Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  Business Response

  Date: 10/11/2022

  
  Hello *******,
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  Based on our records, you ordered My sun, moon, and stars arrangement to be delivered on 10-03-2022. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. Unfortunately, as per your feedback, they delivered the wrong size arrangement. We apologize for entrusting your order to them. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
  
  On 10/11/2022 we reached out to you, and as per our conversation over the phone, we set up a new delivery on the next available delivery date at no cost for all the trouble you had with the original order.
  
  Thank you for reaching out to us and allowing us to assist you.

  Customer Answer

  Date: 10/11/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It says it was to be delivered Oct 3 no it was supposed to be delivered Oct 2. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:10/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a mixed floral bouquet from Avas Flowers for $80.00. The first problem was that you dont see the $25 service charge until you are ready to place the order. I asked why, if this is added to every order, it is not included in the price listed for the bouquet. Immediately after I place the order I received a phone call advising me that the bouquet I had ordered could not be processed. I was told that I would be given an upgraded rose bouquet in its place. The bouquet that was delivered was 12 scrawny roses in a cheap glass vase, with no babies breath, leaves or other fillers. The flowers were the same that you could buy at any gas station for $10. I call the company and they have promised a full refund.

  Business Response

  Date: 10/10/2022

  Hello *****,
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  As seen in your records, you placed an order for a ********************** for delivery on 10-05-2022. On that same day, 10-04-2022, due to the seasonality and availability of the flowers, the exact blooms for the arrangement you ordered are unfortunately unavailable. We reached out to you and we ended up agreeing to a more suitable solution of sending an arrangement of a dozen colorful roses in a vase of equal or greater value to the one you've ordered to be delivered on the next available day.
  
  I am very glad that the flowers were indeed delivered promptly, but we are sorry for not meeting your quality expectations with regard to the arrangement. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
  
  Lastly, the service fee is to ensure the proper care and handling of your order whether it be from our local, top-performing affiliate florist in the area, our main location, or through ************** facility. Some companies simply conceal their service fee in the cost of the flowers, in addition to charging a delivery fee. We prefer to keep it separate so that you know exactly what you are paying for.
  
  A more detailed explanation of our service fee can be found here :
  
  https://www.avasflowers.net/terms-of-service#service-fee.
  
  Since there was an issue with the quality of the arrangement we processed a full refund of $78.09 on 10-07-2022. The refund transaction number is *********** and it should appear shortly, as the time for the transaction to post varies by bank and credit card company.
  
  Thank you for reaching out to us and allowing us to assist you.Tell us why here...

• Initial Complaint

  Date:10/06/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #******* Placed rush for flower delivery 11am Monday oct 4. No delivery still and it is Oct 6 1pm. Avas rep named ****** promised me flowers would be delivered Oct 6 asap in morningRefused to give me full refund of flowers ********* fee and service fee; yet their website states they would give refund if delivery isnt done as requested and full delivery. Oct 6 1pm spoke to Avas manager *******, and she told me what ****** stated to me was incorrect and flowers wont get their until end of day yet ****** (first rep of Avas) made a promise flowers would be delivered today oct 6 asap in am time so company is held accountable.the manager ******* argued she doesnt know why she did that and still refused to give me refund of $69.99 but only $10; because they can not give full refund because they have to pay florist for handling of flowers. These flowers are going to hospital for person fighting for their life to be able to survive outside of hospital and mother of 3 children with also muscle dystrophy and her youngest has muscle dystrophy also! Its going ti be 72 hrs late and they also refuse to give me corporates number so doling complaint with BBB. False advertising in website stating they will contact person if any delays in delivery never did I had to 24 hrs laterAnd states they will issue refund if the order does not get delivered as requestedand that has not happened and given above excuses why and over ************************************ hospital fighting medically for quite awhile in hospital when it was a 4 ************* order and no one contacted me to tell me it couldnt be delivered over 48 hrs later.

  Business Response

  Date: 10/11/2022

  Hello ******,
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  Based on our records, you ordered the Kind Expressions Bouquet for delivery on 10/04/2022. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. We reached out to the flower shop multiple times but couldnt get an update on the delivery, we apologize for entrusting your order to them. Also, we are looking into your interaction history with us, and we assure you that if our agents were disrespectful in any of your contacts, they will be dealt with accordingly.
  
  On 10/07/2022 we reached out to you and as per conversation over the phone we set up a new delivery for the recipient at no cost for all the trouble you had with the original order.
  
  Thank you for reaching out to us and allowing us to assist you.

• Initial Complaint

  Date:10/03/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered sympathy flowers to be sent to a funeral service in ********, **.The flowers were confirmed and to be delivered Saturday October 1st to the ****************** by 12 noon. At 9am received a phone call that the flowers would not arrive to the service and I needed to give a different address for them to arrive at a later time. I refused as it was a funeral service. Where would they be delivered after the burial. I told customer service that that was unacceptable Anns if the could not deliver them to the service as agreed they were not to charge my credit card. After some time on on hold, they said they could do it but the satin heart pillow would be all flowers and the bouquet of peace Lillys deluxe would arrive to the service with a sympathy card and the pillow would have a sash that said Mom. No one could find anything that looked remotely like the order I placed. Grieving parent said they found something with my name on it but it was a small price of green construction paper not a sympathy card. In all my feelings with customer service, they kept putting me on hold to check with the designer. The reps seemed like a foreign call center calling the local florists to facilitate an order. The cost was ****** after a discount. Found This E-mail In Spam? Please **** as Not Spam to stay Up To Date with Your Order.Click HERE for Customer Support Delivery Details Order Summary Deliver To:Billing Address ************************* ************************************************************ ***************** ******************************************************************** *********************************** Estimated Delivery Window:Sat, 10/01/2022 before 12PM Order Confirmation #:9634537, ******* Order date:09/30/2022 10:19AM Deliveries may need to be rescheduled based on availability, weather, recipient contact, or other factors outside of our control.Paid With:Credit Card Click HERE for Customer Support Your Order This order has been assigned multiple order numbers. Each main product has it's own order number as

  Business Response

  Date: 10/07/2022

  Hi **** ***,
  
  We have reviewed your feedback, and we are sorry about the experience you had. I know that it was unfair for you to spend extra unnecessary time just to get your concerns resolved, especially during a time of grief. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  Based on your records, I can see that you had placed an order for a White ***** Heart Pillow and Faithful Blessings Bouquet with a sympathy banner and card to be delivered on 1001-2022. On 09-30-2022, we reached out to multiple shops in an effort to ensure that the fulfillment of the order was successful, however, we encountered availability issues. Then, on 10-01-2022, we finally found a florist who could get the arrangement done. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. I am sorry for not meeting your expectations. We apologize for entrusting your order with them. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
  
  Per our conversation over the phone, since there was an issue with the overall quality of the order, we have provided a full refund of $165.97, today, 10-07-2022 at 4:10PM
  The refund transaction number is ***********, and it should appear shortly, as the time for the transaction to post varies by bank and credit card company.
  
  Thank you for reaching out to us and allowing us to assist you.

  Customer Answer

  Date: 10/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers from Avas flowers in September 19 2022 *********** offered same day or next day delivery. The flowers were not delivered on the 20th. Call the company then guaranteed the flowers would be delivered the next day no flowers the 21 called again. Guaranteed next day delivery No delivery Talked to numerous Supervisors and on one call we were told the local floret delivery the flowers. No flowers arrived 6 days and still no flowers Lots of apologizing ************* lots of excuses The employees refused to give out the corporate address or email address personally I would never use this company again they cannot get the job done even though theyre in the business they must have very limited florist in other states which is why they cant make delivery Beware beware beware this is not a good company to use. I will NEVER do business with them again. I am also notifying Yelp and putting a very bad review on ******** to be shared by all my family and friends

  Business Response

  Date: 09/29/2022

  Hello,
  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  Based on the order records, you selected the Birthday Indulgence to be delivered on 09-20-2022. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. Unfortunately, on 09-23-2022, we received your delivery inquiry. As soon as you reported that the arrangement was not received, we called the designer to get further details and tried to confirm the delivery as well and, our system shows, we received a delivery confirmation for this delivery on 09-20-2022. We apologize for entrusting your order to them, this doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
  
  On 09-24-2022 and 09-28-2022, we tried reaching you but were unsuccessful. Since there was an issue with the fulfillment of the order, we have refunded the remaining amount of $42.96 made on 09-24-2022, given you a total refund of $62.96. The refund transaction number is ***********, and it should appear shortly, as the time for the transaction to post varies by bank and credit card company.
  
  Being that we have refunded 100% of the cost of your order as requested, and have been unsuccessful at contacting you to discuss this further, we consider this matter closed.

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 20th I called ************ to order Anniversary flowers for my wife for our 25th anniversary. I ordered a dozen of Red Roses. The amount charged was $125.00 tax and for delivery included. My card was charged, and flowers were not delivered. Today September 21, 2022, I called to have order cancelled. It has not been more than 24 hours. *** the agent said he needed to listen on into the recording to determine if I placed the order correctly. While on hold he came back to tell me that the recording from ordered placed indicated everything correct. But is not able to return the money back to account only future purchases will be accepted only. Flowers were not delivered on time, and I want my money back. I do not want flowers from this Business if they cannot deliver on time.

  Business Response

  Date: 09/27/2022

  Hello *******,

  
  We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  As seen in your records, you placed an order for a dozen of red roses, a Mylar balloon, and a bow for delivery on 09-19-2022. On that same day, 09-19-2022, we encountered some availability issues with your desired arrangement, but since we didn't want to miss the opportunity to still send out something special for your intended recipient, we offered a substitution and a discount to be delivered on the next available day.
  On 09-21-2022, we received your delivery inquiry and as soon as you reported that the arrangement was not received, we called the designer to get further details and tried to confirm the delivery as well. We made several attempts to try to get an update from our designer, but we failed to reach them. We apologize for entrusting your order to them.
  
  On that same day, 09-21-2022, a cancellation request was made. Unfortunately, this request was not approved due to our cancellation policy, which was agreed upon during the order placement, but we ended up agreeing to a more suitable solution of redelivery for the next available day. On 09-22-2022 we got an update from our local affiliate that they could only deliver the arrangement to the nearest *** Center at *************************************************************, and have it picked up, but this was declined, and we both agreed to a suitable solution for redelivery of fresh flowers for 09-26-2022 at your business address.
  Furthermore, I can see from our logs that there were multiple calls made to follow up on the order, but it was unfortunate that we've yet again encountered some availability issues with our designer holding off the delivery. We apologize for entrusting your order to them.This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the **.
  
  Since there was an issue with the fulfillment of the order, we have provided a full refund of $112.47 made on 09-27-2022. The refund transaction number is *********** and it should appear shortly as the time for the transaction to post varies by bank and credit card company.
  
  
  Thank you for reaching out to us and allowing us to assist you.

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers to be delivered to my boss after the loss of his father. I placed the order around 6am on Saturday 9/17/2022. The company advertised same day delivery. I received a phone call at 1:55 pm with a message to call the company back. I called back at 1:56 and was placed on hold for 6 minutes. When they finally answered they said they were unable to deliver the flowers and the cut off time was 2:00pm. We agreed they would call the intended recipient of the flowers and make apologies for not delivering and would deliver them on Monday morning. This did not happen. I contacted them Monday 9/19/2022 at 6:00 pm to find out why they did not deliver. They made excuses and more promises that did not happen. It is now Tuesday afternoon and they still have not delivered the flowers and are refusing to refund my money. This company has not provided the service they advertise and refuses to rectify the situation.

  Business Response

  Date: 09/21/2022

  Hello ********,

  
  We have reviewed your feedback, and we are sorry about the experience you had. I know that it was unfair for you to spend extra unnecessary time just to get your concerns resolved, especially during a time of grief. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  Based on your records, I can see that you had placed an order for a ********************************* to be delivered on 09-17-2022. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. On 09-17-2022, we reached out to multiple shops in an effort to ensure that the fulfillment of the order was successful, however, we encountered availability issues. Then, we finally found a florist on who accepted the order but when we followed up with them, we failed to gather any delivery updates after several attempts. We apologize for entrusting your order with them. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
  
  Since there was an issue with the fulfillment of the order, we have provided a full refund of $122.79  on 09-20-2022 at 7:01PM. The refund transaction number is ***********, and it should appear shortly, as the time for the transaction to post varies by bank and credit card company.
  
  Thank you for reaching out to us and allowing us to assist you.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a flower for a funeral with Avas Florist. They told me they would deliver 9-12-22 by the evening visitation & would send me a *************** with delivery time. As of today, I havent received an email & have contacted them 2-3 times because of the matter. They keep stating its in process & will get delivered. I am still waiting on the confirmation & the funeral is in 10 mins. I am so dissatisfied with this company. Im not sure they would have ever contacted me regarding this issue at all, even though they told me it would be delivered yesterday. Each person *** talked to has tried to be apologetic but have not resolved my issue yet. I am so disappointed in this **************** service. I feel like I have been told false information each time because my flower didnt get delivered in a timely matter or even delivered at all for a funeral. I will never use this company again & will call them back requesting a refund for non-delivery because I havent got any response that it has been delivered.. My order number is *******..

  Business Response

  Date: 09/14/2022

  Hi ********, 
  
  
  We have reviewed your feedback, and we are sorry about the experience you had. I know that it was unfair for you to spend extra unnecessary time just to get your concerns resolved, especially during a time of grief. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  
  Based on your records, I can see that you had placed an order for a **************** to be delivered on 09-12-2022. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. We've reached out to multiple shops in an effort to ensure that the fulfillment of the order was successful, however, we encountered availability issues. Then, we finally found a florist who accepted the order but when we followed up with them, we failed to gather any delivery updates after several attempts. We apologize for entrusting your order with them. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
  
  Since there was an issue with the fulfillment of the order, we have provided a full refund of $73.43 on 09-13-2022 at 1:43PM. The refund transaction number is ***********, and it should appear shortly, as the time for the transaction to post varies by bank and credit card company.
  
  Thank you for reaching out to us and allowing us to assist you.

  Customer Answer

  Date: 09/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:09/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a specific arrangement including Orchids, Calla Lillies, Roses and a Bird of Paradise for a funeral. They never showed up. I was placed on hold on/off at the service for over an hour. They refuse to give me my money back. At the funeral luncheon, included another half hour discussion including the fact they did not have any of the flowers but the roses. At the same time, I have never been so verbally abused on a telephone. Here it is, a day later, and they will not credit my account. I do believe this company is a scam, granted, after the fact!

  Business Response

  Date: 09/14/2022

  Hello ******,
  
  We have reviewed your feedback, and we are sorry about the experience you had. I know that it was unfair for you to spend extra unnecessary time just to get your concerns resolved, especially during a time of grief. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  As seen in your records, I can see that you've placed an order for a customized Vase arrangement of ***** ***** Lilies, ***** Roses, One Bird of Paradise, and Purple Orchids for delivery on 09-10-2022. Everything was set in motion as we assigned the fulfillment of your order to one of the local affiliates. On 09-10-2022, we received your delivery inquiry and as soon as you reported that the arrangement was not received, we called the designer to get further details. The local shop reported that the arrangement was out for delivery, but encountered an accident while on the road which resulted in the cancellation of the order. Since we didn't want to miss the opportunity to still send something for your intended recipient, on 09-10-2022, we offered you a modified arrangement to be delivered to the family. Furthermore, I can see from our logs that there were multiple calls made to follow up on the order, but it was unfortunate that we've yet again encountered some availability issues with our designer holding off the delivery for the same day. We apologize for entrusting your order to them. We needed to get approval to move the delivery to the next available date, but this was declined. This doesn't happen every time here at Avas. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
  
  Since there was an issue with the fulfillment of the order, we have provided a full refund of $127.15 made on 09-11-2022. The refund transaction number is *********** and it should appear shortly as the time for the transaction to post varies by bank and credit card company.
  
  Being that we have refunded 100% of the cost of your order as requested, and have been unsuccessful at contacting you to discuss this further, we consider this matter closed.

• Initial Complaint

  Date:09/06/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Avas Flowers on 8/26 for funeral flowers. They were to be delivered 8/30 the day before the funeral which was on 8/31. On the morning of 8/31 I was notified that the flowers were not going to be delivered. No reason was given. I was at work so I didnt get the message until my break which was after the funeral. I called Avas to get my money returned and they offered me a 20% discount and they would deliver the flowers to the home of the deceased where my friend was staying. No flowers were delivered. I called back and they offered to send the flowers to her home. I agreed and still no flowers. I called a different florist and the flowers were delivered that day. I called back today, 9/6, and **** refused to refund my ****** minus the ***** they had refunded which left ******. A small bouquetno where near worth ****** was sent to my friend today. I told them I didnt want their flowers as I had already ordered them from another florist. They delivered flowers 10 days after I ordered them. They would not return my money. Any assistance would be appreciated.All transactions were done over the phone. Order # ******* ********************* Funeral. Flowers were for ************************* (Sister).Thank You,*****************************

  Business Response

  Date: 09/09/2022

  Hi ******, 
  
  We have reviewed your feedback, and we are sorry about the experience you had. I know that it was unfair for you to spend extra unnecessary time just to get your concerns resolved, especially during a time of grief. I am taking care of this concern, and we thank you for bringing this to our attention.
  
  Based on your records, I can see that you had placed an order for a Dish Garden to be delivered on 08/30/2022. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. On the morning of 08/31/2022, the first flower shop cancelled the order because they couldnt make it in time for the service. We were able to find for another florist in the area and got a confirmation that your order was delivered on 08/31/2022 at 3:23PM. However, on 09/06/2022 we received your delivery inquiry. As soon as you reported the issue, we called the designer to get further details, and they said they delivered it to the farm of the original address, and it was received by the Benders who owns the farm. We apologize for entrusting your order with them. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
  
  Since there was an issue with the fulfillment of the order, and a $32.63 refund was processed 08/31/2022 at 12:42PM, we have refunded the remaining $130.53 today at 1:54PM under transaction number *********** , and it should appear shortly, as the time for the transaction to post varies by bank and credit card company.
  
  Thank you for reaching out to us and allowing us to assist you.

  Customer Answer

  Date: 09/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************