Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car through ******* and paid $334.04 for unlimited mileage to rent a car from Easirent. When we went to pick up the car they charged us $****** for out of state fee even though we were only going 2 hours away. This extra fee was not clear at booking and it feels like a very sneaky add on. At this point we had no choice but to pay it because we were trapped there and it was too late to cancel. Had I known the car would be $334.04 +****** I would have gone with Enterprise or *****. They whole point of using Expedia/Easirent was to save money.

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a call from last Vegas location. I initially paid for the insurance but went back the very next day to cancel the insurance because I was already insured through my credit card ** and my personal insurance. I was told I would be getting a refund in 7-10 days and have yet to receive it. This occurred on July 6, 2024. The amount owed to me is just under $200.00. The reference # CS-*******-03. I called customer service again in May after having yet another issue with that **mpany. (When I arrived to pick up car I already paid for there were no cars available.) I called again today and was told this **mplaint will be forwarded to regional manager.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/01/2025, I attempted to extend my Easirent rental (Reservation # *******) by calling their customer service line around 8 PM. I was instructed by an agent to first extend third-party collision insurance, which I did immediately through their partner and sent proof via email as requested.The representative said I would receive a callback once the branch was less busy, but I never received one. When I called back after waiting over an hour, the location had closed without noticeleaving me unable to complete the extension as directed.The next morning, I called again and was told Id need to visit the branch in person. When I arrived, I was told the company had already rebooked my rental without notifying me or disclosing the price, and had already charged me. I was also informed that the insurance I purchased (roughly $60) was non-refundable, which pressured me into continuing the rental even though I did not agree to the terms or price.Details:Date of transaction: [04/28/2025 + 05/01/2025]Amount charged without consent: $143.01 What Easirent committed to: They told me to extend insurance first and they would follow up to complete the rental extension.Nature of dispute: I followed instructions to extend, but Easirent never followed through, rebooked the vehicle without my consent, and charged me without informing me of the cost.Has the business tried to resolve it? No resolution has been provided, and no communication about the charges was made until after the fact.Involves advertising? No.I am seeking a full refund of the rebooking charges that were applied without my consent. I am not disputing the original rental, only the unauthorized extension and related costs.

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Easirent overcharged us for our car rental. We booked a 4 days (2/26/25-3/1/25) of car rental with Easirent at ************* with $11.22/day for a total of $44.88. When we arrived at Easirent on 2/26/25, they told us we had to pay additional $253.44 for the 4 days of car rental that includes daily charge of tire and glass pack 4, location surcharge, energy/pickup surcharge , vehicle license fee and CDW. They forced us to take their additional insurance even though we are fully covered through our car insurance. We believe Easrirent makes up these additional fees to lure you in with supposedly low prices and end up charging you much more than reputable rental car companies like *****. When we told the lady at the counter that we didnt want to take the huge extra charge and would like to cancel our car rental. She said that we were 20 minutes after we scheduled pickup time and couldnt cancel it. We arrived actually half hour earlier than the scheduled time and waited in line, watching some customers complaining about their rental. The next day, we wanted to return the car and cancel the the rest three days of rental, they said that they wouldnt return the charge for the rest three days even if we dont rent their car!We have rented cars with many car rental companies before and never seen any company like ******* so intentionally overcharging customers! We hope they can be stopped and no other senior citizens like us will be cheated and forced to take unfair prices!

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented car on 3/29. When completing preliminary inspection of car, noted crack in windshield. Provided evidence to clerk and it was noted damage existed prior to rental and I would not be charged. When returned vehicle 3/30, showed video taken at initial rental of vehicle to intake person for rental returns and it was noted damage was preexisting. However, I did not get $250 deposit returned. When inquired about it, I was told it was due to damage to windshield. Submitted video and photo evidence to company 2 times. and have called 3 times but no response. Refusing to send me invoice or explanation of charges in writing as I have requested to document for my credit card company so I can complete my dispute of the charges.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car rental company is attempting to charge $700 for a small chip on the windshield that on average costs $60-$100 at most. We believe this chip was already on the vehicle but was so small that it was overlooked. This rental company is unjustly attempting to charge additional fees to consumers as an additional revenue stream and its incredibly unethical. I believe a more thorough review of their business practices will reveal unethical treatment of consumers. After refusing to pay this we were refused advertised shuttle services and forced to walk back to our hotel a few blocks away. This would have been fine, but on our walk back we were literally chased down by ****** an aggressive and rude employee, that accused us of still having the car key. We were walking down the sidewalk on the left side of the street when we heard a loud engine revving. We looked back to see her vehicle speeding, then driving down the wrong side of the road to pull up on us on the street. I was truly afraid for our safety due to her aggressive behavior and initially thought she may have a weapon or was going to attempt to harm us in some capacity. We turned out our pockets and emptied a purse to prove to her we did not have the key. She still did not believe us and it wasnt until another employee came to bring her back that she stopped harassing us. I am considering further legal action but will settle now for an apology from the business, a refund for the entire transaction ($107.03), and a promise they will no longer pursue us for additional expenses.

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally complain about the terrible experience I had at your ***************** location on March 20, 2025. After waiting in a long, frustrating line at 11:00 PM, I was met with unprofessional and aggressive behavior from your employee, ******.When I finally reached the counter, ****** insisted that I provide proof of auto insurance. I explained that my credit card, which I used to book the rental, provides full coverage, and I even showed her the policy number. Instead of accepting this, she kept pressuring me to purchase your in-house insurance, despite my clear refusal. Her attitude was rude, dismissive, and completely unprofessional.After wasting my time arguing over an unnecessary upsell, she ultimately refused to give me the rental and claimed my money would be refunded. This was not only a blatant scam attempt but also an outright refusal of service without cause.I demand immediate confirmation that my full refund has been processed. Additionally, I expect a formal explanation for this disgraceful behavior and assurance that your employees will be trained to stop forcing unnecessary insurance on customers. If this issue is not resolved, I will escalate my complaint further.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle from Easirent on December 22, 2024, specifically requesting an all-wheel drive (AWD) due to expected weather conditions during my trip. When I picked up the vehicle, I was reassured that the car was AWD. I also made it clear to the staff where I was headed and why an AWD was essential for my safety and travel plans.However, upon arriving at my cabin in ***************, ****, I quickly realized that the vehicle I was given was not an AWD. The truck began to swerve uncontrollably the moment it hit snow-covered roads, confirming my suspicions. I immediately emailed Easirent the following morning, and they advised me to speak with a manager when I returned the vehicle, as the contract was still open.During our vacation, we were unable to use the car due to the dangerous conditions, and it remained parked. Upon returning the vehicle, the manager was unhelpful, stating that she couldnt offer a refund or take further action and that everything would need to be forwarded to corporate. She assured me that I would receive a call with a resolution by December 31, 2024. Unfortunately, she never called. Instead, I received an email from customer service on December 31st, stating they would contact me by the end of the day on January 2, 2025, with an update. That deadline passed, and I still have not received any communication from them.I followed up with another email but have yet to hear back.

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a rental reservation for a car from Easirent at the ************************************* location. The car was reserved for December 23 to be picked up at 10pm. I paid in full ****** USD when I booked the reservation and received an email with my confirmation. The email stated the location closes at 10pm, so I called customer service IMMEDIATELY and was told there would be someone at the rental office until all reserved cars had been picked up or 10:30pm arrived, whichever came first.I arrived to pick up my rental at 9:51 pm, 9 minutes before their indicated 10pm closing time, and the location was closed. **************** by phone was also closed by that time. I contacted customer service at ****** on Dec 24 and explained the situation. *****, the customer service representative, informed me that I was marked as a no show and he would fix that as well as provide a full refund since the location was closed, making it impossible for me to pick up my reserved and paid for car. He advised that the refund would be processed and may take 10 business days to process. It has been more than 10 business days and I have not received a refund. I called customer service and was told that because I was a no show that I am not eligible for any refund. THE LOCATION CLOSED EARLY!! I want a refund immediately.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle from their ********* NV location on 9-19-24. I bought the Extra Insurnace (CDW and Liability) as well as I didn't want to have any issues when I returned the vehicle. Upon returning the vehicle the eagle-eyed service person who was helping someone else already grabbed a piece of paper before even inspecting the car and came over and said to fill out the accident report. I like what accident, we didn't have an accident. He then pointed out a tiny chip in the window that we did not even notice when we got the vehicle or while driving it for several days. I figured ok no problem, we bought the liability insurance as well as the collision so shouldn't be an issue. About a week later I get a call demanding payment for the window and when I pointed out that I had bought the insurance the lady said, oh I see that now, I will check on it and call you back if there's a problem. She (nor anyone else called back). Fast forward to a few months later and I'm clearing out my junk folder of my email that I rarely look at and I see a demand notice from a company claiming to represent Easirent demanding over $1000 dollars for the window. So evidently their insurance isn't worth the paper it's written on and is just a scam to get money out of people. To me the worst part of all this is the failure of the company itself to contact me via Mail and going over the details of their complaint before hiring an outside company to demand money.