Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is I bought a shirt for 5 dlrs that the only time I gave permission to charge my card but daily they keep trying to charge **** to my card daily but my card has declined it cause I've locked card do to ordering online places try keep charging you when they don't have permission I gave permission for my order only no outher charg d should be charged to card and they have attempted to 6 times for **** and this should be addressed for future customer who order cause I'll never ordered again because of this issue

• Initial Complaint

  Date:03/27/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have authorized small purchases through patriot wholesale club(PWC) marketed by 4patriots between **** and 3-2-23 in the amounts of ****, ****, and **** and received larger unauthorized charges of *****, *****, *****, and ***** under the company names of The best hardware stuff, elegant hardware stuff, attentive gardening essentials, urbanescapes drapery, and stunning shot. After placing orders, there's no follow up confirmation from any of these companies- no order#, customer service #, return policy, receipt of charges and when the product arrives, no company name, just a P.O. box #. The larger charges are apparently for memberships including gift cards which they go out of their way to hide from the customer. Yet no details on said membership and no gift cards received. They have deceitful intentions and are misleading customers to take as much money from customers without them knowing and offering nothing in return for said charges, using a bogus membership to make fraudulent charges. This is the definition of fraud. In reading similar complaints, PWC claims they aren't affiliated with these companies they are marketing products for and therefore aren't responsible for these unauthorized charges. I googled all of the companies mentioned above and nothing comes up on any of them. I believe they are made up company names that don't exist, yet they are all vendors of PWC. It appears PWC are not only affiliated with these companies but are all the same company or sister companies operating under phony names in order to scam customers with multiple phony memberships. I don't expect to get my money back. I canceled my card so the unauthorized bogus charges don't continue. Shutting this company down is not enough. They will just start up their scam operation under another name. My hope is for BBB and FTC work together to investigate and criminally charge said companies. With the hundreds of complaints, evidence and dots to connect, I hope you can end this fraud.

• Initial Complaint

  Date:03/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for this website its very concerning that there is company that is contacting me via e-mail constantly harassing with these false claims that Ive ordered from them when I have not! I never signed to follow any promotions nor have I ever been a customer.

  Business Response

  Date: 04/28/2023

  Hello,
  We have searched our records thoroughly and cannot find any account history for this customer. The email advertisement he attached is however from one of our affiliate partners. When I tried to add customer to our do not market database, his email was not found. This indicates that we do not have their email address in the system for any marketing. We do apologize for any inconvenience this has caused the customer. I have included the contact information for the company that sent the customer this email. I would recommend they contact the company directly and request to be taken off of their mailing list. Please let me know if there is anything else we can do to assist in this matter. 
  
  Affiliate Contact Information
  **********************
  ****************************
  *************
  
  Sincerely,
  
  *****************************
  CSR Manager
  Patriot Wholesale Club 
  **************
  

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 10th, I responded to an email I got from this PatriotWholesaleClub.com advertising this Vision Watch and in that email, it clearly states "Its yours, absolutely FREE. If you want the most bang for your buck, find a smartwatch that does all that an ****** priced Apple watch would do..." and all I would need to pay was $6.97 for the shipping. So I placed the order even knowing that this was a cheap *****-made smartwatch that very similar ones can be bought for less than $40 on Amazon. Then on March 11th, I noticed that I got charged $137.42 on my card that I used to pay the $6.97! I was shocked and confused. So I followed the cookie trail back to find out what this charge was. Lo and behold! It was from this "Vision Smart Watch" site that this PatriotWholesaleClub was promoting in that email! And only when you read the "Term and Conditions" on that website does it tell you that the watch is in fact NOT FREE and that they will charge you not one but TWO payments of $137.42 after a 48 hour "evaluation period"! So in fact, the email sent by this PatriotWholesaleClub was completely misleading and disingenuous just so they can earn affiliate commission from this Vision Smart Watch scamming people! And they can't say they didn't know that would happen and any reputable affiliate marketer knows the ins and outs of what they are promoting! And frankly, since PatriotWholeSaleClub is the one who sent out that misleading email, they should be held legally liable for false advertisement since they are the ones who advertised it as "FREE".

  Business Response

  Date: 04/17/2023

  Hello,
  After thoroughly researching this account, our records indicate this customer has never ordered any products from our company. The company that did charge him is one of our affiliate partners, but we do not have any power over how they conduct their business affairs. We replied to ****'s email on 3/14/23 providing him with the contact information for Vision Watch, and also unsubscribed him from our email list so he would not receive any promotion offers from us or our affiliates. (Please see email communication attached). I reached out to Vison Watch today and told them I was calling on behalf of a mutual customer, and tried to see if they would refund the charges, and the agent told me that the customer already disputed the charges with their financial institution on 3/28/23. Once a dispute is filed there is nothing else they can do about the charges. I did confirm with Vision Watch that **** does not have an active membership and he will not receive any future charges from them. We do apologize for any inconvenience this issue has caused the customer. Please let me know if there is anything else I can do to assist in this matter.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19595785
  
  I am rejecting this response because:

  My complaint is with the fact that Patriot Wholesale Club promoted this fraudulent company, Vision Watch using obviously misleading claims and terminology to promote this Vision Watch and their products with the intention of gaining affiliate commissions. I did not claim Patriot Wholesale Club is the supplier though they did misrepresent that fact. They did this knowing full well that their advertisements were false and misleading. They were the ones who advertised that this watch was "Free" and I only had to pay the shipping and handling fee. They never disclosed that we would be charged anything further. For them to deny responsibility for any wrongdoing is further proof that they do not admit this! 

  Yes, I took action against Vision Watch and this fraudulent charge AFTER calling Vision Watch and getting insulting and demeaning responses from them and they refusing to refund by filing a fraudulent charge claim against them with my credit card company. That claim is still active and not closed as of yet. 

  My purpose in filing this claim with BBB is to have all consumers to know that Patriot Wholesale Club are not scrupulous in their business practices. 

  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:03/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw one of their emails that advertised about a free smartwatch and all you had to do was pay a small charge of $6.97 and they would send it to me. What they failed to mention anywhere in the email or the linked website it took me to was that I would be charged $137.42 for the full retail price of the watch plus they used my card information to sign me up for a paid subscription that was never mentioned. When I reached out to the company they said they couldnt do anything as they werent the ones actually selling the product and it was from a promotional merchant. When I contacted them they said they canceled the charge which I later found was the subscription and when I pressed them on canceling the order they told it was already shipped when I never got any notification of that and that they cant take the product back as its a promotional item. They refused to do a a return and/ or give me a full refund and were only offering a 25% refund which barely covers what they stole. The concerned patriot company refused to take any responsibility and says that they cant do anything for me except give me the contact info for the company they are affiliated with. What a lousy, unethical bunch of scammers. I dont have any order or tracking number as they never provided any to me.

  Business Response

  Date: 04/12/2023

  Hello,
  I did some research on this account and our records indicate this customer has never ordered any products from our company. The company that did charge him is one of our affiliate partners, but we do not have any power over how they conduct their business affairs. We replied to *****'s email on 3/13/23 providing him with the contact information for Vision Watch and also unsubscribed him from our email list upon his request. (Please see email communication attached). I reached out to Vison Watch today and told them I was calling on behalf of a mutual customer and tried to see if they would refund the remaining amount. The agent told me that the customer already disputed the charges with their financial institution so there was nothing else they could do. I did confirm with Vision Watch that ***** is not have an active membership and he will not receive any future charges from them. We do apologize for any inconvenience this issue has caused the customer. Please let me know if there is anything else I can do to assist in this matter. 
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 04/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a free product and they charged me and never delivered then sent my card info to memberships I never signed up for. This is a fraud company. They scammed me out of hundreds of dollars.

  Business Response

  Date: 04/10/2023

  Hello,
  We have searched all of our records for this customer and unfortunately we cannot find an account or any orders in our system for him. It is possible that this customer purchased from one of our affiliate partners, but we would need some more information about the purchase to make that determination. It would be helpful if the customer can provide more details of their purchase such as the name of the product they ordered and/or the name and phone number that appears on their bank statement for this charge. If we do determine that the charge was made by an affiliate partner, I would be happy to reach out to them on behalf of the customer to help resolve this issue. I am sorry that I could not be of more help at this time. 

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19527295
  
  I am rejecting this response because:

  They know that they give our info to their affiliates and should be held accountable.  There is enough complaints online to verify my position.

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/28/2023

  After further research on this account, I was able to locate the company that the customer ordered from. I contacted them on behalf of the customer. The representative informed me that the customer purchased a drone from them for a small shipping cost. They agreed to terms and conditions stating that they would need to call within 48 hours to cancel a trial subscription or they would be automatically charged $67 per month. The recurring charges the customer received was for that membership. They also informed me that there was a refund already issued to the customer for $67 and the membership was cancelled. I attempted to get them to refund any remaining charges and they said they can only speak to the customer directly to do this. The customer should contact them as soon as possible. I have included the contact information below. I have also included contact information for another affiliate company attached to his email but I could not get ahold of them. Again I am sorry there is nothing more I could do. If the charges came from our company there would be no issue in ** providing a full refund to the customer. I have taken the steps to make sure they are unsubscribed from receiving any future marketing from ** or any affiliates. 
  
  Affiliate Contact Information
  Drone 
  Phone: ************
  Email: ********************************
  
  Backpack
  Phone: ************
  Email: *****************************
  
  Sincerely,
  
  *****************************
  CSR Manager 
  Patriot Wholesale Club
  **************

• Initial Complaint

  Date:02/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON FEB 16 I ORDERED ONE GPS TAG TRACKER FOR $5.80 WITH A MASTER **** CARD. ON FEB 17 YOU TOOK $5.80 FROM MY BANK & THAT WAS OK . BUT ON FEB 21 YOU TOOK $82.45 FROM MY ******** DID NOT ORDER ANYTHING FROM ATTENTIVE GARDENING. IN FACK I CALLED THE ***** # ************ & THE ***** WHO ANSWERED THE ***** WHEN I CALLED LOOKED EVERY THING UP & SAID THAT THERE IS NOTHING ABOUT IT ON THEIR END ONLY A CANCELLATION FROM ME. I HAD NOT EVEN RECEIVED THE TRACKER UNTIL TODAY. I'M 80 YEARS OLD A WIDOW FOR18 YEARS ON MAY 27TH 2023. PLEASE PUT THE MONEY BACK INTO MY BANK. I USED THE **** CARD WITH THE LAST 4 #'S ****. WHAT IS THE "ATTENTIVE GARDENING????PLEASE SEE ATTACHMENTS..THE ORDER WAS # ********* I WANT A REFUND OF THE $82.45 PUT BACK IN TO MY ACCOUNT AT BANNER BANK IN ************** THANK YOU *******************************

  Business Response

  Date: 04/07/2023

  Hello,
   I apologize for the delay in responding. We had to do some research to find out how we could help. This customer has done business with us in the past, however the product they are referring to in this complaint is offered through one of our affiliate partners. We took the following steps to help ****************** resolve this situation: We reached out to the affiliate partner where this product was ordered from. The representative that I spoke with was able to locate an order for ******** that was placed on 2/16/23. The initial offer she took advantage of was for a Wi-Fi Lightbulb. She only paid $5.80 for shipping costs. The agent also said that she signed up for a membership trial that needed to be cancelled within 48 hours, or she would be charged the monthly membership charge of $82.45. I did inform the agent that ******** was not aware that she signed up for this membership and wanted a full refund. They only agreed to refund half of the charge of $41.22. The refund will take 3-5 business days to credit to her account and I did ensure that she was unsubscribed and wont receive any future charges from them. I recommend contacting this company again to seek the remaining charges. Please see the contact information below for this company, and let me know if there is anything else I can do to assist. Thank you for your patience regarding this matter. the customer and left a detailed voicemail and email explaining all of this to them. We also provided them with the contact information for this company. We take all complaints very seriously and we want to make sure al consumers are treated fairly. Please don't hesitate to reach out if there is any additional information needed.
  
  
  www.hotconsumerdeals.com/specialpromo  (advertisement where offer came from).
  Email: **********************************  
  Phone: **************
  
  Sincerely,
  
  *****************************
  CSR Manager
  patriotwholesaleclub.com  
  **************

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought some items from ARCS Wholesale Club. I now wish to cancel the membership and the continued monthly payment. Their phone number no longer works, and there is no other form of contact that I can find. Please help!!

  Business Response

  Date: 02/21/2023

  We apologize for any inconvenience. We do not have contact information for that company. Please check your credit card statement to see if there is a phone number for the company that you have the membership with

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ThePatriots wholesale club sends me emails frequently for items that they charge for shipping only. This item was for a gps tracker for a $7.97 shipping charge only. As I proceeded to process my order using a prepaid debit car I received an error that prepaid debit cards cannot be used so I closed out of the order page. I checked my prepaid card balance and the charge showed that it processed. I called the customer service line and strangely enough they could not find anything about my order. No shipping address, no card number, no email address yet that information was entered when I hit the order button and the charge posted. The rep asked that I contact the card company to put a halt on it. The card company said they are not able to and to wait to see if it will auto refund. Since it posted I dont think this will ever refund to my account since they have no information about my order. Imagine that. Folks if you are reading this I thank you for doing your homework and researching what it appears to be a scam. I am usually careful but time was of the essence. Please do not get hustled into these items. I have learned from this and will forever feel negative on conduits who pose as Patriotic to scam patriotic people. If they would like for me to remove this then the better settle this asap. BEEARE OF patriotwholesaleclub.com AND SOARE ME THE RESPONSE OF NOT HAVING TO DO WITH THE COMPANIES THAT POST ON YOUR DOMAIN NAME. TOU ARE THE CONDUIT THEREFORE YOU ARE RESPONSIBLE FOR ACTIONS DONE BY THOSE PARTIES YOU ADVERTISE AND SCAM FOR. I NOW FEEL I AM ANOTHER ONE ADDED TO YOUR LIST OF BEING HUSTLED AND SCAMMED. SOME PATRIOT YOU ARE.

  Business Response

  Date: 02/21/2023

  The *** Tracker that you ordered is from an affiliate company. We are not able to pull up any accounts for purchases made through other companies. Please check your credit card statement to see who the charge is from.

  Customer Answer

  Date: 02/21/2023

   
  Complaint: 19434848
  
  I am rejecting this response because PatriotWholesale knows exactly who the vendor is that they use.  So it is unbelievable that they claim they do not know who the vendor is in their response. They were the ones who gave me the information to call them and those folks claim there isnt an account created for my order but funds were taken. PatriotWholesale refuses to assist when it was their email that included their associated vendors link. I was even emailed that its against the law for them to share customer information regarding purchases with vendors yet they dont seem to realize that associated vendors are taking funds from customers. Patriot Wholesale serves as a conduit and they should be held responsible along with Visualize Craft ESSENT which is the company they are connected with. I am not the first person this has happened to. I have read there are others here on BBB. My statement to them is either contact the vendor to sort this out with a refund or send me my product due to funds removed from my credit card.  
  
  Sincerely,
  
  ****************

  Business Response

  Date: 02/22/2023

  The contact information for the company that you purchased the *** Tracker is below

  Contact us
  Phone: **************
  Email: **********************************

  Customer Answer

  Date: 02/22/2023

   
  Complaint: 19434848
  
  I am rejecting this response because I have contacted both PatriotWholesale and BargainDirect who uses the Alias Visualize Craft ESSENT and no one can assist with a refund or shipping if my product. I have reached both of them by phone and email and they have no knowledge of my order yet they charged my card. The link was accessed from the email sent from PatriotWholesale so I feel they are partially responsible and they should assist further rather than throwing it all on the recipient of THEIR email. I have asked PatriotWholesale to call them for assistance and they refuse. I would love this to be escalated higher to both accounting departments to rectify but if they refuse assisting me on the front end, they have assured me they will not be willing to resolve this issue up the chain. I feel this may be an associated Scam with both parties until they can prove me otherwise. 
  
  Sincerely,
  
  ****************

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product (requiring payment of shipping and handling with my CC) in October and again in December. I realized I had two subscriptions when I called in, 2/2/23, 5 days past the 30 days in which I was supposed to call and cancel a subscription that I did not know I had. At the same time, I learned I had a subscription from the October product that I ordered. The gal on the phone said I was getting coupons to use on their products for my subscription, but I never received any coupons that I can find. And when I ordered the products, nowhere in the original email was there anything about a subscription. These subscriptions had to be in some fine print at the last moment of ordering? I have gone through the process of almost ordering another product, and do NOT see any information about any subscription. I have been charged $76.68 monthly since October, and $39.95 once in December. I have canceled these useless subscriptions, and have gotten 50% rebate on one payment of each in January. The emails offering these products are very misleading. There is no evident information about signing up for a worthless subscription each time you order a product. This company is scamming people. They may barely be on the correct side of the law. But their intentions are to scam people. They are not forthcoming at all. Not patriots at all. How many complaints do you need to receive about this?

  Business Response

  Date: 02/06/2023

  Per our records there are only 2 purchases with us. Below are the purchases made with Patriot Wholesale Club. The charges are with an affiliate. Please reach out to them for a full refund. 

   

  
  1793404 10/18/22 12:12pm U - Post-Collapse eBook Bundle ***** Total Apps - Maverick - ****** - **** 1 --- Sale $***** **** **** Success Approved | AVS: Y | Auth Code: 06952C ********** --- ---  Actions 

  
  1793403 10/18/22 12:10pm Bulletproof Home Security Book Total Apps - Maverick - ****** - **** 1 --- Sale $19.00 **** **** Success Approved | AVS: Y | Auth Code: 01442C 7712362800
  
  

  Customer Answer

  Date: 02/06/2023

   
  Complaint: 19331806
  
  I am rejecting this response because:  I did not receive the Post Collapse EBook Bundle. And the Bulletproof Home Defense documents did not live up to the hype. It was not clear that the other items were offered by affliates instead of your company. How am I supposed to contact them? I have called the numbers on my credit card bill, waited on hold for extended time frames, been hung up on several times, and have managed to get tiny partial refunds of subscriptions that I did not ask for. Tell me that you get no kickbacks from these subscriptions??? These subscriptions are supposedly for coupons to use on your website??? I have never received anything for these subscriptions. I want a full refund for the subscriptions and the Post Collapse EBook Bundle. And I would like a partial refund of the Bulletproof Home Defense Documents.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/07/2023

  A refund in the amount of ***** for the Post-Collapse eBook Bundle has been processed back to your credit card, and a refund in the amount of  ***** for the Bulletproof Home Security Book has been processed back to your credit card. Please allow  5 - 7 business days for the refunds to show on your credit card.