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Business Profile

Linens

Bed Bath & Beyond Inc. (Bankrupt)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bed Bath & Beyond Inc. (Bankrupt)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bed Bath & Beyond Inc. (Bankrupt) has 390 locations, listed below.

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    Customer Complaints Summary

    • 746 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I worked from BBB in 10/10/2021 to 10/23/2021 and never received a check. I finally received my check a little over a week ago March 2023. I deposited my check and it bounced back. The bank said I need a new one. I called the corporate number ****** at the west palm location gave me where i Spoke to Joy, who refused to listen to my problem or connect me to someone else from corporate or even attempt to resolve the problem. I NEVER received ANY payment from the time i worked there and am just NOW getting it, 2 years later.

      Business Response

      Date: 04/11/2023

      April 11, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ******************************* - Case# ********

      To whom it may concern: Better Business Bureau - ******************************* - Case# ********

      Our customer service representative *****, reached out to the customer via email 3/27/23 advising they reached out to the internal team to have the check resubmitted.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:03/25/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gift cards from wedding last year are not being accepted by the company even though they are still open. I would like a refund for the cards. $250 value.

      Business Response

      Date: 03/29/2023

      March 29, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ******************************* - Case# ********

      To whom it may concern: Better Business Bureau - ******************************* - Case# ********

      Our customer service representative *****, reached out to the customer via email 3/26/23 advising the customer that due to the stores closing in ******, we are no longer able to accept gift cards, My Funds or rewards.
      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:03/25/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a gift card for $50. I tried to use the card at the Bed Bath & Beyond in ************* on March 25, 2023 but I did not know about the March 9 deadline. I would like to submit a claim for the value of the card. Ive attached images of the card. Please advise if you need additional information.

      Business Response

      Date: 03/31/2023

      March 31, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau *********************** - Case# ********

      To whom it may concern: Better Business Bureau - *********************** - Case# ********

      Our customer service representative ********, reached out to the customer via email 3/25/23 advising the customer that due to the stores closing in ******, we are no longer able to accept gift cards, My Funds or rewards.
      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

      Customer Answer

      Date: 03/31/2023


      Complaint: 19853624

      I am rejecting this response because: BBB did not advertise fully the expiry date. ******** law does not allow expiry dates, so one assumes they can use their cards when the store is still open and selling products. How is the average consumer supposed to know that the expiry date rules change when a store is closing. It's not intuitive. I'm not asking if I can use the card in the store, I would like to be reimbursed for the $50 I'm now out because they will not let me use the card. 


      Regards,

      ***********************

      Business Response

      Date: 04/18/2023

      April 18, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau *********************** - Case# ********

      To whom it may concern: Better Business Bureau - *********************** - Case# ********

      Our customer service representative ********, reached out to the customer via email on 3/22/23 advising that due to the ****** stores closing we are no longer able to accept the gift cards, My Funds and rewards.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

      Customer Answer

      Date: 04/18/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:03/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account are not able to log in, despite having chat and call customer service for the pass 4 weeks . Every time they ask me to wait for 24 to 48 hours but nothing happen after 4 weeks . Every call mentioeed they will cut a ticket to IT and only IT can look into it, no one else can do anything or escalate. I asked to speak to a manager but was told they cannot transfer the line to the manager . I ask to escalate further they told me nothing much they can do.The main reason I need to log into the account is I have eWallet / digital credit inside my account worth over $400 plus dollar at least and I cannot access to my money now. Please help

      Business Response

      Date: 04/06/2023

      April 6, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ********************* - Case#********

      To whom it may concern: Better Business Bureau - ********************* - Case#********

      Our customer service representative ********, reached out to the customer via email 3/25/23 advising they reached out to the IT department who was able to triage the issue. Customer stated they were able to access their account however, they were missing my funds. ******** reissued the funds.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:03/25/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a gift card for Christmas and went in today (March 25th) to spend it as I heard it was going out of business in ******. I was told that they stopped taking gift cards on the 9th of this month. I called the main office and was told I could use it online and ship to a US address (which I dont have obviously) or sell it to someone in the US. I was told that emails were sent out to warn of this date. I did not receive any notification nor did the person who bought it for me. When you buy a gift card at a store you dont give an email address. I was also told that it was all over social media. I seen the message about the store closing but no where fits it say that they would stop taking gift cards. The store is still open and I already paid for the card. So now they keep my money and the I toss the card. That seems fair.not!!

      Business Response

      Date: 03/31/2023

      March 31, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ***************************** - Case# ********

      To whom it may concern: Better Business Bureau - ***************************** - Case# ********

      Our customer service representative ********, reached out to the customer via email 3/25/23 advising the customer that due to the stores closing in ******, we are no longer able to accept gift cards, My Funds or rewards.
      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

      Customer Answer

      Date: 04/01/2023


      Complaint: 19851979

      I am rejecting this response because I was told it was all over social media that stores are closing and cannot take gift cards past the beginning of March. I looked all over social media and dos not see this. The stores are still open so I am not sure why they will not accept gift cards that were bought already. There should have been more communication about this! 



      Regards,

      *****************************

    • Initial Complaint

      Date:03/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have a $250 gift card to Bed Bath & Beyond that was given as a wedding gift.We just read a *** article and discovered that Bed Bath & Beyond did not answer questions about how it's getting the word out to gift cardholders - ************************************************************************************* We were not informed that the gift card would not be usable. The business has not offered to solve the issue, and from the *** article I found that:According to the Better Business Bureau, cardholders who miss the deadline can file a claim for the card's value. Thank you,*********************

      Business Response

      Date: 03/31/2023

      March 31, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ********************* - Case# ********

      To whom it may concern: Better Business Bureau - ********************* - Case# ********

      Our customer service representative ********, reached out to the customer via email 3/24/23 advising the customer that due to the stores closing in ******, we are no longer able to accept gift cards, My Funds or rewards.
      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:03/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a $100 Gift Card this company is not willing to honour. I would like reimbursement for the gift card or to be able to purchase online from their ******** store and ship to ****** for free.

      Business Response

      Date: 03/29/2023

      March 29, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau *************************** - Case# ********

      To whom it may concern: Better Business Bureau - *************************** - Case# ********

      Our customer service representative *****, reached out to the customer via email 3/22/23 advising the customer that due to the stores closing in ******, we are no longer able to accept gift cards, My Funds or rewards.
      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

      Customer Answer

      Date: 03/29/2023


      Complaint: 19635434

      I am rejecting this response because I was not advised that I would not be able to use my gift card prior to the store closing. I believe a refund or being able to buy a product would be the correct approach. I have been a loyal customer of Bed Bath and **********************. 



      Regards,

      ***************************

      Business Response

      Date: 04/18/2023

      April 18, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau *************************** - Case# ********

      To whom it may concern: Better Business Bureau - *************************** - Case# ********

      Our customer service representative *****, reached out to the customer via email on 3/23/23 advising that due to the ****** stores closing we are no longer able to accept the gift cards, My Funds and rewards.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:03/19/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have hundreds of dollars of gift cards and were not made aware of a deadline to spend in ******. If we are allowed to order off the ** website it should be credit to the equal US dollar amount. We ask for this or a complete refund as these were from our wedding. Its hard enough we had to cancel and reschedule and downsize because of Covid now this?

      Business Response

      Date: 03/29/2023

      March 29, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau *************** - Case# ********

      To whom it may concern: Better Business Bureau - ***************- Case# ********

      Our customer service representative *****, reached out to the customer via email 3/20/23 advising the customer that due to the stores closing in ******, we are no longer able to accept gift cards, My Funds or rewards.
      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:03/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Attempted to use $250 in gift cards at the store which were given as wedding gifts, the store is no longer accepting them.

      Business Response

      Date: 03/29/2023

      March 29, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ***************************** - Case# ********

      To whom it may concern: Better Business Bureau - ***************************** - Case# ********

      Our customer service representative *****, reached out to the customer via email 3/20/23 advising the customer that due to the stores closing in ******, we are no longer able to accept gift cards, My Funds or rewards.
      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

      Customer Answer

      Date: 03/29/2023


      Complaint: 19619086

      I am rejecting this response because:the gift cards were paid for with cash, despite the business closing the gift cards should be refunded or allowed to purchase items in the store.



      Regards,

      *****************************

      Business Response

      Date: 04/18/2023

      April 18, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ***************************** - Case# ********

      To whom it may concern: Better Business Bureau - ***************************** - Case# ********

      Our customer service representative *****, reached out to the customer via email on 3/22/23 advising that due to the ****** stores closing we are no longer able to accept the gift cards, My Funds and rewards.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

      Customer Answer

      Date: 04/18/2023


      Complaint: 19619086

      I am rejecting this response because:

      The gift card was paid for in cash as a wedding gift, despite the store closing the gift card should be accepted or a return of the funds. 

      Regards,

      *****************************

      Business Response

      Date: 04/19/2023

      April 19, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ***************************** - Case# ********

      To whom it may concern: Better Business Bureau - ***************************** - Case# ********

      Our customer service representative ********, reached out to the customer via email on 3/18/23 advising that due to the ****** stores closing, we are no longer able to accept gift cards, My Funds or rewards.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    • Initial Complaint

      Date:03/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gift card redemption. Was not informed by the business that gift cards would not be usable after a certain date when they announced their bankruptcy. I want the value of the gift card back

      Business Response

      Date: 03/29/2023

      March 29, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ************************* - Case# ********

      To whom it may concern: Better Business Bureau - ************************* - Case# ********

      Our customer service representative *****, reached out to the customer via email 3/17/23 advising the customer that due to the stores closing in ******, we are no longer able to accept gift cards, My Funds or rewards.
      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

      Customer Answer

      Date: 03/29/2023


      Complaint: 19615063

      I am rejecting this response because:

      I understand that gift cards are no longer accepted. I would like a refund for the value of the gift cards as I was not informed prior that gift cards would no longer be accepted. 

      Regards,

      *************************

      Business Response

      Date: 04/18/2023

      April 18, 2023

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - Better Business Bureau ************************* - Case# ********

      To whom it may concern: Better Business Bureau - ************************* - Case# ********

      Our customer service representative *****, reached out to the customer via email on 3/22/23 advising that due to the ****** stores closing we are no longer able to accept the gift cards, My Funds and rewards.

      We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed.

      Thank you

    Bed Bath & Beyond Inc. (Bankrupt) is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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