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Business Profile

Linens

Bed Bath & Beyond Inc. (Bankrupt)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bed Bath & Beyond Inc. (Bankrupt)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bed Bath & Beyond Inc. (Bankrupt) has 390 locations, listed below.

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    Customer Complaints Summary

    • 754 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/29/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a set of split king ******* bedsheets. The first order arrived several days later than stated. AND, instead of an entire set, I only received a set of two pillow cases.After hours of phone calls and miserable treatment by Bed, Bath and Beyond customer service, they finally agreed to send me a replacement. I kept asking the agent to make sure that he is sending the correct items. He kept saying "I got you."Today, I received a package with A SET OF TWO PILLOW CASES. My time is worth something. I put a stop on the payment when the package was lost the first time and I am not releasing the payment until I get the product I ordered, and at least a public apology.

    • Initial Complaint

      Date:02/28/2024

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Bed Bath and Beyond gift card that they will not honor citing the company was purchase by *********. I feel if they kept the name that they should honor the gift card.

      Business Response

      Date: 02/28/2024

      To Whom It May ***************** gift card was not purchased from Overstock, now Bed Bath & Beyond.

      The former  Bed Bath & Beyond filed bankruptcy.  The deadline to use Bed Bath & Beyond gift cards was May 9, 2023. 

      The new Bed Bath & Beyond is not the same company as the former Bed Bath & Beyond. ********* only purchased their intellectual properties, allowing for the name change. 

      The customer's complaint is with the former company.  

      Sincerely
      Bed Bath & Beyond

    • Initial Complaint

      Date:02/27/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Christmas 2022, I received a few gift cards for BB&B so I could buy some stuff for my new house. Its been a process to move but also in the middle of the liquadation of BB&B they had nothing I could use scraps if the store was ever even open. Online would not take gift cards...now its been bought out by overstock and I still cant use my giftcards! There should be a way to get the money back or a credit if I have valid cards that was within the past two years of purchase. Also on the card itself it says *********** fees or experiation dates are connected with the use of this gift card." This means that the monies applied to this card should still be valid.

    • Initial Complaint

      Date:02/15/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to use a bed bath beyond gift card online it did not work. I was told by the agent that "All outstanding Bed Bath and Beyond gift card balances expired on 5/9/2023 and will not be honored or valid upon checkout. Gift card balances from pre-existing digital and physical gift cards expired under previous Bed Bath and Beyond ownership". As a customer of bed bath and ********************** and a subscriber to adds via email, I was never notified that my gift card would expire. this is unacceptable. the agent I spoke with was not able to resolve my issue. I have the original receipt for the purchased gift card. Gift card number: **************** Pin: ********

      Business Response

      Date: 02/14/2024

      To whom it may concern,

      Bed Bath & Beyond (Formerly Overstock.com) recently acquired the intellectual property (the name, brand, and company rights) of Bed Bath & Beyond. On 8/1/23 Overstock's website was converted to bedbathandbeyond.com and we began taking orders under this brand. 

      Bed Bath & Beyond's (Formerly Overstock.com's) purchase did not include orders, order history, inventory, gift card balances, in-store credit balances, or store fronts.

      Bed Bath & Beyond (Formerly Overstock.com) is unable to accept credits from the former company. These credits expired in early May 2023, and this decision did not involve the current ownership of the Bed Bath & Beyond brand. 

      Bed Bath & Beyond (Formerly Overstock.com) is unable to redeem any credit or offers issued before Aug. 1st, 2023. 

      Sincerely, 
      Bed Bath & Beyond

    • Initial Complaint

      Date:02/12/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a ***** Bed Bath and Beyond gift card in Dec 2023. I tried to use it and was told the 8 digit pin number was no longer accepted. Seems they came out with a 4 digit pin number and only those gift cards are accepted. I am now out ***** and stuck with a bogus gift card. I expect the business to reimburse me and all others who were ripped off.

      Business Response

      Date: 02/07/2024

      To whom it may concern,

      Bed Bath & Beyond (Formerly Overstock.com) recently acquired the intellectual property (the name, brand, and company rights) of Bed Bath & Beyond. On 8/1/23 Overstock's website was converted to bedbathandbeyond.com and we began taking orders under this brand. 

      Bed Bath & Beyond's (Formerly Overstock.com's) purchase did not include orders, order history, inventory, gift card balances, in-store credit balances, or store fronts.

      Bed Bath & Beyond (Formerly Overstock.com) is unable to accept credits from the former company. These credits expired in early May 2023, and this decision did not involve the current ownership of the Bed Bath & Beyond brand. 

      Bed Bath & Beyond (Formerly Overstock.com) is unable to redeem any credit or offers issued before Aug. 1st, 2023. 

      Sincerely, 
      Bed Bath & Beyond

      Customer Answer

      Date: 02/09/2024

       
      Complaint: 21254171

      I am rejecting this response because I was not notified the card would become useless.  I am not happy about getting ripped off *****. I feel if the company cannot find a way to maintain customer satisfaction by some means of a credit I will not be shopping in any stores affiliated with Bed Bath Beyond or overstock.  I am sure others will not be happy with being ripped off. 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:02/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order for door handles placed on 1/7/23 with an estimated delivery within the week. Delivery was delayed to the 17th. The handles did not work as intended. I then attempted to return to a store locally and also 150 miles away. All stores are permanently closed. A mail return was then requested. Turns out the purchase was through a third party, not Bed Bath and they were requiring the customer to pay shipping return fees. This was not made clear on the webstie or I never would have ordered. This information was hidden. It's fraud to hide essential details and not make clear before purchase. I called to have them cover return costs due to handles not working as intended. They declined. This is bonkers. I am happy to return faulty merchandise, however, I will not pay for shipping.

    • Initial Complaint

      Date:01/30/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have receive lots of gift cards for bed bath and beyond and now because the company been bought out by overstock, they are no longer accepting any of my gift cards despite the company still using the bed bath and beyond name. Just wanted to bring up this issue, because there was no notification about this.

    • Initial Complaint

      Date:01/20/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order on 1/16/2024 and it said if i ordered now i would get it on the 1/21/2024 but just as if it was a computer generated message it sends me a new delivery date of 1/23/2024?? This has become a scam just to get you to order from them with no intention of making the promised delivery date that was promised in the beginning? My whole reason for placing the order was to get it because I had to have for the extra cold weather coming over the weekend!! Me and my family will never spend another dime with Overstock or Bed bath and beyond after this intentional deception that they pulled on me again!!!!

    • Initial Complaint

      Date:01/19/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gift card was purchased for my wedding registry and now the company refuses to accept the gift card, exhange it or refund the money because BBB is now under new ownership. Gift card even says on it "Never a fee. Never expires".

      Business Response

      Date: 01/19/2024

      To Whom It May ****************** gift card was not purchased from Overstock, now Bed Bath & Beyond.

      The former  Bed Bath & Beyond filed bankruptcy.  The deadline to use Bed Bath & Beyond gift cards was May 9, 2023 due to the company going out of business. 

      The new Bed Bath & Beyond is not the same company as the former Bed Bath & Beyond. Overstock only purchased their intellectual properties, allowing for the name change. 

      The customer's complaint is with the former company.  

      Sincerely
      Bed Bath & Beyond

    • Initial Complaint

      Date:01/19/2024

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a gift card several years ago (?3 years, I don't remember) from my mother in the amount of $200 for bed bath and beyond. It was to be used for pots and pans, and I was not ready to purchase until now. I went to try to buy a $300 set last night online and it was not accepted. The system will not accept cards purchased.prior.to August 2023.I called today (1/16/24 around 430p) and spoke to an associate *******. She told me there is nothing that can be done. I asked to speak to a supervisor, and initially, she was challenging me, and would not connect me. Then put me in hold, said no supervisor is available. When I asked how to proceed (by arranging a call back to me, email, another number) she said just keep calling back and maybe someone will be available.That is not the proper way to conduct business.In the card, in the fine print, there is nothing about the card expiring.I want to recoup my $200

      Business Response

      Date: 01/19/2024

      To Whom It May *************** Bath & Beyond gift cards issued prior to our rebranding as Bed Bath & Beyond are not valid. In order to determine if a gift card is valid (purchased after our rebrand) or invalid (purchased before the rebrand), use the following helpful chart. 
      Valid Gift Cards
      Overstock.com Gift Cards purchased before our rebrand as Bed Bath & Beyond.
      Bed Bath & Beyond gift cards that have been purchased after our rebrand as Bed Bath & Beyond.
      Cards have a 19 digit card number, and require a 4 digit pin.
      Invalid Gift Cards
      Bed Bath & Beyond gift cards/merchandise credits prior to our rebrand as Bed Bath & Beyond. 
      Cards feature a 16 digit card number and an 8 digit pin.
      We cannot honor a Bed Bath & Beyond gift card/merchandise credit that was issued before the re-brand, as these cards were not issued by us, and we did not obtain the rights to that money in the purchase of Bed Bath & Beyond's intellectual property.  
      Customers were advised that their Bed Bath & Beyond gift card purchased prior to the rebrand would expire on 5/9/2023.
      Sincerely, 
       
      Bed Bath & Beyond

    Bed Bath & Beyond Inc. (Bankrupt) is NOT a BBB Accredited Business.

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