Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered flowers for a funeral, it said it was delivered but the flowers were not there. The family stated they were not delivered and there was only 7 flower arrangements there and none of them were the flowers we ordered.

  Business Response

  Date: 09/07/2022

  Hello *****,
  
  We have reviewed your feedback, and we are sorry about the experience you had. I know that it was unfair for you to spend extra unnecessary time just to get your concerns resolved especially during a time of grief. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  As seen in your records, you've placed an order for a Premium Faithful Blessings Bouquet and a sympathy card for delivery on 09-02-2022. Everything was set in motion as we assigned the fulfillment of your order to one of the local affiliates. On 09-02-2022, we received your delivery inquiry and as soon as you reported that the arrangement was not received, we called the designer to get further details and tried to confirm the delivery as well. We made several attempts in trying to get an update from our designer but we failed to reach them. We apologize for entrusting your order to them. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
  
  On 09-06-2022 and 09-07-2022, we tried calling you to offer solutions, but were unsuccessful. Since there was an issue with the fulfillment of the order, we have provided a full refund of $136.66 made on 09-07-2022. The refund transaction number is ***********, and it should appear shortly as the time for the transaction to post varies by bank and credit card company.
  
  Thank you for reaching out to us and allowing us to assist you.

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday August 26 I ordered flowers for a funeral in the amount of $143.97 from *** Florists online. The funeral was Tuesday August 30 and the flowers were not there. I called the customer service number provided on the *** site but got a recording. The people at the funeral home were aware of ***s history of scamming customers.

  Business Response

  Date: 09/01/2022

  Hello ******,
  
  We have reviewed your feedback, and we are sorry about the experience you had. I know that it was unfair for you to spend extra unnecessary time just to get your concerns resolved especially during a time of grief. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  As seen in your records, you've placed an order for a Medium Pink & White ******** Spray and a sympathy card for delivery on 08-27-2022. Everything was set in motion as we assigned the fulfillment of your order to one of the local affiliates. We made several attempts in trying to get an update from our designer but we failed to reach them. We apologize for entrusting your order to them. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
  
  Since we didn't want to miss the opportunity to still send out something for your intended recipient, on 09-01-2022, we offered you a modified arrangement to be delivered to the family, but this was declined. Since there was an issue with the fulfillment of the order, we processed a full refund of $178 made on the same day, 09-01-2022. The refund transaction number is *********** and it should appear shortly, as the time for the transaction to post varies by bank and credit card company.
  
  Thank you for reaching out to us and allowing us to assist you.

• Initial Complaint

  Date:08/30/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers to be sent to a friend in *********, **, ( order # *******) Received an email flowers were delivered. They were not delivered to the right person. When I called customer service number, was put on hold for over 30 min. Representative would not give me a straight answer, I will say the supervisor did call me back but still no straight answers. She assured me I would get my money back but I feel consumers need to know that this is not a company you need to do busy with.

  Business Response

  Date: 09/01/2022

  Hello,

  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  Based on your records, I can see that you had placed an order for a Sunflower Bouquet to be delivered on 08/26/2022. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. On the evening of 08/26/2022, we received a notification that your order has been delivered. However, on 08/30/2022 we received your delivery inquiry. As soon as you reported the issue, we called the designer to get further details, but we couldnt reach them. We apologize for entrusting your order with them. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
  
  Since there was an issue with the fulfillment of the order, we have provided a refund of $89.51 on 08/30/2022 at 11:56AM. The refund transaction number is ***********, and it should appear shortly, as the time for the transaction to post varies by bank and credit card company.
  
  Thank you for reaching out to us and allowing us to assist you.

  Customer Answer

  Date: 09/15/2022

  I have received a refund from this website.  Thank you for your help.

  
  

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called in on Friday at 130. I paid $103 for same day delivery and they told me it would be delivered within 3 hours. I ordered a big thing of roses for my partner who was having a bad day as well as our anniversary. The flowers wearnt delivered by 630 so I tried calling. I called and called 6 times between 630 and 7 (when they close) and just kept getting an automated system that would tell me no one could take my call. Frustrated, I sent them an email. I called next day and spent 40 min on the phone with them (when I finally actually got through their awful automated system) and the person I talked to tried to first offer me a $10 refund and said they would deliver in the next hour. I was already on the way to see my partner and was just going to grab flowers myself so i told them no thank you please cancel and refund. She then tried to offer $15 refund. For a $103 order!!!! With no guarantee they'd actually deliver within the hour. So I again said no thanks please fully refund. They then put me on and off on hold for **** min and ended the call by saying "weve canclled the order, please stay close to your phone for a confirmation". Well, i never got one and still no refund today (monday). I called again, was passed around alot and was told by the gentleman "they never did the refund" and that he needed to speak to his manager. Put me on hold AGAIN and AGAIN for **** min and I finally got that refund. This company and their system are overpriced and awful to deal with. I just wanted to make my partners day special. Really ***** and never will reccomend them.?

  Business Response

  Date: 08/31/2022

  Hello *****,
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  We apologize for the trouble you had when trying to contact us regarding this matter. And that it was not resolved right away. Based on your order, I can see that you had placed an order for the Expressions of Love for delivery on 08-26-2022. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. Unfortunately, On 08-27-2022, we received your delivery inquiry. As soon as you reported that the arrangement was not received, we called the designer to get further details and tried to confirm the delivery as well. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
  
  On 08-30-2022, we tried reaching you but were unsuccessful. Since there was an issue with the fulfillment of the order, we have provided a full refund of $103.90 made on 08-29-2022. The refund transaction number is ***********, and it should appear shortly, as the time for the transaction to post varies by bank and credit card company.
  
  Thank you for reaching out to us and allowing us to assist you.

• Initial Complaint

  Date:08/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ava's Flowers is an online based floral delivery service. The customer places an order for ********************** on their website and then they send the order to a florist in that specific area. The issue is that their advertised prices are much lower than most florists. Therefore, we normally refuse their orders. What they have started doing is spoofing phone numbers from the area in which they are trying to send the flowers. Once on the phone with the florist they give details about the flowers that non-florists wouldn't typically know, which tips us off, but they lie and say that they are a local customer. We have had instances where they have tried to use their customers credit card numbers so that they can circumvent the *************** services that we normally use because if they send the order that way they can't hide their name and they know we won't fill their orders. This is out and out fraud. Please help notify the public!

  Business Response

  Date: 08/30/2022

  Hello ****,
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  Avas Flowers is a family-owned company and is a virtual florist that services all 50 states and most localities. We offer flower and plant delivery locally through our affiliated florists, as well as direct shipping of farm fresh flowers through ********** I invite you to check us out here: https://www.avasflowers.net/who-we-are-and-what-we-do
  
  On the same page, you can see our Virtual Florist Badge as well as our actual address at https://about.avasflowers.net/ or the bottom of the website. We are sorry for any confusion this may have caused.
  
  Also, we have informed our florist relations department, and we have indicated them to removed your shop contact information from our list.
  
  Thank you for reaching out to us and allowing us to assist you.

• Initial Complaint

  Date:08/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ****** arrangement for my husband's grave to be delivered by July 23 2022. It was delivered a ***************** and two artificial flowers. I live in ******* and my cousin sent me pictures. It was a disgrace. I notified right away and they never responded. I want my money back.

  Business Response

  Date: 08/31/2022

  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  Based on your order, I can see that you had placed an order for a vase arrangement of artificial flowers for delivery on 07-23-2022. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. I am very glad that the flowers were indeed delivered promptly, but we are sorry for not meeting your quality expectations. We apologize for entrusting your order to them. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
  
  With regards to the quality concerns of the product received, we follow a 48-hour grace ****** policy where our customers are given an option for redelivery of a new product(s) of equal or greater value at no additional cost, for as long as we received a notification from our customers within the prescribed time frame or an adjustment of the arrangement price based upon our final agreement. A more detailed explanation of our terms of service can be found here:
  
  https://www.avasflowers.net/terms-of-service#avas-flowers-satisfaction-commitment-cancellation-returns-and-refunds-policy
  
  Though we received your quality feedback beyond the required grace ****** mentioned above, we have made an exemption and we have provided a full refund of $98.03 made on 08-31-2022. The refund transaction number is ***********, and it should appear shortly as the time for the transaction to post varies by bank and credit card company.
  
  Thank you for reaching out to us and allowing us to assist you.

• Initial Complaint

  Date:08/19/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For my anniversary I decided to get my partner flowers. Ordered the day before with rush delivery by 2pm for the delivery day. That day comes 2 oclock nothing happens. Call in and am on hold so long my lunch break ends. By the time Im off work nothing has been delivered. I put in a ticket to cancel my order as the recipient will not be at the delivery address. Today me and my partner had to take our cat to the emergency vet and of course I finally get a call to talk about my order. First they asked if I was absolutely sure that the recipient did not receive them yes I was sure as even your site says it was never shipped.After that question I had no desire to continue the conversation as I no longer wanted to do business I asked can you please cancel my order, I am in the emergency vet and I dont need them please cancelThe representative said well you can still have the order get delivered. Your parter could like them if things dont go well at the vetThat was absolutely rude disrespectful and almost evil. Using someones dying pet as a way to double down on a sale. I couldnt even respond. I just hung up.She never processed my cancel and refund.

  Business Response

  Date: 08/19/2022

  Hello ****,
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  Based on your records, you have placed an order for a ********************** for delivery on 08-17-2022. All information were sent to the designer as we assigned the fulfillment of your desired arrangement to our local affiliates. Unfortunately, the initial shop assigned to fulfill your order failed to inform us in time that the delivery location was outside of their delivery route, giving us lesser time to get the order reassigned to a different designer. We are sorry for the inconvenience.
  Since we didn't want to miss the opportunity to still send out something special for your intended recipient, despite being late, we were able to get the order designated to a florist within the area. We made several contact attempts, but we failed to gather any status update from the shop. We apologize for entrusting your order to them. Please know this is not something that occurs often at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over the 30 years we have been in the floral business and delivered tens of thousands of orders per year to our satisfied shoppers across the US.
  
  Since there was an issue with the fulfillment of your order, we have provided a full refund of $94.95 on 08-19-2022. The refund was made on two different transactions. The refund transaction number is ***********, and it should appear shortly, as the time for the transaction to post varies by bank and credit card company.
  
  Furthermore, we have investigated internally and audited the phone interaction you had with one of our representatives. It was apparent that the Representative's true intents were not articulated properly during your conversation. I can guarantee that she was only hoping for the best results. We assure you that any inappropriate behavior are not tolerated and are dealt with accordingly. I deeply apologize for the misses in our communication.
  
  Thank you for reaching out to us and allowing us to assist you.

  Customer Answer

  Date: 08/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found Avas flowers on the internet, I used them today to send my wife flowers at work. They charged my card $80.18, it all sounded really legitimate until the flowers never arrived. I called the initial company Avas flowers, and the delivering company ******* Florist, both of whom are supposedly based out of ***************, ****. They couldn't find any of my information, and then they put me on hold for an hour each. This is clearly a scam, and I hope no one else will have to go through this. I would just like my money back if possible. I cannot screenshot my banking information, but I can go get it printed off and send it if it will help me get my money back. These people ****

  Business Response

  Date: 08/15/2022

  Hello ******, 

  We have reviewed your feedback, and we are sorry about the experience you had. As a company, we strive to provide excellent quality and service. Our guarantee is our personal commitment to our customers, which we believe helps create long term relationships. We understand the importance of every floral order, and we take great pride in ensuring that our customers are satisfied. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  Please be advised that we were unable to find any records of an order using the details provided. We would need your Avas Order number, or the correct phone number and email address associated to the order for us to pull the right information in order to properly provide the right resolutions.
  
  On 08-12-2022, you were able to reach you over the phone and confirmed that you placed an order for a certain arrangement named "Blue & White ************ We then confirmed that this arrangement is not found in our catalog. We checked further, and it appears this type of arrangement is only available from other florist. I believe that you placed this order with terrysflorist.com
  
  We also checked our phone logs, and our system shows that we have not received a phone call coming from the number you reportedly used during your order placement.
  
  Seeing that we can't find an order associated to your name with Avas, we consider this matter closed.
  
  Thank You for allowing us to assist you.

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 7th I ordered Flowers from them to be delivered to her place of work. The flowers total cost was ***** charged by "EFT PUR ************************************ ***** Flortist ************ NJ080126" on my bank statement They called the day of and told me they could not deliver the flowers but proceeded to charge my card, I've called 3 times to get a refund and each time they tell me it will be refunded within 5 days. one time they told me it was already refunded and would send info to my email and never did. Now ***** 6th 2 months later I have still yet to receive a refund for the flowers that were never delivered.

  Business Response

  Date: 08/12/2022

  Dear Tyler,
  
  We have reviewed your feedback, and we are sorry about the experience you had. As a company, we strive to provide excellent quality and service. Our guarantee is our personal commitment to our customers, which we believe helps create long term relationships. We understand the importance of every floral order, and we take great pride in ensuring that our customers are satisfied. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  Please be advised that we were unable to find any records of an order using the details provided. We would need your Avas Order number, or the correct phone number and email address associated to the order for us to pull the right information in order to properly provide the right resolutions.
  
  We tried reaching out to you over the phone, and we communicated through email from 08-09-2022 to 08-12-2022, but failed to gather relevant information about your order.
  
  Seeing that we can't find the correct order due to unavailable information and that we tried reaching you and still failed after several attempts, we consider this matter closed.
  
  Thank You for allowing us to assist you.