Reviews

Review Details

• Review fromShawn S

  Date: 12/11/2023

  1 star

  Shawn S

  Date: 12/11/2023

  I ordered a bed on 9/20/23 with a delivery date of 11/15/23 which I was comfortable with. I contacted the company on 11/18/23 and was told the item was still not in their warehouse. They gave me a new ESTIMATE of 12/15/23 which still was ok, because our guest who were to use the bed wouldn't arrive until 11/18/23. I wasn't happy, but it didn't impede my plans and I was being generous. Since I hadn't heard from the company by today 12/11/23 I figured I would check my order. And of course they gave me the same run around regarding a new estimated delivery date of 12/28-12/31 of 2023. With guests on their way in less than a week, I gave them a chance to make it right, but unfortunately they could not help and refused to help me. They almost seemed to want me to cancel after they asked several times if I wanted to cancel. When I asked about getting compensation for the late delivery and loss of time they offered in store credit. Which after looking, there was nothing I was interested in and was not sure I really wanted to deal with this company again.

  Valyou

  Date: 12/12/2023

  We apologize for the challenges you've faced, Scott. It's disheartening to hear about your experience, and this is certainly not the service we aim to provide.
  Upon reviewing your order, it appears to be a pre-order item, and unfortunately, we've been facing continuous delays from the manufacturer. Despite our efforts to provide you with several options, we understand your frustration. However, a full refund with interest exceeds our current capabilities, and we can only refund the amount you initially paid. We regret that this has led to a cancellation, and you should have received confirmation by now. Please allow 5-7 business days for the funds to reflect in your account, depending on your financial institution.
  Your feedback is invaluable to us, and we view it as an opportunity for growth. If there's anything else we can assist you with, please don't hesitate to let us know.

• Review fromMelisa R

  Date: 11/21/2023

  5 stars

  Melisa R

  Date: 11/21/2023

  Delivery was very smooth! And they kept checking up on me when my order will ship. The couch is so comfortable and very nice quality! Very happy

  Valyou

  Date: 11/22/2023

  You're making us smile from ear to ear with your 5-star review, Melisa. Thanks a million!

• Review fromShiloh Y

  Date: 11/08/2023

  5 stars

  Shiloh Y

  Date: 11/08/2023

  I am absolutely thrilled to post this review as I just received my new couch and it's A MA ZING! I recently moved into a new apartment and had ordered a couch from another company who said it would be here in less than days. On day 10, I checked the app for a status and suddenly, it's backordered until mid-January 2024.
  Clearly frustrated I went into panic mode on the search for a couch that is chic but that can also survive pets and kids. My sister helped me find this sectional last Friday (11/3) and it arrived today (11/8) - 5 days!!
  The company has been so wonderful to work with but even more so the gentlemen who delivered and assembled it, Jerry, and Jerome, were exceptional! There was a discrepancy about the delivery method upon arrival and they quickly resolved the issue and were so polite and friendly. They set me up and provided peace of mind as to the process of returns in the event I would need to. I am beyond impressed with how pretty it is - it really brings the tiny space that I have all together. Thank you, Jerry, Jerome, and Valyou Furniture, for making my day!

  Valyou

  Date: 11/13/2023

  That was quick! Super happy you love your furniture and your experience with us! Thank you for making us a part of your home.

• Review fromElizabeth L

  Date: 10/24/2023

  1 star
  Total scam. No delivery- refuses to return money. I ordered furniture in February 2022. I was told it would come April 9th and waited all day for the day for the furniture. No call no show. I contacted them to see what happened. They said to be patient as they were experiencing delays. What I fool I was. I had to keep reaching out to them. Months later the said the couch I ordered wasn’t available. I did a search and found this company had many complaints and lost trust. I asked for my money back and canceled the order. They said that once it is canceled, they will only work with the bank after that. I don’t know what they told the bank, but the bank credited me at first only to charge me back without explanation. Then I disputed the chargeback. I never received any of the usual forms requesting documentation from Citi as I usually have in all my years of banking so I actually didn’t notice the chargeback on my credit card until it reached what the bank says is beyond their responsibility. I’m quite upset at my bank, too as I provided so much documentation as per their request when I reopened the case.
  Valyou furniture is saying they couldn’t possibly ever return my money even though they acknowledge they never gave me any furniture and have my money.
  Their excuse? They no longer use the same credit processor.
  What does that mean? I’m not sure. We didn’t use *****. We paid with either ***** ***, which they do still use. We paid with Mastercard which they still take.
  Plus, they can certainly still take.
  Also, why are they still and originally disputing the charge with the bank when they said multiple times that they can’t credit back unless they get it squared away with the bank disputes department.
  I have taken these steps.
  I have do acknowledgment of non-delivery.
  I think their strategy was to delay delivery as long as possible to make the dispute process more difficult, perhaps.

• Review fromEmily N

  Date: 10/23/2023

  1 star
  Ordered a sectional September 2022 and was told it would arrive by Thanksgiving. Emailed every 6 weeks asking for update and was told it was still in production. September 2023 email back to me said same thing but was also told I could cancel. So I did. They verified the order was cancelled but said I would not be getting a refund. Have tried multiple forms of correspondence and have not had a reply. Since it has been over a year (actually credit card companies can only help in a dispute within 60 days), my cc company won’t help. Is this really how this company does business?! I wish I could submit this with a zero star review as they don’t even deserve 1 star.

• Review fromCarolyn P

  Date: 10/17/2023

  1 star

  Carolyn P

  Date: 10/17/2023

  We have a terrible experience with this company. We ordered a couch with two sectionals, and after about 2 weeks we noticed the couch lost all of its fluff. Its down feathers even fell out of the couch. After trying to tell the company about this issue a rude phone operator told us to “fluff the sofa” and refused to help us return the couch despite the warranty. When we tried to elevate the situation, we noticed the company gave us a phony number to call. We are now stuck with a flat couch whose wooden frame pokes us as we sit. Very disappointing for the amount of money we spent.

  Valyou

  Date: 10/25/2023

  We want to express our sincere apologies for any disappointment you've experienced with our sectional. We are genuinely surprised by your feedback, as we have built a loyal community of customers who have found our furniture to be of high quality and truly valuable. We hope that the recommendations we gave you prove helpful in addressing your concerns and enhancing your overall satisfaction with our furniture. We are dedicated to improving the entire furniture shopping experience, from start to finish. Our 14-day policy helps us reduce waste resulting from 'trial' customers and enables us to responsibly recycle or refurbish returned items. Our ultimate aim is to operate efficiently and pass those cost savings on to you, our valued customers. With regards to the phone number you provided it is an active phone number that you can reach us however, we are working with limited staff and won't be available to answer your calls right away. However, we can see that all your communication was answered either via email or SMS by the team. Like any business, we acknowledge that we are not infallible. We view every piece of negative feedback as an opportunity for growth and improvement. We genuinely appreciate your candid feedback, as it underscores our unwavering commitment to customer care while upholding our policies. Your insights help us continually enhance our services and products, and for that, we extend our gratitude.

• Review fromKalie T

  Date: 10/09/2023

  1 star

  Kalie T

  Date: 10/09/2023

  BUYER BEWARE. Absolutely the worse customer service I've ever experienced. If I could give zero stars, I would. I purchased a Feathers Sectional from them. I was wary about ordering online, but decided to give it a go because they have a 14 day return policy and the couches look like dupes of more expensive pieces. First off, order was delayed a few weeks. Not a huge deal, and it expected this since many reviews online report delayed shipping. So the couch comes and we had to cut the box and packaging apart to get it open. It looks like the photos and everything. But it's a little low and not super supportive. We have elderly grandparents that would never have been able to get up off this thing. Plus, the two pieces don't hook together the way that most sectionals do so they are constantly moving apart from each other. So I figured no big deal, it just isn't going to work for us. So I requested a return. Lo and behold, they have some sort of fine print in their policy that says they don't accept returns unless they are in their original packaging including all the wraps on the inside and everything. I'm like how the hell could I have tried the couch without opening it? We literally had to cut everything apart during unboxing and there would have been no way to salvage the box and certainly not the wraps inside. It's a sneaky way of getting out of accepting returns and it's just bad business for an online furniture company quite frankly. There was no offer to take it back with a restocking fee, exchange, store credit, NOTHING. Just a "sorry I can't help you with that!" Probably the worst experience I've ever had with a customer service rep.

  Valyou

  Date: 10/12/2023

  We want to express our sincere apologies for any disappointment you've experienced with our sectional. We are genuinely surprised by your feedback, as we have built a loyal community of customers who have found our furniture to be of high quality and truly valuable. We hope that the recommendations we gave you prove helpful in addressing your concerns and enhancing your overall satisfaction with our furniture.
  We are dedicated to improving the entire furniture shopping experience, from start to finish. Our use of original packaging serves multiple purposes: it helps protect the package during shipping and storage, reduces waste resulting from 'trial' customers, and enables us to responsibly recycle or refurbish returned items. Our ultimate aim is to operate efficiently and pass those cost savings on to you, our valued customers.
  However, like any business, we acknowledge that we are not infallible. We view every piece of negative feedback as an opportunity for growth and improvement. We genuinely appreciate your candid feedback, as it underscores our unwavering commitment to customer care while upholding our policies. Your insights help us continually enhance our services and products, and for that, we extend our gratitude.

• Review fromTim S

  Date: 10/08/2023

  1 star
  No delivery of item after one year of waiting. Customer service cannot issue refunds, store credit, a reorder or provide any advice other than to wait. My item has been listed as in stock and ships within 2-5 days for the last year but they still have not shipped it. The other items we have received from this company were great, unfortunately they are also willing to operate fraudulently by accepting payment for items and then not delivering them.

• Review fromKeunshea F

  Date: 10/05/2023

  5 stars

  Keunshea F

  Date: 10/05/2023

  I recently purchased a stunning loft couch from Volyou Furniture, and I am absolutely in love with it! The design is modern and sleek, yet comfortable and inviting. The quality of the materials used is top-notch, and the stitching is impeccable. Not only is the couch beautiful, but the delivery was also seamless. The driver was so helpful and courteous, making sure the couch was placed exactly where I wanted it. I couldn't have asked for a better experience from start to finish. Thank you, Volyou Furniture, for providing such a wonderful product and service!

  Valyou

  Date: 10/10/2023

  Thanks for sharing your epic experience with Valyou Furniture! If you ever need more furniture hookups or have more thoughts to spill, they're all ears. Enjoy that stunning loft couch and the chill vibes it brings to your space!

• Review fromPherin G

  Date: 10/05/2023

  5 stars

  Pherin G

  Date: 10/05/2023

  Customer services was phenomenal. Shipping was quick and installation was perfect. Highly recommend

  Valyou

  Date: 10/05/2023

  Thanks a million for the glowing review.