Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want my personal information including name and address and my business information be removed from Bizapedia website that was post without my permission. I need this to be done as soon as possible or I will take any farther legal steps.

  Customer Answer

  Date: 12/13/2023

  ***********************************************************************
  this is the url where my business and personal info shows 

  my company name is Wished Skin Aesthetics 

  Business Response

  Date: 12/14/2023

  Hi ******,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  Wished Skin Aesthetics LLC (**)
  
  Please note that we checked with the appropriate governing agency in your companys jurisdiction and have certified that the information on our site matches the information the agency has made available. Per our policy, we will not change or remove a company profile as long as we are current with the information the governing agency has published. If the governing agency updates their information, then we will update our information accordingly.
  
  Alternatively, you can hide private information (*) yourself which we've done for you as a courtesy. As explained in the preceding paragraph, other than hiding your private information, there is nothing further we can do to assist you in this matter.
  
  (* Private information is limited to names of people and addresses)
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support

  Customer Answer

  Date: 12/21/2023

  I checked the Bizapedia website and my name and personal phone and address were hidden, which is what I wanted. 
  
  Now I would like to know how this site can update the real business address and business phone number to be shown. 
  

  Thanks again,

  ******

  Customer Answer

  Date: 12/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  I checked the Bizapedia website and my name and personal phone and address were hidden, which is what I wanted. 
  
  Now I would like to know how this site can update the real business address and business phone number to be shown. 
  

  Thanks again,

  ******

  
  
  **********************************************

• Initial Complaint

  Date:12/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two businesses (******************* custom Art LLC and Bee Like That LLC. BIZAPEDIA has my home address and personal information publicly listed in their site for both of my businesses. I had tried contacting them for both of my businesses to remove this information but they have not. I have tried to call the customer service number but it is out of order. I cannot have this information public and need it removed.

  Business Response

  Date: 12/11/2023

  Hi *****,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  ******************* Custom Art LLC (**)
  
  Please note that we checked with the appropriate governing agency in your companys jurisdiction and have certified that the information on our site matches the information the agency has made available. Per our policy, we will not change or remove a company profile as long as we are current with the information the governing agency has published. If the governing agency updates their information, then we will update our information accordingly.
  
  Alternatively, you can hide private information (*) yourself which we've done for you as a courtesy. As explained in the preceding paragraph, other than hiding your private information, there is nothing further we can do to assist you in this matter.
  
  (* Private information is limited to names of people and addresses)
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing a complaint against Bizapedia, LLC in *********, **. I have not in any way authorized Bizapedia to publish my personal name and address (although home address listed is old) and that of my company "******'s ****************** This is a violation of my privacy, safety, and security. I moved recently, and soon they'll have my current address listed. I want all my personal information and that of my company removed completely from the Web ASAP!I'll appreciate it if BBB solves this problem for me, because according to complaints, this company does not remove information when asked by individuals. Thank you

  Business Response

  Date: 12/09/2023

  Hi *******,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  Hattie's caring hands, **** (MA)
  
  Upon receiving your inquiry, we reviewed the current records for your company published by the relevant governing agency. Our review showed that this agency continues to publish your company's information as displayed on the Bizapedia.com website regardless of your company's current filing status. Per our policy, we will not remove or change a company profile as long as it accurately reflects the current information published by the relevant governing agency, even if your company is no longer listed as active.
  
  Alternatively, you can hide private information (*) yourself which we've done for you as a courtesy. As explained in the preceding paragraph, other than hiding your private information, there is nothing further we can do to assist you in this matter.
  
  (* Private information is limited to names of people and addresses)
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bizapedia has my personal home address on file advertised on their company's website. I am a mental health provider and a medical provider, well known in my community, and this personal information puts me and my family's safety at risk should a disgruntled patient decide to do a quick internet search and finds my address. I have updated my information on my local secretary of state's (***) website over 1 year ago, however Bizapedia, whose website claims they use up-to-date business information through the *** site, has yet to update their records. I have made multiple attempts to contact Bizapedia, however they do not have a public customer service telephone number where they can be reached. Their website also makes it extremely difficult to get your business info changed. They require you fill in information regarding your business, including a company URL, however, their system keeps mentioning that my own company URL is incorrect. As a result, you are not able to submit a request to contact them to get your information changed or removed.I am requesting this issue be resolved immediately! As mentioned, this is a safety and privacy concern, both of which are being compromised and violated. I expect to hear back from Bizapedia or its affiliates ASAP or I will be forced to escalate the situation in hopes that this gets resolved.

  Business Response

  Date: 11/29/2023

  Hi *****,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  Weight Loss & ************* By Embodied Wellness LLC (**)
  
  Bizapedia hereby confirms that it has not collected any personal information about you other than the information contained in your ************* Request set forth in your email below. Bizapedia further confirms that it has not sold nor disclosed any personal information about you.
  
  Please note that the California Consumer Privacy Act ("CCPA") defines "personal information" to exclude information that is publicly available, including from federal, state, or local government records. The information identified in Bizapedia business listings consists of information that is publicly available from government records. As such, our legal counsel has determined that Bizapedia's business listings do not contain nor comprise personal information.
  
  Notwithstanding the foregoing, Bizapedia believes in transparency, as explained in our privacy policy. As such, please find some additional information regarding Bizapedia's practices: Bizapedia displays publicly available information about business entities, trademarks, and related principals from federal and state government records on its website, Bizapedia.com. You can request to have your private information (*) hidden. As a courtesy, we've taken the liberty to hide the private information on your company's profile. As explained in the preceding paragraph, other than hiding your private information, there is nothing further we can do to assist you in this matter.
  
  (* Private information is limited to names of people and addresses)
  
  Under applicable privacy laws, we are retaining records relating to your ************ Request and our response. However, we will not sell, share, or otherwise disclose this information to any third parties except as specifically stated in our privacy policy.
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support

  Customer Answer

  Date: 11/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Emeryleah Trade is a fraudulent business. Bizapedia needs to remove their listing.

  Business Response

  Date: 11/22/2023

  Hi ****,

  It appears the ******* Secretary of State has removed this business from their public data files, as a result we are removing this profile.

  Sincerely,

  Bizapedia Support

  Customer Answer

  Date: 11/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  ***************************************************

• Initial Complaint

  Date:11/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has listed my personal address with my business information online. I have no ties to this company and I do not know how they obtained my information. I do not want my personal address listed with my business information.

  Business Response

  Date: 11/12/2023

  Hi Imayah,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  Mya's convenience **** (******)
  
  Please note that we checked with the appropriate governing agency in your companys jurisdiction and have certified that the information on our site matches the information the agency has made available. Per our policy, we will not change or remove a company profile as long as we are current with the information the governing agency has published. If the governing agency updates their information, then we will update our information accordingly.
  
  Alternatively, you can hide private information (*) yourself which we've done for you as a courtesy. As explained in the preceding paragraph, other than hiding your private information, there is nothing further we can do to assist you in this matter.
  
  (* Private information is limited to names of people and addresses)
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work as a psychotherapist, and I was forced to put my home address when I formed my S Corporation. It is dangerous for psychotherapists to have their home addresses listed on the internet because we can get stalkers as part of the nature of the work working with people with mental health issues. They also make it possible for people to leave reviews, which is dangerous to therapists because it is easy for people to become upset in therapy, and due ot mental health condition attack the therapist online. I want my entire profile removed from the internet. However, the only option on the Bizapedia site, is the following "I would like to hide my trademark's private information from the general public. (i.e., Private information is limited to names of people and addresses). To do this you must give them a "Trademark Page URL." They state below give the following directions below: (Find your trademark via our trademark search page, and then copy and paste the url from your browser's location bar into the box below.) In order to get the "trademark page URL" you have to give them your information, which they doubtlessly sell, do a 7 day free trial, and if you don't cancel it, will result in a monthly charge of $99 for lots of useless information. I generated a fake account, and paid $5 to get the trademark URL so they can't sell my information. I then inputted it into the request. It was "submitted successfully" but the address is still visible. I tried to do it again with URL, and now it is saying that the trademark URL is not correct. I need them to remove my profile entirely. If that is impossible I need them to remove my address from their website. I know that it is public knowledge if you search me through the ********** Secretary of State, but most people wouldn't think of that. It is too out in the open here. Please assist.

  Customer Answer

  Date: 11/07/2023

  ******************************************************************

  Also 

  ************************************************************************************

   

  Business Response

  Date: 11/07/2023

  Hi Marika,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  *************************, ********* (**)
  
  Please note that we checked with the appropriate governing agency in your companys jurisdiction and have certified that the information on our site matches the information the agency has made available. Per our policy, we will not change or remove a company profile as long as we are current with the information the governing agency has published. If the governing agency updates their information, then we will update our information accordingly.
  
  Alternatively, you can hide private information (*) yourself which we've done for you as a courtesy. As explained in the preceding paragraph, other than hiding your private information, there is nothing further we can do to assist you in this matter.
  
  (* Private information is limited to names of people and addresses)
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support

  Customer Answer

  Date: 11/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bizapedia release all my LLC info with no consent from myself. They provide links so people can post at free will on their site. I also noticed they changed the content about my business without my consent on a regular basis. I want all permanently deleted. This is a home based online business.Also, I've contacted Bizapedia by email and some responses are in red and the way its written feels threatening.

  Business Response

  Date: 11/01/2023

  Hi *******,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  Pro Fitness By *******, LLC (**)
  
  Please note that we checked with the appropriate governing agency in your companys jurisdiction and have certified that the information on our site matches the information the agency has made available. Per our policy, we will not change or remove a company profile as long as we are current with the information the governing agency has published. If the governing agency updates their information, then we will update our information accordingly.
  
  Alternatively, you can hide private information (*) yourself which we've done for you as a courtesy. As explained in the preceding paragraph, other than hiding your private information, there is nothing further we can do to assist you in this matter.
  
  (* Private information is limited to names of people and addresses)
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint against Bizapedia, for their persistent refusal to remove our dissolved company's information from their platform.Despite our company having been dissolved and the explicit option provided by Bizapedia for the removal of information pertaining to dissolved, closed, or inactive entities, our requests have been systematically ignored. This raises serious concerns about Bizapedia's adherence to its own policies and ethical business practices.VIOLATION OF PROMISED POLICIES:Bizapedia clearly states on its platform that companies that are dissolved, closed, converted, or no longer active can request the removal of their information. Despite following their prescribed procedure, our dissolved company's information remains accessible on Bizapedia. This refusal constitutes a direct violation of their own policies and compromises the privacy and security of our company.EXTORTIONATE PRACTICES AND PRIVACY VIOLATION:We believe Bizapedia's actions can be construed as extortion, as they continue to publish our information despite clear evidence of our company's dissolution. This not only contradicts their promised policies but also represents a serious violation of our privacy rights.RESOLUTION:We request the Better Business Bureau's intervention in securing the immediate removal of our dissolved company's information from the Bizapedia website. Despite our repeated attempts to resolve this matter directly with Bizapedia, they have failed to cooperate.LEGAL ACTION:If the BBB's intervention does not yield a satisfactory resolution within a reasonable timeframe, we are prepared to pursue legal action against Bizapedia for damages, injunctive relief, and any other remedies available under the law.We seek the BBB's assistance in rectifying this situation promptly. Our company's rights and privacy have been unduly compromised, and we trust that the BBB will ensure Bizapedia complies with its own policies and rectifies this situation to prevent further harm.

  Customer Answer

  Date: 10/31/2023

  I want to keep the information provided not to become public information, please advise if the company name and links to the website will be publicly visible if provided in this response.

   

  Thanks for your help!

  Business Response

  Date: 10/31/2023

  Hi ****,

  We need the name of the company and it's filing state to be able to respond to this complaint. Please obtain and if it cannot be obtained please close this complaint.

  Thank you,

  Bizapedia Support

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home address is being used by a 'business' that does not exist here. I have no connection to this 'business'. The unknown person(s) uses Bizapedia. I receive paper mail. There are drive by vehicles looking for this 'business' at my home address. There is no website for this 'business'.the 'business' is LOW COST GARAGE DOOR REPAIR INC agent is *****************. This entity shows on maps when my home address is searched or through Bizapedia. FYI this entity is also using another private address in MI under the name LOW COST GARAGE REPAIR AND SERVICE LLC with the same agent . The MI address is a private business address. The entities are fraudulently using private addresses. There are no garage services at these addresses. I request that MY address be removed from LOW COST GARAGE DOOR REPAIR. I request that Bizapedia be held accountable to remove the entity involving my address.

  Business Response

  Date: 10/30/2023

  Hi ****,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  Low Cost Garage *************** (MA)
  
  We checked with the Governing Agency¹ in ************* and the information they have made available as public record matches the information displayed on our site. Please see below for additional information on how to best affect your desired change.
  
  Please note that when there is a dispute pertaining to the accuracy of the information on our site, we will review the information the governing agency has published to decide the outcome of the dispute. If the information the governing agency has published differs from ours, we will update our information accordingly. However, if we determine that not to be the case, then there is nothing further we will do until the governing agency updates their information.
  
  Once the governing agency has updated their data, you can refresh your company's information yourself by navigating to our contact page and selecting the option which reads "My company's information has become outdated and I would like it refreshed to match the official public record of the governing agency that has published my company's information."
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support
  
  1. Secretary Of State/Department Of State

  Customer Answer

  Date: 11/14/2023

  I understand that this 'unknown' that is using my home address has registered with the **********************. Therefore I must follow up with the state of MA and the MA ************************* and file complaints. Then perhaps Bizapedia and ****** will take down the 'unknown' from internet searches. I have attached examples of paper mail that is coming to my home. 

  Business Response

  Date: 11/15/2023

  Hi ****,
  
  According to your support request, the company profile you are contacting us about is listed below:
  
  Low Cost Garage *************** (MA)
  
  We checked with the Governing Agency¹ in ************* and the information they have made available as public record matches the information displayed on our site. Please see below for additional information on how to best affect your desired change.
  
  Please note that when there is a dispute pertaining to the accuracy of the information on our site, we will review the information the governing agency has published to decide the outcome of the dispute. If the information the governing agency has published differs from ours, we will update our information accordingly. However, if we determine that not to be the case, then there is nothing further we will do until the governing agency updates their information.
  
  Once the governing agency has updated their data, you can refresh your company's information yourself by navigating to our contact page and selecting the option which reads "My company's information has become outdated and I would like it refreshed to match the official public record of the governing agency that has published my company's information."
  
  Notice: Please do not reply to this message. Replies to this message are routed to a mailbox that neither accepts nor retains mail sent to it. If you have further questions or comments, please use our contact page.
  
  Sincerely,
  Bizapedia Support
  
  1. Secretary Of State/Department Of State