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Business Profile

Acquisitions

Wollemi Acquisitions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Acquisitions.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I called ********* to check on the status of my vehicle title, as I recently had my Chapter 13 Bankruptcy discharged, I was told that it was now being handled by Wollemi Acquisitions. I was given the phone number, which I attempted to call. The number just hangs up and I have attempted to search for other phone numbers to no avail.

    Business Response

    Date: 01/05/2024

    Please accept this response of Wollemi Acquisitions, LLC to BBB Complaint ID ********. Documents related to the vehicle were delivered to ********************************************************************** on October 19, 2023 via ***** Tracking ID ************. We would request that ********************** advise whether this package was received and, if not, whether she can attempt to locate it.  If the package has been lost, please advise and we will have a new lien release generated and sent to ***** *************, ******, ** 80808.  Thank you. 

    Customer Answer

    Date: 01/30/2024

    I just noticed that there was a response and yes, I would like them to send a new release form to ***** ************* ******, ** ***** as I no longer lived at t217 ******** St. at that time and did not receive the package.

    Business Response

    Date: 02/01/2024

    A release of lien will be generated and mailed to 22072 ************* ******, ** 80808.  Thank you.

  • Initial Complaint

    Date:11/20/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to find contact information so I can get a payoff of my vehicle. Every number I find on line tells me Im unable to contact them from my area. I just want to pay my car off. I have yet to receive any communication from them. Please advise.

    Business Response

    Date: 11/20/2023

    Please accept this response of Wollemi Acquisitions, LLC ("Wollemi") to BBB Complaint 20895127.  Wollemi would like to request that ************** provide vehicle details (year, make, model, VIN) so that we can attempt to identify any related account in our system of record.  Thank you. 

  • Initial Complaint

    Date:11/08/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dealership has been trying unsuccessfully to obtain an *** (letter of explanation) or a One and the Same that Wollemi and **************** LLC to explain their relationship because we accepted a trade in and the title shows **************** LLC as owner and Wollemi has stamped it. We have tried a dozen times to get someone to help us both by phone and email but absolutely no one will respond or provide of the legal documentation required.

    Customer Answer

    Date: 11/08/2023

    After I informed Wollemi LLC about making the complaint they promptly reached out and provided the documents I had requested. The matter has been resolved.

    Business Response

    Date: 11/08/2023

    Please accept this response of Wollemi Acquisitions, LLC to BBB Complaint ID ********.  We apologize for any frustration ************** experienced related to this matter.  We have been in contact with ************** directly and provided her with the requested documentation on 11/6/23.  Our understanding is that the documentation we provided satisfied her request and that this BBB complaint can be closed as resolved. Please advise if anything further is needed.

  • Initial Complaint

    Date:08/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Seeking one in the same from wollemi giving Santander permission to sign ..

    Business Response

    Date: 08/10/2023

    Please accept this response of Wollemi Acquisitions,LLC (Wollemi) to BBB complaint # ********.  Wollemi is the successor in interest to the original lienholder, Santander Consumer USA.  Wollemi previously mailed a one-and-the-same letter and power of attorney evidencing Wollemis authority to release the vehicle lien to ************************************************************************* on July 11, 2022 via **** tracking number 9307169904300097180468.  It appears that package was never delivered, so Wollemi will generate new original documents and mail them to the same address.

  • Initial Complaint

    Date:07/31/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried unsuccessfuly for 2 years to obtain my title and lien release. My bankruptcy is paid in full and I retained my vehicle. I have called at least 6 times in the last few months. I have been lied to on several calls. They have stated that they have sent my title and it is in transit. Even going so far to tell me to call back for a tracking number. Then when I call there is no tracking number. They tell me I need to talk to their legal team but they are conveniently never available when I call. Half the time when I call I either get disconnected or busy tones. They did send me an email copy but the *** won't accept it and I have informed this company of this. This is theft and fraud, not to mention this company is outsourced to ***** and nobody can understand what I need. I am seeking legal action in this matter. I had to buy a new vehicle as I can't register my old one in a new state without the title

    Business Response

    Date: 08/02/2023

    Please accept this response of Wollemi Acquisitions,LLC (Wollemi) to BBB complaint # ********.  It appears the vehicle title may have been lost in transit while attempting to assist **************** with a state title change.  As a result, a release of lien will be generated and,once prepared, sent to **************** by FedEx.  She will be able to use the release of lien to apply for a clear title.

    Customer Answer

    Date: 08/12/2023

     
    Complaint: 20396994

    I am rejecting this response because:
    I do not believe my title was lost in transit. I have called no less than 10 times and have been told anything and everything from its being sent out today, we already sent it to you etc. I have been told something different every time I call if they even answer the phone. I have also asked for a lien release multiple times and same thing, more lies. There are 4 pages of the same type of complaints on the BBB website so I know I am not alone in this issue. Now, due to them losing my title I will have to pay more money for a lost title on my original state and then more money to the current state I live in to get my vehicle registered. I even had my lawyer contact their supervisor at one point and was told they would send my title, all lies. I do not feel I should be responsible for these additional fees as none of these mistakes are my fault. 
    Sincerely,

    *******************

    Business Response

    Date: 08/16/2023

    Please be advised that after a diligent search, Wollemi Acquisitions, LLC (Wollemi)has located the vehicle title, which was located internally and not, as is typically the case, at our title warehouse vendor.  The lien release section of the title has been executed and the title has been overnighted today to **************** at *************************************************************************** via ***** tracking number ************.

  • Initial Complaint

    Date:07/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Santander loan was sold to wollemi. I was never sent a statement and have never received information about the change in processing. Their listed phone number is never answered and automatically hangs up on customers. There is no other contact information. I am trying to find the 21 day payoff for my loan.

    Business Response

    Date: 07/21/2023

    Please accept this response of Wollemi Acquisitions, LLC (Wollemi) to BBB Complaint ID ********.  Wollemi is a passive account owner that outsources all of its accounts to third-party servicers.  We regret that **************** has had difficulty in obtaining the desired information.  **************** may contact the company servicing this account,******************, at ************ to obtain the desired information.   

  • Initial Complaint

    Date:06/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* sold this loan to Wollemi Acquisitions in 2019. The car was paid off in 2020 In over 4 years Wollemi never contacted me, never sent me a released title. **************** just told me repeatedly that this file is not assigned to an agency. I have no idea what that means - but this file has been with Wollemi for 4 years. I had a terrible car accident, and I need the title in order to release the car to insurance and get a new car. No Answers. No timeline as to when they can respond to the request. No help. Shame on Santander for seeking loans to this pathetic excuse of a business.

    Business Response

    Date: 06/28/2023

    Please accept this response by Wollemi Acquisitions, LLC (Wollemi) to BBB Complaint ID ********.  Wollemi is the successor in interest to original lienholder Santander Consumer USA.  Wollemis records do not reflect that the account was paid off in 2020.  After the co-owner of the vehicle, ************************************, received a Ch. 13 bankruptcy discharge in Dec. 2021, the title for the subject vehicle was sent to ********************** c/o ****************************, **************************************************************************************************** via ***** tracking number 271611753428.  A check of the ***** website shows that the package is listed as in transit, so its not clear if the package was delivered or lost by ******  Nevertheless, Wollemi will prepare a release of lien and mail it to ********************** at *************************************************.

    Customer Answer

    Date: 06/28/2023

     
    Complaint: 20243270

    I am rejecting this response because:
      The release should be sent via Fed Ex next day air.  
    Sincerely,

    ***************************

    Business Response

    Date: 06/28/2023

    The document was mailed out today prior to our receipt of the request for overnight shipping.  The document status may be tracked via **** tracking number 9307169904300109480173.  Thank you.

  • Initial Complaint

    Date:06/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need a lien release verifying that Wollemi is able to sign for Santander at the bottom of the title

    Business Response

    Date: 06/09/2023

    Wollemi Acquisitions,LLC (Wollemi) is filing this response to Complaint ID: ********. ********************** is the successor in interest to the original lienholder, Santander Consumer ******** Wollemi will mail a lien release and power of attorney from Santander Consumer ******** to ****************************************************************       

  • Initial Complaint

    Date:05/08/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I HAVE BEEN IN CHAPTER 13 ,IVE BEEN TRYING TO REACH OUT TO THEM FOR A DIRECT PAY OFF, # ************ ALL IT DOES DISCONNECTS CANT LEAVE NO MESSAGES. THEY CAN TAKE MY PAYMENTS BUT CANT GET A HOLD OF ANY ONE.

    Business Response

    Date: 05/08/2023

    Please accept this as the response to this complaint of Wollemi Acquisitions, LLC ("Wollemi").  Wollemi is a passive account owner and all servicing of its accounts is done by third party contractors, in this case American InfoSource Solutions, LLC ("AIS").  We apologize for the difficulties this customer is having.  AIS can be reached by calling ************.

    Business Response

    Date: 09/01/2023

    Please be advised that Wollemi Acquisitions, LLC ("Wollemi") acknowledges that this account is fully resolved and, as a result, it has requested the original title from its title storage vendor.  Once received (typically 3 to 5 business days), Wollemi will send the title to ************************* at the address listed in this BBB complaint via Federal Express overnight delivery. 

  • Initial Complaint

    Date:05/01/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to call this company for 2 months to see if they still had my title, I needed to find out the pay off and continue payments with them. EVERY SINGLE time I called it was busy. A busy tone. Never rang not once. Now I get a letter in the mail saying I owe almost ***** dollars to be paid in two days or they will come get my car. Ive been trying to pay the payment but needed to know where to pay it and no one answered.

    Business Response

    Date: 05/01/2023

    Please accept this as the response of Wollemi Acquisitions, LLC ("Wollemi") to this complaint.  Wollemi is a passive account owner and all servicing is done by third party professional contractors.  Here, the servicing is done by American InfoSource, LLC ("AIS") who can provide the information and assistance that is being sought.  AIS can be reached by calling them at ************.

Wollemi Acquisitions, LLC is NOT a BBB Accredited Business.

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