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Business Profile

Online Retailer

Printed Kicks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Printed Kicks's headquarters and its corporate-owned locations. To view all corporate locations, see

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Printed Kicks has 2 locations, listed below.

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    Customer Complaints Summary

    • 125 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with PrintedKicks.com on 12/13/2022. My order number is ******. The date they gave me to expect my item was 12/29/2022. I first reached out to them regarding my missing order on January 1st 2023. I never received a response. I reached out using their website, email and ******** messenger. I messaged them via ******** on January 3rd and was told that I could not cancel my order. I responded by asking them to at least look my order up and confirm it has been processed. Got no response. I tried again via email on January 4th and still did not receive a response. I ******** messaged once again on January 5th and received back a generic excuse message about bad weather and that my order will be shipped soon. It had then been 23 days since placing my order. Its now ************************************************************************************* tracking number. There are other posts on ******** regarding people being scammed by this company and never receiving their items or money back. This ridiculous! I want my money back!!!

    • Initial Complaint

      Date:01/17/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 11, 2022 I ordered a sweatshirt from Printed Kicks. My credit card was charged on December 12th. I inquired about the product on December 22nd and December 28th. The responses I received were generic and have no information other than the shipment was delayed and I would receive an email when the product shipped. It is now January 14, 2023 and I have yet to receive any further communication.

    • Initial Complaint

      Date:01/17/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a shirt from this business on December 12, 2022, hoping for it to arrive prior to Christmas. Delivery time for apparel and hats is **** days per their website. I reached out on January 3, 2023 because I still had not received my order. I got a response saying that they were delayed due to the weather - which is reasonable to a certain extent. On January 11, I reached out again for an update because when I check on my order, it still just says "Order Placed". It is 4 days later and I have not received any response at all and no order received...

    • Initial Complaint

      Date:01/17/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a hoodie for my son around the 12th of December 2022 and still have not received my item. I understand it may have taken a little longer to process due to the holidays but not this long. I have written them numerous times regarding this problem and I just keep getting generic replies from them. Im very disappointed in this company that advertises family owned Usually when it is a small business they try harder to provide good service and to get the items out to their customers quickly.

    • Initial Complaint

      Date:01/13/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a hoodie on Dec 18. Order #******, I have not received any shipping information or my order. I contacted the company twice and was told my item was in production both times. The company has since stopped responding to me. I would like a refund for the full amount of $46.56.

    • Initial Complaint

      Date:01/13/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two standard T-shirts (that are already pre-printed Im sure) from their website on December 16; paid for expedited shipping. They charged me $68 immediately. I have emailed multiple times. I have messaged on ******** and they just keep asking me to have patience and that its in production. Its obviously a lie and after four weeks, I want my money back. I will be filing a case of fraud with my credit card company in three days if they do not. I wish I had read the reviews before I placed my order.

    • Initial Complaint

      Date:01/12/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on Dec 12 my wife ordered a sweatshirt and t shirt from the company called printed kicks for the amount of $76.16. after 2 weeks and no email confirmation of it being shipped my wife started sending emails. after going back and forth for 2 weeks they said they are working on getting it out. more time went on and nothing. so I started sending emails and no response from them at all. after learning that it was not a legit website I sent an email to them saying you have 24 hours to credit my account or I will take action. no response from them, I am disputing the charge with my bank as of now. we'll see what happens. with all the bad complaints from customers it is obvious this company needs to be shut down and held accountable for their actions. I would like a full refund back. since they are not legit my bank had to cancel my card because they had it on file and didn't want them trying to charge me again. I hope that the BBB will take action against them . I am sending a pic of the withdraw from my account. I am looking forward to hearing from you. find them and shut them down. thank you. *******

    • Initial Complaint

      Date:01/12/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a hat on BOGO fee day. They charged me for the one hat, did NOT send the second hat.

    • Initial Complaint

      Date:01/12/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction was 12/10/2022 for a total of around ***** USD. I've sent close to 7 emails asking for a shipping notification with only a few responses of "it's in processing" etc. I've also messaged them multiple ***** of ******** with a response of " it's processing" etc. I've decided to finally ask for a refund and I've asked that request multiple *****. I have received no.product or no refund to date.

    • Initial Complaint

      Date:01/09/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 t shirts on 12/12/22 as Christmas presents. The website stated they would be delivered before Christmas. I received an order confirmation (order #******) on 12/13/22 and they charged my credit card ($55.30) the same day. I have not heard from them since the confirmation email. Today is 1/7/23 and I have no tracking number and nothing delivered.

    Printed Kicks is NOT a BBB Accredited Business.

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