Complaints

This profile includes complaints for Dreamstyle Remodeling, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dreamstyle Remodeling, LLC has 9 locations, listed below.

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  Dreamstyle Remodeling, LLC

  5520 Midway Park Pl NE Albuquerque, NM 87109-5800

  
• 

  Dreamstyle Remodeling LLC

  3732 E University Dr Phoenix, AZ 85034-7212

  
• 

  Dreamstyle Remodeling

  210 Montoya Rd El Paso, TX 79932-1885

  
• 

  Dreamstyle Remodeling, LLC

  1679 Enterprise Blvd Ste 50 West Sacramento, CA 95691-5040

• 

  Dreamstyle Remodeling Of California LLC

  8260 Miralani Dr San Diego, CA 92126-4343

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed six windows replaced, and a salesperson was walking around. The next couple of days, someone came to be able to give a quote. We entered an agreement and were told that this project would take no longer than 6 weeks (this started in late July) and was not completed until the following July. It took Dreamsyle one year to complete six windows. 2 months later, Dreamstyle called, telling us that our original agreement was not valid anymore and we had to sign a new agreement at a higher rate. When asked about this, I was told that they would get back to me, and I thought this had been resolved on Dreamstyle's side as I had not heard back. I got a call today with them threatening to put a lien on my home.

  

  Business Response

  Date: 01/27/2025

  Operations team contact the customer and will be providing a copy of the contract, per customer's request. 

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my growing frustration regarding the lack of communication and progress updates on the folding door project, which was supposed to be completed by the end of January 2025.
  
  Adding to my concern is the fact that the $1000 deposit for this project has already been withdrawn from my account, yet there has been no clear information about the status of the work. Despite multiple attempts to reach out, I have not received any updates or responses from your team. This lack of professionalism is unacceptable.
  
  I kindly request an immediate update on the project's status and a detailed explanation for the delay. Additionally, I expect confirmation that the project will be completed by the agreed deadline. If delays are unavoidable, I demand a revised timeline and an explanation.
  
  I trust you will address this matter promptly and take the necessary steps to restore my confidence in your company.
  
  Sincerely,
  **** *****
  ********************

  

  Business Response

  Date: 01/23/2025

  General Manager spoke with customer on 1/22 and team is measuring in-home on 1/23. 

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a jacuzzi from this company in 2021. At first it was working well. We were issued a lifetime 100% warranty. A year later small cracks began to develop along the bottom. We called the company and someone came out and fixed the issue. In 2023 the cracks returned and the second repair person came and did not do a good job as the cracks reappeared shortly afterwards. We tried call the company but could not reach someone to come and fix the issue. We have included the warranty for the jacuzzi (See attached.)

  

  Business Response

  Date: 03/26/2025

  Update from Project Manager: Spoke to customer to discuss process of replacing bath tub. Told him I would reach out By EOD Friday with a plan to rebuild bath system. Customer has my direct number for any future questions or concerns. 

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2022, Dreamstyle Remodeling contracted with me to completely remodel my guest bathroom including wallpaper. They outsourced the wallpaper hanging to a provider I did not select. I assume they did not choose the provider I selected because of cost. Now two and half years later, the wallpaper is failing. I have been trying since late October to have Dreamstyle fix the wallpaper under their lifetime warranty. All I get from their people is, "I don't know nothin' about birthin' no wallpaper." I was sent to a rep in Phoenix who made me PROVE to him Dreamstyle was responsible for the wallpaper. Since then I talked to another rep in December named Lonnie. I sent him a text on 1/2/25 and received no response. I called today to leave a message and the VM said it belonged to Mike. I called and complained AGAIN today and they said someone named Cruz would call me. I am tired of playing employee roulette with them. Can you do something or do I need to call the AG.

  

  Business Response

  Date: 01/10/2025

  Operations Manager spoke with customer on 1/10/25. Customer is to gather quotes for the wallpaper repair and operations team will review to determine the potential for resolution. 

  Customer Answer

  Date: 01/20/2025

  Verbal Update: They are supposed to give me a check to pay my wallpaper person and I can not get them to answer my calls. I need them to please return my phone call with details of the check they are to send for the wallpaper work.

  

  Business Response

  Date: 01/23/2025

  Check for reimbursement for repairs to wallpaper was approved and will be mailed on 1/27.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2024 I accepted a proposal from Dream Style to replace a shower stall in a rental home. Work would not start until I signed a contract to pay the full amount of the work. I made 2 payments on the note before the work was started. The project has never been completed. I have made may attempts to get the work completed, each time I am told that I will be contacted within 5 days to schedule the work. Five days has come and gone many times. The contact phone numbers that I was given are not answered - the five day promise is from the general dream style number. I would like to have a refund of the payments made and have the note gone.

  

  Business Response

  Date: 01/10/2025

  Operations team is in contact with customer. Service has been scheduled for 1/13/25. 

• Initial Complaint

  Date:01/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally the agreement was signed 10/20/2022. We were replacing 6 widows and a slider in our home including screens. The project is still not completed and here it is 1/2/2025.
  Here is an overview of the last two years and 2 months.
  - Blocked off many days from our business to accommodate the install. They either didn't show or needed more or less days. Not good for our business which we run out of our home.
  -Handle on slider was not what we ordered
  -Latches on windows are too high for one homeowner to operate. No one told us this could be changed.
  -Screens have continually been the wrong size or damaged. I believe we are on the ninth order of screens.
  -Our carpet was snagged when they removed the slider. The repairs have not been satisfactory and they are aware.
  -Parts were continually not ordered
  -Glass in window above door was not up to code and it was installed backwards
  -Finish work was terrible
  -Told once the project was completed all windows would be cleaned inside and out. STILL WAITING!
  -Workers showed up sick and subsequently we both got COVID
  -Could never reach anyone higher up to complain. Wrote letters and really never got a reply
  -Scheduled appointments (MANY) didn't show up and didn't call. Didn't reschedule until we called them.
  -We fed the installers and tipped them
  -We were passed on to a couple of different project managers.
  -We financed the project and the financing expired.
  -One of the widows warped and is still waiting replacement along with the last set of screens. The scheduled replacement in November 2024 was a no show and no has to reschedule. We have called numerous times with no return calls.
  - We did receive a call from the "new" person in charge of scheduling that appointment in November and we have reached out to her 5 times with no call backs. We left VM and told them we were filing this complaint.
  -We have been made aware that the Tucson facility has been closed.
  
  -

  

  Business Response

  Date: 01/08/2025

  Operations Team spoke with customer on 01/03 and made a plan for improvement with customer. Installation will be scheduled as soon as remaining materials are available. 

  Customer Answer

  Date: 04/12/2025

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  1.  Going back to their response  #******** they stated an install would be scheduled once they had all materials.  They had all materials prior to their response and they NEVER schedule an install.

  2. Project manager, **** was to call on 4/3/25 and  we have not received a call.  We texted him on 4/11/25 and have not heard back.

  3. Further, if this was bumped to the General Manager as they stated in the last response, we have not heard from him. Which by the way this is par for the course as this is the way they have operated over the last 2 1/2 years.  If we do not initiate contact NOTHING happens!
  
  
  
  
  
  Regards,
  
  
  
  ***** *** ****** ******** 

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  

  Business Response

  Date: 04/16/2025

  General manager and Project Manager let me know they spoke to customer today on 4/16 and they came to an agreement to complete the project at a discounted rate and it will be fully completed by end of month.
  

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of the five windows has a small crack. We contacted DS over one year ago about this issue. Approximately 4 months later I called DS. They (DS) left a message that they will not replace the window since you cannot see it from 4 - 6 ft away. The window is now a conductor for the colder temperatures. (see photo). I have been attempting to solve this without any outside involvement, but that has failed.

  

  Business Response

  Date: 01/02/2025

  Service team spoke with customer on 1/2 - new piece of glass has been ordered and service team will work with customer to finish out the repairs as soon as materials are available. 

  Customer Answer

  Date: 01/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Regards,
  
  
  
  ******* *****

• Initial Complaint

  Date:12/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our 30 K shower developed a stain in the shower pan that cannot be removed and should be covered by warranty. Dreamstyle refuses to call us back after leaving more than 10 messages

  

  Business Response

  Date: 12/20/2024

  Customer was contacted on 12/19. Project Manager will visit home on 12/23 to inspect and attempt to resolve onsite.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a walk-in tub with lifetime service warranty in 2022. In mid-November 2024 noticed the door handle separating from tub and door no longer closing rendering the bathtub useless. Contacted the business who opened a case and assigned a rep. On Tuesday, Nov 26 I submitted photos to the rep via text as requested so she could order the part and would send a tech the following Thursday (since that Thursday would have been Thanksgiving Day). Tech came out and took the handle off the tub and left - no service since. Only text messages saying the manufacture is not returning their calls. Tomorrow will be three weeks since I heard from the assigned rep. $18,000 is a lot of money to spend on a tub that now cannot hold water less than 2 years later.

  

  Business Response

  Date: 12/20/2024

  Operations Manager has been in contact with customer; team is actively working on plan for repair/replacement of part and will continue to coordinate with customer.

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shower was installed on 3-4 Jun 2024 in the amount charged $20,000. I spent this amount due to the lifetime warranty offered on all parts, to include the new plumbing to be installed. A sewage-like smell then came from the shower drain a few days post installation. After 6 months of unanswered calls, three plumbers coming in on three different occasions (all of which I had to take off work for AND did not arrive within confirmed timeframes) with no fix, escalation through Dreamstyle AND COSTCO corporate, and 6 months of dealing with the smell in my house it was determined that there was no P-trap in she shower drain. So for 6 months, my granddaughter, myself and any guests were breathing in toxic fumes from the sewage pipes. This is the only bathroom I have. Not to mention my granddaughter has asthma and I have COPD. I finally asked Dreamstyle to take the shower out and return my money. A ***** ********, operations manager out of AZ, requested one last reinstall with monetary compensation for wages lost (taking off work 7 days for various plumbers to investigate as well as a reinstall appointment that was a 2-day no-show) and compensation for the aggravation and harmful living conditions since the original install. It has been nearly 2 weeks since agreed reinstall and none of my messages to said Shaun Whitmore has been returned. I will be going through COSTCO—where I hired Dreamstyle through—for a full refund as per COSTCO policies. I am not confident the smell won’t return this summer when it was at it’s most putrid. I am a 100%disabled AF female veteran, single at that, and I feel taken advantage of and dismissed.

  

  Business Response

  Date: 12/17/2024

  Compensation agreement was finalized with the customer on 12/12.

  Customer Answer

  Date: 12/18/2024

  Sir/Ma’am,

  
  

  I would like to thank you for helping me with this issue.  I am happy to say Dreamstyle NM has reached out to me with an accepted solution.  Please cancel this active complaint.  

  
  

  Respectfully,

  ***** ** ****