We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Marketing Services

Domain Networks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Complaints

Customer Complaints Summary

  • 102 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Although small print in the mailed document does clarify that it is not a bill and there is no obligation to pay unless accepting the offer, the format of the document is in most respects identical to a standard bill. For example, the first few lines identify "annual services" (suggesting to the recipient that some service has been contracted); the bottom of the document indicates an amount payable, instructions for payment, etc. and is designed to be removed and returned with payment, just like a bill. The document provides almost zero explanation about the service allegedly provided (indeed, it appears to assume the recipient is aware of the services with the exceedingly minimal explanation of: "This website listing offer is provided to leading websites throughout the United States to enhance their Website exposure and expose them to new customers through our directory".) Even the corresponding website provides almost no description of the services, no indication of their effectiveness (if any), no references or testimonials of a single happy customer.
    If recipients believe it is worth $289 a year to have their website "listed" on this idiotic website--that virtually NO ONE would (or even can) reference in search of a business type/service/etc.--they should pay triple. In my opinion, the deceptive practices are unjustly enriching the company and bilking naive business owners in return for no real value. Given the number of complaints, the "business" has had plenty of feedback and opportunity to modify its practices, but finds the low rating and ire of its audience to be acceptable. Sadly, with a tiny bit of extra effort, this company could offer legitimately beneficial services. The "business" is almost certainly aware of its indolent, money-for-nothing practices, and the opportunities it passes on, so the best one can hope for is to never hear from them again.
    Resolution requested: Modify mailing to be less deceptive

    Business Response

    Date: 02/28/2023

    Hello, the mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing. I would be happy to place you on our DNC list however you blocked out the ID number from the mailer, if you could send that I will stop more mailers from coming. 

  • Initial Complaint

    Date:01/25/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/2022 received what appeared to be a legitimate invoice from Domain Networks for $289. It was paid on 12/30 and deposited by Domain Authority. Shortly after we received the legitimate bill from our domain host. We investigated and it appears we were scammed. We would like restitution.

    Business Response

    Date: 03/01/2023

    I would be happy to process a refund for you, i do need a little more information, can you please provide me with the website? 

    Customer Answer

    Date: 03/01/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The website is ***************** as requested by respondent.



    Regards,



    ***** ****

  • Initial Complaint

    Date:01/17/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a spam letter in the mail to submit payment to ************************** with credit card authorization to be sent back. Do not have an account with this business, and we contacted our website provider and was told to disregard this notice as it is phishing and spam.

    Business Response

    Date: 01/18/2023

    Hello, the mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing. With that being said if you would send the ID number from the mailer, it starts with three letters and follows by numbers, I would be happy to place you on our DNC list. 

  • Initial Complaint

    Date:01/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a marketing / solicitation document that looks like a BILL. This was addressed to my home (residence) and was addressed to *** ******* ***** with my address.

    I do not subscribe to an internet domain. I have no affiliation with this so called business. Also, the address was not to my name but to "*** ******* *****", that is not my name. The document is dated 12/28/22 with a website of *************** and a number of # ******* They are demanding $289 for a service I did not order.

    I want to receive confirmation from this business that my address will be removed from ALL further contact or marketing solicitations. I also want an apology for this deceptive marketing practice. Will be contacting our Attorney General.

    Business Response

    Date: 01/10/2023

    Hello, the mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing. With that being said I would be more than happy to place you on our DO NOT CONTACT list, I do require the code from the mailer, the one you sent is not pulling up so I was wondering if you would double check that it does not have a typo so I can do as you requested and place you on our DNC list. 

    Customer Answer

    Date: 02/14/2023

    Complaint: ********



    I am rejecting this response because:



    The business NEVER responded to my original complaint.  I am asking that my name be removed from their database and no further contact via ** **** marketing solicitations.  I will be reaching out to my Attorney General.



    Regards,



    ***** ******
      
    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  • Initial Complaint

    Date:01/04/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is extremely deceptive in appearance, designed to fool the customer into thinking that they are renewing a website domain. One page is a payment coupon while the other page does state that it is for marketing only. Judging by the complaints filed with the BBB by others who fell for ploy, I am not the only one who thinks this is deceptive. I can only imagine all of the others who were deceived and didn’t notify the BBB. Interesting that when you google the name of the company, the top hits are from complaints filed with the BBB.

    Business Response

    Date: 01/05/2023

    Hello, the mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing. if a payment was made in error, please let me know and as I do for anyone who does, I would be happy to process a refund. 

  • Initial Complaint

    Date:12/23/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a billing invoice from Domain Networks for $298.00. I own a website called ****************** and I recently had it updated by my web designer for a fee of $300.00. Coincidently, that was the same price for my legitimate service. I wrote a check out to Domain Networks (which was cashed on 12/22/2022 by Domain Networks at ** ***** thinking that it was the billing department from my web designer, but unfortunately it was a scam. While speaking to my web designer I mentioned that I sent Domain Networks a check and he told me that he did issue the bill through them. Then I called and left a message with Domain Networks at ************ but I did not get a reply. After looking up this company online, it is obvious that I wasn't the only person that was taken advantage of by this fraudulent company. Please assist me in retrieving my $298.00. Thank you very much. I could be reached at *************

    Business Response

    Date: 01/02/2023

    I apologize for the inconvenience; I have been out sick for a couple of weeks. I did go ahead and process your refund and will be mailing a check to *** ********* *** ****** ****** ** **********, is this correct? I apologize for any confusion. 

    Customer Answer

    Date: 01/04/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Regards,



    **** ******

  • Initial Complaint

    Date:11/30/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a SCAM letter from this company attempting to look like my domain provider. Additionally, I am paid up for my domain thru 2025 and this letter intimates it will expire in Dec of this year.

    COMPLETE scam and cannot possibly be compliant with solicitation regulations. BEWARE!!!!!!

    Business Response

    Date: 12/05/2022

    Hello, the mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing.

  • Initial Complaint

    Date:11/29/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As seems to be the most common reason that others have also written to complain about this company, our church was also misled with a written, mailed solicitation looking deceptively like a bill that's due.
    I'm encouraged to read some responses from the company that they intend to conduct business ethically and will refund the complainant. I'm anticipating a fair resolution for our all-volunteer, non-profit organization, too.
    I've attached the written letter that we've sent to both physical company addresses and their website contact page.

    Business Response

    Date: 11/30/2022

    Anytime anyone asks for a refund or pays in error we immediately provide a full refund. The pin code you sent is not working, would you please double check the pin code and email me at *********************** and I will be more than happy to get you taken care of. Sorry for the confusion. 

    Customer Answer

    Date: 12/14/2022

    Thank you to the Better Business Bureau for forwarding this response from the business, Domain Networks. To my knowledge, we did not receive a response directly from them. 

    I’m confused by the reference to a “pin code.” Rather, our original letter included the “reference number” that was taken from their mailed solicitation notice [Reference Number: EWC111186]. In reviewing this, however, I see that we inadvertently left out a single digit (written as EWC11186, rather than EWC111186); we should have also included that this was paid by check number **** from the ****** *** ********* ****, for $289.00, written/sent on 10/15/2022.

    Thank you for your attention in resolving this matter and issuing a full refund.

    ******* *******
    CSL Administrative Assistant

  • Initial Complaint

    Date:11/22/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Misleading solicitation, borderline attempt to defraud. Their so called “Marketing Solicitation” at first glance clearly looks to be a bill. I have read the responses written by Domain Network, all of which have gaslighting undertones This company is clearly distorting the truth, and hoping to make a profit by deception. Yes, there are caps showing “this is not a bill” however, the font size is way small, it is smashed into another sentence.
    At first glance this appears like a company seeking compensation for hosting a web-site. It even arrives looking like a bill. No legitimate company presents themselves like this.

    Business Response

    Date: 11/29/2022

    Hello, the mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing.

  • Initial Complaint

    Date:11/16/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sent something that looks like a bill from **************.*** claiming I owed them $289 for the "domain listing" for my website. I got through ********, not them, and I'm still paid up through May 2023. They are also pretending to be My Domain with a listed website of ***.********.com and ***.********.com and claim Domain.com as registrar, saying I need to pay a certain amount if I "wish to maintain your Domain listing and keep it active." I don't even know how they go my information and it's extremely unsettling.

    Business Response

    Date: 11/21/2022

    Hello, the mailing states, in relevant part: "This website listing offer is provided to leading websites throughout the United States to enhance their website exposure and expose them to new customers through our directory. We are not a domain registrar and we do not Register or Renew Domain Names. The listing period is for 12 consecutive months and must be renewed annually if you wish to maintain your Domain listing and keep it active in our online website directory. THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER."I hope that this reply will dispel any doubt about the Company’s mailing, if someone will please send the ID off the mailer or the website I would be happy to place them on a do not contact list! 

Domain Networks is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.