Business Profile
Identity Theft Protection
Identity Intelligence Group, LLCHeadquarters
Complaints
Customer Complaints Summary
- 247 total complaints in the last 3 years.
- 35 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up For this service on line. Try it for a $1 for one week the. ***** per month. Before the first week ended I tried to cancel my subscription to find out you had to Do over phone. Once I got number I have called 5 times in two Months. Every time I got put on hold to be disconnected each time. Hence I have paid twice the $***** and dont want this subscription. I want my membership Ca celes and a full refund.
Business Response
Date: 06/01/2023
We called this member on May 30, 2023, and again on June 1, 2023. They did not answer either call, and we left them two voicemails. We sent them a follow-up email on June 1, 2023, and requested they reach out to ** if they have any additional questions. We addressed their request.Initial Complaint
Date:05/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Signed up for the 1 week trial period and got automatically signed up for the full package and was automatically upgraded to a more expensive package without my direct consent. I called and they were able to give me a courtesy refund, which was a fraction of the total amount I paid. The automatic enrollment system is incredibly predatory.Business Response
Date: 06/12/2023
We called this member on June 9, 2023, and again on June 12, 2023. They didn't answer either call, and we left two voicemails. We also sent them an email on both dates. We addressed their request.Initial Complaint
Date:05/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted them letting them know that I was not and had not been utilizing the service for a long while and to stop charging my card every month. With that being said, I assumed that I was being charged when I did not authorize it. So I contacted my bank to stop the charges! When I spoke to someone on 5/17 he stated the rep prior to, could have cancelled the service for a duration of time (which would have been perfectly fine for me) and I would have been able to pick up again when I was ready. They should have been clear about that when I called initially! They confirmed that I contacted them on 1/11/23. This was after I noticed another debit & after reviewing my bank account from the Mobile App, I noticed they had debited my account on these dates; 10/24/2022, 10/17/2022, 10/11/2022, 8/23/2022, 1/06/2023. After I contacted them on 1/11 they debited my card AGAIN on these dates; 3/17/2023, 3/18/2023, 3/24/2023. After further research and for my own clarity and confirmation, On 12/24/2022 BofA emailed me stating they suspected suspicious debit card activity from IdentityIQ and showing that they Declined their payment. It wasnt until I contacted the bank to file the claim on April 4, 2023 and reported the charges as fraud. BofA emailed me on 3/24/2023 AND on 4/04/2023 stating Your Recurring Payments to IIQ*IDENTITYIQ.COM has been canceled. (This to me would indicate they may have tried to debit my account again.) It wasnt UNTIL BofA did a Stop Payment, that I received a notice of cancellation from IdentityIQ on 3/24/2023 via email. I spoke with IdentityIQ and they confirmed I called in on 1/11/2023 regarding the constant charges. She said they gave me 1 refund after we got off the phone. Which I never asked for. Further proves my point, they REFUSED to cancel my membership! They then charged my card 3 additional times AFTER I called on 1/11/23. 3/17/2023, 3/18/2023, 3/24/2023. IDENTITYIQ IS A SCAM! Not to mention customer service is RUDE AND DISMISSIVEBusiness Response
Date: 05/24/2023
We called this member on May 23, 2023, and spoke with them over the phone. We addressed their request.Customer Answer
Date: 05/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you to *****, the Supervisor, whom was willing to listen to my concern and resolve the issue same day! What a relief A little accountability goes a long way :)
Sincerely,
****** EInitial Complaint
Date:05/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was trying for days to cancel my contract. They would let the phone ring for a long time. Today they withdrew the money from my account and i called and waited until they picked up. Its took over 20 minutes to get to someone and they said I can not get my refund. I dont see why i can not get my refund if i tried my best to stop this from coming out. They dont allow you to stop it. You have to call them to stop it. I need my refund. I should not be punish because they could not pick up the phone. I called Idenitity and told them its not my fault they did not pick up.Business Response
Date: 05/24/2023
We called this member on May 19, 2023, and left a voicemail. We called them again on May 22, 2023, and spoke with them over the phone. We addressed their request.Customer Answer
Date: 05/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.They did call me and fixed the issue.
Sincerely,
*******************************Initial Complaint
Date:05/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid was talked into paying Identity IQ $1 and they gave the choice of paying over $600 that I dont owe or give them $170 to remove something I dont owe or personal information to get out of this which I believe is fraud!!Business Response
Date: 05/17/2023
We spoke with this member over the phone on May 17, 2023. We addressed their request.Initial Complaint
Date:05/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a limited one week trial through IdentityIQ for $1 - I lapsed on the week I had to cancel my service & forgot and when I saw a pending charge of 34.99$ on my account today (5/17/23) I remembered I needed to cancel.First of all, I was able to sign up via online services, but unable to cancel online. After realizing it was a mandatory call in to cancel, I did. After sitting on hold for a short time a representative answered.She gave me the standard spiel that I was going to miss out on benefits, I advised I wanted to cancel regardless. She then informed me that all of my services would end immediately. I'll be charged 35$ for a month's worth of service that I called to cancel the same day of activation. I'd really prefer a refund. I've never heard of a subscription company that refuses to render services that are already paid for. If I cancel my Hulu today, I'd still receive the service I paid for.I cannot emphasize how much I do not want to be charged for a service that I'm unable to utilize. If I'm not able to access the services, I want my money back. I don't think it's fair of them to charge me for a service we have mutually agreed to cancel.Business Response
Date: 05/17/2023
We spoke with this member over the phone on May 17, 2023. We addressed their request.Customer Answer
Date: 05/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:05/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive never heard of these people and they took $3.00 from me initially and have now taken $29.99. Ive seen a bunch of other people say the same. I never ever signed up, not even through a third party and I dont understand how they got my bank info.Business Response
Date: 05/17/2023
We spoke with this member over the phone on May 17, 2023. We addressed their request.Initial Complaint
Date:05/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have not gave anyone my card number and I was charged 34 for something I don't want.i won't my money backBusiness Response
Date: 05/17/2023
We called this member on May 16, 2023, and May 17, 2023. They did not answer either call, and we left two voicemails. We sent them a follow-up email on May 17, 2023, regarding our attempts to contact them. We addressed their request.Initial Complaint
Date:05/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up with MyScoreIQ for a free credit report. They charge you $1 for a trial period and then $24.95.I want to cancel my subscription but there is not an option to do so online. They require you to call in and speak with a representative. I have been calling consistently and I never get a live representative on the line. They put on hold for a rep and while waiting in the queuethe call is randomly disconnected. Its as if someone answers the phone and hangs up so that you never speak with a representative. I want my subscription cancelled and my payment information removed from my account. There is no number to contact someone on the website. I found it by reading through complaints about this company online at bettercompany.comBusiness Response
Date: 05/17/2023
We called this member on May 15, 2023, and left a voicemail. They called back a few minutes later, and we addressed their request.Customer Answer
Date: 05/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:05/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My card was charged $35.99 twice. Once on May 12, 2023 and second on May 13, 2023.Business Response
Date: 05/24/2023
We have no record of this member calling in to cancel their account. We called them on May 15 and May 16, 2023. They did not answer either call. We left two voicemails. We sent them an email on May 16, 2023, requesting they call ** back if they had any questions. We addressed their request.Customer Answer
Date: 05/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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