Complaints
This profile includes complaints for Dreamstyle Remodeling, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 199 total complaints in the last 3 years.
- 91 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 13 windows and a door with a lifetime warranty a little over a year ago. When they installed the front door they had to cut my house to make it fit and did not install a header board. I said something at the time of install and was told it did not need one. I said it would buckle with nothing to hold on to and again was told it would not and is fine. Well now it's buckling. I have called 4 times over the last 2 months. I am left on hold for 30 min to an hour listening to "we know absence makes the heart grow fonder however we have left you on hold for to long" when they finally come back on the line I am told Michael G**** will call me back in 24 hours. I have not received any communication from him or anyone else from Dream Style. They said they only have record of 2 calls to them but my phone log says different. I was promised service and repairs. That everything is covered under a transferable warranty. I can't even get a call back. I want my front door installed correctly and the promise or sales pitch honored. The absence has not made my heart grow fonder at all.
Business Response
Date: 02/25/2025
Operations team reached out to customer on 2/24 and will communicate with customer to identify resolution and action plan.Initial Complaint
Date:02/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contract signed 9/6/2024 to have new front entry door with glass and storm door installed on our home. Total contract was in amount of $8,848.00 of which down payment of $4,424.00 was made. On 11/18/2024 we contacted Dreamstyle and spoke to Sassy in regard to install date which they had a 18-week window, no answers could be given so a Case # ******** was started, and we would have an answer in 24hours to this date no answer. In meantime we learned our salesman **** ********* left company. The only reason we found this out was he is a friend of my sister due to marriage and she told us he left the company. We called one more time 11/29/2024 and spoke to **** who said she would escalate the issue and had the same result no call back.
It is now 2/17/2025 we sent certified letter to Dreamstyle and they received it 2/14/2025 at 12:29 pm. Thus, we are requesting our full down payment returned and will not pay any fees they may dream up as they did not fulfill the contract. We have been patient in this situation, but enough is enough. Thank you for your assistance in this matter.Business Response
Date: 02/20/2025
Cancellation process has been initiated and refund will be issued.Customer Answer
Date: 02/20/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau®:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *******Customer Answer
Date: 03/05/2025
Verbal Update: Open the case back up if you would please. I have been in contact with them and it is just kind of like it is a run around. I have not got my money and they have not stated when the money will be refunded. This is way past the time that they originally were to refund me. I need to know when and how they will be sending it to me.Business Response
Date: 03/05/2025
Refund check will be cut by 3/7 and sent out regular mail. Customer should receive payment week of 3/10.Customer Answer
Date: 03/18/2025
This complaint has been resolved. Was waiting to make sure check cleared financial institution. Sorry no trust in company.Initial Complaint
Date:02/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired Dreamstyle Remodeling to reface my kitchen cabinets. The new product was supposed to have grooves for my fingers to open the doors and drawers instead of handles. The installer came on January 9, 2025 and started work. The new pieces did not have the grooves and the order showed I did not have any handle options. The installer made several phone calls and offered me a choice of starting over (which would take weeks/months) or I could get a $500 credit, buy my own handles at any home supply place and have Dreamstyle come out to install the handles. I chose the 2nd option and bought handles for the cabinets that weekend. I called Dreamstyle on January 13 to get an appointment. I was told someone would call me back. No one has called me back and I have called them an additional 10 times since then. Several times, I have been disconnected after being on hold sometimes for as long as a half hour. I call back and get no resolution. No one ever calls me back...they just keep promising a supervisor will get back to me. I have never gotten the $500 credit ...but more importantly to me, I have trouble opening the drawers and doors because there are no handles or grooves for my fingers to get into. I want a supervisor to call me and acknowledge the problem and provide some type of resolution. They caused this issue by not doing what was originally ordered and then by promising something that they are now ignoring.Business Response
Date: 02/27/2025
Installation was scheduled for 2/13 and the customer had told ** that the BBB complaint would be removed.Initial Complaint
Date:02/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dreamstyle did the stucco on my home a year ago. An issue has come up with the stucco. I have called ************ and left messages. No one returns my call. I called 1/21/25 and 1/24/2025, the phone rings and rings and then goes to voicemail for a person named *******. That's what the name sounds like. On 1/27/2025, I put in a service request through the website, still no one contacted me. On 2/3/2025 I called the number on the website ************, ******* answered and transferred me to the service department. I was on hold for 20 minutes before I had to hang up.
After the job was done I was told I would receive $200 and my neighbor would receive $200, because of a referral program Dreamstyle had. Called several times for that and nothing, called the agent that helped us and he didn't do anything about it either, so I just gave up on that. Dreamstyle gave excellent service before and during the process of my stucco being done. But after the job and Dreamstyle gets their money, they are done with you and don't exist. I will never go through Dreamstyle again.Business Response
Date: 02/11/2025
Operations Manager called customer on 2/11 and will wait for a return call.Initial Complaint
Date:01/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Remodel shower in 2 days, I picked a particular style with matching shower base, they started to install shower and put white base instead of matching base, they told me that's what I ordered, so I contacted salesman who confirmed I was correct. Installer told me it would be 2 weeks to 2 months to order a matching base, after Christmas I tried to get hold of someone and am getting the run around.Business Response
Date: 02/17/2025
Operations spoke with customer on 2/7 and partnered to address the concern regarding the shower pan - resolution has been agreed upon.Customer Answer
Date: 03/10/2025
Verbal Update: Please provide me with an update if the items have been received and when they will be installed.Business Response
Date: 03/10/2025
Operations team confirmed that installation is scheduled for 3/31.Initial Complaint
Date:01/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Warranty service visit 10/7/24, a garage door needed to be replaced per employee. Multiple attempt s to contact Dreamstyle for status. Warranty Coordinator stated on 12/17/24 door was ordered 10/10/24 and would follow up with Procurement and call back. Multiple attempts in Jan 2025 to contact for status. No responses from Dreamstyle. Not honoring lifetime warranty...?Business Response
Date: 01/31/2025
Project Manager contacted customer 1/31 - ETA for delivery of the door is 2/18. Team will schedule with customer to install when materials arrive.Customer Answer
Date: 04/11/2025
Complaint: ********
I am rejecting this response because:
As I have already stated more than once, I no longer want to deal with this business due to their complete lack of customer service and professionalism. I have requested a refund for the door rather than replacement 3 times now via this portal (as I never get responses when I contact the business) and all I get are voicemails from people who behave as though I have not opened this complaint and I'm just a happy customer. Talk about making your customer feel like nothing.To be perfectly clear, no response from the business other than refund for the door is acceptable to me as this behavior is just more of the same I received from them during installation and follow ups to correct their deficiencies.
Regards,
***** ****[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]Business Response
Date: 04/18/2025
General manager reaching out to customer directly.Initial Complaint
Date:01/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I found DREAMSTYLE REMODELING OF CALIFORNIA LLC (995160) at Costco. I was looking to have my 81 year old mom shower updated to give a better access, so I decided to meet w/ Dreamstyle representative thinking will be a trustworthy company, as I belief Costco allows trustworthy companies offer services to their customers. I met with a representative in February 2024 and decided to go forward with the project even thought I taught it was TOO MUCH. Well, the final project shower project just got finished on January 2025, almost a year. The representative way over charged the project, and lied about permits. Not once told me permits will be needed. I have talked to many different representatives about this shower project, one telling me to schedule an installation and another telling me they have to wait for the permit. Shocking to found out it then. I had to keep following-up as no one keeps you updated. I should of had cancelled the contract then, but as a good person I was giving opportunities and wanted to get my 81 year old mom a better shower to access. In January of 2025 finally they installed the shower, but the product looks like a shower kit from home depot. It took two weeks for the whole installation, when it should of have taken 3 days. I have been reaching out to the project manager about a HUGE price reduction for waiting on them all this time and going thru all this hoops. I taught it was going to be a quick process. I feel lied to from this company, and I feel they took advantage given I'm the caregiver of my 81 year old mom. From now on I don't think I'm ever going to consider another business offered at Costco.Business Response
Date: 01/31/2025
Operations team spoke to customer on 1/30 and are in communication regarding resolution.Customer Answer
Date: 02/02/2025
Complaint: ********
I am rejecting this response because:The project manager only offered a cash card for Costco, and to remind me to signed to final documents which show the project is finalized. I originally had mentioned I would not signed until I see an amended contract with an amended project amount. When I spoke with the project manager over the phone, I indicated to him I wanted at least $3,000 in credit towards the project. I have not received anything in regards to an amended contract, but only the documents confirming the project is finalized. I feel if I signed the final documents the project is complete, they will not addressed by complaint.
Regards,
****** *****[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]Business Response
Date: 02/25/2025
Our Operations Manager has a phone call scheduled with this customer for 2/26.Initial Complaint
Date:01/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been unable to open our front door due to an issue with the door for nearly two weeks, since 1/11/2025. I have been calling the many various numbers to get ahold of someone since 1/13/25. On 1/14/25 after leaving numerous messages, and continuing to call because no one would call me back, I was finally able to get a ticket created, which is ********, and I was told that Colby W***** would be servicing my door. We had our door installed with Dreamstyle remodeling in 2019 and paid $6,467 for our front door along with a single bedroom window. Per the contract, this includes a lifetime warranty as long as we still own the house. The door seems to be separating from the wall on the right side, which was the original issue of why we had our last door replaced and it will no longer open. I have called many times in the past few days, as well as emailing, and even told the company that I would file a BBB complaint if I didn't heard from anyone. I wrote a 1* review on google to try to bring some attention to the situation, but though there was a response to that review in less than an hour after posting, and I emailed the recommended customer service contact, I still have not received any kind of response. I did get an answer from the company that I cannot fix my own door without voiding my warranty, which I do not want to do because I think there is a significant issue with our door more than just the fact that the lock/handle won't open.Business Response
Date: 01/27/2025
DSR Operations team connected with customer on 1/27/25 to schedule an appointment for inspection/repair of the door.Customer Answer
Date: 02/07/2025
This complaint has not been addressed, my door is still broken - Dreamstyle came out and assessed the door but still hasn’t gotten back to me or fixed thisBusiness Response
Date: 02/20/2025
Operations Team contacted customer on 2/12 and is working on resolution.Customer Answer
Date: 02/24/2025
Thanks Jennifer, my husband got them to come out and the door is now functional. The crack in the right side of the frame that has appeared recently was not repaired, so I don’t know if the repair will hold but I am satisfied at this time. So that doesn’t need to be a rebuttal, we accept the response, although with noting the condition that I’m not sure that the root of the issue is fixed. Thank you for your help.Initial Complaint
Date:01/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I needed six windows replaced, and a salesperson was walking around. The next couple of days, someone came to be able to give a quote. We entered an agreement and were told that this project would take no longer than 6 weeks (this started in late July) and was not completed until the following July. It took Dreamsyle one year to complete six windows. 2 months later, Dreamstyle called, telling us that our original agreement was not valid anymore and we had to sign a new agreement at a higher rate. When asked about this, I was told that they would get back to me, and I thought this had been resolved on Dreamstyle's side as I had not heard back. I got a call today with them threatening to put a lien on my home.Business Response
Date: 01/27/2025
Operations team contact the customer and will be providing a copy of the contract, per customer's request.Initial Complaint
Date:01/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my growing frustration regarding the lack of communication and progress updates on the folding door project, which was supposed to be completed by the end of January 2025.
Adding to my concern is the fact that the $1000 deposit for this project has already been withdrawn from my account, yet there has been no clear information about the status of the work. Despite multiple attempts to reach out, I have not received any updates or responses from your team. This lack of professionalism is unacceptable.
I kindly request an immediate update on the project's status and a detailed explanation for the delay. Additionally, I expect confirmation that the project will be completed by the agreed deadline. If delays are unavoidable, I demand a revised timeline and an explanation.
I trust you will address this matter promptly and take the necessary steps to restore my confidence in your company.
Sincerely,
**** *****
********************Business Response
Date: 01/23/2025
General Manager spoke with customer on 1/22 and team is measuring in-home on 1/23.
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