Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company said my flowers were delivered, but they never were. I have tried to reach customer support, but each time they "transfer" me to someone else and the call drops. The customer support on their website does not work either.

  Business Response

  Date: 05/19/2025

  Hi *******,
  
  We've reviewed the feedback and are grateful for the chance to address your worry about the bouquet.
  
  Our records show that on 05/09/2025, you ordered the Sweet Surrender, which was delivered the same day. Our system showed a delivery confirmation, so as soon as we received your delivery request, we began investigating it. Our records show that the arrangement was successfully delivered on 05/09/2025, at the address supplied at the time of order, after our correspondence with the designer. The proof of delivery, which includes timestamped tracking information and/or confirmation from our delivery staff, has been delivered via email.
  
  At this time, we believe we have fulfilled our commitment as outlined in our terms of service. However, we are always open to feedback and would be happy to address any specific dissatisfaction the customer may have with the product itself.
  
  If you need any further assistance, feel free to contact or respond to the email weve sent you.
  
  Thank you for reaching out to us and allowing us to assist you.

• Initial Complaint

  Date:05/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Mothers Day flowers for and, come Sunday, got an email saying I would get them by Tuesday. So, already horrible (why advertise and promote so hard for deliveries you cannot make happen?). Today, Tuesday, I get emails saying my delivery is expectedby LAST Saturday..and then a text saying my order has been delivered 6pm today. It has not been delivered. Trying to contact customer service is useless, I ended up calling the sales number (the second option in it for existing orders says this number is actually not working anymore and sends you back to the customer service bot call loop) so I tried talking to sales for a new order and they said they cant access my order but that I can schedule a call with customer service. Which also didnt work, because it either hangs up on you or loops back to the main menu. After talking to the sales line again and them saying theres just no call backs available because of the high call volume, suddenly I got a call back. But she must have had me on mute because she couldnt hear me and hung up. I want my money back and honestly should get more than my purchase price back for this absolutely ridiculous and unfair experience. Everyone BEWARE. ADDITIONALLY: their website is scarily out of date. If you go to policies and all that, they still say orders may be delayed because of the pandemic. The live chat is useless, only a bot, not even an AI one. I am horrified, mostly because I thought they were a trustworthy companyinstead, theyre a scam preying on people wanting to celebrate holidays and mourn their dead by stealing money for flowers that never come and then leaving you out to dry when you try to get information. Really, really bad, as I can now see by the volume of recent complaints. Side note, woman named ***** or something similar on customer support line was very nice. She should find a better place to work for because this place is just plain shady. ***** or whoever you are, I hope you get a raise.

  Business Response

  Date: 05/14/2025

  Hi *******,
  
  We've looked over your feedback, and we apologize for the unpleasant experience you had. Thank you for bringing this to our attention; I will take care of it.
  Our records show that on 05/10/2025, you placed an order for the Sunflower Bouquet to be delivered on 05/11/2025. As soon as we received your delivery query, we began investigating. We called the designer to get an update, but failed to gather any information. We apologize for entrusting your order to them. This doesn't happen every time here at ***'s. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the ***
  
  Also, I understand that you faced challenges contacting our customer service team for help and that no one got back to you when you finally did. This is not the level of service we strive to provide, and I am truly sorry for the frustration and inconvenience this has caused.
  
  We've attempted to get in touch with you to discuss potential solutions given the circumstances, but we have not been able to connect. We have sent an email with a possible resolution and will be waiting for your reply to proceed accordingly.
  
  Again, we apologize and hope you can give us another chance to serve your floral needs as we continue working to improve in all areas. Thank you so much for contacting us and letting us help you.
  
  Thank you for your patience and understanding.

• Initial Complaint

  Date:05/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered flowers on 5 May for Mother’s Day delivery. Got a text on 6 May saying I needed to change my order (and given a list to pick from) since what I ordered wasn’t available. So, I picked a dozen roses with chocolate covered strawberries. The shipment was supposed to have arrived on 10 May. It arrived 13 May. The roses were droopy and brown and the chocolate covered strawberries were smashed and inedible. Very poor quality.

  Business Response

  Date: 05/14/2025

  Hi ********
  
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this, and we appreciate you bringing this to our attention.
  
  Our records show you ordered a Mother May I arrangement and a greeting card on 05-05-2025 with flexible delivery between 05-09-2025 and 05-11-2025. As soon as we received your order, we began the fulfillment process by assigning it to one of our trusted local designers. Unfortunately, due to exceptionally high demands during the Mother's Day season, we experienced unforeseen availability issues that prevented delivery on the original date. Not wanting to miss out on sending something special to your intended recipient, we are grateful that you accepted our offer to send 1 Dozen Pink Roses and Chocolate Covered Strawberries from our farm-fresh facility.
  
  While we are happy that the order was delivered, we are very sorry it did not meet your expectations. Since there was an issue with the quality of the products received, we have processed a full refund on your order. The refunded amount is $109.64 with *************************** as the transaction ID. It should appear shortly, as the time for the transaction to post varies by bank and credit card company.
  
  Once again, we apologize for the inconvenience and hope you can give us another chance to serve your floral needs as we continue working to improve in all areas. We want to let you know that this doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years, and we've successfully delivered tens of thousands of orders per year to our satisfied shoppers all across the US.  
  
  Thank you so much for contacting us and letting us help you.
  
   

  Customer Answer

  Date: 05/14/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. They provided a message and refund. 
  
  
  
  Regards,
  
  
  
  ******* ********

• Initial Complaint

  Date:05/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered sympathy flowers for my wife’s family her father passed away they never delivered the flowers and are refusing to give us our money back we have camera proof that the flowers were not delivered

  Business Response

  Date: 05/19/2025

  Hello ****,
  
  Thank you for taking the time to share your feedback. We deeply regret the inconvenience and added stress this situation has caused, especially during such a difficult and emotional time following the loss of your father-in-law.
  
  We understand how important this order was to you and are truly sorry that we did not meet your delivery expectations. Please accept our sincerest apologies.
  
  According to our records, your order included White Sympathy Roses and a Sympathy Card. Everything was set in motion, and the fulfillment was assigned to one of our local floral partners. After receiving your delivery inquiry on 05-12-2025, we promptly contacted the designer for additional details. Unfortunately, we were unable to obtain the necessary information to proceed with the delivery.
  
  Since there was a fulfillment issue, a full refund was issued on 05-13-2025 for the amount of $114.54. The transaction ID is **_************************. The refund should appear in your account within a few business days, depending on your bank or credit card provider.
  
  We sincerely apologize for the disappointment and inconvenience this has caused. Please know that we are actively addressing the situation and reviewing our processes to help prevent similar issues in the future. We genuinely hope you’ll consider giving us another opportunity to serve your floral needs as we continue working to improve.
  
  Thank you again for reaching out and allowing us the opportunity to assist you.

  Customer Answer

  Date: 05/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  **** *****

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order through this business on Thursday 5/8. The product I ordered was a Mother's Day bouquet for my mom who lives in *********** **. The photo showed a bouquet of pastel colored flowers including roses, and it was in a vase. My grand total was $103 by the time I paid for delivery, taxes, etc.
  
  I was notified almost immediately that the bouquet I selected wasn't available, but they suggested something that would be comparable. There were no photos of the comparable product but I approved the substitution. I selected a delivery date of Saturday 5/10. The fine print says that it could arrive anywhere between 5/9 and 5/11. That was okay with me since Mother's Day was on 5/11. I expected that if the delivery was on 5/11, the flowers wouldn't be boxed up and shipped too far in advance though.
  
  The tracking info shows the flowers were packaged and shipped out on Saturday 5/10 but the delivery was delayed and didn't reach my mom until Monday 5/12. This was a day later than promised and the stems were already dried out.
  
  On top of that, the flowers were not even similar to what I chose (pastel roses). They were sunflowers and they were loose stems WITHOUT a vase. Even though the card included in the box said there should be a vase.
  
  I tried reaching the company by phone but have had zero luck. I tried chatting but just got a bot. I can't find a way to reach a human being. I filed an online complaint and received an email back saying they refunded me $34 of the $103. That means I still paid $70 for dried out flowers with no vase, that arrived the day after the holiday they were intended for. I feel like I'm being ripped off and they make it impossible to speak to anyone about it. Their website says you can request a full refund if you're willing to return the product, which I'm 100% willing to do. But no matter what I tried, I couldn't find a way to initiate that return.

  Business Response

  Date: 05/20/2025

  Hello ********
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this, and we appreciate you bringing this to our attention.
  
  According to our records, on 05/08/2025, you ordered the Sweetest Surprise Pastel Bouquet to be delivered on 05/10/2025. We reached out to multiple shops to ensure that the fulfillment of the order was successful; however, we encountered availability issues. We then sought assistance from our farm-fresh facility to deliver the Artist's Design: Wonderful Mom. This was accepted and was delivered on 05/12/2025. I am very glad the flowers were delivered, but we apologize for not meeting your quality expectations. This is not a regular occurrence at Avas. Over the course of our more than three decades in business, our company has been delivering tens of thousands of orders annually to our happy clients throughout the United States, all while presenting our customers with excellent floral arrangements.
  
  Also, I understand that you faced challenges contacting our customer service team for help and that no one got back to you when you finally did. This is not the level of service we strive to provide, and I am truly sorry for the frustration and inconvenience this has caused.
  
  Given the circumstances, we have processed an additional refund of $69.61 in addition to our initial $34 refund. This makes a total refund for both orders of $103.61. The transaction is identified as Transaction **************************** and it should appear in your account shortly, though the exact time may differ depending on your bank or credit card issuer.
  
  Again, we apologize for your experience; we are working on the situation and paying close attention to how this was mishandled to prevent this from happening. We hope you can give us another chance to serve your floral needs as we continue working to improve in all areas.
  
  Thank you for reaching out to us and allowing us to assist you.

  Customer Answer

  Date: 05/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am incredibly disappointed and frustrated with my recent Mothers Day flower order.I placed this order well in advance specifically to ensure timely delivery for the holiday. However, on the day before Mothers Day, I received an email informing me that due to being overbooked, my order would not be delivered until after the holiday. This was unacceptable, especially given that the order was confirmed and paid for ahead of time.Additionally, I was not notified at checkout that there was any risk of delayed delivery or of a policy in place that dates were not guaranteed, and had I known, I would not have placed the order. I was traveling and only saw the email the day of, which made it impossible to make alternate arrangements for Mothers Day.Due to this service failure and lack of timely communication, I requested some sort of reimbursement and they denied in a form letter. This was insulting and a rip off.

  Business Response

  Date: 05/13/2025

  Hi *******,??
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this, and we appreciate you bringing this to our attention.??
  
  Our records indicate that you ordered the Precious Mom Bouquet to be delivered on 05/11/2025. We reached out to several shops to fulfill your order, but faced availability issues. We understand how important it is for your recipient to receive the bouquet on the desired date, and we sincerely apologize for any inconvenience this may have caused. We can see that your order was successfully delivered on 05/12/2025.
  
  Because of this holiday's high volume, most orders are under flex delivery dates, which are displayed during the checkout process and are also listed on your invoice. Any of the various dates listed at checkout could be the day your flower gift is delivered. Additionally, we do have a 4-day window to deliver before or after the selected date during holiday dates.
  
  Due to the overall experience, we have issued a 20% refund on the arrangement cost, which is $13.99 with transaction number pi_3RMfzxAFTSA3Qiw22KZpHMY2. Since the time it takes for a transaction to post varies depending on the bank and credit card issuer, it should show up soon. For your reference, we have sent the proof of refund.
  
  We apologize for the inconvenience and hope you can give us another chance to serve your floral needs as we continue working to improve in all areas.
  
  Thank you so much for contacting us and allowing us to help you.

• Initial Complaint

  Date:05/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made Avas Flowers to deliver flowers on Mothers Day. I was notified on Mothers Day that the flowers would not be delivered. I have called multiple times to get a refund. There is no one in customer support to help me so I have to call sales. I have spoken with 4 different people and each has said they will have someone call me back. All I want is my refund.

  Business Response

  Date: 05/13/2025

  Hi *****,
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this, and we appreciate you bringing this to our attention.
  Our records show that you ordered a Peace Lily ***** arrangement to be delivered on 05/12/2025. We contacted multiple shops to fulfill the order, but encountered availability issues. To make sure your recipient still receives something special, we went ahead and turned to our farm-fresh facility for a suitable substitution. However, we understand that you have decided to cancel the order, and we respect your decision.
  
  Since there was an issue with the order's fulfillment, per your request, we have canceled the order and issued a full refund of $120.22 on 05/12/2025, under transaction number pi_3RNO7eAFTSA3Qiw20ahx0W2g. It should appear shortly, as the time for the transaction to post varies by bank and credit card company. We have attached the proof of refund for your reference.
  
  To compensate for the inconvenience, we have offered to send a complimentary arrangement to the recipient's home address, and this was accepted.
  
  We apologize for the inconvenience and hope you can give us another chance to serve your floral needs as we continue working to improve in all areas. We want to let you know that this doesn't happen every time here at ****. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years, and we've successfully delivered tens of thousands of orders per year to our satisfied shoppers all across the ***
  
  Thank you so much for contacting us and letting us help you.

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08 May 25b I ordered flowers for Mother's Day. They told me they didn't have the items and to call them. I called and they promised to deliver. Now there isn';t a tracking number or delivery date available.

  Business Response

  Date: 05/12/2025

  Hi ******,
  
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this, and we appreciate you bringing this to our attention.
  
  Our records show you ordered a Mother's Embrace Bouquet and a Greeting Card on 05-08-2025, with flexible delivery between 05-09-2025 and 05-11-2025. As soon as we received your order, we began the fulfillment process by assigning it to one of our trusted local designers. Unfortunately, we encountered availability issues due to exceptionally high demand during the Mother's Day season. We did not want to miss the opportunity to deliver something special to your recipient, so we arranged for a redelivery on 05/12/2025.
  
  However, we see that you've requested to cancel the order, and we respect that decision. We're very sorry for the inconvenience and disappointment this may have caused, especially during such a meaningful occasion.
  
  Since there was an issue with the order's overall fulfillment, we have canceled the order and issued a full refund. The refunded amount of $143.09 has pi_3RMcP2AFTSA3Qiw23M7ePKpw as the transaction ID. It should appear shortly, as the time for the transaction to post varies by bank and credit card company.
  
  Once again, we apologize for the inconvenience and hope you can give us another chance to serve your floral needs as we continue working to improve in all areas. We want to let you know that this doesn't happen every time here at ****. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years, and we've successfully delivered tens of thousands of orders per year to our satisfied shoppers all across the **.  
  
  Thank you so much for contacting us and letting us help you.
  
  

• Initial Complaint

  Date:05/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claimed they were able to make delivery on the scheduled day. Did not contact me until *** to notify me that they had inventory issues. Instead of sending an alternate arrangement only allowed me to reschedule delivery. Based on the reviews that Ive seen which number in the hundreds and hundreds, this company is falsely advertising their services. When I tried to contact customer support, they only had an automated line.

  Business Response

  Date: 05/12/2025

  Hi ****,
  
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we appreciate you bringing this to our attention.
  
  Our records show that you ordered a Sunflower Bouquet on 05-10-2025 for delivery on 05-11-2025. As soon as we received your order, we began the fulfillment process through one of our trusted local designers. Unfortunately, we encountered availability issues that prevented the original delivery from proceeding as planned. We understand the importance of timely delivery, especially for such meaningful occasions, and we are very sorry for any inconvenience this has caused you.
  
  Additionally, we're sorry you had difficulties getting in touch with us. While our phone lines were operational, there were times in the day when we had to cater to more calls than usual, which may have affected your ability to reach us.
  
  Given the situation, we tried reaching out to you today to offer a solution. However, we have not been able to get in contact. Since there was an issue with the order's overall fulfillment, we have issued a full refund earlier today, 05-12-2025. The refunded amount is $86.41 with pi_3RNE13AFTSA3Qiw21i0GswLI as the transaction ID. It should appear shortly, as the time for the transaction to post varies by bank and credit card company.
  
  Once again, we apologize and hope you can give us another chance to serve your floral needs as we continue working to improve in all areas. We want to let you know that this doesn't happen every time here at ****. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years, and we've successfully delivered tens of thousands of orders per year to our satisfied shoppers all across the **.  
  
  Thank you so much for contacting us and letting us help you.
  

• Initial Complaint

  Date:05/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company provided a "guaranteed" same day service with an increased "service charge" for the same day delivery. they waited until end of day to issue an email notifying me they were "out of inventory" for my specific purchase and the delivery wouldnt occur for another 4 days. not phone call or prior notification allowing me to adjust the purchase to execute same day. no discount or waiving of the additional service charge for same day service. nobody will take my call or contact me back about canceling my order. This company is a complete scam.

  Business Response

  Date: 05/11/2025

  Hello ******
  
  Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and disappointment you experienced with your recent order. Your feedback is extremely important to us, and please be assured that we are taking your concerns seriously.
  
  According to our records, you placed an order for a Sunflower Bouquet, Chocolates, and a Greeting Card on 05-10-2025, with delivery scheduled for 05-11-2025. The order was successfully processed and assigned to one of our trusted local florists.
  
  While Avas Flowers offers same-day delivery, during busy floral holidays like Valentine’s Day and Mother’s Day, our florists and delivery partners experience significantly higher demand. For this reason, we cannot guarantee delivery on the exact date if the order is placed within four days of the holiday.
  
  We are sincerely sorry that you were not able to reach a representative and did not receive a follow-up call. This is not the level of service we aim to provide. We are currently conducting a thorough internal review to determine whether any of our staff members failed to meet our service standards or Code of Conduct. If any issues are identified, we will take appropriate corrective action.
  
  As requested, we have canceled your order and initiated a full refund of $122.86. The transaction ID is ***************************, and the refund should appear in your account within a few business days. Please note that processing times may vary depending on your bank or credit card company.
  
  We deeply regret this experience and are actively working to ensure similar issues do not occur in the future. We truly hope you will consider giving us another opportunity to serve your floral needs.
  
  Thank you again for your patience and for bringing this matter to our attention.