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Business Profile

Furniture Designers

Valyou

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Designers.

Reviews

Customer Review Ratings

1.87

Average of 126 Customer Reviews

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Review Details

  • David M

    Date: 04/18/2024

    David M

    Date: 04/18/2024

    Delivery was without problems. The gentleman was gracious and accommodating. Once the items were unboxed,I found everything to be present and unaffected.

    Valyou

    Date: 04/25/2024

    Your wonderful review means a lot to us. Thank you for sharing your experience.

  • olivia C

    Date: 04/12/2024

    olivia C

    Date: 04/12/2024

    Loved our couch from Valyou! We got it for an amazing price and it came within a week of purchase! Highly recommend to anyone in the market for a couch!

    Valyou

    Date: 04/18/2024

    Your recommendation means a lot to us, Olivia!

  • Maya P

    Date: 03/21/2024

    I ordered a chair and sectional sofa on 7/2022 from Valyou, my order number was VF3808. I received the chair within a couple weeks. I reached out several times regarding the status of the sofa until finally canceling the rest of my order on 3/2023. During this process, I spoke with multiple customer service representatives, none of whom could give me a concrete delivery date for my order and most of the time told me my order was still being processed. Upon canceling the order and requesting a refund I was told I would have to go through my bank to get one because I purchased both pieces of furniture through ****** which Valyou was no longer working with. I did try to dispute the charges with my bank but because it was several months after the original purchase my claim was denied. I reached back out to Valyou and they still refused any refund. I filed a small claims suit against them in my resident state and have subsequently won that case but Valyou has still not sent me any sort of refund. This has been such a lengthy and unnecessary process. This company needs to get it together and stop scamming customers out of thousands of dollars. At the end of the day reguardless of how someone purchases their furnature they still get the money, and to withhold that from customers who have geniune issues is fraudulent. I would not reccomend this company to anyone.

  • Joel S

    Date: 03/07/2024

    Joel S

    Date: 03/07/2024

    One of my best experiences purchasing a new couch. From the time I walked in, to the delivery, which happened 4 days after my purchase.
    Friendly service, very knowledgeable about their inventory. Was very appreciative for the assistance. The delivery happened 4 days later.
    The guys even helped me remove my old couch.
    Thank you Valyou for your professional and friendly service. Not to mention I am very happy with my purchase.

    Valyou

    Date: 03/11/2024

    Wow! Thanks for the awesome 5-star review! Joel. We're thrilled you had a great experience with us.

  • Michael O

    Date: 02/21/2024

    Michael O

    Date: 02/21/2024

    Ordered the Feathers sectional and it arrived very quickly, in 2 days! Delivery was exceptional and we couldn't be more happier with our new sofa! It looks great and is comfortable!

    Valyou

    Date: 02/22/2024

    That was fast! Your satisfaction is our priority. Thank you, Michael.

  • Matthew d

    Date: 02/20/2024

    Matthew d

    Date: 02/20/2024

    I absolutely love this place now! I got such an amazing deal on my couch and it came in so fast! I walked in and told the associate what I was looking for and he showed me exactly what I wanted. He was so detailed too and made sure I was choosing the color I wanted and which side I want the sectional on.

    Valyou

    Date: 02/22/2024

    Indeed an awesome experience, Mathew. Thank you for trusting us!

  • JAMES L

    Date: 02/16/2024

    JAMES L

    Date: 02/16/2024

    Great customer service and great product!
    This feather sectional became my wife’s favorite!
    Simply perfect!

    Valyou

    Date: 02/21/2024

    Thank you for your glowing review, James!

  • Mary H

    Date: 01/17/2024

    Mary H

    Date: 01/17/2024

    I ordered my couch on 12/8/2024. I still have not received it. When I call the first time I was told to contact the delivery company. The delivery company told me it would be out by the end of the week. That was last week. I got in contact with delivery again today and was told that Valyou put a hold on my delivery. I have already paid for it. When I contact Valyou, they deny putting a hold on it. Now I'm told I have to wait another week so they can look into it. Plus it takes forever to find anyone to help. I do not recommend this company.

    Valyou

    Date: 01/18/2024

    We appreciate your enthusiasm for receiving your furniture, Mary.
    This is an unforeseen circumstance, and we're actively addressing it. Our records indicate that one of our managers is already in contact with you. She will be managing your case going forward and providing you with the latest updates.
    We sincerely apologize for any inconvenience this may have caused you.

  • Zeyang Y

    Date: 01/08/2024

    Zeyang Y

    Date: 01/08/2024

    My order number is *******, after I placed the order and scheduled the shipping service, they placed a hold on the delivery and did not allow the company to deliver, I tried to reach out to their customer service, but no one is answering the phone or text on why they can't ship my couch after charging my card for $2000. It is a scam.

    Valyou

    Date: 01/09/2024

    We understand and regret any negative feelings you may have towards our company.
    As per our records, our team has successfully addressed all your inquiries through SMS. However, please note that we do not have a phone line available due to limited staffing. Our focus is on assisting multiple customers simultaneously, and our open channels include SMS, Email, and Chat, as indicated on our website.
    We apologize for the challenges with your delivery, and our dedicated team is actively working to resolve the issue promptly. We also want to inform you that we received an alert that your order was disputed through your financial institution, and this may impact your delivery once our issue is resolved. If there's anything specific you'd like to discuss or address, please feel free to let us know.

    Zeyang Y

    Date: 01/10/2024

    My furniture order was unexpectedly canceled three days before the scheduled delivery date, and no reason was provided. Despite reaching out to customer service, I received no resolution after three days. When I inquired about canceling the order (since Valyou had already charged me the full amount but couldn't confirm a new delivery date), I was informed of a 20% cancellation fee because the order was supposedly already shipped. This lack of clarity and resolution has left me feeling like I'm caught in a no-win situation, with a potential loss of $300-$400. This experience has been extremely unsatisfactory and feels unfair to me as a customer. This is just a scam.

  • Adam D

    Date: 12/13/2023

    Adam D

    Date: 12/13/2023

    Almost a month of delay with the shipping. Representative are not trying to help NOT nice at all and very rude.
    I’m really not sure if they are scammers or a real company…what I’m SURE about is do NOT buy from them.
    I have wasted HOURS, calling them and the delivery companies. nobody take responsibility there is no ETA at all.
    DO NOT BUY from them!

    Valyou

    Date: 12/14/2023

    Based on our records, our team responded to all your communications through our open channel, despite operating with limited staff. Unfortunately, we do not have a phone channel available, as we aim to assist as many customers as possible simultaneously.
    On December 13th, we informed you that your order was flagged as potential fraud due to the gift card used in the purchase. The cards used to purchase the gift cards were disputed, and we requested documents to verify the legitimacy, which you declined. We also presented an alternative solution, which was also declined. Regrettably, the order was canceled, even though the items were ready for shipping.
    We value your feedback, and we will use it to improve our company. We hope that this platform can be used for constructive criticism to contribute to the growth of businesses. Let's keep the conversation factual, and, most importantly, fair.

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