Business Profile
Identity Theft Protection
Identity Intelligence Group, LLCHeadquarters
Complaints
Customer Complaints Summary
- 246 total complaints in the last 3 years.
- 35 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for their services on 19JUN. When I tried logging in, it told me my account did not exist. I called in and confirmed that my account did exist but was told that my information might be incorrect to pull my credit report, so I would have to contact the credit bureuas. I was given no guidance on how to do so, and after being put on hold numerous times, it appears the representatives at the credit agencies had no idea what I was talking about when referencing IdentityIQ. Now, I cannot create an account even though I am paying for subscription, and I cannot cancel my account because I need to have an account to do so.
Business Response
Date: 06/28/2023
We called this member on June 23, 2023, and June 26, 2023. They did not answer either call, and we left two voicemails. We sent them an email letting them know we attempted to reach them, and requested they reach out to us for further assistance. We addressed their request.Customer Answer
Date: 06/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:06/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I checked my recent charges on my credit card and I have a charge of $1 on 6/9/23 and $19.99 on 6/16/23. I never heard of the company or approved a subscription.Business Response
Date: 06/21/2023
We have no record of this customer being an ******************** member. We spoke with this member over the phone on June 21, 2023. After speaking with them, we discovered that their card was being used for their partner's account. We addressed their request.Customer Answer
Date: 06/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:06/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The transaction was June 16th 2023 @ 4:09 p.m. for the amount of $34.99 I had cancelled my subscription immediately. It was a free 7 day trial, but as soon as I realized that there was going to be a subscription following the free trial I cancelled everything and it's been longer than 7 days so I figured that my cancelation was successful because I never received anything from them even during the supposed free 7 day trial. I never wanted any type of service from them including a free 7 day trial and they still proceeded to take money from my account, so I would like a full refund and my name and account information deleted from their systemBusiness Response
Date: 06/21/2023
We called this member on June 20, 2023, and June 21, 2023. They did not answer either call, and their voicemail is not set up. We sent them an email letting them know we attempted to reach them, and requested they reach out to us for further assistance. We addressed their request.Initial Complaint
Date:06/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over the course of 6 or so months this company continues to take $25 from my account even after attempting multiple times to cancel my account with them which I didnt even want in the first place. They refused to refund my money when I thought it was a clear mistake. I have been forced to place a lock on their account from my bank from taking money out. After I call about wanting them to stop taking my money they refuse to answer their phone lines and if I do get an answer Im quickly hung up on. I have lost around $150 to this company. I can give a more exact amount later if contacted.Business Response
Date: 06/14/2023
We spoke with this member over the phone on June 12, 2023. We addressed their request.Initial Complaint
Date:06/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Not sure when a profile was made. But I never made it. Furthermore they have someone else's cc info on file for me. I never heard anything about this company and yet I still receive emails.Business Response
Date: 06/14/2023
It appears this member signed up through a third-party partner. We called this member on June 12, 2023, and again on June 13, 2023. They did not answer either call, and we were unable to leave a voicemail. We sent them an email letting them know we attempted to reach them, and requested they reach out to us for further assistance. We addressed their request.Customer Answer
Date: 06/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:06/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged on June 9th 2023 in the amount of $29.99. I had never opened any type of account with this and I have never used their services. I had tried to contact their customer service with no luck . I also did not see any type of email address or any other means of contact information online . I am requesting a full refund from the company as I did not ask for their services apply for their services and I did not use their services to be charged.Business Response
Date: 07/06/2023
We have no record of this customer being an ******************** member based on the information provided to the BBB. We attempted to call them on June, 26, 2023, June 27, 2023, and again on July 6, 2023. They did not answer any of our calls, and we were unable to leave a voicemail. We sent emails requesting they contact the ******************** manager for further assistance. We addresses their request.Initial Complaint
Date:06/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
April 17th of this year I called to cancel Identity Q. I was charged after the person who had me fill this out to get my credit score stated I wouldn't be charged, but I was after a certain amount of time I was originally told I wouldn't be given a refund but I was and I was thankful but during this call I cancelled the account by phone like I'm supposed to because I couldn't cancel it myself. I was told it was CANCELLED April 17th but now June 2nd my account is almost negative from this 34.$ amount charging my card from Identity Q when I don't have a subscription with you guys anymore or at least that's what I was "told" after I cancelled this subscription and got refunded the last time. So I WANT an official refund and I want my card erased from this site and my account deleted and MY REFUND that should of never been taken in the first place.Business Response
Date: 06/07/2023
We spoke with this member over the phone on June 6, 2023. We addressed their request.Customer Answer
Date: 06/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:06/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a pending charge on my bank account on 5/24 from idiq in the amount of *****. I called as soon as I saw this as I didn't know what this was for. I sat on hold for over 4 hours to just end up with the call disconnecting. While sitting on hold I tried to access some account through their website, I put in all of my information in the forgot username and password section for it to come back telling me invalid user, meaning it had no info on me to even get me logged into any account. I called the next day and after sitting on hold for 3 hours someone finally answered and said my account would be cancelled only after listening to ********************************************************************************************************************* listen to the sales pitch, The money was debited on this day of 5/25 and I told him I wanted a refund, He said there are no refunds due to identity issues. I asked him where the company was located because I was trying to find them on the BBB site and he hung up on me. I called again multiple times only to sit on hold for 4 plus hours and then get disconnected. Today 6/1 I finally got through again requesting a refund and he said my account was still active. Once again I had to sit through the 20 minutes of sales pitches and again was told there are no refunds. I just want my money back I didn't even use anything from them and after 2 calls I don't even know if my cancelation is really cancelled.Business Response
Date: 06/09/2023
We called this member on June 7, 2023, and again on June 8, 2023. They didn't answer either call, and we left two voicemails. We also sent them an email on both dates. We addressed their request.Initial Complaint
Date:05/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
May 27th 2023 I was charged 20 dollars I have never heard of this company and never created an account When I called them they said they found an account in my name but needed my social security number and date of birth to confirm my identity. I did not feel comfortable giving out this sensitive info and they told me they could do nothing for me. I see others on ****** reviews that have the exact same situation as me.Business Response
Date: 06/01/2023
This member previously called our ******************** on May 27, 2023. We addressed this request at the time of that call. We called this member on June 1, 2023, and explained they had signed up through a third-party partner.Initial Complaint
Date:05/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My PayPal account was charged once on May 26, 2023 for $34.99 and then again may 27,2023 for $34.99 and I never signed up for any services or authorized then to take money from me. I want a refundBusiness Response
Date: 06/01/2023
We have no record of this customer being an ******************** member. We spoke with this member over the phone on May 30, 2023. We addressed their request.Customer Answer
Date: 06/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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