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Business Profile

Linens

Bed Bath & Beyond Inc. (Bankrupt)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bed Bath & Beyond Inc. (Bankrupt)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bed Bath & Beyond Inc. (Bankrupt) has 390 locations, listed below.

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    Customer Complaints Summary

    • 754 total complaints in the last 3 years.
    • 43 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/15/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have three gift cards from having my baby shower that Bed Bath and Beyond are not honoring despite them saying "there is no expiration date". They created an arbitrary expiration date with the ownership change without notifying those with gift cards creating a loss of $300 dollars for me. This is an immoral company that does not honor its debts that were assumed when acquiring with new ownership. I will never use them again for purchases, gifts or registries as they can not be trusted. I called customer service multiple times and received no compensation.

    • Initial Complaint

      Date:05/14/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was gifted a gift card from Bed Bath and Beyond and I cannot use it. This gift card has an 8 digit pin and the website only allows me to put 4 digits. The back of my gift card says, ********** fees or expiration dates are connected with the use of this gift card and yes on the website, it says that if it was purchased before August 2023, it is unusable and therefore l should be able to receive a replacement.

      Business Response

      Date: 05/14/2024

      To Whom It May ****************** gift card was not purchased from Overstock, now Bed Bath & Beyond.

      The former  Bed Bath & Beyond filed bankruptcy.  The deadline to use Bed Bath & Beyond gift cards was May 9, 2023. 

      The new Bed Bath & Beyond is not the same company as the former Bed Bath & Beyond. ********* only purchased their intellectual properties, allowing for the name change. 

      The customer's complaint is with the former company.  

      Sincerely
      Bed Bath & Beyond

    • Initial Complaint

      Date:05/10/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a new home in september of ******************************* a bed bath beyond gift card worth fifty dollars.It is no longer accepted and I would like to file a complaint to redeem that fifty dollars The gift card number is ************ number is ********

    • Initial Complaint

      Date:05/06/2024

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ****** ******* I got married in August 2019 and received gift cards from Bed, Bath and Beyond as we were registered. I have five gift cards with money on them that I am unable to use online or by phone.

      I am writing to request that you honor these gifts cards.

      Card# **** **** **** ****  Card# **** **** **** **** Card# **** **** **** **** Card# **** **** **** ****
      Card# **** **** **** ****

      Business Response

      Date: 05/06/2024

      To Whom It May Concern:

      The gift card was not purchased from Overstock, now Bed Bath & Beyond.

      The former  Bed Bath & Beyond filed bankruptcy.  The deadline to use Bed Bath & Beyond gift cards was May 9, 2023. 

      The new Bed Bath & Beyond is not the same company as the former Bed Bath & Beyond. Overstock only purchased their intellectual properties, allowing for the name change. 

      The customer's complaint is with the former company. 

      Sincerely
      Bed Bath & Beyond

    • Initial Complaint

      Date:04/09/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have a gift card for $175.00 talked to customer service and they say the gift card is no longer valid due to bankruptcy.

    • Initial Complaint

      Date:04/04/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received a gift card from my in laws of $150 in 2022 when my daughter was born, it's 2024 and I decided to use it to decorate her toddler room . I attempted to use it online and was unable to. I called Bed Bath and Beyond and was informed the 16 digit cards with pin with 8 numbers were invalid, no longer accepted. When I called they said overstock took over BBB and they couldn't do anything. So Bed ***************************** got paid $150 and the customer who paid isn't able to use that gift card? That's fraud!!Anyone who received a gift card prior to them getting purchased by ********* should receive a credit of the amount purchased! This is a complete scam!

    • Initial Complaint

      Date:03/27/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bed Bath & Beyond is not honoring a gift card that has ~$80 remaining on its balance. Gift cards are not coupons or discounts, they represent real dollars spent at their business, with the expectation that those funds are available to use for later purchases. Their own website proudly proclaims that "Gift cards never expire!" However they are not honoring any gift card purchased before a certain date. This seems like an outright theft to me. I want the money that I paid on the gift card back, or I want a discount in the amount on the gift card. I'd also like for this practice to be investigated as it should be illegal to collect money for gift cards and then not honor them.

      Business Response

      Date: 03/27/2024

      To Whom It May Concern:

      The gift card was not purchased from Overstock, now Bed Bath & Beyond.

      The former  Bed Bath & Beyond filed bankruptcy.  The deadline to use Bed Bath & Beyond gift cards was May 9, 2023.

      The new Bed Bath & Beyond is not the same company as the former Bed Bath & Beyond. Overstock only purchased their intellectual properties, allowing for the name change. 

      The customer's complaint is with the former company.  

      Sincerely
      Bed Bath & Beyond

    • Initial Complaint

      Date:03/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a Living Room (2 pc) suit and an Ottoman from BB and B (online) in Nov 2023. 2 pc unit was recieved in a couple weeks and was Damaged when we opened it. we called and complained and they said they would send us a Replacement at no charge. Several weeks later we recieved the 2nd Suit (but were not told when it was coming or when they would pick up 1st unit). by the time the 2nd unit arived we discovered the units are of poor quality and we didn't want either of them anymore and wanted a full refund. Meantime have spoken with them at least 2 dozen times on phone been promised they would resolve this matter or have a superviosor or someone call or email us in 24-48 hrs. Rarely did we get correspondance back. Still to this DAY never recieved the Ottoman! Requested a refund of it (700$). recieved an Email from BBB 2/12/204 that the Ottoman was going to be refunded to our method of payment (Klarna) and as of today that refund has not been applied. And we are being charged a HIGH amount of INTEREST on the entire order by Klarna although at least they have suspended our mos payments...am looking into possible legal remedies if I can not get this issue resolved anytime soon. VERY FRUSTRATED and no other way to escalate or call BBB other than the regular customer Service # . THEY declared Bankrupcy last year and all the local stores in my state are closed!!

    • Initial Complaint

      Date:03/05/2024

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received a gift from my parents we were unable to use at the time and returned the gift and received a $200 merchandise credit. I attempted to use online and was unable. I called Bed Bath and Beyond and was informed the 16 digit cards with pin longer than 4 numbers were invalid, no longer accepted. When I expressed my dissatisfaction and said how were we supposed to know this, she responded, I'm sure you received notification. Umm, what? No. I can assure you, I did not receive an email from BBB informing me any merchandise credits were going to be discontinued. What a disgrace and I'm sick that my now deceased Dad spent money and I am unable to purchase something with it.

    • Initial Complaint

      Date:03/04/2024

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon getting online today to use a gift card I found from bed bath and beyond, I went to check the balance, on doing this I noticed that the gift card I have in my possession has a PIN number that has 8 digits as opposed to the 4 digits they were requesting. When I tried calling the customer service line to inquire about the balance of the gift card and how to use it. I was informed that this gift card is from before overstock acquired bed bath and beyond, and that there was nothing they could do and it was virtually a useless piece of plastic. The company is constantly sending out marketing and sales emails yet no where was there an email stating that gift cards needed to be used by a certain date in order to use the balance on them. It would seem from my research that a gift card has five years after it was activated before it is allowed to expire. Yet I have had this gift card less than two years and I am being told it is expired and I have no way of getting the money that is off of it. It terms of the law that is illegal and considered stealing.

      Business Response

      Date: 03/03/2024

      To whom it may concern,

      The business formerly known as Bed Bath & Beyond filed for bankruptcy in April 2023. As part of those bankruptcy proceedings, that company announced the last day to redeem their gift cards would be 5/8/2023. After 5/8/2023, Bed Bath & Beyond gift cards with 16 digit card numbers and 8-digit PINs were no longer valid.

      In June 2023, Overstock.com purchased the naming rights and intellectual property of Bed Bath & Beyond, and began doing business as Bed Bath & Beyond in August 2023. This purchase did not include inventory, physical store locations or showrooms, and did not incur any debt or financial obligations of that former company, including their gift cards.

      Gift cards that show "Bed Bath & Beyond" are only valid if purchased on or after 8/1/2023. Valid gift cards will have the same card format as previous Overstock.com gift cards, with 19-digit card numbers and a 4-digit PIN.

      Sincerely,
      Bed Bath & Beyond

    Bed Bath & Beyond Inc. (Bankrupt) is NOT a BBB Accredited Business.

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