We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Acquisitions

Wollemi Acquisitions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Acquisitions.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get a copy of my car title for over 5 years and have been given nothing, but the run around. I tried again during Covid and became so frustrated that I gave up. I am a victim of the ***** Fire and now need to move / donate the car so that I can have repairs done on my house. Even under these circumstances as of today I was told that they would "possibly mail" it to me. Possibly, after over 5 years of waiting. After not having much faith in "possibly" I asked how long it is going to take and was told that there is no answer as far as a time frame. So am I suppose to wait another 5 years and not be able to make vital repairs to my house. This is absolutely unacceptable and I really need someone to assist me.

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our dealership received a title from a vehicle that has **************** listed as a lienholder on the front of the title but when the lien was released it was stamped Wollemi Acquisitions LLC. The only phone number for their company is disconnected and I need required documents from them to be able to complete the title transfer to comply with *** regulations

    Business Response

    Date: 03/24/2025

    Please accept this response of Wollemi Acquisitions, LLC ("Wollemi") to BBB complaint 23093927. In order to investigate this matter for Mr. ****** we would request that he provide 1) the vehicle's year, make, model, and VIN and 2) documentation showing his dealership is the current owner of the vehicle. Thank you.

    Customer Answer

    Date: 03/25/2025

    The vehicle is a 2016 GMC TERRAIN with VIN: 2gkalmek7g6134295. I attached a copy of the bill of sale and title scan of the vehicle where it shows Wollemi Acquisitions signed off as the lienholder. I am requesting a notarized letter from Wollemi Acquisitions showing how they were the lienholders after **************** and they no longer hold an interest in the vehicle. Also, I am requesting a document that shows they took over the loan so *** can process the title transfer. These documents can be mailed to where the vehicle is currently located at: 

    COPART MEMPHIS
    ***********************************************************************
    *************

    Thank you

    Customer Answer

    Date: 03/25/2025

    The vehicle is a 2016 GMC TERRAIN with VIN: 2gkalmek7g6134295. I attached a copy of the bill of sale and title scan of the vehicle where it shows Wollemi Acquisitions signed off as the lienholder. I am requesting a notarized letter from Wollemi Acquisitions showing how they were the lienholders after **************** and they no longer hold an interest in the vehicle. Also, I am requesting a document that shows they took over the loan so *** can process the title transfer. These documents can be mailed to where the vehicle is currently located at: 

    COPART MEMPHIS
    ***********************************************************************
    *************

    Thank you

    Business Response

    Date: 03/26/2025

    Per Mr. ******* request, documentation is being mailed to Copart Memphis, ********************************************.

    Customer Answer

    Date: 04/09/2025

    I still have not received any documents that were requested over two weeks ago

    Business Response

    Date: 04/10/2025

    Please accept this response of Wollemi Acquisitions, LLC to BBB Complaint ID ********. A one and the same letter was mailed to Copart at ********************************** via **** tracking number 9405511206208862268294. 

    Customer Answer

    Date: 04/10/2025

    I also requested a document stating you took over the original loan as well since the title has **************** listed as the lienholder but Wollemi Acquisitions LLC is the one who signed off on the title

  • Initial Complaint

    Date:02/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint regarding my ongoing difficulty in obtaining an original copy of the lien for the previous owner of my vehicle. Over the past several months, I have made numerous attempts to contact the company via phone and email, but my efforts have been met with frustration and no **************** Communication Issues: When attempting to reach them by phone, the call repeatedly goes in circles, or I am disconnected when entering the account number associated with my lien. The automated system states the account number is incorrect, even though it is valid, and then the call is abruptly ended.Unanswered Emails: I initially reached out to them more than six months ago and provided all the required documentation, as per the representatives request. Despite this, I have not received any acknowledgment or response to my email.Banks Attempts: Additionally, my bank has spent over four years trying to contact the company without success. This ongoing lack of communication has caused significant frustration and delays.Given these repeated failures to provide the necessary information and resolve the issue, I am deeply dissatisfied with the companys customer service and handling of my case. I have not been able to get my car registered for 4 years because of their unprofessionalism, have gotten a $250 ticket and have not been able to receive notice of tolls. I respectfully request that the Better Business Bureau look into this matter

    Business Response

    Date: 02/13/2025

    Please accept this response of Wollemi Acquisitions, LLC (Wollemi) to BBB Complaint # ********. Wollemis understanding is that Ms. ******* purchased the subject vehicle from the prior owner, who was Wollemis customer.  ********************** previously mailed a lien release to Ms. ******* on or about September 12, 2024. We regret that she has had difficulty registering the vehicle. Wollemi has requested that the original lienholder, **********************, mail a lien release to Ms. ******* at ********************************************. We hope this Santander Consumer USA lien release will enable Ms. ******* to register the vehicle. Thank you.

    Customer Answer

    Date: 02/13/2025

     
    Complaint: 22934006

    Thank you for your response. However, I must reject it. I did not receive any lien release in September, and without the actual document in hand, I cannot rely on a future promise of delivery. Additionally, the ongoing customer service issues remain unresolved, leaving me with no reliable way to follow up. I respectfully request further action to ensure a prompt and verifiable resolution to this matter.

    Sincerely,

    ****** *******

    Business Response

    Date: 02/20/2025

    A lien release was delivered to Ms. ******* address on February 17, 2025 via ***** tracking no. ***********. We hope this satisfies her request. Please advise if anything further is needed.  Thank you. 

  • Initial Complaint

    Date:01/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wollemi Acquisitions had our car loan. On 11/16/2022 the company sent us our car title with a lien release letter. This past weekend, 01/11/2025, we traded this vehicle in for a new vehicle, only to get a phone call today that the title is not valid and another title had been issued the same day as the one we were sent. However, the title was never sent to us. I want the correct title overnighted so our local dealership stops calling, or I want them to pay for my missed work as I am self-employed and will miss out on approximately $250. I will have to rescheduled a full day of mental health clients to run to the **** hope they give me a new title, and run it out to the dealership. This will take an entire day to complete due to no fault of my own.

    Customer Answer

    Date: 01/16/2025

    I just called to get a status on my complaint from the company.  I was provided a tracking number that they are sending me another lien release. I told them in my initial complaint I had the lien release and it was sufficient.  ********************* is showing as the lien holder in the *** system and THEY have to release it now per the new law.  I have ***eatedly told them the lien release is invalid as of 01/01/2025 due to the law changing.  The customer service *** said I never told them that information.  I have the counter person at my local *** as a witness that I said it was invalid and the law changed.

    Ignorance is no excuse for breaking the law.  **************** is in breach of contract.

    Business Response

    Date: 01/20/2025

    Please accept this response of Wollemi Acquisitions, LLC (Wollemi) to BBB Complaint ID ********.  The title for the subject vehicle, Wisconsin title number S5083L063002-5, was mailed to Ms. ********* on or about November 16, 2022 via **** tracking number 390708318522.  Wollemi is not aware of another title being issued for the vehicle. If Ms. ********* can provide a copy of this other title or any information about it, we would be happy to conduct a review.  Thank you.

    Customer Answer

    Date: 01/21/2025

     
    Complaint: 22810737

    I am rejecting this response because:

    I have called Wollemi customer service nearly daily for over 1 1/2 weeks.  The customer service agent told me that another LIEN RELEASE LETTER  was sent NOT the title. Lien release letters  are no longer valid per the *** due to law changes. Also, if this letter was sent, I have not received it.  However, no one EVER verified my address.

    I called customer service around noon CST on 12/20/2025 and was told "we are waiting on a response as we have never had an electronic release before."  So I do not believe a title was sent to me. I had to reexplain for the 5th time the law change as everyone there seems confused.

    Sincerely,

    ******* *********

    Business Response

    Date: 01/22/2025

    Wollemi Acquisitions, LLC (Wollemi) is issuing this response to BBB Complaint ID ********. We have received additional communication from Ms. ********* in recent days and are working to resolve her issue.  There has been some confusion on Wollemis part, as these communications have described different versions of the issue and how it can be resolved.  It appears that the *** is refusing to release the lien because Wollemi, which is the successor in interest to the original lien holder, Chrysler Capital/Santander Consumer USA, is listed in the lien release section of the title.  Along with the lien release letter from Wollemi, Ms. ********* should have been sent documentation evidencing Wollemis authority to release liens on behalf of ****************/Santander Consumer USA.  Unfortunately, Wollemi has no control over the *** if it refused to release the lien despite being presented with documentation that Wollemi is authorized to do so. 

    In order to address Ms. ********** request, we are working on a multi-pronged solution.  First, we have requested that Chrysler Capital/Santander Consumer USA release the lien electronically.  Second, we have requested that *************************************** generate a physical release of lien, which will be mailed to Ms. **************** Third, attached is a power of attorney from ************************** Consumer *** to Wollemi, which authorizes Wollemi to release this lien.  Thank you.


    Customer Answer

    Date: 01/23/2025

     
    Complaint: 22810737

    I am rejecting this response because:

    First, I have explained this multiple times to multiple customer service agents at **********************, so MY story has not changed. A lien release letter does me NO good.  Also, the *** CANNOT do anything so it is not them refusing to help me.  In fact, they have been the most helpful in me understanding what is going on. From my understanding the auto loan industry advocated for this change due to individuals forging lien release letters.  So the fact that the auto loan industry is unaware of this law is change seems odd.

    Ignorance of the law is no excuse to break the law. I own the car, get  cannot trade it in as, essential, Wollemi and **************** have "stolen" my ownership.



    Sincerely,

    ******* *********

    Business Response

    Date: 01/23/2025

    Please accept this response of Wollemi Acquisitions,LLC (Wollemi) to BBB complaint # ********. An electronic lien release was submitted on January 22, 2025. Thank you.

    Customer Answer

    Date: 01/29/2025

     
    Complaint: 22810737

    I am rejecting this response because:

    As anyone who reviews this communication, they continue to provide copies of a lien release letter.  THESE ARE NO LONGER LEGAL.  I have explained this multiple times on the phone AND within this complaint.  Wisconsin DMV laws state, lien release letters are invalid and unusable as of 01/01/2025. The mere fact that the car was paid off and they NEVER removed the lien was ridiculous. 

    At this point, they are breaking the law and withholding property I paid for.  I kept my end of the contract.  They are in breach of contract. 


    Sincerely,

    ******* *********

    Business Response

    Date: 01/29/2025

    Please accept this response of Wollemi Acquisitions, LLC (Wollemi) to BBB complaint # ********. An electronic lien release was submitted on January 22, 2025. As a result, Ms. ********* may wish to consult with her local DMV regarding the issuance of a clear title.  Also, Ms. ********* may retain the lien release letters for her records, but as an electronic lien release was submitted,the letters should not be needed.  Thank you.

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally had a loan through ************** of 2013 ****** and filed bankruptcy over 7 years ago. ****** sold the loan to Wollemi ***************. However Exeter is still listed as current lien holder for title and when I called them to have them to release the lien they said they couldnt and Wollemi would need to. Call Wollemi and they said title still in bankruptcy and couldnt release the title.

    Business Response

    Date: 01/09/2025

    Please accept this response of Wollemi Acquisitions, LLC to BBB complaint #********.  The title for the subject vehicle has been requested from the title vendor and will be mailed to Ms. **** upon receipt. The title will contain an executed lien release section. Thank you.

    Customer Answer

    Date: 01/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ****

    Customer Answer

    Date: 01/10/2025

    I need the title to be expedited with lien release to be sent to me. This is an URGENT REQUEST!

  • Initial Complaint

    Date:12/05/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account with ****************** was transferred to this company back in 2020. at the time of transfer I had 4 months of payments remaining which were paid to ******** and then ******** forwarded the payments to this company. I had not known of the transfer until several months later. The account was paid off and closed so it never got assigned to an agent at this company. I have been trying to get release of lien for the past 6 months. And keep getting told because account is closed its not assigned to an agent and I wont be able to get a release letter until its assigned. The problem is that only open accounts get assigned to agents. so no one has been able to help me to get a lien release

    Business Response

    Date: 12/11/2024

    Please accept this response of Wollemi Acquisitions, LLC (Wollemi) to BBB Complaint ID ************ records indicate that this account has a remaining balance and has not been paid off as alleged.  However, as a courtesy, Wollemi will forgive the balance, mark the account as resolved, and permanently close it. Additionally, the vehicle title will be mailed to the customer at the address listed in this complaint. Thank you.

  • Initial Complaint

    Date:08/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to reach someone to get the pay off on my car. I have been trying to reach somebody for over 6 months. This is very negligent in my opinion and should be handled in some manner as to discipline this company. Whats wrong with people. I just need my pay off amount.

    Business Response

    Date: 08/23/2024

    Please accept this as Wollemi Acquisitions, LLCs (Wollemi) response to BBB Complaint ID ********.  The subject account is being serviced by a third-party servicer, American InfoSource.  ******************** may contact American InfoSource at ************ with any questions about the account.  Thank you.

  • Initial Complaint

    Date:08/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Santander loan was sold to Wollemi. Wollemi did not provide the loan details and/or payment information, etc. I was provided was told by ********* to contact Wollemi at ************** but the phone number is invalid. When dialing from my cell it is for Xfinity internet service. When I use a landline it directs me to an automated account prompt (no company name stated). This is very concerning. I'm trying to update my account information so I can make payments and it seems impossible. I need this resolved immediately.

    Business Response

    Date: 08/22/2024

    Please accept this as Wollemi Acquisitions, LLCs (Wollemi) response to BBB Complaint ID ********.  The subject account is being serviced by a third-party servicer, **************************.  **************** may contact ************************** at ************ with any questions about the account. Thank you.

  • Initial Complaint

    Date:02/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Progressive ****************** settled a total loss for the following VIN ***************** which had a lien via ***************** Wollemi Acquisitions signed the lien release on the title, but has failed to provide a merger letter or one and the same documentation showing their relationship to Chrysler. Without this letter, Progressive nor the vehicle's owner can properly complete the transfer of this vehicle. Seeking to have Wollemi provide the necessary merger or one and the same letter to Progressive ******************. A signed ***** of ******** and title for the vehicle in question have been provided as proof of loss and authorization to provide this information to Progressive.

    Business Response

    Date: 02/21/2024

    Please accept this response of Wollemi Acquisitions, LLC (Wollemi) to BBB Complaint ID ********.  Along with the title, the customers should have received documents showing Wollemis authority to release the lien on behalf of Santander Consumer ******** ***** ***************** These documents may not have been provided to Progressive by the customers.  To address Progressives request, Wollemi sent this additional documentation to **************** at Progressive ****************************** via email on 2/21/24, as she made the same request that **************** makes here.  ************ replied back that the documentation provided should satisfy her request, so we believe this matter is now resolved and the BBB complaint can be closed.  Please advise if any further information is needed.  Thank you.  

    Customer Answer

    Date: 02/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car loan was taken over by Wollemi Acquisitions, LLC. I am trying to request a copy of the title be send to a car dealership for a trade. Both myself and the dealership cannot reach anyone or get an answer. This will now cost me $2000 since I cannot use my car as a trade without it.

    Business Response

    Date: 02/01/2024

    Please accept this as Wollemi Acquisitions, LLCs (Wollemi) response to BBB Complaint ID ********.  *********** servicing the subject account on behalf of ********************** has been in contact with ************** and a resolution to this matter has been reached.  Thank you. 

Wollemi Acquisitions, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.