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Business Profile

Glass Coating and Tinting Materials

InstaTints

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Coating and Tinting Materials.

Complaints

This profile includes complaints for InstaTints's headquarters and its corporate-owned locations. To view all corporate locations, see

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InstaTints has 2 locations, listed below.

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    • InstaTints

      7121 W Craig Rd Ste 113 Las Vegas, NV 89129-6038

    • InstaTint

      138 Holly Terrace Sunnyvale, CA 94086

    Customer Complaints Summary

    • 151 total complaints in the last 3 years.
    • 150 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company is giving me a run around when attempting to return product within the 30 day window of purchase.

    • Initial Complaint

      Date:09/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $149.99 for a product. It took a month to be delivered and when it was delivered it was damaged. I took pictures of the damaged packaging and product and emailed the company for a paid return shipping label and refund. The company has no contact phone #, and corresponds through email only. It has been 24 hours and I am still waiting for a response with instructions for return and refund. I saw several other complaints with the Better Business Bureau, so I do not feel confident that I will be issued a refund for the damaged order. I do not want a replacement. I only want to return the damaged item and receive a refund. It is so concerning that there is no contact phone number listed on the website for customer service.

    • Initial Complaint

      Date:09/23/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased window tint on July 11, 2024, order number 8078. Provided correct mailing address. Product was shipped on July 31, 2024, however they did not include complete shipping address on the label. Label showed "91" instead of complete house address of "*******". **** returned the item back to vendor. I have made numerous inquiries as to the status of my order. They initially replied and apologized and stated that the product will be re-shipped with the correct address. I have sent a few more inquiries and they are not responding to any of my emails. I am requesting a refund of the total amount of $89.99

    • Initial Complaint

      Date:09/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on this website for window tint with a lifetime warranty, totalling $119.98. Over a month later, no product, no correspondence, no response to emails, etc., no refund. Planning to file a police report, per my bank, next week. I want a refund ASAP.

    • Initial Complaint

      Date:09/20/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to contact insta tint since placing the order on Aug 17. A order confirmation was sent back but it dose not line up with the product that was ordered. Since then they have not responded to email and have no contact number to call. I receved another confirmation saying that the product has been shipped the information on that confirmation is also incorrect. I'm not looking for a refund or any legal action I would just like a response regarding this issue.

    • Initial Complaint

      Date:09/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Instatint LLC refuses to cancel my order even after several requests. They then have lied about it shipping out twice. Close to a month with no indication it has shipped. Then when I was requesting confirmation of an address for a final demand letter they also chose to not follow up. All I am requesting is for my order to be cancelled and refunded since they are not able to hold up their end of the bargain. Their terms/refund policy support that I am within my reach of refund/cancellation.

    • Initial Complaint

      Date:09/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered window tint product on February 22nd 2024.Before ordering I was given an expectation of 2-3 weeks to my doorstep, and my satisfaction was guaranteed.Every few weeks, every month, up until now, I have been in contact with them trying to get an update for my order. On May 8th since they could not provide any reasonable explanation or timeframe of when I would receive my product, I asked for a refund.On July 26th, I was told the refund would be processed as soon as possible.I have to this day not received a refund nor the product. Nor have I received any reasonable explanation.

    • Initial Complaint

      Date:08/29/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with instatint on May 25, 2024 totaling ****** for precut removable tints for my fathers 2016 ************** After reaching out to the company and patiently waiting, my order was delivered town months later on July 25, 2024. Not only were the tints sent not precut for my vehicle, they did not send the front or back windshield tints, the largest parts of the order. There was no communication, and when I reached out by email I was told they could not cut the tints for my car, but still decided to charge full price and not communicate any issues during the 2 month waiting period. I was offered a $20 refund and when I pushed on I was told I would receive a 50% return. Of course once I accepted this refund, there has been no further communication responded to and no refund.

      Business Response

      Date: 08/29/2024

      Guys you need to do something about this; this is the completely wrong company. We have nothing to do with the instatints that sells precut kits for the automotive market. Instatint  just happens to be the name of my LLC which was filed in November of 23. This company was filed in march. So whatever you have to do to separate us from them then please do it. 

    • Initial Complaint

      Date:08/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order (#****) on 8/24 for a Full Package ($149.99) and received a confimation email. Later that same day I received an email informing me that "Your order is on-route". On 8/9/24 I sent an email asking for an update because the tracking link they sent only directed me to their website. I didn't hear back. I sent another email on 8/13/24 asking again for an update. On 8/15/24 I received an email informing me that my order was still unfulfilled and that I can expect an update with shipping status and expected arrival date by 8/1624 at 12pm EST. Their promised email never came. On 8/16/24, I sent an email requesting to cancel my order and have a full refund issued. On 8/17/24 I received an email saying my order would be "shipped in 1-3 days and...delivered in 1-2 weeks". They asked if I'd like to wait or cancel. I asked again that my order be cancelled and a full refund issued. Today I sent another email for an update on my refund and informed them that I was filing a complain with BBB and received an immediate reply saying that my request would be forwarded to the "relevant team to check if a refund can be processed". Again, I stated my preference to have my order cancelled and refunded. 3 hours later, I received the exact same email I received back on 8/17/24 (verbatim). Realizing I'm now stuck in an endless loop with no hope of resolution, I'm filing this complaint to ask for assistance from the Better Business Bureau in receiving my refund from InstaTints.I can provide receipts and all email correspondences if necessary, but given this is such a recent issue, the company will have all of these documents as well.

    • Initial Complaint

      Date:08/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 30th I ordered and paid $149.99 to InstaTints for tint package to be mailed to me. 2 weeks ago I emailed them for a status report on my order and they apologized and said due to overwhelming response there would be a delay but it was going to be shipped that week. The week came and went and i did not receive my order. The following week I emailed again and was told the same thing that it would be shipped that week. The week came and again nothing in the mail not even a notification. I am asking for assistance in getting a refund of my money back. Pics attached of my receipt and email conversation.

    InstaTints is NOT a BBB Accredited Business.

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