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Business Profile

Glass Coating and Tinting Materials

InstaTints

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Coating and Tinting Materials.

Complaints

This profile includes complaints for InstaTints's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

InstaTints has 2 locations, listed below.

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    • InstaTints

      7121 W Craig Rd Ste 113 Las Vegas, NV 89129-6038

    • InstaTint

      138 Holly Terrace Sunnyvale, CA 94086

    Customer Complaints Summary

    • 151 total complaints in the last 3 years.
    • 150 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/26/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for window tint for my car on 7/13/2024 even paid extra for insurance Incase I had an issue with it. Contacted company after item kept having issues and needed replaced. This was 9/4/2024. Company responded 9/5/2024 asking for pictures to show the damage and issue. I responded with that request on 9/5/2024. No response by 9/12/2024 and sent yet another request for a response. Sent yet another request for a response on 9/18/2024. Sent another request on 10/19/2024 for an update. Sent another one 11/12/2024-no response. Sent again 2/18/2025- sent another request 2/21/2025. FINALLY - received a response saying they follow a 30 day return policy and we are past that. I replied that I purchased extended warranty and this is unacceptable. 3/1/2025 they will replace the damaged windows. I responded with a thank you on 3/1/2025 with a possible solution as to why the tint had issues with change in weather. Received a response on 3/15/2025 saying thank you for the details and possible problem and they will look into it. 3/28/2025 - contacted again for an update on when the item will ship. 4/1/2025 they responded saying to be patient as no tracking information yet. 4/8/2025 I sent another request for an update or to just refund me. 4/10/2025 they responded they cant refund but will advise when it ships. 4/23/2025 I sent another email asking for a status update. They responded 4/25/2025 saying they are working on the order and will ship when it is ready. 5/6/2025 asking again when it will ship. 5/7/2025 they responded advising they understand my frustration and will ship as soon as they can. 5/24/25 Sent another request asking for a refund. This is insane. Dealing with this since September of 2024. I just want a refund.

    • Initial Complaint

      Date:05/26/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/15/2025 I purchased window tints for my car, weeks went by without any shipment info, I reached out for a explanation and they had said their product was damaged and would have it shipped within 2 weeks....3 weeks went by and still no info on shipping its now been over 2 months I asked for my money back on the last email I had sent them and they stopped getting back to me I just want my money back, they received 109 dollars and I received nothing

    • Initial Complaint

      Date:05/21/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order # **** Transaction Date: 23 May 2024 Purchase Price: $ ****** Product Ordered: Removable auto tint. Advertised as rigid tint designed for easy application and removal, ensuring quality and durability. Complaint/Dispute: I received the product damaged and of a material unlike what was advertised. I requested a refund based on their promised 30-day money back guarantee. Companys ******* to Resolve: Aug 9, 2024-*********** offered a 50% refund, which I accepted but never received, and communication became very difficult. I contacted them multiple times through both email and Instagram Messenger and didnt receive a response until Sep 29, 2024. Through multiple attempts to resolve this, I received an email on Nov 19, 2024 stating that they do not offer refunds, but could ship me a replacement product instead. Ive contacted them multiple times over several months with no action taken on their part. It has now been almost a year since I made my original purchase and I cant get them to respond, send me a replacement, or get a refund. They still have my money and all I have is a damaged, unusable product. I have all the correspondence with addition info and context to back my claim.

      Customer Answer

      Date: 06/19/2025

      So, Im confused. The company has several complaints yet they are allowed to basically steal my money with no recourse, simply because they fail to respond to communication attempts? How is this okay?

    • Initial Complaint

      Date:05/20/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 04/10 .. receiving the run around with the same emails saying its delayed production or in processing. I asked to cancel my order and they said they cant. This companys a scam and cant even provide proof of production

    • Initial Complaint

      Date:05/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on 4/8/2025 for window tint custom made for my vehicle. I was sent a receipt of my purchase with a shipping date of between 2-3 weeks but at the time (tax season) the company was experiencing delays. I was never provided any tracking information and never received the product. I have also reached out several times with no response. I simply just want a refund totaling $128.38.

    • Initial Complaint

      Date:05/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business Name: InstaTints / SND Holdings LLC Business Address: *************************************************** Phone: ************** Complaint Type: Unauthorized Debit Card Charge / Fraudulent Transaction On May 14, 2025, I discovered a debit card charge of $259.97 from InstaTints / SND Holdings LLC. I did not authorize this transaction, nor have I ever knowingly done business with this company.After noticing the charge, I attempted to contact the merchant using the phone number and email provided on their website to request an explanation and refund. I have received no response to my inquiries. Additionally, my bank declined to reverse the charge, stating that the transaction was processed as an online purchase and the merchant provided limited transaction data.Upon further research, I found that InstaTints holds an F rating with the BBB and has numerous similar complaints from other consumers, indicating a pattern of unauthorized charges, failure to respond to disputes, and poor business practices.I am requesting that InstaTints issue a full refund of $259.97 and cease any further unauthorized use of my card information.Additionally, I am filing this complaint to alert the BBB to these deceptive practices and urge a formal investigation into this business.Transaction Details:Amount: $259.97 Date: May 14, 2025 Payment Method: Debit Card Merchant Name on Statement: InstaTints / SND Holdings LLC

    • Initial Complaint

      Date:05/16/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for precut window tint, received several confirmation emails including one with a link to my purchase. After weeks of waiting I tried to reach out via the email listed. They do not have a phone number available. I received no reply and the link to my order now pulls up a "404 Not Found" error.

    • Initial Complaint

      Date:05/13/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order through the Instatints website on April 5, 2025, and I took a screenshot of the confirmation page with order number E1QE60W3U. My bank account was charged $139.04 on April 7, 2025. However, I never received an email confirmation, and the product has not been delivered as of today.I submitted a message using the companys website contact form and followed up via Instagram direct message, including screenshots showing my order confirmation, screenshots of the contact form and proof of payment. Despite this, I have not received a response or update from the company.I am requesting either the immediate shipment of the item or a full refund. If this is not resolved promptly, I plan to initiate a dispute through my bank.

    • Initial Complaint

      Date:05/13/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Window tints don't fit correctly. Website clearly states no adhesive needed, but adhesive was included and needed, but tints still don't stay attached to window when rolled up and down. There is not only a 30 day money back guarantee, i was forced to buy a lifetime warranty. I have tried to contact the company several times and they are ignoring all my emails.

    • Initial Complaint

      Date:05/12/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over 2 months I ordered and no tracking number. Same excuse with material issues as with everyone else. This is an online scam and trying to collect money from people that don't know any better.That cannot, you can get a refund from a business online. They offered me a 25% discount off of my order. Just like everyone else, it seems that they're peddling the same story in hopes of people giving up and not requesting a refund. So that they can keep the money.

    InstaTints is NOT a BBB Accredited Business.

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