached out to the customer via email on 3/30/23 advising that due to the ****** stores closing, we are no longer able to accept any My Funds, gift cards or rewards.
We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

Thank you
Customer Answer
Date: 04/04/2023

Complaint: 19875785

I am rejecting this response because:
I have not had my issue resolved. I was told my gift card is not accepted. If it is not able to be used, I would like my $50 returned.

Regards,

***********************
Business Response
Date: 04/18/2023
April 18, 2023

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - Better Business Bureau *********************** - Case# ********

To whom it may concern: Better Business Bureau - *********************** - Case# ********

Our customer service representative ********, reached out to the customer via email on 4/3/23 advising that due to the ****** store closings,we are no longer able to accept gift cards, My Funds or rewards.

We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

Thank you
Customer Answer
Date: 04/18/2023

Complaint: 19875785

I am rejecting this response because:
This has not resolved my complaint.

Regards,

***********************
Business Response
Date: 04/19/2023
April 19, 2023

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - Better Business Bureau *********************** - Case# ********

To whom it may concern: Better Business Bureau - *********************** - Case# ********

Our customer service representative ********, reached out to the customer via email on 3/31/23 advising that due to the ****** stores closing, we are no longer able to accept gift cards, My Funds or rewards.

We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

Thank you
Initial Complaint
Date:03/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in regards to gift cards no longer being accepted by Bed Bath & Beyond ******, with a deadline to use gift card balances before the company closes. Id like to request payment for the card balances that I currently have.
Business Response
Date: 04/04/2023
April 4, 2023

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - Better Business Bureau ***************** -Case# ********

To whom it may concern: Better Business Bureau - ***************** -Case# ********

Our customer service representative *****, reached out to the customer via email on 3/30/23 advising that due to the ****** stores closing, we are no longer able to accept any My Funds, gift cards or rewards.
We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

Thank you
Initial Complaint
Date:03/30/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Date 1/15/2023 Did not receive order # BBB666911203 Sent 4 e-mails to them - no response Would like either the items or a refund - $46.49 I ordered on-line so I don't know where it was to be shipped from.I can't convert the receipt its in htm format
Business Response
Date: 04/06/2023
April 6, 2023

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - Better Business Bureau ******* Sabre - Case# ********

To whom it may concern: Better Business Bureau - ******* Sabre - Case# ********

Our customer service representative ********, reached out to the customer via email 3/23/23 advising the original order was delivered to the correct address but the customer didnt receive it. The customer requested a replacement, the ******** issued a replacement.

We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

Thank you
Customer Answer
Date: 04/13/2023
Complaint has be satisfactorily resolved

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

********************
Initial Complaint
Date:03/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,My account associated with this company is suspended for no reason. I called them a couple of times and they told me they will fix that. It has been a few weeks, but still not fixed. I am not able to use my credits available in my account and not able to return products.
Business Response
Date: 04/11/2023
April 11, 2023

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - Better Business Bureau ******************* - Case# ********

To whom it may concern: Better Business Bureau - ******************* -Case# ********

Our customer service representative *****, reached out to the customer via email 3/30/23 advising they reached out to the IT team for assistance in having the customers account fixed.

We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

Thank you
Initial Complaint
Date:03/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3/15/2023 I order a coffee table but a was some how deliver to my old address, I had realize they had my old one because of my Apple Pay told me so I immediately call them and change it, but they didt do it, for the ****** Why ? Dont ask me. And they deliver anyway I need my table !! They took my money ?? now I dont have table. I call them 6 times and they lied to me over n over. I had spoke to supervisor *** he told me, that on 3 days I will have the table give me reference # ******-13636409 but hes the 3rd person saying same thing to me and is been how many days ? I need my money back immediately $150.46 thats all and thank you very much !!
Business Response
Date: 04/11/2023
April 11, 2023

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - Better Business Bureau *********************** - Case# ********

To whom it may concern: Better Business Bureau - *********************** - Case# ********

Our customer service representative *****, reached out to the customer via email 4/2/23 advising they have reached out to the Marketplace team for further assistance.

We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

Thank you
Initial Complaint
Date:03/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased outdoor furniture from the BBB online store. The product never was able to be fully assembled since it was defective from the beginning. I was able to put together one of the 3 pieces. I contacted customer service who sent parts that never ever ever allowed it to be put together as they did not work. Lots of time lapsed in between since I had to wait for BBB to contact the manufacturer - of which I did as well - to obtain the replacement parts. Twice I was sent parts in which twice they did not work. I went to my local store where the store manger was advocating on my behalf to obtain a replacement or refund. A replacement could not be made since the product is no longer available. The items were purchased in May 2020 and I have intermittently gone back and forth with no help. Again one our of the 3 items were able to be assembled whereas the other 2 were sold defective. I have correspondence, receipts, pictures of the item and multiple parts that were sent as back up. I could also bring all of the parts to a local store for return and proof of their defective nature. BBB responded offering me less than 10% of my total price of $1500. this is unfair frustrating and an issue that remains unresolved. Please advise as to how to proceed.
Business Response
Date: 04/04/2023
April 4, 2023

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - Better Business Bureau ************************* - Case# ********

To whom it may concern: Better Business Bureau - ************************* - Case# ********

Our customer service representative ********, reached out to the customer via email on 3/29/23 asking for pictures of the damaged item however,the customer never responded.
We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

Thank you
Initial Complaint
Date:03/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/20/23, I ordered an item online to be shipped to my home. At the time I placed the order, the item showed in stock and their website said estimated delivery was 3/23-3/24. I found that to be very fast, so I decided to make the purchase. The same night, I received an email from customer service with a delivery update that the order was still processing. On 3/23, I received the same email with the same update that my order is still processing. It's now 3/27 and there are no further updates. The order is still showing as processing, but they did charge my card today for the purchase. Historically, I've had my card charged as the item is prepared for shipment, BUT THERE IS CURRENTLY NO SHIPPING UPDATE (shows order still processing) even after the charge. Today, when I clicked on the item I ordered from their website, it's now about $170 more than a week ago and shows estimated delivery of 3/30-4/7. It also still shows in stock. Are they trying to get me to cancel the order to re-order at a higher price? If so, I'm not interested. I don't expect a two-day turnaround for an accent chair, but I do if you tell me it's in stock and you can get it to me that quickly. List realistic shipping estimates, or at least provide better communication about order status. I'm trying to figure out why I'm being charged if my order hasn't processed yet.
Business Response
Date: 04/22/2023
April 22, 2023

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - Better Business Bureau ***************** - Case# ********

To whom it may concern: Better Business Bureau - ***************** - Case# ********

Our customer service representative ********, reached out to the customer via email 4/6/23 advising the item was shipped and the customer confirmed they received the item on 4/13/23.

We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

Thank you
Initial Complaint
Date:03/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am requesting that the Gift Card I have for $400.00 be either redeemable or receive money back since I am not able to purchase any products. I, understand that they are filing for bankruptcy and are closing stores across ****** but to not accept gift cards when the store is still open is not okay. Someone purchased this gift card for me as a gift for the purpose that I would receive something from this. Now, I don't receive any products and that person who purchased the Gift Card is now out that money as well. It was always common knowledge that Gift Cards do not expire, what isn't common knowledge is when a company files for bankruptcy they can put a deadline on Gift Cards, the average person would not know that happens. And unless you are actively searching on what is happening with this company you wouldn't know that there was a deadline put out to begin with. And to do this before the stores are even closed is very frustrating.
Business Response
Date: 03/31/2023
March 31, 2023

Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690

Better Business Bureau - Better Business Bureau *************************** - Case# ********

To whom it may concern: Better Business Bureau - *************************** - Case# ********

Our customer service representative ********, reached out to the customer via email 3/25/23 advising the customer that due to the stores closing in ******, we are no longer able to accept gift cards, My Funds or rewards.
We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

Thank you

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Bed Bath & Beyond Inc. (Bankrupt) is NOT a BBB Accredited Business.