Reviews

Review Details

• Review fromDeborah B

  Date: 10/03/2022

  1 star
  I ordered a couch from Valyou Furniture. The web site was deceiving regarding shipping. It lead me to believe it would ship out by Oct. 23rd but found out later after I ordered it that it was expected into their warehouse on the 23rd, then a couple more weeks to ship. So, ok we dealt with that. Today found out that it didn't come in on the 23rd, now expected into warehouse on oct 31st. Cant be without a couch til mid November (with no guarantees) so I canceled. To find out that they will not refund my money, I can only have store credit. That is unethical and insane. I would never recommend this company to anyone. PS.... I cant send this without a star but they don"t deserve the one i gave.

• Review fromEmma K.

  Date: 09/24/2022

  1 star
  SCAMMERS!!!If i could give ZERO stars i would. DO NOT BUY FROM THIS COMPANY. We ordered a $2,000 couch from them in August. They said it would be delivered to us in mid to late September. They never emailed us any updates on the couch we bought and had to continually reach out to them for shipping updates. Our 3rd time contacting them they said the shipping has been pushed back to late November. We bought a couch because we wanted to ENJOY IT and not wait 4 months and it probably get pushed back again. After asking for a refund because we didnt want to wait that long for a couch, they did not want to give us our money back. Instead they offered us an in store credit for our purchase. We said multiple times we do not want to buy from them, we want a direct refund for our purchase since IT NEVER CAME!! They are scamming people out of their money and holding it hostage even though they do not deliver on their promises. We will be filing a fraudulent claim on our credit card and contacting the Better Business Bureau for unprofessional behavior from a company. They are scammers who will not give your money back.

• Review fromMatthew G

  Date: 09/24/2022

  1 star
  Terrible and dishonest company. Ordered 8/21 with a promise delivery date of end of September/early October. Pushed out to December then repeatedly refused to issue a refund. After a lot of pushback they finally agreed to issue me a refund but in the form of store credit! As if I would ever do business with them again. I filed a chargeback through my credit card company and am still awaiting refund.

• Review fromShannon R

  Date: 09/22/2022

  1 star
  Ordered a couch 2 months ago that was said to be in stock 3 weeks later & be delivered 1 week after that. We are now entering month 3 with no delivery date in sight. I am only at my place for 12 months & have absolutely no couch. I understand things are different with ***** I was denied a refund 3 times. I would happily take my **************** elsewhere & now I am stuck.

• Review fromKanika T

  Date: 09/12/2022

  1 star

  Kanika T

  Date: 09/12/2022

  I ordered a TV Stand on June 22nd that was said to be "in-stock" at the time with normal shipping it should've come in a week they said. Fast forward to me making multiple attempts of trying to get an update with vague answers and completely no information at all. We had jsut moved into a new home and have been purchasing a lot of furniture, so I understand delays happen and things are out of company's control sometimes. How the other companies differed was that they reached out every single time there was a delay. Constant updates on order statuses and no reason for me to reach out directly. This company has THE WORST customer service completely the WORST experience I have ever had. I asked for a refund because it was not 3 months with no update and they refused to refund me because they said it was "in transit". It was supposedly in transit 3 months prior so that was a load of crock. Then after arguing with multiple reps about getting a refund, I asked to speak with a manager because I was sick of texting. No response, so I called and they said a manager would reach out to me that day. The manager decided to text me at 10pm my time telling me they would call the next day. I waited and no answer. So I called again and they pretended to refund my order and I thought everything was settled until I noticed I did not get any refund. Their response....we cant refund you. You will have to file a dispute. ABSOLUTELY A DISGRACEFUL COMPANY. How they are even operating is beyond me. AVOID this place at all costs. They are awful at customer service and will lie lie lie to get you off their back.

  Valyou

  Date: 09/13/2022

  We regret that your experience has not been ideal, Kanika. We apologize if there were delays with the fulfillment of your order. Upon checking, the item has to be moved from one warehouse to another and book a courier to deliver it. The transit time with the courier took a bit longer than expected and we hate that you had to cancel eventually. One of our managers reached out to further assist you with your refund. Please know that this is not the experience we want to share with you. We take every feedback as an opportunity for us to grow and be better. Let us know if there's anything else we can help you with.

• Review fromSarah T.

  Date: 09/02/2022

  1 star

  Sarah T.

  Date: 09/02/2022

  Ordered a coffee table two months ago and was charged at that time. Original delivery dates came and went. Constantly following up and have been told for a month "they were coordinating delivery with a third party carrier". Finally tired of dealing with them and excuses and did a dispute on my credit card for the charge. So glad I did because it appears this is a pattern! Do not order from this company.

  Valyou

  Date: 09/06/2022

  We're sorry that your experience has not been ideal. We acknowledge our opportunities and work hard to overcome them and improve our process. Upon checking, a chargeback claim has been filed and we have already responded to your bank, accepting the claim. Your bank/financial institution should be able to proceed with the refund through their dispute process. If there's anything else we can help you with, please let us know.

• Review fromMishae W

  Date: 09/01/2022

  1 star

  Mishae W

  Date: 09/01/2022

  DO NOT BUY FROM THIS COMPANY! They will lie to you on every step of the process. I waited months for my couch to be delivered. In that time I went back and forth with the customer service about when I could expect my couch and every time they had another excuse for why it was going to be a longer wait and my delivery was being pushed back. Then when it came time for my couch to be delivered they hired a company that only did curbside delivery, but I live in an apartment building and paid for delivery to specific room of my choice. So my couch couldn't be delivered. They told me they were transferring it to another shipping company and would reach out in 1-3 days. They didn't reach out to me in that time (as usual), so I reached back out to them and they had not switched my couch over to a service that could deliver it to my apartment(they blatantly lied) and so far has refused to give me my money back for the delivery, when it seems the only way I'm going to get my couch is if I rent a van and dolly and go pick it up myself. This company is extremely fraudulent, and will steal your money, and they will just lie to you with no remorse or care about if you get the product you paid for. I have no idea what the couch is actually like, because I still have not received it and have no idea where it is now. Even if it was the best couch in the world it would still not be worth having to deal with this company. Do not buy from them. They are not a trustworthy company and they do not deserve your money.

  Valyou

  Date: 09/01/2022

  Please know that this is not the experience we want you to have. We aim to provide the best quality furniture at the lowest price in the market while providing the best customer experience. We fulfill orders based on the estimated dates provided online however, our delivery dates may be affected if there are delays from the manufacturer. Upon checking, curbside delivery was added to your order upon purchase, hence the delivery method that will be used upon delivery. We understand how important this is and we wanted to make your experience better. Our records show that one of our managers reached out and discussed the options available.
  
  We look forward to resolving this case as soon as possible.

• Review fromAlex K

  Date: 08/28/2022

  1 star

  Alex K

  Date: 08/28/2022

  Ordered a sofa 5 months ago and it still hasn't arrived. They keep saying they need two more months, and finally after multiple emails gave me a delivery date. When I emailed to ask where it was once again, I was told shipment hasn't arrived yet, and they have no idea when it will. They refuse to refund my credit card, saying it's outside the "cancellation window" even though the item hasn't been delivered. Dispute filed.

  Valyou

  Date: 08/29/2022

  We do our best to fulfill orders within the estimated date provided online however, our hands are tied when it comes to delays from the manufacturer. We apologize for the inconvenience caused. Upon checking, the order was already canceled and one of our managers reached out regarding the refund. Since there's a dispute filed as mentioned, we will respond to it as soon as we receive the case from your bank.
  Please know that this is not the experience we want to share with you and we'll definitely use this to improve our internal process and provide a better customer experience. Should there be anything else we can help with, please let us know.

• Review fromBaylie P

  Date: 08/26/2022

  1 star

  Baylie P

  Date: 08/26/2022

  Company scams it's customers. Constantly changes the "estimated delivery" after you purchase your item. The company also refuses to give refunds and won't cancel your order. DO NOT purchase from this company. Search reviews on tik tok and see others have the exact same problems and worse. 0/5 stars.

  Valyou

  Date: 08/26/2022

  We regret that you still have not received your order, Baylie. We fulfill orders based on the estimated dates provided online however, any delays from the manufacturer on preorder items would affect our delivery timelines as well. We provide alternatives to our customers in case their order is delayed or not available. Our records show that our managers reached out to discuss this order with you and how we can resolve it. Let us know if there's anything else we can help you with.

• Review fromAlena L

  Date: 08/17/2022

  1 star

  Alena L

  Date: 08/17/2022

  My friend ordered a couch over 6 months ago (even though I told them not to -- they had scammed me and I had to call them for a week straight to get my money back) still no couch and delivery date keeps getting pushed back. They took their phone number off the website because I'm assuming their phone is ringing off the hook since they're a scam company. Do not order through them.

  Valyou

  Date: 08/18/2022

  We're sorry that we did not meet your expectations and that you have to cancel your order. Upon checking, the refund was successfully processed last March 31st and the credit was applied to the original form of payment used. Our contact details are also posted online at *********************************************
  
  Let us know if there's anything else we can help you with.