Business Profile
Identity Theft Protection
Identity Intelligence Group, LLCHeadquarters
Complaints
Customer Complaints Summary
- 248 total complaints in the last 3 years.
- 35 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have told them numerous times to CANCEL my subscription but they keep taking money out of my account. There is no other way to get a hold of them and at this point I think they are fraud. Please help.
Business Response
Date: 01/19/2023
We spoke with this member over the phone on Jan. 11, 2023. We addressed with their request.Initial Complaint
Date:01/04/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it may concern: my card was charged unauthorized three times from the Company name, Identity IQ without my permission, I spoke to a representative last month, December 2022 and told him, I will resubscribe when I was ready, and it was still charged unauthorized THREE times January 2023.I spoke to a representative, January 3, 2023, ***** ****, in regards and he completely disregarded my issue and decided to offer me more services and suggested I call back to upgrade February 2023. I asked to speak to a supervisor, and he said he was a supervisor, so I requested his boss. He places me on hold, the call disconnects, and he calls back stating he will issue back THREE refunds and cancel the subscription as a courtesy. After giving me the run around and HORRIBLE customer service, I am very disappointed and upset, I've been a solid customer for about 2 years.I am awaiting the refunds, in the amount of $80.97 ($26.99 x 3). And I am requesting billing statements from December 2020 - current. Thank you!Business Response
Date: 01/11/2023
We called this member on Jan. 6, 2023, and left a voicemail. We called again on Jan. 9, 2023, and spoke with them over the phone. We addressed their request.Customer Answer
Date: 01/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.From: <**********************************>
Date: Wed, Jan 11, 2023 at 7:41 AM
Subject: Message from BBB.org
To: <**********************************>Hello, I've been contacted by the company, and I would like to update complaint ID #********. Thank you so much for your help!
Goodmorning, yes, they have. I will update in just a few.Thank you for following up. Take care.
Sincerely,
***********************Initial Complaint
Date:01/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 19 2022 I was charged from Identityq for $ ***** I did not sign up for services through this company and I am on a disability fixed income and I cant have these charges coming from my account . I would like to be fully refunded for all the charges they have charged my account . Thank you **************************Business Response
Date: 01/11/2023
We called this member on Jan. 6, 2023, and again on Jan. 9, 2023. They did not answer either call, and we left two voicemails. We addressed their request.Initial Complaint
Date:01/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have called this company 13 times today alone trying to reach customer service to cancel my subscription which Ive tried to cancel in the past and was equally as unsuccessful. The line doesnt even ring, it just hangs up. Ive been charged $34.99 for months for a subscription I havent used in almost a year. I want a refund and my subscription cancelled and if youre going to require customers to speak with **************** for account needs at least make sure theres someone to call.Business Response
Date: 01/11/2023
We have no record of this member calling in to cancel their account. We called them on Jan. 4, 2023, and again on Jan. 9, 2023. They did not answer either call, and we left two voicemails. We addressed their request.Initial Complaint
Date:01/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
12/27/22 I received an email billing for $19.99 for services I did not sign up for.I called the number attached to the email **************** at ************************************ and got a prerecorded message. I did not consent to this. I do not have an account with *************************************Business Response
Date: 01/11/2023
We have no record of this member calling in to cancel their account. We called them on Jan. 4, 2023, and again on Jan. 5, 2023. They did not answer either call, and we left two voicemails. We addressed their request.Initial Complaint
Date:01/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There is a scam going on with people using affiliate links to this credit monitoring site. Scammers list rentals on ********** and ******** (who knows where else) They ask for a credit score, sending you to the site. When the unsuspecting person pays $1 for the instant credit score, which you screenshot and send to the "landlord" you are automatically signed up for credit monitoring for $29.99/month. The $1 gets you the free credit score and a 1 week trial with the company. Not until emails come in does one realize what has happened. In the mean time, the "landlord" makes $30 a pop for every one who unknowingly signs up and you never hear from them again, the rental listing is a scam. There are hundreds of these postings all over the place online.While the sight itself seems legit, they are IMPOSSIBLE to contact. Once the 7 days is up, they hit your credit card for the $29.99 and will not give refunds no matter what. Once you finally contact them, it's a 30 minute high pressure sales pitch to get you to hang on to the subscription. They have to know this scam is going on because it's mentioned in most reviews and it's being discussed on various sites on the web. They need to put a stop to this activity. Not having an easier way, i.e. a link on their site to cancel, is unscrupulous. I have contacted my credit card company because I have been unable to contact this company. I will fight the charge. Most importantly, they need to stop with the easy affiliate links which invite scammers. ONE MORE THING!!! The name showing up on my account is NOT CORRECT. Last name is correct, but not the first. Crazy.Business Response
Date: 01/11/2023
We have third-party partners who offer our services, however, they are not allowed to offer our services on ********** as part of their agreement with us. We called this member on Jan. 3, 2023, and again on Jan. 4, 2023. They did not answer either call, and we left two voicemails. We addressed their request.Customer Answer
Date: 01/12/2023
Complaint: 18639913
I am rejecting this response because: I would like to know exactly HOW they are dealing with 3rd party affiliates. There continues to be dozens of these types of ads all over ********** and ********* targeting unsuspecting people looking for housing. There must be much profit to the company for the affiliates to be using this scam to lure people in. Unacceptable.I am out of the country. On both instances when the representative called, I tried to return call, was unable to call out of ****** on that number. I am however, able to reach others in the US.
Sincerely,
***********************Business Response
Date: 01/13/2023
We have previously reached out to this member by phone twice and reached out for a third time on Jan. 12, 2023. We spoke to this member on Jan. 12, 2023. Our records indicate this member cancelled their membership five days into their seven-day trial and were charged $1. We explained to this member that we do not advertise or promote our services on *********** Indeed, Zillow or similar sites that request credit information to verify employment or qualifying for a new rental agreement. Third-party partners that do so are in violation of their agreement with us. We actively investigate potential violations and provide a way for consumers to report possible scams. We have addressed their request.Initial Complaint
Date:01/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since July this business has been taking money out of my account but has never provided me with a service. Today I see a $19.99 charge on my account and I do not have a subscription with this business. I was looking for help with co-signing services in July that I no longer need and I was told by Co-sign Partners to sign up for this service. The worker never said there would be a monthly charge in the message. All they took initially was a $1 charge for authorization IN THE EVENT I decided to pursuer and use services. I have never been provided any services or merchandise from either of these businesses and I feel as if my information was used for this fake subscription. I would like to be refunded for the full 5 months that I have been inaccurately charged for services. I attempted to call the business this morning when I noticed the awkward charge and they claimed to be closed to observe the holiday. Today 12/23/2022 is not a holiday so I have reasonable doubt to believe that they are dodging phone calls to avoid answering to more claims. I have included images of my banking statements where the charge was harder to notice versus today when my account was much lower. And I have included the email from the co-signing business where no monthly charges were mentioned. Ill even included the text message I sent to the alleged worker and they never responded.Business Response
Date: 01/05/2023
We called this member on Jan. 3, 2023, and left a voicemail. We called again on Jan. 4, 2023, and spoke with them. We addressed their request.Customer Answer
Date: 01/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.A phone call and full refund was made.
Sincerely,
********************Initial Complaint
Date:12/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
identityiq.com identityiq.com physical address ???identityiq.com Phone ************ identityiq.com Account ID: ************** They do have my personal information and refused to close such account as of ******** My bank Chase was informed of fraud and the attempt of such business is to create a subscription type charge to my bank account -- but refused to close my account!!!theft!!! not only fraud right before your eyes!!!!!!!!!!!!1. such account was setup based on deception!!!!!!!!!!!!!2. the agent of identityiq.com conducted false advertising to set me up into this trap for $1.00 3. Give ME the PHISYCAL Address and personally I will deAL WITH THIS fraud!!!!!!!!!!!!4. IF *** does not care of theft and scumbags -- I WILL!!!!!!!!!!!!!!!!!!!!!!!!!!!! They claim BBB on their website so you as a BBB are involved!If they do not close my account I want their physical address. Yes we have a motive !!!!!!!!!!!!!!!!!!!FRAUD!************************* ************Business Response
Date: 01/03/2023
Our records indicate this member called in on Dec. 14, 2022, and we addressed their request at that time. We called this member on Dec. 28, 2022, and they did not answer. Their voicemail is not set, so we were unable to leave a message. We addressed their request.Initial Complaint
Date:12/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not sure of date it was maybe a week to 15 days not sure . I was checking my credit scores which wanted to charge me a dollar which I thought was for the credit scores so I paid the dollar come to find out it was apparently this identity iq . This is not what I wanted nor was I aware that it wasn't for credit score . Now they have taken 35.. 90 from my account that was intended for another payment. I really need this money back . The company says it's non refundable. Please help. Thank you .Business Response
Date: 12/16/2022
Our records indicate this member called in to cancel their account on Dec. 14, 2022, and we addressed their request at that time. We called this member on Dec. 14, 2022, and again on Dec. 15, 2022. They did not answer either call. Their voicemail was not setup, so we were unable to leave them a message. We addressed their request.Initial Complaint
Date:12/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being charged $19.99 per month by Identity IQ for a service that I had not signed up for. I am looking for a refund for all past charges and a stop to all future payments.Business Response
Date: 12/13/2022
This member called us on Dec. 12, 2022, to cancel their account. We called them on Dec. 12, 2022, to follow up with their request. We addressed their request.Customer Answer
Date: 12/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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