Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased round trip flights for my dad and he arrived fine. While visiting he got Covid and Pneumonia and was in the hospital for a week, and then even when released he was unable to travel right away. He went to the Hospital On February 18th 2022 and his return flight was scheduled for February 19th. Obviously he was not going to be able to fly as he was in the hospital. I tried to call Allegiant but could not get through. So I emailed all the requested information. Heard nothing. Tried Email and calling over and over - nothing. Each email I sent the Hospital release form that showed my dad was hospitalized on the dates stated, his release and that had and was treated for covid When my dad got better I just booked a new return flight while still trying to get Allegiant to respond. During this time (may still be) Allegiant's policy was 1) To refund the flight for COVID as long as you can show proof. I sent the Hospital admittance / release forms numerous times. Or 2) Allow a cancellation or change for $25 I did not get either option because Allegiant will not respond. You cannot call because they either say they have no reps or it is a multi hour wait to finally get to someone that is unable to help; I am still trying to resolve this matter or get credit. Not that it is a lot of money - it isn't. I just can't believe how unresponsive and unresponsible a business like this can be to customers. ******************************************************** anyone to resolve this matter.I called and emailed Allegiant a numerous amount of times over the course of the next few months. I sent them all the info including the Hospital release form from the hospital. I wasted way too much of my time to provide what they ask, send multiple emails, try to chat or call to no avail. At this point even just an email saying sorry , we are not honoring our policy would be welcomed. At least it is a response.

  Business Response

  Date: 12/03/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18417842
  
  I am rejecting this response because I have tried all those steps for 10 months and that is the same canned response,they send anyone. Therefore, I filed a BBB complaint against Allegiant and now they supply the same canned response to the BBB complaint, there is absolutely no  way to get help from them. I have even. Over and over, I tried to resolve this with Allegiant exactly how they suggested. The wait time is either several hours or no "sorry one is available. This is common feedback from customers that it is impossible to get anyone on the phone.  In addition to my numerous call attempts, I emailed about 7 times and 3 of those emails I submitted the hospital documents.  I also tried messaging on ******** and leaving a post on their page. At this point it is not about the money, I spent more hours and wasted my time to pass the amount I am due. I can only imagine how many people just gave up. This seems like criminal business practice. Offer a policy but have no way for users to utilize the offer. Why is it so hard to do this? They have had a policy in place that if you had covid, had to cancel a flight due to covid, submit the proper forms then there would not be charged to change the flight. That did not happen and has not happened even 10 months later. We, and many customers, have not been able to get any help from allegiant on this since day one. Not only did we have to purchase a completely new full price ticket, but we also never received a refund for the one we had to cancel and again it has been 10 months. 

  I starting to wonder if there is a class action lawsuit here.There must be ****s of customers in the same situation. Reading reviews and posts on the Allegiant page I would say it is easy to see there are. 
  They need to call or contact me to settle this. I am tired of spending hours upon hours and getting nowhere but a canned generic response over and over. 

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/30/2022

  We regret any dissatisfaction and look forward to addressing your concerns directly.
  
  Sincerely,
  Allegiant *********************** Team

  Business Response

  Date: 01/29/2023

  We regret any dissatisfaction and look forward to addressing your concerns directly.
  
  Sincerely,
  Allegiant *********************** Team

• Initial Complaint

  Date:11/15/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Itinerary Number: BTFMV4 Flight Number: **** and ********************************************* canceled flight yes Mailing address **************************************************************************************************** Relationship: passenger Request Details: My wife **** and I were going to ************ from **********/************; leaving 5/20/22and returning 5/22/22. We had gotten through security and were waiting to board the plane when I began having chest pains. We had to quickly leave before boarding and go to the hospital. We found I had a heart attack and had to have emergency surgery. I was discharged Monday, 5/23. We would like to get a refund or credit for a future flight.

  Business Response

  Date: 12/03/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 12/10/2022

   
  Complaint: 18406940
  
  I am rejecting this response because: we have already tried each of the "options" listed.  We have called at varios times of the day, including late at night (10pm) and have been on hold as long as 2 hours with no answer.  We have tried to email on numerous occasions (info shared with BBB as part of the complaint) with only an automated response (thanks for the email).  I feel this is a stall tactic which will get us nowhere.  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/14/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight on Allegiant for my son and they canceled my reservation and provided inadequate recourse. I made travel arrangements months in advance, as is customary and encouraged for airline reservations. With only days notice Allegiant canceled my reservation and provided no substitute flight on either their airline or with another airline. My original airfare was $162. Now less than 10 days from my travel date, airfares have increased to more than $900. Allegiant offered an automatic refund of my original purchase I have not received and which I do not accept as reasonable. Not only have they held my money for several months and provided no interest, but they have also cost me hundreds of dollars because ticket prices have increased. I purchased round-trip transportation from *** to DSM and Allegiant should be responsible for providing it. If they do not wish to fly themselves, they should book me with another airline at their expense.

  Business Response

  Date: 12/03/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 12/07/2022

   
  Complaint: 18393156
  
  I am rejecting this response because:

   

  This isn't a response to my complaint. It's simply a message stating that I can call and wait on hold for over an hour to talk with someone in the *************************** that will tell me the same thing they've already told me. I appreciate that you're sorry, but that doesn't change the fact that you sold me a ticket and then canceled my flight at the last minute, without providing me alternative transportation, requiring me to then purchase an overpriced (because it was last minute) ticket from another airline. You cost me real money, not to mention all the other wasted time and stress, and your failure make it right is unacceptable. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/14/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 9, 2022 I was at *************** with my 82 yr old mother for her to catch a flight to *******,**** *******. When we arrive to *************** we found out the flight had been cancelled. I called ***************** After 30 minutes, on hold we were now at home. I had to rebook with United to get back to *******, **. Speaking with **************** all they could do was offer me a credit of $77 which was credited to my **** of America card on Jan 11, 2022. At 4:30 am I was just tired so was my mother. They offered me $150 Voucher coupons that are suppose to be valid for 1 year. I just wanted a refund but was to tired to argue.I reviewed my BoA Card and had two charges from Allegiant Air. On Nov 29, 2021 charge for $24 .00( Luggage and tix ). Then a second payment Dec 1, 2022 for $174. Total $198.00 I have tried 3 different occasions to book a flight from ******* to ******* but Allegiant Air no longer flies that route. I want my $150 amount of vouchers refunded back to me or a check. These Vouchers are useless to me and my mother. The airport in ******* was a small one in **** which they do not fly to any longer. I have waited almost a year to see if maybe they would add it back, but it has not happened. The vouchers will expire soon. We like Allegiant Air and have always used them because of the smaller airport and convenient location to my mothers home area but we can no longer use them because they no longer service our route.

  Business Response

  Date: 12/03/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 12/07/2022

   
  Complaint: 18398569
  
  I am rejecting this response because: I purchase tickets for a flight to *******-**** ******* on Jan 11, 2022. I was charged $198 for ticket an $24 for luggage. Allegiant Air cancelled my flight at 4:30 am. I called them at 4:40 am an tried to rebook a flight but they had none . They gave me $150 in voucher to use during year but they did not say they were cancelling their route to *******-Mesa *******. I hed to rebook through United which was more expensive to get my 80 year old mother back home. I want my credit back to credit card that I used to purchase original ticket. They cancelled the flight. They no longer service route. Voucher is useless to me. I want my money back. I purchase with card so reimburse me back on the card. I will return their vouchers . ***************************** 12/6/22
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a trip with Allegiant airlines for a girls trip from *************** to *********, **. Confirmation # C77JJD. Unfortunately, there is a Hurricane ?? coming Nov 9, 2022 Allegiant airlines cancelled both flights departing & returning. They sent ** an email today 11/8/22 at 4:45pm letting us know about the flight cancelation and we were told per Allegiant airlines email we would get a "full refund". We were on the phone with Allegiant airlines to get a full refund for 1.5 hrs. & spoke with 4 different employees who refused to reimburse us the full amount of 4 tickets totally $1,308.00. We then tried going to the Allegiant website called managed travel & the website refused to reimburse us.This is unacceptable & unethical & we would like to file a full investigative report. Plus I am writing a ****** Review on this airline customer service.

  Business Response

  Date: 12/03/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to transfer a voucher into my mothers name as i will not be able to use it before it will expire. I was expecting a refund not a credit voucher.Voucher # CR8233-DF46-F61C-EF4F

  Business Response

  Date: 12/03/2022

  Vouchers cannot be transferred, but you can use the voucher for a flight for your mother and book online. 

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Confirmation Number: B77GPF Our flight was delayed over 12 hours, at one point we were on the plane and had to ******* due to mechanical failure. This issue caused by Allegiant made us pay for a more expensive rental car and more expensive ********** we arrived to our destination due to the itinerary changing because of the long delay. We were promised vouches in which we never received and we have tried to reach out to allegiant multiple times and they tell us it takes months to get back to us on the issue, yet we have not heard back. We actually love flying Allegiant usually, but this issue must be resolved for us to fly with them again. We are asking for a 50% refund on our flight cost, as well as the vouchers we were promised that we did not receive. I hope we can work towards a resolution. Thank you.

  Business Response

  Date: 12/03/2022

  We regret any dissatisfaction and look forward to addressing your concerns directly.

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18377499
  
  I am rejecting this response because:

   

  I have already attempted repeatedly to contact the company directly. At this point Allegiant sees what I want, I want a 50% refund and a proper voucher. Please accept those parameters, Allegiant
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/30/2022

  We regret any dissatisfaction and look forward to addressing your concerns directly.
  
  Sincerely,
  Allegiant *********************** Team

• Initial Complaint

  Date:11/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach Allegiant air about a voucher for over 6 months now. My voucher is about to expire and I and trying to ask if it can be extended due to pandemic and issues with trying to reach someone to claim the voucher I have been on hold for about 6 hours at a time have sent numerous emails and even tried ******** which is what they said to do and no luck. This is ridiculous I have a voucher worth $469 and can not get in touch with a single person. I have tried numerous ways and numerous times. Currently on hold with them for 1.5 hours and nothing yet. What am I to do ?? Yea hats a lot of money for me to lose.

  Business Response

  Date: 11/05/2022

  Thank you for reaching out to us through the Better Business Bureau of Southern ******. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a flight for six people back in May 2022 , but my son had a medical issue and could not attend, but I called allegiant air and I canceled in time and they said they would give me a voucher if I called the next day. I called the next day and I was on hold for six hours and I cannot get through nobody ever respond to me to help me get the voucher. Now today I called and I am taking another allegiant flight and I was hoping their customer service would be able to properly give me a voucher. They looked at my customer record and they said they could see where I cancel the flight properly ahead of time right should be able to get a voucher. but they said I waited too late and theyre not going to give me a voucher for the flight that my son could not take that I had already paid for I want my $400 back for this flight and/or I want them to make good on a voucher for the next flight. ******************* ************

  Business Response

  Date: 11/05/2022

  Thank you for reaching out to us through the Better Business Bureau of Southern ******. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

• Initial Complaint

  Date:11/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refused me the product I paid for. No other services available the day of so I had to make extra accommodations. Staff was extremely rude and disrespectful.

  Business Response

  Date: 11/05/2022

  Thank you for reaching out to us through the Better Business Bureau of Southern ******. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team