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Business Profile

Internet Marketing Services

Domain Networks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Complaints

Customer Complaints Summary

  • 102 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is repeatedly sending us notices that are deceptive and trying to trick consumers into thinking they are their domain registrar. Their advertising is purposely misleading into hoping you fall for their gimmicks. I hate that these businesses can exist and advertise this way. It is very unethical. There are no details about what this company offers on the sheet for $289.00

    Business Response

    Date: 11/21/2022

    Hello, the mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing. With that being said I would be more than happy to place anyone on the DNC list, i just need the ID from the mailer to do so. 

  • Initial Complaint

    Date:11/14/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I manage the **** ***** **** *****, a small nonprofit yoga studio that relies primarily on volunteers for day-to-day operations. While our treasurer was away, a volunteer collected our mail and remitted bills to our accountant. Domain Network has been sending us solicitations disguised as bills which we routinely discard, but due to the change in personnel, the postal mailing made its way to our accountant who paid the "bill" without question in September of 2022. I was unaware of the situation until the October spreadsheets were released. I have contacted Domain Networks regarding the situation but have had no response. We continue to receive similar emails with the name of the business and the return address altered. We paid Domain Networks $289 for services we do not desire or require and can ill afford.

    Business Response

    Date: 11/18/2022

    I have refunded and emailed the customer, I did not receive any contact from her so I am gathering whatever she can provide as far as what number she called, or email she emailed, so I can make sure this does not happen again. 

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from Domain Networks on 10/5/2022 stating that a payment of $289 was due for my annual website domain listing. I did make an electronic payment on 10/06/2022. As I discovered later, after receiving another request for payment, there is fine print on the back of the letter that states the subscription is a solicitation. I do feel that the company's marketing is very deceiving. I do not need or want their services and am requesting a full refund and have attempted to call the company but was recommended that I send an email to ***********************, which I did.

    Business Response

    Date: 10/18/2022

    Hello, the mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing. With that being said I DID refund as I do anyone who asks. I show this was refunded on 10/14/2022. 

    Customer Answer

    Date: 10/20/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your prompt refund. It is appreciated.



    Regards,



    ******* ********

  • Initial Complaint

    Date:10/10/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    we received a bill of $289 for domain services from Domain Networks ** *** ****, Henderson, NC 28793
    We have no association with this company and never have had an association with them.

    Business Response

    Date: 10/17/2022

    Hello, I am not sure by looking at this if a payment has been made, please send the receipt ID and or the mailer ID and I would be happy to process a refund and in regard to the mailer itself, the mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing.

    Customer Answer

    Date: 10/26/2022

    To be Clear, this mailer was presented as a bill and my secretary nearly paid it. I cannot find the original mailer but  I do not recall "this is not a bill" being all caps , instead was well hidden in the find print.What kind of business has to operate this way? Scam business middle men thats what kind, preying on small charititable organizations such as ours.

    thank you for your time Tell us why here...

    Business Response

    Date: 11/07/2022

    Hello,

    It was indeed in caps, but again we are sorry for the inconvenience and miscommunications, since you do not have the ID from the mailer, I can place you on our DNC list with your website and address, if you would please send me that information I will be happy to get that taken care of. 

     

    Thank you,

    Domain Networks 

    Customer Answer

    Date: 11/13/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Regards,



    ********** *************

  • Initial Complaint

    Date:08/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Domain Networks sends out mailers in the guise of invoices to be paid. This is misleading. See the attached.

    Business Response

    Date: 09/19/2022

    The mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their Website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing.

  • Initial Complaint

    Date:08/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sends us Bills for our website even though we pay our ISP for the service. This company is a heartless scam and should be shut down. They still send fraudulent bills even after registering on their "do not contact" form. BEWARE.

    Business Response

    Date: 09/19/2022

    Hello, The mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their Website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing. Also we do try and make sure no more mailers go out after the DNC however sometimes it can happen, especially when one was already in route before placed, if the customer would not mind providing the ID from the new mailer the received I would be more than happy to place them on the DNC list. 

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