We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ammunition & Weapons

Polymer80 Enterprise Properties, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ammunition & Weapons.

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 28th, 2023 I made a $216.48 order (order number: ***********) from polymer80.us.com and almost 2 years later i still haven’t gotten my order. I sent several emails about my order and was told that it would come June of that year. After several more months of waiting I sent emails demanding a refund which were completely ignored. This is completely unacceptable. I want my money back immediately.

  • Initial Complaint

    Date:08/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order then was put on hold. Was told to wait for delivery then they closed there operations without warning.

  • Initial Complaint

    Date:07/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 14, 2024, I purchased a MACHINED - EXTENDED LIFE - STRIKER - FIRING PIN - PF940 from [Polimer80.com]. The cost of this item was $49.99 plus $15.00 for shipping, amounting to a total of $69.54. This purchase was paid in full immediately using my debit card. A few days after making the purchase, I noticed that the status of my order on the company's website never changed from "processing" to "shipped." I have made multiple attempts to contact the company—more than five times—via email and phone to inquire about the status of my order. However, as of today, July 17, 2024, I have not received any response from them. I am seeking your assistance in resolving this matter. I would either like to receive the product I paid for promptly or obtain a full refund of $69.54. The lack of communication from the company is unacceptable, and I believe that they should be held accountable for their customer service practices. Thank you for your attention to this matter. I look forward to your assistance in resolving this issue.

  • Initial Complaint

    Date:05/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Extremely frustrated with and disappointed in this company! I purchased one of their firearms, need help with the warranty on it, and after reaching out several times over the last couple of months, I can't even get them to reply to me! They initially replied to my email but have since stopped communicating altogether, and it seems that no matter how many emails I send them, they refuse to reply or help! All I want to know is if the issue I'm having is covered by the warranty and get a replacement if so! EXTREMELY FRUSTRATED AT THIS POINT!

  • Initial Complaint

    Date:05/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have pre ordered from them last March. And gave a couple months for manufacturing and shipping to happen. 6 Months later I tried to reach out multiple times and hit dead ends. 9 months later received a email stating expect shipping in January. I waited until February and got nothing. After a dozen attempts to contact them and get info I am still left in the dark with nothing. I got a general response stating they have new large orders that have to be made and be patient. My sales order has also been deleted from my account I have with them.

  • Initial Complaint

    Date:04/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It has been almost a tear now, and I still have no item, and no refund this is ridiculous! I hoped it would not go as far as contacting the BBB, but here we are. I can not begin describe how upset I am. I have saved every lie and conversion tactic Polymer80 has tried to use in emails to put off from having to give me my money back. Anyone who needs to see these please feel free to ask, I will be more than happy to share them. Also If anyone is having this same, or similar issues with Polymer80 please feel free to contact me. Here is my Order information: ****** **** Online Purchase ******* ************************* **** ****** **** Tullahoma, TN 37388 Date: 4/11/2023 Online Purchase *******  Phone: ###-###-####

  • Initial Complaint

    Date:03/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over a year ago I ordered a presale product from polymer 80. Through countless attempts of receiving my order and trying to contact customer support I’ve gotten nothing. They have made there support system email only making it impossible to speak to any one at the company. I’m aware of numerous other individuals who have also not received their orders.

  • Initial Complaint

    Date:03/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about April 20th, 2023 I paid for three items totaling 269.97usd. I received only one of the three items. Called and emailed customer service many times over an entire year without any response.

  • Initial Complaint

    Date:03/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a part from them in March of 2023. Never received order. I contacted them in July and they told me my order would ship in August. August has passed and they still have no shipped and refuse to refund my money or make contact with me again

  • Initial Complaint

    Date:03/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a request to ********************* on August 8, 2023 to cancel orders # *********** (P80-PF940Cv1-GRY for $99) and *********** ( P80-PF940Cv1-GRY and P80-PF940Cv1-BLK for $198.98) because I never received the frames. The original orders were made in March and April 2023. I requested again on August 29, 2023 and was told "Due to credit card processor issues and our accounting workload, it is taking longer than normal to process refunds. Yours should be some time this week." On Sept 14, 2023, after not receiving my refund, I sent another request and was told "Our credit card processor ended up dropping us because they no longer service gun companies. And our backup processor did too. It all hit us as a surprise. It took us a good while to find a credit card processor that still wants gun companies as customers. We're back up and running with one now, but we're now backlogged with refunds over the time it took to get a new processor up and running. And since we have no sales with the new card processor we are having to process them a little at a time. Yours is still in the queue and will get processed. Don't worry, your refund is coming." On Nov. 8, 2023, I asked again why I hadn't received my refunds and was told "We're getting through the refunds as quickly as we can, which is currently at a snails pace. The reason stems from July when our credit card processor dropped us because they decided to no longer service gun companies. Then we found out our backup had as well. It took us a long time to find one that would and by that time we had a pretty big backlog of refunds. The new credit card processor doesn't have any of the previous sales with them so we couldn't just refund everything. We're having to pace refunds with new sales so as to not freak them out and lose them as well. Really sorry this is taking so long. All refunds will be processed including yours." I've had one excuse after another on why I haven't received my refunds.

Polymer80 Enterprise Properties, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.