Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Anytime Mailbox and the mailbox operator managing address *****************************************************On April 10, 2025, I paid for a one-year mailbox rental through the Anytime Mailbox platform. Although multiple mail items were confirmed delivered, the mailbox operator deliberately withheld all uploads until I filed a complaint to Anytime Mailbox. Only after my complaint were two of the previously delivered items selectively uploadedthis was not a delay, but selective, reactionary action after formal escalation.Key Issues:Selective and Reactive Mail Uploads: The mailbox operator only uploaded part of my previously delivered mail after I filed a complaint. This selective behavior undermines the core trust of a mail receiving service.Refusal to Communicate: Since my complaint, more than 20 business days have passed without a single responseno emails, no calls, no app notifications. The operator has shown complete disregard for consumer communication, acting with arrogance and disrespect.Refusal to ********************** I have not only been denied prompt mail notifications but also the execution of paid services. For instance, my forwarding request placed via the platform on June 1 has received no reply. This is not an isolated event but part of a broader refusal to fulfill the contract.Anytime Mailboxs Failure of Oversight: Despite clear evidence of the operators misconduct, Anytime Mailbox has failed to take corrective action. Their communication has been perfunctory, evasive, and indifferent to the consumer experience. Rather than protecting customers, they shield the operator, delay accountability, and rely on procedural stonewalling to pressure consumers into giving up their claims.Requested Action:A full refund of all fees paid An official investigation into the mailbox operators practices A review of Anytime Mailboxs failure to enforce its own platform standards Sincerely,HAOHAN JIANG

  

  Business Response

  Date: 06/23/2025

  The customer signed up for a one-year ********************** rental on April 10, 2025, at the operator location *********************************************************************************************** Following account activation, the customer reported missing mail uploads and a lack of communication from the mailbox provider. These concerns were escalated to our support team on May 28, 2025.

  
  After an internal review, our team contacted the operator to investigate the reported mail issues. While the operator initially confirmed that no mail items had been logged, they approved only a partial refund of $54.99. The customer declined this offer, citing dissatisfaction with the operators lack of responsiveness and the failure to fulfill essential service functions such as mail uploads and a pending forwarding request.

  
  Due to the escalated nature of the complaint, our supervisor team intervened and worked to negotiate a resolution. In addition to the operators contribution, Anytime Mailbox covered the remaining cost of the annual subscription, and a full refund of $109.99 was issued to the customer. The customer was also offered a complimentary notary service and assistance with transferring to another mailbox provider. The account has since been cancelled per the customers request.

  
  We acknowledge that the experience fell short of our service standards. While the operator did eventually approve the refund, we recognize that communication delays and lack of timely mail uploads negatively impacted the customers trust. Although we were unable to confirm delivery of specific mail items due to the absence of supporting documentation, our team continues to review operator performance data to determine whether broader mail handling concerns may exist at this location.

  
  Anytime Mailbox remains committed to ensuring accountability across our network of independent operators and improving the renter experience. We appreciate the customers patience and feedback and consider this issue resolved following the full refund issued on June 12, 2025.

  Customer Answer

  Date: 06/23/2025

  Dear BBB Representative,
  
  
  Thank you for the opportunity to respond regarding the above-referenced complaint. I must formally state that I am deeply dissatisfied with the response provided by Anytime Mailbox, for the following reasons:
  
  
  
  
  1. 
  Intentional Misrepresentation to BBB Inconsistent and Dishonest Behavior
  
  
  
  Anytime Mailboxs official response to BBB claims that a full refund of $109.99 was issued on June 12, 2025, and implies that this resolved the issue. However, this is factually false and misleading.
  
  
  As clearly evidenced in our direct correspondence (attached screenshots), Anytime Mailbox was still disputing the refund on June 13 and June 14, even pressuring me to accept a partial refund of $85.28. It was not until June 17, after I presented conclusive proof of my withheld private package, that they finally agreed in writing to process the full refund.
  
  
  Even more concerning, as of today, June 24either 9 business days from June 17 or 12 calendar days from their claimed June 12 refundI still have not received the refund. This discrepancy between their words and actions is not a minor internal error but a clear demonstration of dishonesty and bad faith. They knowingly provided false information to a regulatory body while continuing to delay and obstruct resolution in private.
  
  
  This is not only unacceptable conduct from a consumer service company but may also constitute deceptive business practice and fraudulent misrepresentation.
  
  
  
  
  2. 
  Irresponsibility and Lack of Oversight
  
  
  
  The emails further reveal that Anytime Mailbox is unable or unwilling to exercise control over its mailbox operators, even in the face of serious service breaches. Despite my complaint documenting:
  
  No communication for over 20 business days,
  Unfulfilled paid forwarding requests, and
  Repeated failure to upload or forward mail,
  
  
  
  Anytime Mailbox continued to shield the operator and resist issuing a full refund. They even required me to prove their operators misconduct, rather than investigating proactively. This reflects a total lack of accountability and quality control, which is especially troubling given they are the platform provider.
  
  
  Their reluctance to take immediate corrective action suggests not only indifference, but a systemic deficiency in their oversight mechanismsputting countless other consumers at risk of similar mistreatment.
  
  
  
  
  3. 
  Failure to Address Package Loss or Make Amends
  
  
  
  At no point has Anytime Mailbox acknowledged the lost or unprocessed packages, or the impact this has had on me. As the attached records show, some of my critical items were never uploaded, forwarded, or responded to, and the company has never offered compensation or a remedial plan.
  
  
  Despite clear documentation of service failure, they refused to refund the full amount until pressured, and even then failed to address the tangible losses caused by their inaction. This shows a complete disregard for consumer harm and confirms that the company views resolution as a formality rather than a sincere obligation.
  
  
  
  
  4. 
  My Reasonable Demands
  
  
  
  In light of the above, I respectfully request that the BBB hold Anytime Mailbox accountable and ensure they meet the following obligations:
  
  Immediate processing and confirmation of the full refund of $109.99, with proof of bank transfer.
  Compensation for the value of the lost or undelivered packages, which were never uploaded or forwarded as required.
  Formation of an internal task force and a public rectification plan, to address platform-wide accountability gaps, ensure operator compliance, and prevent future consumer harm.
  
  
  
  
  Thank you for your attention to this matter. I appreciate BBBs continued efforts to uphold fair business standards and protect consumers. I am fully prepared to provide any additional documentation required to support the above statements.
  
  
  Sincerely,
  Haohan Jiang

  Customer Answer

  Date: 06/23/2025

  Dear BBB Representative,
  
  
  Thank you for the opportunity to respond regarding the above-referenced complaint. I must formally state that I am deeply dissatisfied with the response provided by Anytime Mailbox, for the following reasons:
  
  
  
  
  1. 
  Intentional Misrepresentation to BBB Inconsistent and Dishonest Behavior
  
  
  
  Anytime Mailboxs official response to BBB claims that a full refund of $109.99 was issued on June 12, 2025, and implies that this resolved the issue. However, this is factually false and misleading.
  
  
  As clearly evidenced in our direct correspondence (attached screenshots), Anytime Mailbox was still disputing the refund on June 13 and June 14, even pressuring me to accept a partial refund of $85.28. It was not until June 17, after I presented conclusive proof of my withheld private package, that they finally agreed in writing to process the full refund.
  
  
  Even more concerning, as of today, June 24either 9 business days from June 17 or 12 calendar days from their claimed June 12 refundI still have not received the refund. This discrepancy between their words and actions is not a minor internal error but a clear demonstration of dishonesty and bad faith. They knowingly provided false information to a regulatory body while continuing to delay and obstruct resolution in private.
  
  
  This is not only unacceptable conduct from a consumer service company but may also constitute deceptive business practice and fraudulent misrepresentation.
  
  
  
  
  2. 
  Irresponsibility and Lack of Oversight
  
  
  
  The emails further reveal that Anytime Mailbox is unable or unwilling to exercise control over its mailbox operators, even in the face of serious service breaches. Despite my complaint documenting:
  
  No communication for over 20 business days,
  Unfulfilled paid forwarding requests, and
  Repeated failure to upload or forward mail,
  
  
  
  Anytime Mailbox continued to shield the operator and resist issuing a full refund. They even required me to prove their operators misconduct, rather than investigating proactively. This reflects a total lack of accountability and quality control, which is especially troubling given they are the platform provider.
  
  
  Their reluctance to take immediate corrective action suggests not only indifference, but a systemic deficiency in their oversight mechanismsputting countless other consumers at risk of similar mistreatment.
  
  
  
  
  3. 
  Failure to Address Package Loss or Make Amends
  
  
  
  At no point has Anytime Mailbox acknowledged the lost or unprocessed packages, or the impact this has had on me. As the attached records show, some of my critical items were never uploaded, forwarded, or responded to, and the company has never offered compensation or a remedial plan.
  
  
  Despite clear documentation of service failure, they refused to refund the full amount until pressured, and even then failed to address the tangible losses caused by their inaction. This shows a complete disregard for consumer harm and confirms that the company views resolution as a formality rather than a sincere obligation.
  
  
  
  
  4. 
  My Reasonable Demands
  
  
  
  In light of the above, I respectfully request that the BBB hold Anytime Mailbox accountable and ensure they meet the following obligations:
  
  Immediate processing and confirmation of the full refund of $109.99, with proof of bank transfer.
  Compensation for the value of the lost or undelivered packages, which were never uploaded or forwarded as required.
  Formation of an internal task force and a public rectification plan, to address platform-wide accountability gaps, ensure operator compliance, and prevent future consumer harm.
  
  
  
  
  Thank you for your attention to this matter. I appreciate BBBs continued efforts to uphold fair business standards and protect consumers. I am fully prepared to provide any additional documentation required to support the above statements.
  
  
  Sincerely,
  Haohan Jiang

  Customer Answer

  Date: 06/23/2025

  Dear BBB Representative,
  
  
  Thank you for the opportunity to respond regarding the above-referenced complaint. I must formally state that I am deeply dissatisfied with the response provided by Anytime Mailbox, for the following reasons:
  
  
  
  
  1. 
  Intentional Misrepresentation to BBB Inconsistent and Dishonest Behavior
  
  
  
  Anytime Mailboxs official response to BBB claims that a full refund of $109.99 was issued on June 12, 2025, and implies that this resolved the issue. However, this is factually false and misleading.
  
  
  As clearly evidenced in our direct correspondence (attached screenshots), Anytime Mailbox was still disputing the refund on June 13 and June 14, even pressuring me to accept a partial refund of $85.28. It was not until June 17, after I presented conclusive proof of my withheld private package, that they finally agreed in writing to process the full refund.
  
  
  Even more concerning, as of today, June 24either 9 business days from June 17 or 12 calendar days from their claimed June 12 refundI still have not received the refund. This discrepancy between their words and actions is not a minor internal error but a clear demonstration of dishonesty and bad faith. They knowingly provided false information to a regulatory body while continuing to delay and obstruct resolution in private.
  
  
  This is not only unacceptable conduct from a consumer service company but may also constitute deceptive business practice and fraudulent misrepresentation.
  
  
  
  
  2. 
  Irresponsibility and Lack of Oversight
  
  
  
  The emails further reveal that Anytime Mailbox is unable or unwilling to exercise control over its mailbox operators, even in the face of serious service breaches. Despite my complaint documenting:
  
  No communication for over 20 business days,
  Unfulfilled paid forwarding requests, and
  Repeated failure to upload or forward mail,
  
  
  
  Anytime Mailbox continued to shield the operator and resist issuing a full refund. They even required me to prove their operators misconduct, rather than investigating proactively. This reflects a total lack of accountability and quality control, which is especially troubling given they are the platform provider.
  
  
  Their reluctance to take immediate corrective action suggests not only indifference, but a systemic deficiency in their oversight mechanismsputting countless other consumers at risk of similar mistreatment.
  
  
  
  
  3. 
  Failure to Address Package Loss or Make Amends
  
  
  
  At no point has Anytime Mailbox acknowledged the lost or unprocessed packages, or the impact this has had on me. As the attached records show, some of my critical items were never uploaded, forwarded, or responded to, and the company has never offered compensation or a remedial plan.
  
  
  Despite clear documentation of service failure, they refused to refund the full amount until pressured, and even then failed to address the tangible losses caused by their inaction. This shows a complete disregard for consumer harm and confirms that the company views resolution as a formality rather than a sincere obligation.
  
  
  
  
  4. 
  My Reasonable Demands
  
  
  
  In light of the above, I respectfully request that the BBB hold Anytime Mailbox accountable and ensure they meet the following obligations:
  
  Immediate processing and confirmation of the full refund of $109.99, with proof of bank transfer.
  Compensation for the value of the lost or undelivered packages, which were never uploaded or forwarded as required.
  Formation of an internal task force and a public rectification plan, to address platform-wide accountability gaps, ensure operator compliance, and prevent future consumer harm.
  
  
  
  
  Thank you for your attention to this matter. I appreciate BBBs continued efforts to uphold fair business standards and protect consumers. I am fully prepared to provide any additional documentation required to support the above statements.
  
  
  Sincerely,
  Haohan Jiang

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23454127
  
  I am rejecting this response because:
  
  Dear BBB Representative,
  
  
  Thank you for the opportunity to respond regarding the above-referenced complaint. I must formally state that I am deeply dissatisfied with the response provided by Anytime Mailbox, for the following reasons:
  
  
  
  
  1. 
  Intentional Misrepresentation to BBB Inconsistent and Dishonest Behavior
  
  
  
  Anytime Mailboxs official response to BBB claims that a full refund of $109.99 was issued on June 12, 2025, and implies that this resolved the issue. However, this is factually false and misleading.
  
  
  As clearly evidenced in our direct correspondence (attached screenshots), Anytime Mailbox was still disputing the refund on June 13 and June 14, even pressuring me to accept a partial refund of $85.28. It was not until June 17, after I presented conclusive proof of my withheld private package, that they finally agreed in writing to process the full refund.
  
  
  Even more concerning, as of today, June 24either 9 business days from June 17 or 12 calendar days from their claimed June 12 refundI still have not received the refund. This discrepancy between their words and actions is not a minor internal error but a clear demonstration of dishonesty and bad faith. They knowingly provided false information to a regulatory body while continuing to delay and obstruct resolution in private.
  
  
  This is not only unacceptable conduct from a consumer service company but may also constitute deceptive business practice and fraudulent misrepresentation.
  
  
  
  
  2. 
  Irresponsibility and Lack of Oversight
  
  
  
  The emails further reveal that Anytime Mailbox is unable or unwilling to exercise control over its mailbox operators, even in the face of serious service breaches. Despite my complaint documenting:
  
  No communication for over 20 business days,
  Unfulfilled paid forwarding requests, and
  Repeated failure to upload or forward mail,
  
  
  
  Anytime Mailbox continued to shield the operator and resist issuing a full refund. They even required me to prove their operators misconduct, rather than investigating proactively. This reflects a total lack of accountability and quality control, which is especially troubling given they are the platform provider.
  
  
  Their reluctance to take immediate corrective action suggests not only indifference, but a systemic deficiency in their oversight mechanismsputting countless other consumers at risk of similar mistreatment.
  
  
  
  
  3. 
  Failure to Address Package Loss or Make Amends
  
  
  
  At no point has Anytime Mailbox acknowledged the lost or unprocessed packages, or the impact this has had on me. As the attached records show, some of my critical items were never uploaded, forwarded, or responded to, and the company has never offered compensation or a remedial plan.
  
  
  Despite clear documentation of service failure, they refused to refund the full amount until pressured, and even then failed to address the tangible losses caused by their inaction. This shows a complete disregard for consumer harm and confirms that the company views resolution as a formality rather than a sincere obligation.
  
  
  
  
  4. 
  My Reasonable Demands
  
  
  
  In light of the above, I respectfully request that the BBB hold Anytime Mailbox accountable and ensure they meet the following obligations:
  
  Immediate processing and confirmation of the full refund of $109.99, with proof of bank transfer.
  Compensation for the value of the lost or undelivered packages, which were never uploaded or forwarded as required.
  Formation of an internal task force and a public rectification plan, to address platform-wide accountability gaps, ensure operator compliance, and prevent future consumer harm.
  
  
  
  
  Thank you for your attention to this matter. I appreciate BBBs continued efforts to uphold fair business standards and protect consumers. I am fully prepared to provide any additional documentation required to support the above statements.
  
  
  Sincerely,
  
  Haohan Jiang

  

  Business Response

  Date: 06/25/2025

  I am here to respond to the refund in question. We did provide proof of refund to this customer dated 6/24. This also includes the *** in which they can take back to their bank to locate the funds, but the refund was processed like stated. Attached will be that proof of refund. Per the notice we have in ******, the funds should have hit the customers account by 6/17. We recommend this customer contact their bank with the provided information to locate the funds/refund. We will be unable to contact the bank on his behalf due to security reasons. 

  As for the refund date that was posted in our original response, this was the information that I was given, but I should have double checked our records prior to responding. 

  **attached**

  Proof of Refund

  *** to locate refund

  Communication to customer about refund

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23454127
  
  I am rejecting this response because:
  
  I wish to formally place on record that although I have finally received the full refund of $109.99 which was indisputably warranted given Anytime Mailboxs multiple breaches of contract this refund does not resolve the wider misconduct and negligence issues that remain unaddressed.
  
  
  
  
  1) Systemic Breach of Contract and Collusive Negligence
  
  
  
  Anytime Mailboxs mailbox operator repeatedly withheld my paid services, failed to upload mail in a timely manner, and refused to communicate for more than 20 business days, despite multiple attempts to reach them. Even more troubling, the platform failed to enforce its own contractual standards, effectively shielding the operators misconduct instead of protecting the customer.
  
  
  As I have highlighted in prior correspondence and as the attached emails clearly show this was not a simple service hiccup, but a serious and willful breach of contract. Under FTC regulations (15 U.S.C. 45), such misleading and deceptive practices that harm consumers are unlawful. Yet to date, the company has failed to take any real responsibility for its own role in enabling this behavior.
  
  
  
  
  2) No Meaningful Remediation or Corrective Measures
  
  
  
  To this day, Anytime Mailbox has produced no detailed remediation plan outlining how they will prevent other consumers from being mistreated in the same way. They continue to send empty assurances and vague platitudes but offer no transparent action plan, no internal investigation updates, and no commitment to meaningful operator oversight.
  
  
  If this company expects to continue operating under the BBBs accreditation, the bare minimum should be transparency and accountability, not carefully worded deflections.
  
  
  
  
  3) Failure to Compensate for Lost Property
  
  
  
  It is equally unacceptable that Anytime Mailbox has never addressed nor offered any compensation for the mail and packages that went missing under their operators watch. This is not a customer misunderstanding it is a real financial loss, and their own internal messages show they repeatedly shifted blame to the customer instead of proactively resolving it.
  
  
  Basic principles of contract law and good faith, not to mention U.S. consumer protection law, make clear that when a service providers breach causes tangible loss, they must make the customer whole. A refund for unused subscription time does not compensate for unrecoverable mail and its associated value.
  
  
  
  
  ?? 
  My Reasonable, Lawful Position
  
  
  
  I therefore maintain the following reasonable and fully lawful demands:
  
  
  ? A clear, written admission of their operators serious contract violations and the platforms failure to supervise.
  ? A public, time-bound remediation plan, including stronger operator vetting, real accountability, and regular audits.
  ? Appropriate monetary compensation for the confirmed lost packages and the resulting damages.
  
  
  Anytime Mailbox has been given multiple opportunities to address these points. Yet they continue to stonewall, deflect, and spin a misleading narrative  including providing contradictory statements to the BBB itself. It is precisely this behavior that illustrates the companys lack of contractual integrity and good faith.
  
  
  
  
  My Request to BBB
  
  
  
  Given these facts, I respectfully ask the BBB to keep this complaint open and unresolved until Anytime Mailbox substantively addresses these outstanding issues not just for my sake, but to protect other consumers from suffering similar abuse.
  
  
  I appreciate the BBBs ongoing assistance in holding businesses to the standards they claim to uphold.
  
  Sincerely,
  
  Haohan Jiang

  

  Business Response

  Date: 07/22/2025

  We have nothing else to add to this complaint. We are just the software company that provides the operator with access to use the platform. We have no way of forcing an Operator do to or say anything, as they are not employed by us. 

  We issued the refund per the customers request and did our best to facilitate between the customer and the shop owner. 

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/4/2025 I was attempting to open a virtual mailbox. As I proceeded to try to go to the next screen I unknowingly there was no information that me attempting to continue the process was charging me ***** for EACH ATTEMPT to simply get to the online notary page. Apparently there has to be a glitch because I never received a service or got to the page where the online notary was. So you are pre charing your customers???? Or was it simple glitch. Either way I need my funds released immediately NOT 5-7 days later.

  

  Business Response

  Date: 06/18/2025

  Our investigation confirms that the customer was affected by a temporary system error involving the Use Online Notary button on our partner platform, Proof. Due to this issue, each click on the notary button triggered a $25 pre-authorization hold on their payment method. While these were not actual charges, they appeared as pending transactions and understandably caused concern.

  
  In this case, the button was clicked multiple times during the session, resulting in nine pre-authorization holds totaling $225. These holds are standard banking procedures used to verify available funds and typically expire within 37 business days, depending on the card issuer. We regret that this issue was not immediately resolved and acknowledge that the cancellation of these holds was delayed due to a temporary limitation in access while our billing specialist was out of the office.

  
  We have since confirmed that all $225 in authorization holds were canceled as of June 11, 2025, and that the customer received a $9.99 refund as well. A supervisor contacted the customer directly to explain the situation, confirm that the funds had been returned, and address their concerns.

  
  We received confirmation from the customer that she acknowledged our explanation, understood what occurred, and thanked us for following up. We can consider this issue as resolved.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to gross negligence, repeated service failure, and mishandling by Anytime Mailbox and its partner operator, From Here: The ***** City (operating under The ************ in **********, **).Since opening my mailbox in August 2024, I have experienced multiple lost letters at least five confirmed and I had to contact the senders over and over again to have the items resent. A critical *** package (Tracking #1Z155W881296903666) was then returned to the sender because the mailbox center was closed during a *************** attempt. In addition, I was charged ongoing storage fees for a letter (Mail ID #********* that had been uploaded to the system but later went missing when I requested it to be forwarded.The operator, ****, repeatedly lied and blamed the sender or said the address was incorrect. In reality, she was trying to cover up the fact that her location had been closed for months. I confirmed this directly by calling nearby businesses and even her own employees, who admitted that the location was not consistently open. Anytime Mailbox took no action, even after I submitted full documentation and proof of the problem. Later, a second *** package was misdelivered to a residential address just one minute away from her office, and again, **** made no effort to retrieve it. She had already been made aware of the North Plainfield delivery issue months earlier and still did nothing. This shows the operator was rarely, if ever, present at the mailbox location.Anytime Mailbox eventually issued a partial refund, but that does not cover the full damages I experienced. This includes lost time, multiple check cancellations and reissues, storage fees, and emotional stress. Worse, Anytime Mailbox kept defending the operator even with all the proof I provided. Now they are closing my account without recovering all my missing letters and packages.

  

  Business Response

  Date: 06/02/2025

  Regarding the returned *** package, the delivery was attempted outside of normal staffed hours. While our operators aim for consistent availability, staffing constraints can occasionally affect accessibility. The operator maintained regular **** pickups and processing as standard practice. However, a second package was misdelivered by the courier to a nearby residential addressan event beyond the operators control. Despite this, the operator made reasonable efforts to assist, but the courier could not retrieve the misdelivered package.

  
  In connection with storage fees for Mail ID #********, the operator issued a credit upon the customer's request. Throughout the course of interactions, our team engaged with the customer extensively. However, it is important to note that the customers approach was highly aggressive and confrontational, with multiple instances of profane language and personal threats directed toward our staff and the operator. In light of these interactions, and despite having provided full documentation and transparency throughout the process, it became clear that continued service was no longer tenable.

  
  A full refund totaling $251.87 was issued, covering all monthly subscription fees, shipping charges, and the notary fee. Additionally, a formal review of the operator's practices was initiated, and the location was temporarily removed from our website pending submission of updated compliance documentation. While we empathize with the frustration experienced, the retrieval of lost mail items from third-party couriers and incorrect delivery addresses falls outside the reasonable scope of operator and Anytime Mailbox responsibilities.

  
  Throughout this process, our team engaged in extensive communication with the customer, who approached the matter with a highly assertive and at times confrontational tone. Despite this, we maintained consistent and professional support efforts, including issuing partial refunds and conducting internal reviews based on the customer's documentation. However, we must respectfully clarify that many of the circumstances, including courier errors and mail center access issues, were outside of our direct control.

  Given the customers dissatisfaction and the conclusion of our internal review, the customers account has been closed to prevent any further disruption. While we understand the customers frustration, a full refund of $279.24 is not warranted based on the services rendered and the refunds already issued. Nonetheless, we remain open to discussing any additional unresolved concerns in good faith.

  Customer Answer

  Date: 06/03/2025

   
  Claiming I was aggressive is a lie a weak excuse to deflect from your failure. You lost over five letters, including checks, and did nothing to recover them. No trace requests, no real help just lies, blame, and a staged test letter.
  The refund is not a resolution.
  I want answers. I want my mail.
  WHERE ARE MY LETTERS?
  Recover them immediately

  

  Business Response

  Date: 06/23/2025

  The proof of delivery indicates that the carrier mistakenly delivered the mail to a residential address in ****************, **. Unfortunately, the mail center operator is unable to retrieve the mail from the wrong address.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing this formal complaint against Anytime Mailbox for failing to protect my personal & financial info, mishandling my mail & doing nothing meaningful despite clear signs of mail tampering & possible theft.After weeks of delays & missing cheques, I received an envelope with no cheques, just a bank card & a vulgar letter saying "F* YOU**" with a middle finger image. This is disturbing, hostile & completely unacceptable.I spent hours on the phone with ****, who admitted the assigned mail operator ignored their contact attempts for weeks. He was only terminated after the damage was done. Why was he allowed to operate at all?My ********** now face identity theft risk & the company has offered nothing but 6 months of free service & to cover postage if the cheques are found. Thats insulting not a solution.They failed to notify me of any data breach, offered no ID theft protection & never took responsibility for how this was handled.I'm being brief here, but I have emails, call logs & more. If youd like further details, Im happy to speak by phone.I demand:* Full accountability from corporate (not offshore call centers)** Compensation for phone expenses, lost time & emotional stress *** The full value of the missing cheques OR return flight + hotel to file a report in ******* **** An immediate end to overseas handling of my case ***** A written explanation of steps being taken to secure my personal data If not resolved quickly, I will pursue legal action & go public.

  

  Business Response

  Date: 06/02/2025

  I did communicate our position to him over the phone: he must file a formal complaint with the appropriate authorities. We are fully prepared to cooperate with any official investigation and will comply with any subpoena issued in connection with this matter.
  

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23357746
  
  I am rejecting this response because: This response is dismissive & unacceptable. I submitted a detailed complaint with evidence of mishandled mail, lost cheques, identity theft risk & inappropriate communication. You ignored all of it & simply said I should file a report.
  Youve asked me to file a police report in ******, knowing thats not valid, since I'm not there. You **** ***** Micaller, realized this after you sent me a link to ************* (attached email), which I showed you was not applicable because:
  1. The fraud exceeds $5,000.
  2. The incident involves an address outside ******/****
  Yet you still pressured me, both in writing & on the phone to submit a false local address to push a complaint through, which would be fraud. That is outrageous & seems solely intended to help you close the case without resolution.
  I still demand:
  Full accountability from U.S. corporate leadership, not call centers in the ************
  Compensation for my phone expenses, lost time & emotional distress.
  The full value of the missing cheques OR return flight + accommodation to file an in-person report in ********
  An immediate stop to overseas handling of my case.
  A written explanation of what steps are being taken to secure my personal data.
  
  Sincerely,
  
  Armani ******

  

  Business Response

  Date: 06/13/2025

  I would like to address and clarify specific points raised in this rebuttal.

  
  First, I deny the allegation that I instructed or pressured Mr. ****** to submit a false address to the ************** At no point, whether during our call or in written communication, did I advise or encourage him to misrepresent any information.

  
  In my email, I provided Mr. ****** with a link to the ****** Police ******** online reporting platform and suggested selecting Property theft under $5,000 as the applicable category, based on the systems available options. This was in the context of a missing mail item for which we had no confirmation of enclosed checks. I also recommended noting the sensitive nature of the item, such as the possibility of government-issued checks, and assured him that Anytime Mailbox would fully cooperate with any investigation initiated by law enforcement.

  
  To further assist, I proactively contacted the ****** Police to understand the appropriate reporting process. I was informed that while an online report may be submitted, any enforcement action would require the complainants physical presence in ******. This information was shared with Mr. ****** in good faith, as part of a sincere effort to support the resolution of this matter, not as a means to dismiss or close the case prematurely.

  
  At this point, we remain firm in our position: we will await a subpoena and will fully comply with any lawful requests accordingly.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Anytime Mailbox does not let on when you sign up just how complicated the process is. I had to provide multiple documents, which I did, and pay $25 to have the application notarized. Despite this, it appears my documents were rejected and my application was never complete. Because of this I received NO MAIL to my account over several months of being charged. I only use it for a couple different companies to send mail to so did not think much of that at first. But this month I went to check the mailbox and saw that it said documents rejected and application not complete. THEY STILL CHARGED ME $10/mo EVEN THOUGH I COULD NOT RECEIVE MAIL OR CHECK MY MAILBOX! I am requesting a refund for ALL FEES charged monthly as well as the wasted notarization fee. This place is close to a straight up scam.

  

  Business Response

  Date: 05/29/2025

  We appreciate the opportunity to address the concerns raised and sincerely apologize for the renters experience. At Anytime Mailbox, we strive to make the onboarding process as clear and seamless as possible, and we regret that this was not the case here.

  
  The customer signed up for a virtual ********************** on December 12, 2024, and reached out to our support team the same day for assistance. A step-by-step walkthrough was provided, and the renter proceeded with the notary process and application submission. Unfortunately, the application was rejected on December 13, 2024, due to a mismatch between the identification provided and the information selected on the **** Form 1583. Specifically, the form indicated a home or vehicle insurance policy (Box 9g), but a vehicle registration document was submitted, which does not meet **** requirements.

  
  A rejection notice was promptly sent via email, and the account dashboard also displayed a message indicating that additional documentation was needed. The renter logged into their account twice after the rejection but did not complete the required steps to correct the application or respond to the follow-up notices. As a result, the account remained inactive and in an unverified state, preventing mail receipt.
  Despite the incomplete application, monthly subscription charges continued, in line with our terms of service. We acknowledge, however, that stronger follow-up from our team could have helped ensure the customer was properly guided to complete the process. Additionally, there was an error in the notary session wherein the notary did not confirm that the submitted ID matched the declared ID type, which contributed to the application being rejected.

  
  We have reached out to the renter and are actively working toward a resolution. The account has been queued for cancellation, and no further charges will apply. Should the renter choose to proceed with cancellation, we are open to discussing a refund of the fees paid, including the notary charge. We are also happy to offer a complimentary notary session should the renter wish to return and complete their application.

  
  We are currently waiting to hear back from the renter regarding next steps.

  
  

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  The business refunded me for the months of having an inactive mailbox.  I am still disappointed in the very expensive notary service that I used which failed me and cost me a lot of $$$ for nothing.  Anytime Mailbox should not begin monthly charges until application is complete/accepted and mailbox is open. 

  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do not use Anytime mailbox, because they are thieves - I consider them thieves because of the unnecessary charges they put on my credit card. They charged me $246 the second month after I signed up with them; they claimed that there was a mail that was not picked up within 5 days. I downloaded their app, which I was unable to use and I asked them to teach me how to work the App, but they never did. Even after I sent several email messages to them to cancel and close my account, they refused and the following month, they again charged me another $130, for what reason, nobody has Clarified. Caution do not use Anytime Mailbox

  

  Business Response

  Date: 05/22/2025

  We sincerely apologize for the frustration experienced by the customer and thank them for bringing this matter to our attention. At Anytime Mailbox, we are committed to providing responsive support and clear communication to all renters using our platform.

  
  The customer signed up for an annual plan on February 4, 2025, and paid $109.99 for the service. Following account approval on February 20, 2025, the customer began receiving mail at the selected location. On April 1, 2025, an invoice of $241.29 was generated, largely due to storage fees incurred on 11 mail items that had not been picked up or disposed of within the designated 5-day grace ******* as outlined in the mailbox plans terms.

  
  The customer reported difficulties accessing the mobile app and requested assistance with login issues. While our team provided password reset instructions on April 25, 2025, we regret that we did not fully address the broader access challenges or offer more comprehensive support at that time. This contributed to the customers inability to manage their mail and avoid further charges.

  
  After reaching out to our support team again, the customer was issued a full refund of the initial storage fees. However, on May 1, 2025, a second invoice was generated, and a charge of $130.04 was applied on May 5, 2025. Unfortunately, this was due to mail that had been picked up but was not properly marked as such, leading to additional and unnecessary storage charges. We acknowledge that our support team should have proactively reviewed the account history and prevented this charge from occurring.

  
  We have since spoken directly with the customer and have issued a refund of $130.04 for the additional storage fees, as well as $79.55 for the unused portion of the annual subscription. The account has been cancelled at the customers request, and no further charges will occur. The renter appreciated that we reached out to address his concerns and understood his frustration.

  
  We appreciate the opportunity to resolve this matter and are reviewing our internal procedures to ensure clearer education around storage policies and more comprehensive support for renters facing access issues in the future.

  Customer Answer

  Date: 05/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They discussed with me and they have satisfactorily resolved my issue.  I am very satisfied they way the company came through to address my concern.  I hope and pray that they will deal with others the way they addressed my issue.  I give them a 5-STAR for this handling of my concern.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account registration was March ******* with my company name. I purchased a virtual mailbox to receive mail for my company to avoid having my home address public. I was initially charged $25 for a notary to receive the virtual mailbox through their company. In addition, I was charged $9.99 which was followed by two charges of $9.99 and $5.16. Unbeknownst to me, I paid for a service that was linked to a virtual mailbox/address that was INVALID . My mail was returned to sender due to the invalidity of the address which was advertised on their website, validated through their affiliated notary, and charged to me monthly. This is gross negligence at its finest! All addresses should be vetted prior to listing as available for public consumption. Furthermore, it has caused a tremendous grievance in various manners ie I now have to pay an additional fee to amend my business info on ****** due to the incompetence of Anytime Mailbox. Lastly, I now have to file a 8822B in reference to my Ein. This overall process is causing me to lose revenue for my business due to neglect by this company.I called Anytime Mailbox and they attempted to give me the run around. I advised the representative of the matter and asked why would they charge me today knowing that they recently removed that address from their listing and not even notify me, the client. She had no justification. (I screen recorded it no longer being an option on their website) The representative said I would receive an email at some point; however, I demanded a supervisor. Its ludicrous to continuously charge someone for a service but fail to provide subscribed services . Im prepared to go to court for loss of business and monies spent to repair the issues they have caused.A supervisor did call me and advised she could refund the notary cost but possibly half of 3 other charges. I want all of the money charged refunded! Perhaps this company needs a class action lawsuit for frivolous business they are conducting.

  

  Business Response

  Date: 05/19/2025

  The customer signed up for a virtual ********************** on March 16, 2025. Shortly thereafter, she reported that her mail was being returned to sender and expressed concern that the address she was assigned was invalid. Upon investigation, we discovered that the mail center location the customer selected had been temporarily removed from our website while the operator assessed whether to continue offering services through the Anytime Mailbox platform. While this internal review temporarily impacted the locations online visibility, it should not have affected the ability to receive mail if addressed correctly, including use of the required mailbox number (MB#).

  
  To address the customer's concern, our team acted swiftly. A full refund totaling $50.14 was issued back to the card on file. The customer was also offered assistance in transferring to a new location. Though our initial phone outreach was unsuccessful, we provided clarification via email, explaining the reason for the locations temporary removal and confirming that this would not have impacted mail delivery with proper use of the address.

  
  We are pleased to share that the customer has since decided to continue using Anytime Mailbox and has successfully registered with a new location
  We regret any disruption this caused to her business operations and remain committed to providing a more seamless experience moving forward.

  *attached - Proof of refund

  Customer Answer

  Date: 05/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your assistance in finding a feasible resolution.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint against Anytime Mailbox for enabling serious misconduct by their authorized operator, ***** ***** (Mail Box Plus *********, **), and for the complete failure of their teamespecially ******* Suarezto take any meaningful action.On March 25, 2025, a package forwarded through Anytime Mailbox arrived visibly tampered with and completely empty. I followed all proper procedures and immediately reported the theft, requesting a review of surveillance footage and accountability. ***** ignored the issue, made excuses about camera problems, and falsely blamed me. Eventually, he retaliated by canceling my mailbox account.I escalated to ******* ****** at Anytime Mailbox, expecting a neutral investigation. Instead, she took a soft, protective stance toward *****, even after I read their full conversation (which ***** himself shared). She refused every request I madeno video review, no escalation, no accountability. She repeatedly shifted the subject, avoided direct answers, and eventually stopped responding altogether. Her actions strongly suggest a cover-up or, at minimum, a refusal to hold their operators accountable.Even after I filed a BBB complaint against *****, he continued to deflect and blame me, making absurd claims like I shouldve had the package shipped to ******* instead. To this day, ***** refuses to recover or share surveillance footage or open an investigation, and Anytime Mailbox has done absolutely nothing.Resolution Requested:1- Formal investigation of ***** ***** and Mail Box Plus 2- Provide the full video footage or a written admission that its gone.3- Guarantee forwarding of all my mail for 6 months 4-Disciplinary action against ******* ****** for her role in enabling misconduct 5-Escalate this to top management or legal immediately.This is a clear case of mail mishandling, retaliation, and corporate neglect. Anytime Mailbox cannot keep hiding behind their operators. The BBBs intervention is urgently needed.

  

  Business Response

  Date: 05/09/2025

  Anytime Mailbox is a technology platform that enables individuals to remotely manage postal mail through a network of independently operated mail centers. While our operators are responsible for the physical handling of mail, we remain committed to ensuring that all interactions on our platform are handled with transparency, fairness, and professionalism.

  
  1. Allegation of Theft and Request for Investigation
  Upon receiving Mr. ******** report regarding a tampered and empty package forwarded through one of our authorized operators, Mail Box Plus (********** **), we began coordinating directly with the operator to understand the facts of the situation. We take any allegation of mail mishandling seriously and are conducting an internal review to assess whether any improvements are needed in our operational oversight or communication protocols.
  While we do not publicly disclose the outcomes of internal investigations, we affirm that Anytime Mailbox is committed to due diligence and to continuously refining our processes to support renters and ensure compliance across our platform.

  
  2. Surveillance Footage
  The operator has confirmed that video footage related to the incident is no longer available. Specifically, the operator stated:
  The status at this point is that we have no video, as the hard drive in the surveillance module was full and had ceased recording at some point which cannot be determined.
  We acknowledge the renters request for this footage and regret that it could not be retrieved due to technical limitations.

  
  3. Mail Forwarding for Six Months
  In accordance with **** *************************************** regulations and our platforms Terms of Service, renters are entitled to mail forwarding for six months following the closure of their mailbox. Mr. ******** operator has agreed to honor this obligation. Mail forwarding will be performed using pre-paid shipping labels provided by Mr. ******** which avoids billing disputes and ensures uninterrupted delivery.

  
  4. Review of Internal Conduct
  We are aware of concerns raised about our teams handling of communication throughout this situation. While we will not comment publicly on internal personnel matters, we are actively reviewing the correspondence and actions taken to determine whether any improvements or corrective steps are necessary.

  
  5. Escalation and Legal Guidance
  This matter has already been escalated internally for additional review. However, as Anytime Mailbox is not a law enforcement agency, we encourage Mr. ******* to continue working with the appropriate authorities, such as the **************************************** if he believes a crime has occurred. Allegations of theft are most appropriately addressed through the legal system, which has the tools and jurisdiction to investigate such claims.
  
  We understand Mr. ******** frustration and acknowledge the seriousness of his experience. While our platform facilitates services between renters and *********** **** centers, we remain committed to upholding a standard of accountability and service quality.
  We respectfully request that personal names be redacted from the public version of this complaint, as this matter involves individuals acting in good faith under challenging circumstances.

  Customer Answer

  Date: 05/09/2025

  Dear BBB,
  I do not accept Anytime Mailboxs response. Their handling of this theft case has been deeply unprofessional and evasive.
  They failed to preserve surveillance footage, refused to hold their operator accountable, and offered no refund or restitution. Their agent ******* ****** exchanged emails with the operator that showed obvious favoritism offering repeated soft, sympathetic responses while ignoring my valid concerns.
  Anytime Mailbox claims to take the issue seriously, yet has done absolutely nothing meaningful. I paid for a secure service. Instead, I was met with excuses, retaliation, and a refusal to investigate a stolen package under their platform.
  Because of their refusal to take responsibility or offer a proper resolution, I am now escalating this matter to the ************************************ (CFPB) for deceptive service practices and failure to protect paying customers.
  Sincerely,
  Aemiliano *******

  

  Business Response

  Date: 05/20/2025

  **** will fully cooperate on any formal investigation filed in the proper forum. As a gesture of goodwill, we have refunded subscription fees charged to this renter + the forwarding fee for the package in question; in total - refund of $120.43

  *attached - proof of refund*

  Customer Answer

  Date: 05/20/2025

  Refunding a few fees after weeks of pressure does not resolve the theft, evidence destruction, or retaliation.
  This case remains unresolved, and Ive already escalated it to the **** (Complaint ID ****************.
  Until theres full restitution and accountability, I will continue to pursue all legal and regulatory actions.

  

  Business Response

  Date: 05/22/2025

  Our position remains unchanged: the customer must file a formal complaint with the appropriate authorities. We are fully prepared to cooperate with any official investigation and will comply with any subpoena issued in connection with this matter.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a virtual mailbox and their employee states she mailed an important piece of mail to me and I never received it. This is after a month of requesting it be forwarded. When I stated I would pick it up the facility was closed all weekend, yet the employee claims she mailed this one piece of mail.They also let important documents just sit for a week without notifying me. This is a terrible company to use to try and make your life a little easier as a small business owner.

  

  Business Response

  Date: 04/21/2025

  Anytime Mailbox is a software only solution and they do not manage or process mail on behalf of any of their clients. Their business relies on building a network of mailbox store operators that subscribe to the Anytime Mailbox software service, and enable virtual mailbox for the operators' customers.

  This is still an ongoing issue as one of our managers is in communications with the complainant trying to resolve this issue with that is in-between the complainant and the Operator. One refund was issued but we do recognize it is not the amount requested. The account was canceled the end of March and a refund was issued on 3/29/25.

  Again, we acknowledge that this is still an ongoing issue and claim that nothing has been resolved. The complainant did also acknowledge they appreciate our management reaching out to help fix the issue but is pessimistic of the outcome due to the Operator in question. 

   

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered my account with them on SEPT 2024 with my company name. In January, I came to the ** BOX location. They said to me there was none ** BOX under my name or my company name. They charged me every month for the fee to maintain the ** BOX. they had no record of me in their system. They couldnt explain what happened to my account, and all mail sent to my ** Box was returned to the sender.When I reached out to customer service, they were completely unhelpful. Their excuse? My mailbox wasnt verified, so they couldnt receive any mail. If verification was required, why did they keep charging me without even sending a reminder? It makes no sense to take my money while failing to provide the service I paid for.I paid for a ** Box for my personal use, yet in reality, no such box even existed for me! This is beyond unacceptable. If my account wasnt verified, where did my money go? Their lack of accountability and poor communication make this company completely unreliable. I would NOT recommend Anytime Mailbox to anyone looking for a trustworthy mail service.

  

  Business Response

  Date: 04/14/2025

  After speaking with the customer and better understanding the inconvenience and confusion caused, we determined that a refund was appropriate. While our records show the customer was informed of the verification requirement, we acknowledge that there was a lack of sufficient follow-up on our part to ensure the process was completed.
  On 4/10/25, a full refund of $62.27 was issued to the customer.
  We are actively assisting the customer in identifying a new ********************** location closer to ************ and have encouraged them to reach out for help completing the required verification process.