We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Linens

Bed Bath & Beyond Inc. (Bankrupt)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Linens.

Complaints

This profile includes complaints for Bed Bath & Beyond Inc. (Bankrupt)'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bed Bath & Beyond Inc. (Bankrupt) has 390 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 754 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Inq Boutique Portable Folding Collapsible Aluminum cart dolly on 5.5.23. Order number:MPL6677725689. I received a email saying it had been shipped and waiting for pickup. I have not received my item as of today and status still say waiting for pickup. I tried reaching out but nothing.

    • Initial Complaint

      Date:07/23/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello.On June 26th I ordered $42.01 worth of products from Bed Bath and Beyond and my order never came. They took the money from my bank. I want my order or a refund. Order number is *****. I never got a tracking number.Thank you

    • Initial Complaint

      Date:07/21/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 1, 2023 I ********************************* ordered a 24 piece bedding set, an Burgandy outdoor folding chair, 2 sheet sets, and a 3pc Red Luggage set which was advertised as 90% off because they are closing. The total came to $41. And some change. I have not recieved my items I purchased with my debit card. Nor have I recieved a refund. I have reached out to them by ********* only recieved one response back stating something about Chapter 11. I would greatly appreciate it if you can help me either get my merchandise or my money back. My order # is ********

    • Initial Complaint

      Date:07/21/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of the transaction was **** 30th,2023.& it was an on-line transaction. I had ordered a HandHeld Vacuum,Cordless Car Vacuum Cleaner,SKU number; USAN1016211,order number ********,& afterwards,I found out the not only had Bed Bath & Beyond liquidated most of/all of their merchandise,but now,third party persons were involved also. As of July 21st,2023,I have not heard anything from Bed Bath & Beyond regarding the transaction,nor have I received the product,however,the amount of $16.36 +**** was taken out of my checking account on July 3.rd of 2023,from asiabilldirect,whom I'm guessing is one of the third party persons involved in the sale of things. I would like to see this resolved in a timely fashion & receive my product.

    • Initial Complaint

      Date:07/21/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put this information in the explanation box below but I ordered my4 items on 7/9/23 online my order number is ******** I paid $31.93 for my items I tried calling but u can't talk to anyone I've emailed them at *************** on no one answers back someone emailed back asking for reviews or something but it didn't make any sense so I'm going to need a lil help trying to reach them please help Thank you

    • Initial Complaint

      Date:07/21/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have several gift cards, that have not been used. As of right now we are unable to use them. Website shows the bankruptcy part of bed bath beyond is still pending, usually when its still pending customers still can use the gift cards. Tried several times to go online to purchase items & possibly use gift cards, but site is down.is this a class action suit& are we going to get reimbursed? Please assist and resolve my dilemma dilemma.Thank you for your time and patience in this manner:)Have a great and safe day!*****

    • Initial Complaint

      Date:07/18/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed two orders in June and have not received them.Order # ***** Order#***** I would like my merchandise.

    • Initial Complaint

      Date:07/18/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on June 18, 2023 to bed bath and beyond. They received my order that was confirmed from my email. But I still have yet to receive the package, I haven't even received a "your shipment is on the way" email. I have tried contacting bed bath and beyond. But they do not have anyone working on their customer service because they are closing. My order number is *****. The total was 41$. I would like my money back.

    • Initial Complaint

      Date:07/18/2023

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 7-7-2023 I ordered a kells zboard paperboard litter box enclosure. order number ******** from bed bath and beyond on Briadn.com There is no way to contact them as if you email them the email comes back as undeliverable and the phone number is automated.

    • Initial Complaint

      Date:07/15/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order July 08 2023 order number ******** supposed to be contacted when my package was sent out. I'm still waiting. There no phone number on the site just an email. I wrote them several times no response. I went back into the site page is down. It's a scam. My purchase amount was $27. 94

    Bed Bath & Beyond Inc. (Bankrupt) is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.