Linens
Bed Bath & Beyond Inc. (Bankrupt)This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Bed Bath & Beyond Inc. (Bankrupt)'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 754 total complaints in the last 3 years.
- 42 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/31/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase on the website using the Zip installment payment method Bed Bath & Beyond offers. Since this is an installment, I made my first payment of $96. I got an email saying the merchant cancelled my order. This was no big deal but its been over 13 days and I have not received my refund. I reached out to Zip and their hands are tied until Bed Bath & Beyond sends me a refund confirmation. I have reached out to order inquiries as well as the direct corporate email and have gotten no response. The order number is BBB6643260641. I just want my refund. Please escalate this to whomever until this issue is solved. I am done going in circles and being ignored - this is my money.Business Response
Date: 09/08/2022
September 8th, 2022
Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690
Better Business Bureau - ***************************** - Case#********
To whom it may concern: Better Business - ***************************** - Case#********
Our customer service representative, ****, reached out to the customer via email 9/3/2022 advising we contacted our finance department to assist with having the pending hold associated with order BBB6643260641 removed. We provided the customer with reference number ************ to confirm with Zip that the hold has been removed. The customer confirmed the received was received 9/3/22. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
Thank youInitial Complaint
Date:08/26/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed this order: AUG 24, 2022 TOTAL $195.89 ORDER NUMBER BBB3932198263 and they canceled it saying it is "not in stock" but they are still selling it on their website! They still have my money! I want my refund as I am going to purchase from someone else! Not to mention I now see that ********************** has this SAME SET for $122.99!Business Response
Date: 09/08/2022
September 8th, 2022
Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690
Better Business Bureau - ************************* -Case#********
To whom it may concern: Better Business - ************************* - Case#********
Our customer service representative, ********, reached out to the customer via email 8/31/2022 requesting to see if the customer still needs assistance. As of 9/8/22 the customer has been unresponsive. Once the order is cancelled on our end, we notify PayPal of the cancellation, and it can take them up to 30 days to release the hold on the customers account. The $5.00 My Funds used on the customers order was reissued back to the online account associated with email ********************** We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
Thank youCustomer Answer
Date: 09/08/2022
Complaint: 17781384
I am rejecting this response because:
They should not continue to sell an item they do not actually have. The last I checked they are still selling it even though they do not have it.
Regards,
*************************Initial Complaint
Date:08/26/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The date of transactions happened from November 2020 until the end of October 2021. This was for a wedding registry I attempted to change my address online but apparently it did not go through. After realizing everything went to the wrong address I called bed bath and beyond and they said they would send it again. After some time went by we received one of the many items we were supposed to receive. After some more time and no other items arrived I called again and they told me everything else went to our old address again. After talking with bed bath and beyond they said they would attempt to send everything again, but that request was denied. They never informed me it was denied. So I called again and they told me it was denied, and refused to reimburse the whole amount and gave me less then half of the value of the items in store credit.Business Response
Date: 09/08/2022
September 8th, 2022
Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690
Better Business Bureau - ************************* -Case#********
To whom it may concern: ************************* - Case#********
Our customer service representative ********, reached out to the customer via email 8/31/2022 advising we would love the opportunity to see how we could help however, we need a little more information. We requested the item name along with the registry ID number so we can locate the purchase or the order number if the customer has it however, as of 9/8/22 the customer has been unresponsive. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
Thank youInitial Complaint
Date:08/24/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The sole cashier on duty was verbally abusive to my elderly motherrude, argumentative, insulted her own store, and culminated in a cursing exchange with me. This was at your location at ***** ************** in ******, **. Our receipt said it was store #**. My elderly mother and I have shopped at this BB&B location for years with no incident and excellent service. Today, Wednesday August 24th around 5:10 PM CST, we approached the check-out area. There were two employees in front of one cashier area and then one cashier next to them, who was attending to a customer. My mother asked the two employees to help us check-out. Theyre not cashiers!, the attending cashier loudly barked loudly at us. My mother asked if the employees could maybe help us out, anyway. ****, I told you, theyre not trained as cashiers, okay??, the cashier shouted rudely at us. I then told her she didnt have to be rude to my mother. She yelled at me first!, the cashier answered. I told her that wasnt true. My mother never raised her voice to her.My mother then attempted to sympathize with the cashier and told her she should have more help up front of the store. No one wants to work here anymore, said the cashier. We couldnt believe it. As the transaction wound down, my mother told her she had forgotten her official store coupons she got in the mail, but that the cashiers usually swipe the most recent coupon for her that they have at their area. No they dont!, the cashier said and proceeded to argue with my mother, basically calling her a liar. She said coupons are never mailed but only sent through email, which is 100% false. She proceeded to argue with my mother and talk down to her. I had had enough and used the * word towards the cashier. The cashier proceeded to use the * word towards me, and threw our remaining items in a bag at us. We then left the store.Needless to say, this was unacceptable behavior by your cashier and not in line with your reputation.Business Response
Date: 09/08/2022
September 8th, 2022
Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690
Better Business Bureau - *********************** -Case#********
To whom it may concern: Better Business - *********************** - Case#********
Our customer service representative ****, reached out to the customer via email 9/1/2022 advising we were able to locate the original complaint & submitted to the store leadership for the customer to be contacted regarding the experience. The customer confirmed 9/7/22 store leadership reached out regarding the experience. The store manager, *****, will be assisting the customer moving forward. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
Thank youCustomer Answer
Date: 09/13/2022
The store manager of #** told me he had a family issue come up, which was the reason for the delay in contact, which I certainly understand. He was very understanding and sympathetic to my issue and I believe the matter has been resolved and my complaint heard. Thank you to him for the conversation and to **** at Customer Relations for putting us in contact. Thank you to the BBB for handling my complaint.Initial Complaint
Date:08/24/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on 8/19/22 for same day delivery and received noticed that the item was delivered on 8/20/22 to my home. However, I never received the product. I called Bed Bath and Beyond twice and was only told that they were aware of the problem and were investigating. I did not receive a refund or an offer to have the item redelivered.Business Response
Date: 09/08/2022
September 8th, 2022
Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690
Better Business Bureau - ********************* -Case#********
To whom it may concern: ********************* -Case#********
We show the customer was issued replacement order ************* on 8/25/2022 for the Oral-B iO Series 6 Electric Toothbrush in Grey Opal. The replacement shows it shipped 8/26/22 via ***** Smartpost tracking number ********************** & delivered 8/27/2022. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
Thank youInitial Complaint
Date:08/22/2022
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to their site to purchase a wedding registry gift. Your site AUTO ENROLLED me into your Welcome Rewards. I tried to chat with someone online which is a total scam. No one ever comes into the chat. You wait endlessly. When you call in to complain, you wait on long holds. STOP SCAMMING PEOPLE TO ENROLL IN YOUR REWARDS!!!Business Response
Date: 09/01/2022
September 1st, 2022
Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690
Better Business Bureau - *************************** -Case#********
To whom it may concern: Better Business Bureau- *************************** - Case#********
Our customer service representative, ********, reached out to the customer via phone 8/30/2022 to discuss the membership features. A $20.00 accommodation was issued to the customers My Funds account associated with email *************************** for the inconvenience. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
Thank youCustomer Answer
Date: 09/01/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
Date:08/21/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to purchase a silk comforter from Bed Bath and Beyond, however, their website does not list the size of the comforters listed. I attempted to contact their customer service through the chat and through the phone and was put on 40 minutes hold. There is no email available to contact them. Basically, you don't know what you would be buying since there is no size of the comforter listed anywhere on the website, and there is no way to contact them!Business Response
Date: 09/08/2022
September 8th, 2022
Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690
Better Business Bureau - *************************** -Case#********
To whom it may concern: Better Business - *************************** - Case#********
Our customer service representative, ********, reached out to the customer via email 8/29/2022 requesting the name of the comforter or the *** number so, we could assist further. The customer confirmed 8/29/22 that the issue was able to be figured out. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
Thank youInitial Complaint
Date:08/17/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased some silverware from Bed Bath and Beyond on August 10, 2020. Specifically, I ordered the SALT Balance Mirror 20-Piece Flatware Set for my first apartment. I chose this particular set because it was small in quantity, looked visually appealing, and not terribly costly. It was a really nice dishwasher-safe set of cutlery and it had a 25-year manufacturer's warranty. Less than two years after my purchase, guests and I noticed faint orange spots that I couldn't buff out. After even more use, closer to the two-year purchase ***** the rust spots got larger, darker, and appeared on even more of the cutlery. However, the rust stains only appeared on the spoons. I contacted Bed, Bath and Beyond to see how they might remedy the situation given the 25-year warranty and they said that there was nothing they could do except give me the number of the manufacturer, ******************* I contacted ****** via email and received no response. **************************************************************************** that ****** doesn't have that product. I went back to Bed Bath and Beyond and waited on a 10-minute hold before I got to speak with someone. She said that Lenox was not the manufacturer and that the last Bed, Bath and Beyond rep. that I spoke with must have given me the wrong number. She proceeded to give me the number for the correct manufacturer. While she was on the line, I called this number and it was ***************** again. I took the Bed, Bath and Beyond rep. off hold and told her that she gave me the wrong manufacturer. I stated that I either wanted a refund, store credit, or a replacement. She read from a script, said that she'd have to find a different number, put me on hold and after being on the phone with Bed, Bath and Beyond for more than 38 minutes, she disconnected the call.I am livid that neither the seller nor manufacturer who claimed to offer a 25-year warranty are willing to fulfill their warranty which has 23 more years left.Business Response
Date: 08/30/2022
August 30th, 2022
Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690
Better Business Bureau - *********************** - Case#********
To whom it may concern: Better Business Bureau- *********************** - Case#********
Our customer service representative, ******, reached out to the customer via email 8/22/2022 advising Lenox/******* advised they would be contacting the customer directly. The customer confirmed 8/23/2022 Lenox/******* the reached out & agreed to process a replacement for the customer. The customer was provided $25.00 via My Funds as an accommodation for the experience. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
Thank youCustomer Answer
Date: 08/30/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
Date:08/17/2022
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 09 July 2022, ordered a Damask goose down and feather twin comforter from the business. What they shipped me was a deluxe down alternative. I sent it back and requested they fix their error, which they did; however, what they sent me (order number BBR4002388583) boasted a length of 90" that was actually 85", there where no feathers in the baffling (only down), the fill was grossly lacking than what was advertised by volume so instead of what a goose feather and down comforter has always been it was flat, and there was no tag to verify what the product was actually made of. I have photos to verify this. This product was returned to the company by way of ***** 27 July *********************************************************************************** a review to the company, sans the refund portion, but they denied it for what I can only surmise is a negative, but acutely accurate, review and consumer warning. I want the refund to my credit card issued immediately.Initial Complaint
Date:08/17/2022
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been trying to cancel my 20% off yearly subscription for some time now. I get put on hold for long periods of time or get hung up on Please help me with this problem. I do not need the subscription any more. Im paying for nothing. Please help get the subscription terminated. Thank youBusiness Response
Date: 09/08/2022
September 8th, 2022
Better Business Bureau
1262 Whitehouse ******** Square Road
Building A, Suite 202
********, ** 08690
Better Business Bureau - *************************** -Case#********
To whom it may concern: Better Business - *************************** - Case#********
Our customer service representative *********, reached out to the customer via email 8/19/2022 advising we show the membership renewed on 3/31/22 and expires 3/31/23. We do show the membership has been used since the renewal date & due to this we are unable to cancel the membership. However, the autorenewal feature has been turned off & will expire on 3/31/2023. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed
Thank you
Bed Bath & Beyond Inc. (Bankrupt) is NOT a BBB Accredited Business.
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