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Business Profile

Linens

Bed Bath & Beyond Inc. (Bankrupt)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bed Bath & Beyond Inc. (Bankrupt)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bed Bath & Beyond Inc. (Bankrupt) has 390 locations, listed below.

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    Customer Complaints Summary

    • 754 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a comforter set and my package was lost. I keep getting the run around. I want a new set sent out immediately. Or my money back immediately. Order number BBB6641280290. I called fed x and they said the package is lost.

      Business Response

      Date: 09/06/2022

      September 6th, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - ************************* - Case#********
      To whom it may concern: Better Business Bureau- ************************* - Case#********
      We show replacement order BBR4002443156 was processed 8/17/2022 for the *********************** Windsor 24-************************** The replacement shipped via ***** tracking number ************ which shows delivered 8/20/2022. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

      Thank you

    • Initial Complaint

      Date:08/13/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed online order BBB3927590743 on 8/06/22 for two 44 count ************* kcups original blend. When I received the order, I noticed the product is nearing expiration on October 5th. This means I would have to drink 88 cups of kcup coffee between now and the expiration date! Attempted to go on the chat function three different times for assistance through the website of the business. Each time it is a ***** minute wait and no one ever joins the chat. I do not even know if a replacement order will consist of fresh product. Therefore, the merchant can have the old product back as long as they pay the mailing costs for the return. Please issue a full $40 credit to the payment method utilized.

      Business Response

      Date: 09/06/2022

      September 4th, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - ********************* - Case#********
      To whom it may concern: Better Business Bureau- ********************* - Case#********
      We show the customer received a refund in the amount of $40.00 back to the original form of payment on 8/18/22 for the two ************************************ Keurig **Cup Pods 44-Count. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

      Thank you

    • Initial Complaint

      Date:08/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were a part of the Beyond + membership and were changed to the welcome rewards plus membership without our consent. It also does not cover any of the stuff our Beyond plus membership covered. Requesting a refund of our membership.

      Business Response

      Date: 09/06/2022

      September 4th, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - ************************* - Case#********
      To whom it may concern: Better Business Bureau- ************************* - Case#********
      Our customer service representative, ********, reached out to the customer via email 8/17/2022 advising we will be more than happy to assist with the beyond plus cancellation however, we were unable to locate the membership order number. We requested the order number the customer would have received in their email confirmation so, we could assist further. As of 9/6/22 the customer has been unresponsive. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

      Thank you

    • Initial Complaint

      Date:08/06/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a DeLonghi espresso maker from the 6th ave Bed Bath Beyond store.The espresso maker is leaking on the bottom. I contacted the BBB customer service telephone line, I waited for over 20 minutes for a customer service representative to pick up. A rep by the name of ***** picked up and spoke with me. She told me that they could not help me and that I needed to contact the manufacturer. I asked to speak with a BBB manager and the representative hung up on me.

      Business Response

      Date: 09/01/2022

      September 1st, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau -  ************************* - Case#********
      To whom it may concern: Better Business Bureau- ************************* - Case#********
      Our customer service representative, ********, reached out to the customer via email 8/8/2022 advising our return policy for electrics is listed as

      60 days
      Electrics - Small kitchen appliances, soda machines, robotic vacuums, baby monitoring devices and personal care appliances, etc. can be exchanged or returned within 60 days of purchase.


      We advised if the Espresso Maker is still within 60 days of purchase, please respond with a copy of the receipt. Once we have the receipt,we will be able to review further. If it is past 60 days, we will have to assist the customer with contacting the manafaucter for warranty assistance. As of 9/1/22 the customer has been unresponsive. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

      Thank you

    • Initial Complaint

      Date:08/06/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item online at BedBathBeyond on 7/31/2022 . It was cancelled within 3-5 minutes and the website said that I had 30 minutes to cancel and I would not be charged. The cancellation was successful and I received an email to verify this and it was also online with the order info. My banking account was debited for $ ***** immediately and I was assured that this charge would drop off within hours. It is now August 6th and my money has not been put back in my account for a cancelled order. I call BedBathBeyond everyday and they have many different excuses or apologies and they always file/send a complaint to their *************** But I am being told that this ***** never responds back when I call for new status on my refund. Some are saying that it will have to be refunded by my bank. My bank says that Bed Bath Beyond has to release the hold as it is still pending. I have called everyday and I cannot get my money back and no one will help me. Bed Bath Beyond says that I was never charged it is pending but my bank proves that it was taken out immediately. My bank says they can't do anything until the charge posts and BedBathBeyond says it will never post because the order was cancelled. So I am missing ***** from my account for nothing. And I can't get it back. I am a retired senior citizen breast cancer survivor. And that money is like gold to me. Please inform me with what to do to get my money back. It has been 7 days and nothing has changed and no one calls me back. Thank you for listening to me.

    • Initial Complaint

      Date:08/04/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 23 ****************************************************** **********. I purchased this with a 20% off coupon. This amounted to ***** off the item. However, when I paid it removed the discount. I have contacted Bed Bath Beyond on 4 occassions now in writing asking to resolve this issue. They have not returned my service requests. I noted on reviews, this is a common occuring issue with BedBathBeyond, others experiencing the same thing that discount removed when they pay. This is very dishonest of Bed Bath Beyond to offer discount and it shows the discount is applied until you pay then you are charged the full amount. This is not a one off issue based on reviews I am reading. They should refund the *****. My other optiion is to return the item for a full refund but gas is expensive and I have already spent gas money picking up the item. order details order date 23/07/2022 order number: CAN6638393585 BISSELL® CleanView® Swivel Pet Rewind Upright Vacuum in Black/PurpleBISSELL CleanView Swivel Pet Rewind Upright Vacuum in Black/Purple sku: ********

      Business Response

      Date: 08/18/2022

      August 18th, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - *********************************** -Case#********
      To whom it may concern: Better Business Bureau- *********************************** - Case#********
      Our customer service representative, ******* reached out to the customer via email 8/10/*****/**/** & 8/16/2022 advising we show the customer has two 20% off entire purchase coupons that were assigned on 7/30/22 and 8/3/22. Looking into order CAN6638393585, it was created on 7/23/22. We reached out to see if maybe the coupon was assigned to a different email address. As of 8/18/2022 the customer has been unresponsive. We manually assisted with issuing the 20% coupon on order CAN6638393585. The customer will receive a refund in the amount of $44.80 back to the PayPal account. Please note, our refunds are processed immediately on our end but can take up to 5 business days to show on your online bank statement.  As a reminder, PayPal refund can take up to 30 days depending on the funding source for your PayPal account. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

      Thank you

      Customer Answer

      Date: 08/18/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me that a refund will be provided; however, copies of emails were provided to Better Business Bureau showing that I had repled to you emails on August 5,8th, 10th and 13th.  I was not happy that Bed Bath Beyond indicated I had been unresponsive as that was not true.

      The emails were received from Ashley ** and I attempted to call her at the number provided in her emails. When I call the general number which was the customer service general line the rep stated they did not know who ************************ should be providing her direct line, or there should be an employee number of some kind.  This has been more difficult than necessary to resolve the problem.

      Regards,

      ***********************************

    • Initial Complaint

      Date:08/04/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email from Bed, Bath and Beyond telling me that if I sign up BBB I could have a FREE membership. But guess what they had the nerve to charge me $45.39 for my so called FREE membership. I have tried to contact them on serveral occasions with no response?

      Business Response

      Date: 08/06/2022

      August 6th, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau -   *************************** - Case#********
      To whom it may concern: Better Business Bureau- *************************** - Case#********
      Our customer service representative, ****, reached out to the customer via email 8/5/22 advising our Welcome Rewards program has a free tier and a paid tier. We show the customer was enrolled in the paid Welcome Rewards +program. We reviewed order CAN3917593903 and confirmed that the customer was already refunded on 08/03/22 back to the **** ending in 2569. Please note, our refunds are processed immediately on our end but can take up to 5 business days to show on your online bank statement. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

      Thank you

    • Initial Complaint

      Date:08/02/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went bbb website and become member 7/2021 and bought some stuff from bbb. This year they automatically renewed the membership $29 for me without my permission. Using my credit card number which I didn't agree to stored on their website. I want to this $29 back and warm every body this is very low low company.****

      Business Response

      Date: 08/17/2022

      August 17th, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - **** **** - Case#********
      To whom it may concern: Better Business Bureau- **** **** - Case#********
      Our customer service representative, ****, reached out to the customer via email 8/6/222 
      advising the Welcome Rewards membership associated with order BBB3926306364 has been cancelled & refunded. Please note, our refunds are processed immediately on our end but can take up to 5 business days to show on your online bank statement.  We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

      Thank you

      Customer Answer

      Date: 08/18/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      **** ****

    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i purchased a dresser online and when it was delivered, i opened it on the truck and found it damaged. I refused to take possession of the item and the delivery company,Rocket delivery took it with them. I called BBB and received a partial credit of $517.75 of the $739.00 I paid. I have contacted BB Beyond several times, each stating that their ************* center would call me back in 24 hours. I have done that 3 times. I would like the balance of my refund as the item was damaged and I did not take possession.

      Business Response

      Date: 08/08/2022

      August 8th, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau -   *****************************- Case#********
      To whom it may concern: Better Business Bureau- *****************************- Case#********
      Our customer service representative, ****, reached out to the customer via email 8/3/2022 advising a refund in the amount of $217.44 has been processed back to the customers original form of payment. Please note, our refunds are processed immediately on our end but can take up to 7 business days to show on your online bank statement. We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

      Thank you

    • Initial Complaint

      Date:07/31/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I woke up this morning to several emails from other companies ******************** and bitcoin) saying that someone had tried to access my accounts and personal information. They both assured me my accounts were safe to alleviate my fears. Then I received an email from Bed Bath and Beyond in which the subject line read: Thank You for Your Purchase! There were no purchase details in the body of the email - only marketing nonsense I would see in a confirmation email AFTER making a purchase. BUT I hadnt made a purchase at Bed Bath and Beyond in over a month. I assumed someone got into my account, made a purchase or multiple on my card, and had the details rerouted to their email. I checked my bank and nothing had posted. I called Bed Bath and Beyond and after an hour they could find no purchases made from within my account, but couldnt account for the bizarre email I received thanking me. I was eventually routed to a supervisor who also checked. I forwarded her the email in question (this is now hour 2) and she said she has received this email herself in the past - AS A WAY TO SHOCK THE PERSON INTO MAKING ANOTHER PURCHASE!!! SO, while other companies are trying to keep their customers assured and alleviate concerns about personal identity theft - Bed Bath and Beyond IS USING THEM AS A MARKETING GIMIC! This is now hour 3 of my time. Id like to know what idiot in marketing and what kind of corporation thought it beneficial to terrorize their customers? According to Bed Bath customer service there is no email address to reach anyone and the only thing they can do is add another feedback form to the pile. This is COMPLETELY unacceptable in terms of responsible marketing, consideration for your customers and MY TIME AND WORRY! I still dont know 100% that my account hasnt been corrupted and I have multiple calls into my bank - ON A SUNDAY!!!!!!! SHAME ON YOU BED BATH AND BEYOND. YOU THOUGHT THIS WAS A GOOD IDEA?!!?!?

      Business Response

      Date: 08/17/2022

      August 17th, 2022

      Better Business Bureau
      1262 Whitehouse ******** Square Road
      Building A, Suite 202
      ********, ** 08690

      Better Business Bureau - *********************#********
      To whom it may concern: Better Business Bureau- *********************#********
      Our customer service representative, ****, reached out to the customer via email 8/4/2022 advising we reviewed & confirmed the customers most recent purchase associated with email  ********************** placed 7/8/2022.  We sincerely apologize for any inconvenience this matter may have caused. As of today, we consider this complaint closed

      Thank you

      Customer Answer

      Date: 08/21/2022


      Complaint: 17648764

      I am rejecting this response because:
      WHY IS MY EMAIL PUBLICLY POSTED??! Four (4) times in our back and forth communication I said as long as we dont publish my email address we can close it. WHY IS MY EMAIL ADDRESS POSTED?!!?!?! That is the one thing I asked be taken care of and this is what you do??!?! 
      GET IT OFF! NOW


      Regards,

      *********

    Bed Bath & Beyond Inc. (Bankrupt) is NOT a BBB Accredited Business.

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