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Business Profile

Glass Coating and Tinting Materials

InstaTints

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Coating and Tinting Materials.

Complaints

This profile includes complaints for InstaTints's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

InstaTints has 2 locations, listed below.

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    • InstaTints

      7121 W Craig Rd Ste 113 Las Vegas, NV 89129-6038

    • InstaTint

      138 Holly Terrace Sunnyvale, CA 94086

    Customer Complaints Summary

    • 151 total complaints in the last 3 years.
    • 150 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have emailed a ton of times asking about my order. Then I get how did our ********** experience go? It has been 2 months and no repo se or tracking information. They shouldnt be able to fraud people and shut down.

    • Initial Complaint

      Date:08/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with InstaTint on March 17th and March 21st for tints + lifetime warranty for 3 vehicles. I was informed this process should take 2 weeks to complete. I corresponded via email April 11 regarding my order. I was told it will take an additional 3 weeks. The 3 weeks came and went, nothing. I then reached out again, May 9th; at the 8 week ***** I received a reply May 14th stating it will take an additional 3 weeks. I reached out May 17th for specifics on which order exactly is going to take 3 weeks. The orders were for 3 different vehicles, I was hopeful one could be completed and shipped. Only received generic replies.I emailed yet again May 21st & May 25th because I was being sent the same generic copy and paste email with non of my questions being answered. Received an email they've partnered with a company to complete pending orders faster. That it would take an additional 3 - 4 weeks.Finally on July 8th at the 16th week ***** out of frustration; I emailed the company requesting they cancel my orders and issue me a full refund. On July 17th I received a email stating they would "carry out the refund process" and I will be notified when the money is "returned". July 26th I emailed requesting an update on my refund and today Aug 4th, week 20; I received an email for me to keep products I never received that they can refund me only 50%. I paid a total of $450.00 for the tints and lifetime warranty. I want a full refund. I've never had such difficulty with a company ever in my life. I've been more than patient. Orders 5107 and 4685.

      Customer Answer

      Date: 08/31/2024

      How long does the company have to respond? It's been over a month.

    • Initial Complaint

      Date:07/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered tint for my sons car March ******* and kept emailing for the status of the order and each time they kept saying 2-3 more weeks or 3-4 more weeks. It has been 4 months and still nothing At this point I want a refund and now have a different debit card than I originally purchased with so I am not even sure how that works, since requesting a refund I have not heard back from them.

    • Initial Complaint

      Date:07/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Decided to purchase window tint thru a company on instagram called instatint. Every looked legit, payed for it and got sent two emails stating order was received, and a week later saying order is processed. I have waited 2 months now and still can not get a straight answer nor reply about my order.

      Customer Answer

      Date: 07/10/2024

      ************** Is the phone number that is given for the company. 

      **************************** is the email given for the company

    • Initial Complaint

      Date:06/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered instant tint for my car March 18 2024. On March 26, I got an email saying that my order was being cut and processed, which was great. I was excited to receive it.. In JUNE, I was contacted by customer service rep ***** because I reached out via email trying to get an update on my order. All he said, was that orders take 2 to 3 weeks to process. Well, it had been way over three weeks already. He offered a refund since the orders were taking too long. That left me to assume that they havent even started my order yet. I opted for the refund and again he told me to wait another 2 to 3 weeks to get the refund. Why 2 to 3 weeks for a refund is beyond me. It should be done immediately and take 3 to 5 days to process.I waited I received nothing.Ive been following up every couple weeks and they keep telling me to wait for the refund. I will be taking other legal action against this company because it appears they are robbing people via Instagram. They collect their money and never provide the orders. Theres no contact information at the end of the emails know how to get in touch with the business nothing like that. *** asked for managers information and they wont give it. Every response ends for me to wait 2 to 3 weeks and it buys them more time to do whatever fraudulent Things theyre doing. I ordered In March Its almost July now ,I have not received what I ordered and I have not received my refund. I have been more than patient with his whole process, Its been months. I Originally ordered the tint to shield , my baby from the sun in the backseat. Shame on you guys!People deserve to know who theyre doing business with.No shipping or taxes are charged on my order which is also odd!

    • Initial Complaint

      Date:06/26/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for their InstaTint on March 17, 2024. The following day on March 18, 2024 at 9:45pm I received their automated email that they are processing my order. On March 26, 2024 at 9:45am I received another email that my order is being made. I have both emails saved. I then started an email thread to the company (all emails saved) on May 23, 2024 asking for an update with all my information. Each response was just to be patient as they are checking this on their end. I emailed with ******************* and someone named "Chell". It is now June 25, 2024 and I have yet to receive any details and I requested a refund as well for the $71.99 that was charged to my bank on March 19, 2024.

    • Initial Complaint

      Date:06/13/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #**** placed 3/21/24, months of little communication, I have a 17 email chain of inaccurate information and untruths I am able to furnish.

      Business Response

      Date: 06/30/2024

      Sorry about missing the complaint! Our email virtual assistant is trained to automatically refund orders and update orders adequately based on our instructions. We usually let our virtual assistant take care of all refunds through our email, but we made the mistake of not checking in on her as things have been going smoothly prior. We have updated our customer support team to make sure everyone is receiving the proper updates and refunds they deserve!

    • Initial Complaint

      Date:06/07/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered window tint never received, over 2 months, this is a scam and I wish I could sue !!

    InstaTints is NOT a BBB Accredited Business.

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