Complaints
Customer Complaints Summary
- 95 total complaints in the last 3 years.
- 35 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The respondent provides a *********************** that charges me monthly. The respondent contracted a third party who was ************ and Executive Suites. My complaint is that between the third-party operator and Anytime Mailboxes, they misplaced eight pieces of mail.
Business Response
Date: 09/02/2022
Anytime Mailbox is a software only subscription solution company that builds a network of mailbox store operators that subscribe to the Anytime Mailbox software service, enabling virtual mailboxes for the Store Operator Customers.
The issue is the lack of response from this Operator the lost mail pieces. While we are still working with the Operator to ensure the customer receives what they need, we have also issued a full refund, per requestedCustomer Answer
Date: 09/07/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response. They held my mail for two months. They refunded one month only and then charged my account $29.06 to dispatch my mail. They need to cover all of the charges for my mail which was lost for two months and send a written apology. Why should I pay $29.06 for late service? Where is my apology?Customer Answer
Date: 09/07/2022
***Document Attached***
They charged me $29.06 for late mail!
See Attachment/File: Screenshot 2022-09-07 9.16.49 AM.pngBusiness Response
Date: 09/16/2022
The charge in question - $29.06, belongs to another account that this customer has. It is not affiliated with this complaint (according to the email account the customer gave in his original complaint
The $29.06 charge was for services rendered in August, scan fees, recycle fees (invoice will be attached).
As to the complaint in question - the customer was given a full refund as requested (proof of refund will be attached)Business Response
Date: 09/16/2022
***Document Attached***
Customers statement showing charges and refunds
Invoice on other account showing the charge in question - with line item explanations
See Attachment/File: Proof of RefundCustomer Answer
Date: 09/20/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
My eight mailbox items have not been given to me. This is the second time that they have had an irresponsible mail handler. I want my eight mailbox items,even if they are three months late.Business Response
Date: 10/04/2022
Unfortunately, there is nothing else we can add to this complaint. We issued the refunds as per the customers request (this was attached to the last rebuttal) He even agreed that the additional cost in question was in fact linked to a different account, and not the complaint in question.
Last Timeline:
Dalarse ***** confirmed no mails found for ******************************* MB#***
Also checked with the post office and found nothing for him
Operator will no longer correspond with any customers at ATMB.
Will not speak to this renter anymore as he expressed profanity, racial slurs and called the police on her
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