Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was advertising on ******** for $15.49 for 1 week weight loss for a program, on May 25, 2025. I got the original receipt for $15.49. However, when I put my ***** Cash card for payment I received notification of 3 charges in the amount of $49.99 and $29.96. Each of these transactions do not specify what it for. I contacted support and they sent me an email stating what the charges are for, cancelled my subscription. However they were saying my payment was non refundable. And did not give sufficient reason behind it. I did not use the service at all, and cancelled immediately upon receiving the multiple charges to my account. I want my money back.

  Business Response

  Date: 05/29/2025

  Dear ****,
  
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  
  We strive to provide every customer with the best possible experience.
  
  We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that the full amount was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  
  If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.
  
  Best regards,
  Unimeal Team

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, May 12, 2025, I paid, with my credit card, for the one month only plan for approximately $15.99. This company committed to provide me with a one month of weight loss meal planning information. But, instead I was not able to receive this information because their app kept prompting me to pay again for the one month. Also, when I contacted this company, within their email response was a subscription amount of $39.99 added to my account of which I could not even access. I requested that their service be immediately cancelled and a full refund be rendered to me. After a number of emails going back and forth, this company would only cancel any future charges and refused to refund my money back to me even though I was not able to access my said account on their app. In essence, I did not receive anything for the money they charged my credit card. This business is predatory in their practices when they take your money and within hours refuse to refund it when their services are not properly given.

  Business Response

  Date: 05/13/2025

  Dear *******,
  
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  
  We strive to provide every customer with the best possible experience.
  
  Please note that our support team has sent you detailed instructions on how to log in to your account several times, and you also received an email with all the details immediately after subscribing. 
  
  We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that the full amount was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  
  If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.
  
  Best regards,
  Unimeal Team

  Customer Answer

  Date: 05/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially opted for a subscription for 15.49$, but on May 4, 2025, I was unexpectedly charged $49.99 by Unimeal for services I did not knowingly authorize. There was no clear or transparent indication that these charges would occur, and the service terms were misleading.I reached out to Unimeal customer support to request a refund. While they canceled the subscriptions, they refused to issue a refund, citing their internal policies. Instead, they offered additional months of service, which I clearly stated I do not want. I am not interested in continuing with a company that engages in deceptive billing practices.I have since discovered that many other customers have experienced similar unauthorized charges, raising serious red flags about Unimeals business conduct.I am formally requesting:A full refund of $65.48 ($49.99 + $15.49)A written confirmation that my billing details have been removed and that I will never be charged again If no resolution is reached promptly, I will pursue a chargeback with my bank and file complaints with additional consumer protection bodies.

  Business Response

  Date: 05/06/2025

  Dear *****,
  
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  
  We strive to provide every customer with the best possible experience.
  
  We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that the full amount was refunded. Please note that we don't store complete payment card information in our system. We only keep tokenized data, which means your full card details are not accessible in our database.
  We have now removed all tokenized payment data associated with your account from our system. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  
  If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.
  
  Best regards,
  Unimeal Team

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: April 29, 2025 Amount Paid: $69.99 USD Business: Unimeal (or ************, if listed that way)Service/Product Promised: Digital nutrition and meal planning subscription via their app Nature of the Dispute:I was charged $69.99 on April 29, 2025, for a quarterly subscription to Unimeal without receiving any prior notice, reminder, or confirmation email. The charge was processed through the Apple App Store, tied to a 92-day trial plan I had previously enrolled in for $25.99. I did not authorize the renewal and received no communication from Unimeal before the charge occurred.I immediately reached out to Unimeals billing team to request a refund. While they acknowledged the charge and confirmed that my subscription has now been canceled, they refused to issue a refund. Their explanation referenced policy details buried in fine print, and they offered only an extension of service, which I explicitly declined.Resolution Sought:I am requesting a full refund of the $69.99 charge for a service I did not consent to continue and was not properly notified about. I also ask that this company be held accountable for unethical billing practices, including failure to send subscription renewal noticessomething any transparent and customer-respecting company would do.

  Business Response

  Date: 05/06/2025

  Dear Ruba,
  
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  
  We strive to provide every customer with the best possible experience.
  
   This is confirmation that the full amount of ***** USD was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  
  If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.
  
  Best regards,
  Unimeal Team

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $25 for a three month trial program. They then hit me with a $99 and then a $49 and then another $99 subscription fee that I did not authorize according to the companies refund policy. They offer full refund within 30 days, and they are refusing to give a refund. There are millions of people on ****** complaining about the same problem. This company is a complete scam. They trick you into giving your credit card information so they can hit you with all kinds of hidden subscription fees

  Business Response

  Date: 05/09/2025

  Dear ****,
  
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  
  We strive to provide every customer with the best possible experience.
  
  This is confirmation that the full amount of ****** USD was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  
  If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.
  
  Best regards,
  Unimeal Team

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 1 week trial that cost $10.50, and had to download the app to get the meal plan I signed up for. A few minutes later, I got charged another $49.99 for a Coach Consultation subscriptions (without warning/notification) that I did not sign up for and did not authorize a transaction for.

  Business Response

  Date: 04/15/2025

  Dear Rikako,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 
  
  We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that the full amount was refunded. Your subscriptions have been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  We believe that the best solution has been found for you and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  
  If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.
  
  Best regards,
  Unimeal Team

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/10/2025, I purchased a "*************" (Unimeal) $7.00 week trial.I suscribed to that and it sent me to the next page with a button add service. I clicked on it to start my pland but rather than being showed my plan I was informed I just suscribed to a $49 coach service!I immediately contacted the team support to cancel it and get a refund which I thought they did.The following morning, I got an email stating that they wouldn't refund me even if I immediately contacted them.That's so wrong. A true ******** I lost money and I am going to have to cancel my credit cards as I don't trust them and worldview be surprised if they keep charging me.

  Business Response

  Date: 04/14/2025

  Dear ********,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that Mad Muscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 
  
  We confirm that we decided to refund the amount of ***** USD in full. Your subscriptions have been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  We believe that the best solution has been found for you and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  
  If you have any questions or comments, please don't hesitate to reach out at *********************** We are always here to help.
  
  Best regards,
  Mad Muscles Team

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up for 15.00$ to get a plan it prompted me to to click on the plan and I received an alert from my bank that a additional ***** dollar charge was made without my authorization and after 20 minutes of searching their website, I saw that they tricked me into clicking on a add on to the original plan the way they have it set up to choose options indicates that you have to choose these for what you want in your plan. It is very misleading and dirty trick and Im not the only person that has had this problem.

  Business Response

  Date: 03/31/2025

  Dear ******,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 
  
  This is confirmation that the full amount of ***** USD was refunded. Your subscriptions have been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.
  
  Best regards,
  Unimeal Team

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Online app. I was not aware they were taking money from ****. Once I realized I tried to call them but no way to call them only via email. That made me very uncomfortable. I then emailed them and requested a refund and to make sure I do not keep getting these charges. They responded via email and said no refund would be provided but they did cancel whatever was on with them. They offered free services. I never used it. It is visible it was not use no services were used and then asking for a refund. I let them know your services were not used. I am a single income household and once again asked for a full refund. They said no. Not being able to speak to a live agent is really sketchy and it makes me angry how they can just take my money and then say no sorry we don't so refunds, but we can give you free months of service. No, I never even used the services.these are the times they tried and got denied and also the times they were able to take money from my card. 12/13-49.99 paid 12/13-29.96 paid 1/12-99 not paid 1/12-39 not paid 1/13-99 not paid 1/13-39 not paid 1/16-39 not paid 1/16-99 not paid 1/25-39 not paid 1/25-99 not paid 2/13-39 paid 2/13-99 not paid all the ones that were paid i had insufficient funds. Again I do not have money to just allow them to take it and services were not used and they are aware and can see. They refuse to refund me.

  Business Response

  Date: 02/21/2025

  Dear *****,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 
  
  We strive to provide every customer with the best possible experience. 
  
  We have reviewed records in our database and identified a total of ****** USD in charges to your bank account. This is confirmation that the full amount was refunded. Your subscriptions have been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  We believe that the best solution has been found for you and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  
  If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.
  
  Best regards,
  Unimeal Team

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged me for services, even though I never agreed to the terms. I tried to explain the situation but they refuse to engage in any type of talks.

  Business Response

  Date: 02/19/2025

  Dear *******,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that Mad Muscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. 
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. 
  
  We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. We confirm that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  If you have any questions or comments, please don't hesitate to reach out at *********************** We are always here to help.
  
  Best regards,
  Mad Muscles Team