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Business Profile

Linens

Bed Bath & Beyond Inc. (Bankrupt)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bed Bath & Beyond Inc. (Bankrupt)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bed Bath & Beyond Inc. (Bankrupt) has 390 locations, listed below.

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    Customer Complaints Summary

    • 754 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/07/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/2/23 I placed an order with Bed Bath Beyond. ORDER.#********.Total amount of $44.72.I have NOT YET recieved my order, I am unable to reach them to request my order status..

    • Initial Complaint

      Date:08/02/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was gifted a $125 gift card for Christmas, earlier this year I went in store and tried to use it but was informed that Bed Bath and Beyond was going out of business and they were not accepting giftcards. I would, at the very least, expect to be given store credit or a refund of some sort at this point. It is outrageous that so many of us are out of money.

    • Initial Complaint

      Date:07/31/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought porch chair on closing sale.Did not receive it and I haven't received an answer to my emails. I want the chair or a refund

    • Initial Complaint

      Date:07/27/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      purchased online from a web site featuring bed bath and beyond items. and paid on line. i have tried to contact them but to no avail. only info i have is www.forwoad.com . my order number is ******** in the amount of $35.26 I was trying to find out the delivery info

    • Initial Complaint

      Date:07/27/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a purchased on line tree weeks ago. Actually it was two purchases Until now I dont get my Productis I am dissatisfied. I did this purchase on Instagram. Its supposed to be trusted this web site.Can I get help with this situation?

    • Initial Complaint

      Date:07/26/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a $50.00 gift card and we do not have a store in our city. The closest one is 120 miles away and my daughter tried to use it in *****, ** last weekend and they would not take it.

    • Initial Complaint

      Date:07/25/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 19, 2023, I was offered an opportunity to purchase items in connection with the closing of Bed, Bath and Beyond's available stock needing to be sold up to 90 % discount. Unfortunately, I believe that BBBeyond has been privy to a scam! I even went to my OWN information for past purchases for products through BBBeyond for my access code since the correct BBBeyond logo was connected to sale!I used a debit card for the $55.41 sale, was contacted by my debit card company to question the agreement for said purchase and authorized purchase. They, of course, blocked payment at first, so the only contact of sale I received included the fact that no purchases could be made. I then contacted the company selling at the email address provided and even attempted to contact by phone: all information now blocked and emails will not go through! Now I have confirmation of debit card payment: Any ideas???

    • Initial Complaint

      Date:07/25/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 21, 2023 I ordered from Bed Bath and Beyond a SnapPot Mailbox Planter Box via my credit card. The cost was $128.39. When the item was received I did not like it and tried to return it to the local store but was informed that it had to be returned to the sender. I was eventually sent a label to return the item and per the *********** the item was received back by sender on April 10, 2023. **************** at ******************** confirmed that the item had been returned. I received an e-mail on June 4 stating that the information had been passed to the Marketplace team and to allow 72 hours for a response. To date I have not been able to reach anyone by phone or e-mail. I know that they are in the process of closing stores but they are still sending out e-mails about their sales. I would like a refund in the amount of $119.99 which is what the item cost before tax and S&H. Your help would be greatly appreciated. Their telephone number is inactive.

    • Initial Complaint

      Date:07/25/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 16 I ordered a toaster oven . I email the company more than one time and no one respond back . I have not received my merchandise .

    • Initial Complaint

      Date:07/24/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer of BED, ***************************** for many years now, I received a GIFT CARD for the amount of $50.00 as a thank you from a relative for the retail store BED, ****************************** ************ is NO LONGER allowing gift cards to be USED in their stores, due to the fact that they are CLOSING (which in itself makes absolutely ZERO sense). FOR THIS REASON I want a REFUND for the FULL AMOUNT that is on the gift card WHICH is $50. They have also TERMINATED CUSTOMER SERVICE SUPPORT, so No One can be reached to discuss this ISSUE! And it is only RE-ROUTED to an automated system when calling their CORPORATE NUMBER. This is completely FRAUDULENT! ************ has already received MONEY and I received NOTHING. There are 100's of people who are in the same situation as I am... and EVERY single one of us deserves a REFUND!! And an APOLOGY from this COMPANY who has done their customers SO, SO WRONG!! Please help me and many others receive what is rightly ours!

    Bed Bath & Beyond Inc. (Bankrupt) is NOT a BBB Accredited Business.

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