Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Anytime Mailbox does not let on when you sign up just how complicated the process is. I had to provide multiple documents, which I did, and pay $25 to have the application notarized. Despite this, it appears my documents were rejected and my application was never complete. Because of this I received NO MAIL to my account over several months of being charged. I only use it for a couple different companies to send mail to so did not think much of that at first. But this month I went to check the mailbox and saw that it said documents rejected and application not complete. THEY STILL CHARGED ME $10/mo EVEN THOUGH I COULD NOT RECEIVE MAIL OR CHECK MY MAILBOX! I am requesting a refund for ALL FEES charged monthly as well as the wasted notarization fee. This place is close to a straight up scam.

  

  Business Response

  Date: 05/29/2025

  We appreciate the opportunity to address the concerns raised and sincerely apologize for the renters experience. At Anytime Mailbox, we strive to make the onboarding process as clear and seamless as possible, and we regret that this was not the case here.

  
  The customer signed up for a virtual ********************** on December 12, 2024, and reached out to our support team the same day for assistance. A step-by-step walkthrough was provided, and the renter proceeded with the notary process and application submission. Unfortunately, the application was rejected on December 13, 2024, due to a mismatch between the identification provided and the information selected on the **** Form 1583. Specifically, the form indicated a home or vehicle insurance policy (Box 9g), but a vehicle registration document was submitted, which does not meet **** requirements.

  
  A rejection notice was promptly sent via email, and the account dashboard also displayed a message indicating that additional documentation was needed. The renter logged into their account twice after the rejection but did not complete the required steps to correct the application or respond to the follow-up notices. As a result, the account remained inactive and in an unverified state, preventing mail receipt.
  Despite the incomplete application, monthly subscription charges continued, in line with our terms of service. We acknowledge, however, that stronger follow-up from our team could have helped ensure the customer was properly guided to complete the process. Additionally, there was an error in the notary session wherein the notary did not confirm that the submitted ID matched the declared ID type, which contributed to the application being rejected.

  
  We have reached out to the renter and are actively working toward a resolution. The account has been queued for cancellation, and no further charges will apply. Should the renter choose to proceed with cancellation, we are open to discussing a refund of the fees paid, including the notary charge. We are also happy to offer a complimentary notary session should the renter wish to return and complete their application.

  
  We are currently waiting to hear back from the renter regarding next steps.

  
  

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  The business refunded me for the months of having an inactive mailbox.  I am still disappointed in the very expensive notary service that I used which failed me and cost me a lot of $$$ for nothing.  Anytime Mailbox should not begin monthly charges until application is complete/accepted and mailbox is open. 

  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do not use Anytime mailbox, because they are thieves - I consider them thieves because of the unnecessary charges they put on my credit card. They charged me $246 the second month after I signed up with them; they claimed that there was a mail that was not picked up within 5 days. I downloaded their app, which I was unable to use and I asked them to teach me how to work the App, but they never did. Even after I sent several email messages to them to cancel and close my account, they refused and the following month, they again charged me another $130, for what reason, nobody has Clarified. Caution do not use Anytime Mailbox

  

  Business Response

  Date: 05/22/2025

  We sincerely apologize for the frustration experienced by the customer and thank them for bringing this matter to our attention. At Anytime Mailbox, we are committed to providing responsive support and clear communication to all renters using our platform.

  
  The customer signed up for an annual plan on February 4, 2025, and paid $109.99 for the service. Following account approval on February 20, 2025, the customer began receiving mail at the selected location. On April 1, 2025, an invoice of $241.29 was generated, largely due to storage fees incurred on 11 mail items that had not been picked up or disposed of within the designated 5-day grace ******* as outlined in the mailbox plans terms.

  
  The customer reported difficulties accessing the mobile app and requested assistance with login issues. While our team provided password reset instructions on April 25, 2025, we regret that we did not fully address the broader access challenges or offer more comprehensive support at that time. This contributed to the customers inability to manage their mail and avoid further charges.

  
  After reaching out to our support team again, the customer was issued a full refund of the initial storage fees. However, on May 1, 2025, a second invoice was generated, and a charge of $130.04 was applied on May 5, 2025. Unfortunately, this was due to mail that had been picked up but was not properly marked as such, leading to additional and unnecessary storage charges. We acknowledge that our support team should have proactively reviewed the account history and prevented this charge from occurring.

  
  We have since spoken directly with the customer and have issued a refund of $130.04 for the additional storage fees, as well as $79.55 for the unused portion of the annual subscription. The account has been cancelled at the customers request, and no further charges will occur. The renter appreciated that we reached out to address his concerns and understood his frustration.

  
  We appreciate the opportunity to resolve this matter and are reviewing our internal procedures to ensure clearer education around storage policies and more comprehensive support for renters facing access issues in the future.

  Customer Answer

  Date: 05/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They discussed with me and they have satisfactorily resolved my issue.  I am very satisfied they way the company came through to address my concern.  I hope and pray that they will deal with others the way they addressed my issue.  I give them a 5-STAR for this handling of my concern.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account registration was March ******* with my company name. I purchased a virtual mailbox to receive mail for my company to avoid having my home address public. I was initially charged $25 for a notary to receive the virtual mailbox through their company. In addition, I was charged $9.99 which was followed by two charges of $9.99 and $5.16. Unbeknownst to me, I paid for a service that was linked to a virtual mailbox/address that was INVALID . My mail was returned to sender due to the invalidity of the address which was advertised on their website, validated through their affiliated notary, and charged to me monthly. This is gross negligence at its finest! All addresses should be vetted prior to listing as available for public consumption. Furthermore, it has caused a tremendous grievance in various manners ie I now have to pay an additional fee to amend my business info on ****** due to the incompetence of Anytime Mailbox. Lastly, I now have to file a 8822B in reference to my Ein. This overall process is causing me to lose revenue for my business due to neglect by this company.I called Anytime Mailbox and they attempted to give me the run around. I advised the representative of the matter and asked why would they charge me today knowing that they recently removed that address from their listing and not even notify me, the client. She had no justification. (I screen recorded it no longer being an option on their website) The representative said I would receive an email at some point; however, I demanded a supervisor. Its ludicrous to continuously charge someone for a service but fail to provide subscribed services . Im prepared to go to court for loss of business and monies spent to repair the issues they have caused.A supervisor did call me and advised she could refund the notary cost but possibly half of 3 other charges. I want all of the money charged refunded! Perhaps this company needs a class action lawsuit for frivolous business they are conducting.

  

  Business Response

  Date: 05/19/2025

  The customer signed up for a virtual ********************** on March 16, 2025. Shortly thereafter, she reported that her mail was being returned to sender and expressed concern that the address she was assigned was invalid. Upon investigation, we discovered that the mail center location the customer selected had been temporarily removed from our website while the operator assessed whether to continue offering services through the Anytime Mailbox platform. While this internal review temporarily impacted the locations online visibility, it should not have affected the ability to receive mail if addressed correctly, including use of the required mailbox number (MB#).

  
  To address the customer's concern, our team acted swiftly. A full refund totaling $50.14 was issued back to the card on file. The customer was also offered assistance in transferring to a new location. Though our initial phone outreach was unsuccessful, we provided clarification via email, explaining the reason for the locations temporary removal and confirming that this would not have impacted mail delivery with proper use of the address.

  
  We are pleased to share that the customer has since decided to continue using Anytime Mailbox and has successfully registered with a new location
  We regret any disruption this caused to her business operations and remain committed to providing a more seamless experience moving forward.

  *attached - Proof of refund

  Customer Answer

  Date: 05/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your assistance in finding a feasible resolution.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint against Anytime Mailbox for enabling serious misconduct by their authorized operator, ***** ***** (Mail Box Plus *********, **), and for the complete failure of their teamespecially ******* Suarezto take any meaningful action.On March 25, 2025, a package forwarded through Anytime Mailbox arrived visibly tampered with and completely empty. I followed all proper procedures and immediately reported the theft, requesting a review of surveillance footage and accountability. ***** ignored the issue, made excuses about camera problems, and falsely blamed me. Eventually, he retaliated by canceling my mailbox account.I escalated to ******* ****** at Anytime Mailbox, expecting a neutral investigation. Instead, she took a soft, protective stance toward *****, even after I read their full conversation (which ***** himself shared). She refused every request I madeno video review, no escalation, no accountability. She repeatedly shifted the subject, avoided direct answers, and eventually stopped responding altogether. Her actions strongly suggest a cover-up or, at minimum, a refusal to hold their operators accountable.Even after I filed a BBB complaint against *****, he continued to deflect and blame me, making absurd claims like I shouldve had the package shipped to ******* instead. To this day, ***** refuses to recover or share surveillance footage or open an investigation, and Anytime Mailbox has done absolutely nothing.Resolution Requested:1- Formal investigation of ***** ***** and Mail Box Plus 2- Provide the full video footage or a written admission that its gone.3- Guarantee forwarding of all my mail for 6 months 4-Disciplinary action against ******* ****** for her role in enabling misconduct 5-Escalate this to top management or legal immediately.This is a clear case of mail mishandling, retaliation, and corporate neglect. Anytime Mailbox cannot keep hiding behind their operators. The BBBs intervention is urgently needed.

  

  Business Response

  Date: 05/09/2025

  Anytime Mailbox is a technology platform that enables individuals to remotely manage postal mail through a network of independently operated mail centers. While our operators are responsible for the physical handling of mail, we remain committed to ensuring that all interactions on our platform are handled with transparency, fairness, and professionalism.

  
  1. Allegation of Theft and Request for Investigation
  Upon receiving Mr. ******** report regarding a tampered and empty package forwarded through one of our authorized operators, Mail Box Plus (********** **), we began coordinating directly with the operator to understand the facts of the situation. We take any allegation of mail mishandling seriously and are conducting an internal review to assess whether any improvements are needed in our operational oversight or communication protocols.
  While we do not publicly disclose the outcomes of internal investigations, we affirm that Anytime Mailbox is committed to due diligence and to continuously refining our processes to support renters and ensure compliance across our platform.

  
  2. Surveillance Footage
  The operator has confirmed that video footage related to the incident is no longer available. Specifically, the operator stated:
  The status at this point is that we have no video, as the hard drive in the surveillance module was full and had ceased recording at some point which cannot be determined.
  We acknowledge the renters request for this footage and regret that it could not be retrieved due to technical limitations.

  
  3. Mail Forwarding for Six Months
  In accordance with **** *************************************** regulations and our platforms Terms of Service, renters are entitled to mail forwarding for six months following the closure of their mailbox. Mr. ******** operator has agreed to honor this obligation. Mail forwarding will be performed using pre-paid shipping labels provided by Mr. ******** which avoids billing disputes and ensures uninterrupted delivery.

  
  4. Review of Internal Conduct
  We are aware of concerns raised about our teams handling of communication throughout this situation. While we will not comment publicly on internal personnel matters, we are actively reviewing the correspondence and actions taken to determine whether any improvements or corrective steps are necessary.

  
  5. Escalation and Legal Guidance
  This matter has already been escalated internally for additional review. However, as Anytime Mailbox is not a law enforcement agency, we encourage Mr. ******* to continue working with the appropriate authorities, such as the **************************************** if he believes a crime has occurred. Allegations of theft are most appropriately addressed through the legal system, which has the tools and jurisdiction to investigate such claims.
  
  We understand Mr. ******** frustration and acknowledge the seriousness of his experience. While our platform facilitates services between renters and *********** **** centers, we remain committed to upholding a standard of accountability and service quality.
  We respectfully request that personal names be redacted from the public version of this complaint, as this matter involves individuals acting in good faith under challenging circumstances.

  Customer Answer

  Date: 05/09/2025

  Dear BBB,
  I do not accept Anytime Mailboxs response. Their handling of this theft case has been deeply unprofessional and evasive.
  They failed to preserve surveillance footage, refused to hold their operator accountable, and offered no refund or restitution. Their agent ******* ****** exchanged emails with the operator that showed obvious favoritism offering repeated soft, sympathetic responses while ignoring my valid concerns.
  Anytime Mailbox claims to take the issue seriously, yet has done absolutely nothing meaningful. I paid for a secure service. Instead, I was met with excuses, retaliation, and a refusal to investigate a stolen package under their platform.
  Because of their refusal to take responsibility or offer a proper resolution, I am now escalating this matter to the ************************************ (CFPB) for deceptive service practices and failure to protect paying customers.
  Sincerely,
  Aemiliano *******

  

  Business Response

  Date: 05/20/2025

  **** will fully cooperate on any formal investigation filed in the proper forum. As a gesture of goodwill, we have refunded subscription fees charged to this renter + the forwarding fee for the package in question; in total - refund of $120.43

  *attached - proof of refund*

  Customer Answer

  Date: 05/20/2025

  Refunding a few fees after weeks of pressure does not resolve the theft, evidence destruction, or retaliation.
  This case remains unresolved, and Ive already escalated it to the **** (Complaint ID ****************.
  Until theres full restitution and accountability, I will continue to pursue all legal and regulatory actions.

  

  Business Response

  Date: 05/22/2025

  Our position remains unchanged: the customer must file a formal complaint with the appropriate authorities. We are fully prepared to cooperate with any official investigation and will comply with any subpoena issued in connection with this matter.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a virtual mailbox and their employee states she mailed an important piece of mail to me and I never received it. This is after a month of requesting it be forwarded. When I stated I would pick it up the facility was closed all weekend, yet the employee claims she mailed this one piece of mail.They also let important documents just sit for a week without notifying me. This is a terrible company to use to try and make your life a little easier as a small business owner.

  

  Business Response

  Date: 04/21/2025

  Anytime Mailbox is a software only solution and they do not manage or process mail on behalf of any of their clients. Their business relies on building a network of mailbox store operators that subscribe to the Anytime Mailbox software service, and enable virtual mailbox for the operators' customers.

  This is still an ongoing issue as one of our managers is in communications with the complainant trying to resolve this issue with that is in-between the complainant and the Operator. One refund was issued but we do recognize it is not the amount requested. The account was canceled the end of March and a refund was issued on 3/29/25.

  Again, we acknowledge that this is still an ongoing issue and claim that nothing has been resolved. The complainant did also acknowledge they appreciate our management reaching out to help fix the issue but is pessimistic of the outcome due to the Operator in question. 

   

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered my account with them on SEPT 2024 with my company name. In January, I came to the ** BOX location. They said to me there was none ** BOX under my name or my company name. They charged me every month for the fee to maintain the ** BOX. they had no record of me in their system. They couldnt explain what happened to my account, and all mail sent to my ** Box was returned to the sender.When I reached out to customer service, they were completely unhelpful. Their excuse? My mailbox wasnt verified, so they couldnt receive any mail. If verification was required, why did they keep charging me without even sending a reminder? It makes no sense to take my money while failing to provide the service I paid for.I paid for a ** Box for my personal use, yet in reality, no such box even existed for me! This is beyond unacceptable. If my account wasnt verified, where did my money go? Their lack of accountability and poor communication make this company completely unreliable. I would NOT recommend Anytime Mailbox to anyone looking for a trustworthy mail service.

  

  Business Response

  Date: 04/14/2025

  After speaking with the customer and better understanding the inconvenience and confusion caused, we determined that a refund was appropriate. While our records show the customer was informed of the verification requirement, we acknowledge that there was a lack of sufficient follow-up on our part to ensure the process was completed.
  On 4/10/25, a full refund of $62.27 was issued to the customer.
  We are actively assisting the customer in identifying a new ********************** location closer to ************ and have encouraged them to reach out for help completing the required verification process.

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im no longer using the service and they wont refund the remainder of my money.

  

  Business Response

  Date: 04/01/2025

  3/22/2025  The renter submitted a contact request form to cancel their account.
  
  3/24/2025  Customer support acknowledged the request and asked for additional details, such as the reason for signing up and canceling. The cancellation request was then forwarded to the retention team the same day.
  
  The renter later called and spoke with a retention specialist. During the call, we learned the bank wasnt accepting the provided address. Our team attempted to retain the renter by offering a $20 credit and suggesting they use the address for personal purposes instead. Unfortunately, the renter declined. The renter was advised that operator approval would be requested. No assurance was given on the call.
  
  After reviewing the call, I confirmed that the specialist explained refunds are typically only issued if the request is made within 30 days of signing up and the mailbox hasnt been used. Since this didnt apply to his case, support informed him that operator approval would be required.
  
  While the renter didnt raise any objections during the call, I believe this disclaimer may have contributed to his decision to file the BBB complaint. 

  We did receive Operator approval, and the refund was processed. Email confirmation was sent to the customer. 

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Anytime Mailbox due to unauthorized charges, misleading service descriptions, and poor customer support.Unauthorized Charges:I initially signed up for a one-time service with $5 in November 2024 and never agreed to a recurring subscription. However, I was charged $5 on Nov 17 2024, Jan 05 2025, $25 on Jan 21 2025, and $30.96 on Feb 05, 2025 without my consent. Anytime Mailbox failed to provide a valid contract showing my agreement to these charges. Service Not As Described:When I attempted to use the service, I found that the mailbox location was inaccessible to the public. I visited ************************************************************, but the suite was closed and did not appear to be an active Anytime Mailbox location. This directly impacted my business operations. So far, I wasn't able to receive any mail as the service they described.Unclear *********** Support:The website did not clearly disclose notary fees, and I had to pay an additional $25 on January 21, 2025, to complete the process and use my original $5 service, which were not clearly explained when I made the $5 payment.Anytime Mailbox failed to respond adequately to my support requests, leading to my account being unfairly suspended.Resolution Requested:I request a full refund for all the charges due to unauthorized charges, misleading service descriptions, and poor customer support.Thank you for your assistance in resolving this matter.

  

  Business Response

  Date: 03/04/2025

  Clarifying Virtual Mailbox Services We recognize that the customer may have misunderstood the difference between a virtual mailbox and a physical PO Box. Moving forward, we are enhancing our educational materials to better inform customers about how our services work before they sign up.

  Improved Fee Transparency We identified issues with the operators pricing structure and have removed the location from our website while conducting a full audit of their fees.

  Resolving the Dispute Fairly Due to the bank dispute, we are unable to process a refund at this time. However, we have informed the customer that once the dispute is withdrawn, we are happy to issue a refund for the disputed amount. The dispute decision was ruled in the renters favor, and the full $55.96 has been refunded. The renter hasnt responded to my previous email, but weve informed her of the outcome

  We acknowledge the customers frustration and regret any confusion caused. While the subscription charges were legitimate, we recognize that better communication could have prevented the misunderstanding. The customer has been provided with a clear path to resolution, and we are working to improve transparency around fees and service expectations for all customers moving forward.

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2024 I signed up a box at ********************************************************************************. Even though I provided **** 1583 and the documentation required, Eagle Ship and Print would never receive mail for me. 6/24/24 I received an unauthorized recipient notice. When I saw the service was going to be unreliable and fickle I requested to cancel. I see Anytime Mailbox has been charging my card ending in 2462 every month since then in the amount of $10.70. This mailbox has never been used. When I login to the anytimemailbox account, I don't see any settings or option to cancel. Since the mailbox was never used and the provider rejected my mail, I am requesting a full refund and that they stop charging my card.

  

  Business Response

  Date: 03/04/2025

  The customer claims they were improperly charged and that their account should have been canceled. However, our internal review indicates that there were no prior cancellation requests, no record of **** Form completion, and no contact from the customer regarding their account before the dispute was initiated.Attached will be documents showing this. 

  Account Sign-Up:

  Date: 6/17
  Renter signed up using the email address ************************** No further actions related to the **** Form or account updates were recorded at this point.
  
  **** Form Completion Check:
  After checking through platforms like Gobu, Proof, and Onenotary using the provided email address, no attempts were found where the renter tried to complete the **** Form.
  
  Cancellation Request Review:
  There is no prior request from the renter regarding the cancellation of their account.
  
  Login Activity:
  Date: 2/17
  The renter logged into their account on this date, but no additional actions related to account changes or forms were noted during the login.
  
  Ticket Review:
  Upon checking for any relevant tickets related to this account, no pertinent tickets were found that relate to **** Form completion, cancellation requests, or issues regarding account activity.

  We are unable to issue any refunds currently since this customer did initiate a dispute. 
  

  **Attached - Email sent to ******* in regards to the disputed payment. In this email, it is also spelled out that we never received any form of communication from him in regards to canceling the subscription service.

  **Attached - Screenshot of ********* ticket queue showing zero contact from ******* via email, chat, or phone call to request cancellation of subscription services

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A mail was sent to my inbox and I wanted it to be forwarded to me. First, I requested quote and the price given was US$ *****. Later, I saw that they needed me to to take a new action on the dashboard of the website. I naturally clicked "Ship immediately" after I received the quote. Afterwards I found out I was first charged $ ***** and then $120. The $ ***** was later canceled by them and was replaced by $120 (date on receipt: Feb 5, 2025, 4:09:27 PM). I contacted customer service and the mail center. The mail center asked for my mailbox number and never replied. **************** of ********************** told me that due to a glitch with **** the operator had to cancel the original quote and request. And since the new action I took was "Ship immediately" rather than "Request quote", they were unable to provide a new quote and proceeded with shipping it right away. And they simply charged me $120, almost triple the original price. The operator never gave me any form of communication about the glitch and they chose to let me pay for their failure of doing their job well. I made a complaint to Anytime Mailbox customer service and all I received from them was "apologize" "understand" or "appreciate". They had absolutely no intention of resolving this issue. I suspect there was no glitch with *** at all and it was just a tactic used to overcharge customers.

  

  Business Response

  Date: 02/24/2025

  Steps Taken to Address the Issue
  Price Adjustment Credit: Although the operator did not issue a refund, we credited the customer the difference between the quoted amount and the final charge ($77.79).
  Customer Education: We provided information on mail forwarding procedures to help prevent similar issues in the future.
  Operator Discussions: We discussed the situation with the operator to clarify the difference between a refund and a credit. The operator ultimately agreed to keep the customers account open despite the billing adjustment.
  Key Issues Identified
  Technical Glitch: A glitch with *** resulted in an incorrect quote, leading to confusion about the final cost.
  Communication Gaps: The lack of proactive communication from the operator regarding the glitch contributed to the customers frustration.
  Operator Policy: The operators unwillingness to provide a refund despite the unusual circumstances created additional challenges.
  Preventive Measures
  Improved Communication: We are working with operators to ensure that customers are promptly informed about technical issues or unexpected changes to their orders.
  Technical Review: We are coordinating with our technical team to identify and resolve any recurring issues with *** integration to prevent future glitches.
  Operator Training: We are providing additional training to operators on best practices for handling pricing discrepancies and customer concerns.

  Customer Answer

  Date: 02/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****