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Business Profile

Internet Marketing Services

Domain Networks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Complaints

Customer Complaints Summary

  • 102 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received an invoice for $289 dated 3/21/2025. They are claiming that it's for our domain "*********************," but we do not and have never used their services. Our domain is owned by *********, which is owned by *******. Their invoice listed the due date as 5/6/2025. The invoice has a box for credit card authorization, and also lists a website to pay them: **************************.
    After doing a quick ****** search, the BBB's profile for this "company" was the first result. I did some more searching and discovered that they have hundreds of complaints against them.

    Business Response

    Date: 05/06/2025

    Hello, 

    Thank you for reaching out. I have removed the customer from our mailing list. 

    Best,

    Domain Networks

    Customer Answer

    Date: 05/06/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Regards,



    ***** ******

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from Domain Networks that looked like a domain renewal invoice for my business website.
    It had an amount of $289 and looked like an official bill, but in small print it says it's a solicitation.
    I paid the amount thinking it was a required renewal, only to realize it was for an unnecessary directory listing that I never asked for.
    This is a deceptive practice, and I am requesting a full refund.

    Business Response

    Date: 04/09/2025

    Hello,

    Thank you for reaching out. We maintain a directory of the country's leading websites with an online marketing directory. The payment of $289 covers a full year of listing in our directory and is 100% optional.

    As the customer made their payment in error, I have reached out to them via the email provided to obtain information so I can issue them the full purchase amount of $289.00. 


    Best,
    Domain Networks

  • Initial Complaint

    Date:03/18/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Domain networks sends us fraudulent mail saying that we are past customers every month. Their letters are more and more convincing and are a scam.

    Business Response

    Date: 03/18/2025

    Hello,

    Thank you for reaching out. The letter they received is NOT an invoice but rather an offer to join our online directory and you are not obligated to pay. The letter is part of a marketing campaign for our service. We ARE NOT a domain holder; we maintain a directory of the country's leading websites. The payment of $289 covers a full year of listing in our directory and is 100% optional. If they wish to not utilize our services, no action is required.

    Please let us know if you have any questions.

    Thank you,
    Domain Networks

  • Initial Complaint

    Date:03/17/2025

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving annoying solicitations from these people for years. I have used the contact form on their website several times telling them to stop contacting me. I have already filed one other complaint on BBB, but they refused to comply with my demands to stop contacting me. I don't understand what is hard to comprehend about "DO NOT CONTACT ME", but they aren't getting the message. They need to immediately and permanently stop contacting me. Enough is enough already. "No" means NO, and "do not contact" means, guess what? DO NOT CONTACT.

    Business Response

    Date: 03/17/2025

    Hello,


    Thank you for reaching out. The letter they received is NOT an invoice but rather an offer to join our online directory and you are not obligated to pay. The letter is part of a marketing campaign for our service. We ARE NOT a domain holder; we maintain a directory of the country's leading websites. The payment of $289 covers a full year of listing in our directory and is 100% optional. If they wish to not utilize our services, no action is required.


    Please let us know if you have any questions.


    Thank you,
    Domain Networks

    Customer Answer

    Date: 03/23/2025

    Complaint: ********



    I am rejecting this response because:



    I CLEARLY stated that the ONLY acceptable solution is to remove me from the marketing campaign and to NEVER contact me again. Giving me the same copy/paste remark as before and refusing to comply with my demand to cease the any and all solicitations is unacceptable. DO NOT SOLICIT ME AGAIN. NO means NO. I can't imagine how inappropriate this company is in a dark alleyway considering they believe "no" means "do it some more".





    **** *******

     

    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  • Initial Complaint

    Date:02/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a notice in the mail thea my business domain listing for ****** ****** () "must be renewed" and was charging $289.00 for an annual fee "in order to avoid expiration". I do not use this company...it's a scam!

    Business Response

    Date: 02/20/2025

    Hello,


    Thank you for reaching out. The letter they received is NOT an invoice but rather an offer to join our online directory and you are not obligated to pay. The letter is part of a marketing campaign for our service. We ARE NOT a domain holder; we maintain a directory of the country's leading websites. The payment of $289 covers a full year of listing in our directory and is 100% optional, as stated on the marketing letter. Please let us know if you have any questions.

    Thank you,
    Domain Networks


  • Initial Complaint

    Date:02/12/2025

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked this company to stop contacting me, but they refuse to do so.
    This company sends mailers that look like bills, and probably most people just pay them rather than pay attention to what the mailer says. This company borders on being scammers, and they should be forced to stop their deceptive "advertising".
    I need them to never contact me again - I refuse to do business with them.

    Business Response

    Date: 02/13/2025

    Hello,


    Thank you for reaching out. The letter they received is NOT an invoice but rather an offer to join our online directory and you are not obligated to pay. The letter is part of a marketing campaign for our service. We ARE NOT a domain holder; we maintain a directory of the country's leading websites. The payment of $289 covers a full year of listing in our directory and is 100% optional, as stated on our letter. Please let us know if you have any questions.


    Thank you,
    Domain Networks

    Customer Answer

    Date: 02/14/2025

    Complaint: ********



    I am rejecting this response because: This company sends letters that look like invoices which I am sure SCAM people into thinking they are actual bills. This company needs to STOP sending postal mail like this - it borders on mail fraud and will be dealt with accordingly.







    Regards,



    ******* ******* 
     

    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  • Initial Complaint

    Date:02/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sending mis leading invoice to my company. Pretending to be a supplier

    Business Response

    Date: 02/03/2025

    Hello,

    Thank you for reaching out. The letter they received was NOT an invoice but rather an offer to join our online directory and you are not obligated to pay. The letter is part of a marketing campaign for our service. We ARE NOT a domain holder; we maintain a directory of the country's leading websites. The payment of $289 covers a full year of listing in our directory and is 100% optional, as stated on our marketing. Please let us know if you have any questions.

    Thank you,
    Domain Networks 

  • Initial Complaint

    Date:01/15/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the second time I am filing a complaint against this company because they have to date failed to make the promised refund.

    For Reference, the previous Complaint File Number with BBB is Complaint #********. Please refer to that file for any additional information.

    During the time I filed my initial complaint referenced above, I have, however, received an additional solicitation from them for a "RENEWAL" so it appears that they DO IN FACT HAVE MY CORRECT ADDRESS in which to use to submit the refund to.
    This was received several weeks after the refund was promised.

    In additional, I have left several messages with the local branch of the BBB - New Mexico, et. al., and have not received any communication back from them to date. No email, No letter, and No phone call.

    I expect this matter to be resolved - PERIOD! I expect my refund, and I will continue to march this up the ladder until it is fully resolved to my satisfaction = Full refund of $289.00. Still waiting, and you will keep hearing from me until I receive it. I don't know how else to put it.

    I will also upload the email chain again for your convenience, along with the photographs of the new solicitation received.

    Once again, i look forward to earliest action regarding this matter.

    Business Response

    Date: 01/28/2025

    Hello, 

    Thak you for reaching out. I understand the customers frustration. We had unforeseen circumstances come up with a hurricane where our office was. We had to reissue all refunds due to these circumstances. The customer's refund has been reissued, and they will receive it soon. 

     

    Best

    Customer Answer

    Date: 02/18/2025

    Thank you very much! Yes, this matter has been resolved — the company which I filed the complaint against has issued the requested refund and the check has cleared our bank account. I very much appreciate your help. 

    Kindest regard,

    *** ******

  • Initial Complaint

    Date:01/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a solicitation from Domain Networks that appeared to be a bill. I paid $289.00.

    Business Response

    Date: 01/15/2025

    Hello, 

    I understand that the customer paid in error. I have issued a refund check to be mailed out to the customers address. I apologize for the inconvenience or any confusion.

    Best,

    Domain Networks 

  • Initial Complaint

    Date:01/08/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every year, at least once a year, I receive an unsolicited mailing from this company that is designed to look as though I need to pay them around $300 in order for them to host my "annual website domain listing." First and foremost, I do not need or care about having my domain listed somewhere.....simply do not care in the slightest. Second, each time I receive one of these letters, I file a complaint with the BBB; at this point, I have filed several. Third, this company is perpetrating a scam and attempting to commit fraud. How many times do I need to demand that these complete moronic idiots STOP SENDING ME THESE INSOLICETED FRAUDULENT MAILINGS?

    Business Response

    Date: 01/08/2025

    Hello, 

    I apologize for any inconvince or confusion regarding our services. The letter the customer received is NOT an invoice but rather an offer to join our online directory and you are not obligated to pay. The letter is part of a marketing campaign for our service. We ARE NOT a domain holder as it states on the letter; we maintain a directory of the country's leading websites. As the customer requested, I have removed them from our mailing list. 

    Best,

    Domain Networks

Domain Networks is NOT a BBB Accredited Business.

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