Business Profile
CBD Products
BioHeal CBDThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.05/5 stars
Average of 63 Customer Reviews
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Review fromKaren V
Date: 04/11/2024
1 starKaren V
Date: 04/11/2024
This product tastes great but does nothing at all to help. THEY CONTINUE to SEND ME PRODUCT that doesn't help and has not been requested by me. Five unrequested jars arrive at a time costing $200 total each time. I did request the first order but it had absolutely no benefit for me at all except to raise my blood sugar. I still have 9 full jars and 1 partial. A refund for both the ordered five and the unsolicited second delivery, along with their agreeing to not send me any more, would make me content.BioHeal CBD
Date: 04/19/2024
Hello Karen,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
As a gesture of goodwill, we have provided a complete refund for the most recent (March) order, without requiring the return of the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview fromJohn S
Date: 03/27/2024
1 starJohn S
Date: 03/27/2024
BioHeal advertised a sale for one jar of their product for around $38. Dr. Oz was on the advertisement claiming the product will heal a person of diabetes within days and weeks of consuming the product. Against my better judgement I tried to order the product and my purchase was initially rejected due to an error on BioHeal's system and then I received an alert from my bank that the attempted charge may be fraud. I called my bank and I immediately emailed BioHeal asking them to not send the product, I did not want it.
Suddenly a charge went through for 3 jars of product for $198.47. I called customer service and was told I had to get my bank on the phone with them to resolve the issue. The product arrived and I did not open it. I have an email from Feb. 20, 2024 from BioHeal that all I needed to do was send a picture that proved the product was not opened and they would send me an RMS number and return address.
Now I have over 40 emails with BioHeal and they refuse to send the address and RMS number continuing to claim that I need to get on the phone with them and my bank (my bank will not get on a three way call according to their policy).
BioHeal is playing games with me and being dishonest and fraudulent with my return.
I have sent the product back to the return address on the package they sent me and according to tracking it was delivered. I do not have the product-BioHeal has it. I should be refunded the entire cost of the product.
If I can give a lower star than one I would. This is a terrible company and Dr. Oz should be sued for fraudulently representing them.BioHeal CBD
Date: 03/29/2024
Hello,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview fromAlex C
Date: 03/27/2024
1 starAlex C
Date: 03/27/2024
Their website is so deceptive I ordered three bottles of the CBD gummy's. They sent me five bottles of CBD gummy's charge me and sent me two bottles of the CBD oil. and charged me. I only ordered the three bottle. It was to be helping With diabetes which is a big Lie. This site is a scam they said you would be able to get your money back if not satisfied. I am not satisfied. They gave me a partial refund but would not allow me to send there scam product back to get a full refund. They also lock you in to auto refills which would be impossible to find in their ad. Total scam total scam total scam.BioHeal CBD
Date: 03/29/2024
Hello,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
As per checking, your account was canceled and refunded $129.38 on 03/13/2024. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview fromJulie H
Date: 03/25/2024
1 starJulie H
Date: 03/25/2024
Bogus website, misrepresentation of a Dr supported product. Like the others, charged for more than I should have been and for an additional item I did NOT purchase and discovered it was a default you CANNOT avoid. After contacting customer service, i received 2 credits but for a limited amount. Got the product today and talk about false advertising. They not only connected a Dr to this product falsely, but they advertised this as a help for diabetics. I should have followed my gut and not purchased it. There are no healthy ingredients and as a product advertised for diabetics.It has corn syrup and sugar. Buyer beware of this scam. The most expensive gummy candy I have ever seen. They claim 100% satisfaction guaranteed or your money back. But I have a feeling if I return it.I will be throwing additional money away on shipping charges.
Too bad.I have to leave a one star rating because they deserve less than zero.BioHeal CBD
Date: 03/29/2024
Hello,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
As per checking, your account was canceled and refunded $129.39 on 03/18/2024. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview fromMike W
Date: 03/23/2024
1 starMike W
Date: 03/23/2024
This is a similar complaint to others I've read. After disappointing results from this "candy" I received a second supply. I want a refund for the full $198. and DISCONTINUED service from these schiesters.
Mike WBioHeal CBD
Date: 03/29/2024
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.
Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.Review fromDon T
Date: 03/21/2024
1 starDon T
Date: 03/21/2024
3/21/24 - Don T. I ordered this product bioheal CBD, it does not help my sugar numbers at all, I am being charged $198.00 dollars monthly. This is ridiculous and obviously a scam as I did not ask for any other orders but the first one to try out for my diabetes. I need my money refunded immediately and for all future orders to be canceled. You gave me a credit of only $50.00 on my credit card, not the full amount of $198.00. (order #9FB7C18E4B) the person I talked to said that was all I was getting. Another scam to keep some I my money.
I am still waiting for an email stating that this auto fill (another scam) has been canceled. If I do not hear from you asap, you will force me to contact the BBB whichI really do not want to do.BioHeal CBD
Date: 03/25/2024
Hello Don,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
As per checking, your account was canceled and refunded $50.00 on 03/21/24 as you agreed to keep the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview fromJane E
Date: 03/20/2024
1 starJane E
Date: 03/20/2024
I only ordered this for aches and pains but this does not do anything for that. Now I received another order from them and I didn't want anything more form this company. Please stop sending me your produce, cancel all future orders, refund my money. I would like to send back this last order so I can get my refund.BioHeal CBD
Date: 03/22/2024
Hello Jane,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview fromMarcella W
Date: 03/19/2024
1 starMarcella W
Date: 03/19/2024
Marcella W 3/19/24
I am a diabetic and ordered this product bioheal CBD that does not work at all. I am being charged $198.00 dollars monthly it looks like this is ridiculous and obviously a scam as I did not ask for any other orders but the first one to try out for my diabetes. I need my money refunded immediately and for all future orders to be canceled.BioHeal CBD
Date: 03/21/2024
Hello Marcella,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview fromMarsha L
Date: 03/14/2024
1 starMarsha L
Date: 03/14/2024
Charged debit card but never received shipment. I did not request autoship anyway. they hide that in their addsBioHeal CBD
Date: 03/18/2024
Hello Marsha,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youBioHeal CBD
Date: 03/25/2024
Hello Marsha,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
As a one time courtesy, we issued a refund of $119.49 via E-check today. Please allow up to 7-10 business days for the e-check to reflect in your email address ([email protected]). This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, checkbook.io. Within the email, you will have the option to either Direct Deposit or Print an e-check.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview fromSAM S
Date: 03/13/2024
1 starSAM S
Date: 03/13/2024
THIS HAPPEND TO ME ALSO.
Total scam. I ordered what I thought was going to be $59.00 but was charged $198.00. I noticed this the morning after I ordered it and called to cancel, but was told I could not because the order was in their distribution center. The order had literally not been shipped yet. I then asked to speak to a supervisor but I was told none was available, I find it difficult to believe that there was not a supervisor on site. They just didn’t want to refund my money. Total scamBioHeal CBD
Date: 03/15/2024
Hello,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
Unfortunately, we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under).
Thank you.
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