Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2022

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My infant son and I were passengers on Flight **** from ********** ** to *****/*********** tonight, October 21. I arrived with a compact travel crib that was specifically created for airline travel and planned to bring it as a carry on item so my son could nap before our delayed flight took off. The bag falls within the carry on size limit for every airline (please see photos.) As you can see in the images, the measurements of my bag are: 8 in. x ****. x 22 in. Allegiant's website states that their carry on bag limit is: 9 in. x 14 in. x 22 in. Allegiant representative ********************************* however thwarted my plan by insisting this had to be checked, at a cost of $50, because she insisted that ************ always must be checked. She refused to acknowledge that this particular one is actually the size of, or smaller than, what is permitted as a carry on. She reluctantly saw that it did indeed fit well within the test bin, yet still insisted it must be considered checked luggage. When I paid the $50 fee with a **** gift card, I realized I made a mistake and should have used a credit card in order to request a refund upon arriving home. ********* rudely told me, this is not ******* and I am not a cashier. This comment was condescending, and unnecessary. I respectfully request a refund of this $50 fee due to the fact that it never should have been charged as checked luggage.

  Business Response

  Date: 11/05/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 11/08/2022

   
  Complaint: 18298087
  
  I am rejecting this response because: I filed a complaint on October 23 via the website form that was suggested and have not heard back. I also sent an email on October 21 and heard nothing. Allegiant is ignoring me.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/03/2022

  We regret any dissatisfaction and look forward to addressing your concerns directly.

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18298087
  
  I am rejecting this response because:

   

  Allegiant said: "We regret any dissatisfaction and look forward to addressing your concerns directly."

  But they have taken 0 action to do so. I sent two emails over a month ago and still have not heard a single word from them.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/21/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If there were a negative 5star i would click it. I have flown with allegiant over the past15-20 years never ever a problem. I have traveled with my little babygirl ***************, **** the last 3 years without probs. On wednesday, october 19, 22, I was flying to my nieces wedding in *********, actually flying in to ************* and had car rental. Boarded the plane, in ***********, Taya in carriage, got to seat, open seats on both sides of us, **** started struggling trying to get out of carriage I took her out, plane still stationary and boarding, administered some liquid melatonin stewardess got her some water. put taya back in carriage she was settled for a few minutes, plane still stationary. Got her back out gave her a little more melatonin, ************** said to me the dog has to go in the carrier, I said yes I know i have to give her a little more melatonin I will put her back in, i promise she will be in for take off. Two minutes later a guy came and escorted me off the plane! Taya is a well behaved puppy, no barking, biting or behaviors, not even with all this stupid **** going on. Then I ask about my luggage and they tell me I can get it in *************...really, I paid for it to fly there and back Allegiant should send it back. Not to mention my medication is in it, B/P, High cholesterol and antidepressant.

  Business Response

  Date: 11/05/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 11/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a flight from ******* to ************************************* in Orange County round trip. It included checked baggage of a set of expensive golf clubs. Allegiant cancelled our trip home from ******************* AP, we then had to book a flight on Delta the next day to get home. Allegiant said the clubs were sent on to ******* on a Sunday flight which was 3 days after our cancelled flight. We have tried repeatedly to pick up these clubs which Allegiant is saying is in *******, but when we get there, no clubs. We want either our clubs back or $2,000. Reimbursement for the clubs.

  Business Response

  Date: 11/05/2022

  Thank you for reaching out to us through the Better Business Bureau of Southern ******. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had booked a flight from ******** ** to ******** ** and also the returned flight as well too - confirmation number is BY42S9. They canceled the flight the night before 6/30/22 we were to fly out - did offer us a refund which we did receive - but also offered us (my husband *************) each $200 checks for the inconvenience. They claim that "Paynuver" sent the checks however we have never received them. This has been going on since 7/1/22 - they keep stating that they are sorry for the wait time and will contact us as soon as they receive an update from Paynuver. This have been going on for over 3 months now - a new check should just be sent out so that we can have this issue resolved. This is the second time in 1 year which our flight from ******** ** to ******** ** as been canceled at the last minute with no explanation.

  Business Response

  Date: 11/05/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 11/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I recently cancelled a flight. Before I canceled it it said the voucher would end on 7/30/23. But after I canceled its now showing 2/2023. If I knew it was gonna be February I would not have canceled. the 7/30/23 date should be honored as it was displayed on the screen

  Business Response

  Date: 11/05/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 11/07/2022

   
  Complaint: 18230743
  
  I am rejecting this response because: I have reached out in several occasions via emails without resolution. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/03/2022

  Tell us why here...We regret any dissatisfaction and look forward to addressing your concerns directly.

• Initial Complaint

  Date:10/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is with Allegiant air. I reached out to them following a flight I took that was delayed ALL day due to them not having a crew to fly the flight they allowed me to schedule. I had to wait for a crew to finish flying their scheduled flights and then come fly the flight I was waiting on it took all day and cut into one of my trip days. While on the flight I experienced EXTREME disrespect from a flight attendant it was witnessed in front of other passengers. I put the incident in the complaint. I filed my complaint August 1st 2022 they didnt reply until October 13th 2022. Their reply was vague and didnt include anyway to rectify the issue. They didnt offer me anything for experiencing the disrespect/harassment or the delay that was not a mechanical issue. I want a free flight or my ticket refunded! While at the airport they didnt even offer food and we were there all day, they gave out chips and soda (I cant drink carbonated drinks) I asked about lunch being provided and was passed off to staff member after staff member only to be told no. I have attached both emails below.

  Business Response

  Date: 11/05/2022

  Thank you for reaching out to us through the Better Business Bureau of Southern ******. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem happened on July 21,2002 on Flight no. BZG7KF My flight was delayed received no notifications by email or announcement as I had checked in almost two hours before plane departure, missed an entire day of vacation due to Allegiant not having a crew. No consideration was given no accommodations when in fact there is a clause that states due to getting patients to their destinations timely or missing part of their flight on the aircraft a passenger will be commented my fight was delayed almost 6 hours I missed significant aspects of a vacation planned for months only to have a day forfeited because they had no crew, the experience was horrific , I notified Allegiant to only be told they would do corrective counseling on the employees who did not give the service which their company is to provide and was also told it wasnt a federal law for them to compensate myself or my bestfriend for a delayed flight that was Allegiant fault, which is just downright inconsiderate especially reading their clauses relating to delayed flights for a flight for destination time of **** am and not to arrive until 830 pm and for Allegiant to not replace fare that was not accounted far timely needs to be resolved especially when it is noted in their contract

  Business Response

  Date: 11/05/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 11/07/2022

   
  Complaint: 18227746
  
  I am rejecting this response because: I have tried to get it resolved by those options and this matter has not been addressed properly according to their clause in contract when flight tickets are purchased that they will take accountability for any passenger who has lost hours of travel over 4 I lost more than 4 hours of travel because the airline had no flight crew, and staff provide unsatisfactory customer service, they need to honor the term of their contract for customers by either a flight ticket to compensate for travel time list on their behalf or a refund 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/03/2022

  We regret any dissatisfaction, however, Allegiant's position on the matter has not changed. 

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 16th I canceled a flight to ******* due to Hurricane ***. I have the chat script where the agent canceled and stated I would be credited the money in full within 5-7 business days. I havent received the credit as of today 10/13/22. I cant get through to call, it Sais user busy. If you call the alternate number its reservations and they wont help me or transfer me to someone that can.

  Business Response

  Date: 11/05/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 11/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a direct flight from ***** to ***. We arrived 2 hours ahead of our flight at the ticket counter and checked 2 bags. The agent told us everything was set and we should go to our gate. When we arrived in ***, we had no bags. The Allegiant agent in *** told ** we would have to contact customer service and the ***** airport ourselves to find out what happened to our bags. Over the next several days, we spent 7 1/2 hours on hold with customer service. On one call, after a 2 1/2 hour wait, a representative answered, got our name and confirmation number, then disconnect the call. I have been unable to get a customer service agent to answer since. Our bags were located a week later in ********, ************. An airport employee read our personal id tags on our bags and called us. The bags were shipped to us and we got them 9 days after our flight. When we received the bags, the tags placed on them by the Allegiant agent had the wrong name and they were checked to ********. We filled out the required forms at the airport + have repeatedly sat on hold with customer service and no one will assist us with this issue.

  Business Response

  Date: 11/05/2022

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. There are several ways to contact us directly to address your concerns:
  
  Call our ************* Team at **************. Our team is available to assist you 24/7. Please note, wait times may be lengthy during peak times (5:00 A.M. 8:00 P.M. P.S.T).
  
  We may be emailed through our website at www.allegiantair.com/customer-request-assistance. Simply complete the form indicating the nature of your complaint.
  
  Email us directly at ***********************************************************************. All emails receive a response, and all complaints are handled in the order they are received.
  
  Our Web Chat team is also available Monday through Friday from 5am to 7pm (PST) to assist passengers by clicking the Chat Now! link - https://www.allegiantair.com/contactus
  
  If you have a concern about your baggage, please email our Baggage Team directly at *****************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they were received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  Allegiant *************/Relations Team 

  Customer Answer

  Date: 11/21/2022

   
  Complaint: 18204331
  
  I am rejecting this response because: i have already made attempts to contact Allegiant through every avenue listed in their response---i continue to have no contact from Allegiant.  it is impossible to get through their customer service line---i've waited over 7 hours; I've sent an e-mail and get an automated response that they will contact me and they never do.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/03/2022

  We regret any dissatisfaction and look forward to addressing your concerns directly.
  
  

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I had a flight with allegiant from ******* to *********. The flight dates were October 8th, 2021 and return on October 11th, 2021. Both flights were cancelled within hours of when I was to fly out with NO OPTION those days to have the flights moved. I had to find another airline to go and I was able to return on Allegiant 3 days after my original flight on October 14th, 2021. I had spoken to a representative from Allegiant who stated I would get vouchers with a refund for my total cost of the flight as well as two direct $150 money vouchers for the extra money spent having to book another flight and stay 3 extra days in *********. I was told I would have a year to use my flight vouchers. I do not have those vouchers and I have been attempting to get ahold of Allegiant Air. It is impossible to reach them via phone or chat. Also, I only received one of the two $150 money vouchers. Initially, I was able to tell them about only receiving one of the vouchers and I was told they would resend the other one but I never received it. I would like to receive 2 airline credits for each flight cancelled- first one $137.99 and the second for $201.00. I don't believe after it was THEIR fault, that I be punished into a limited time frame to use the credit. I also would like to receive my $150 voucher that was not sent.