Reviews

Review Details

• Review frompamela f

  Date: 06/21/2023

  1 star
  If I could give them 0 stars I would. My internet service cuts me off 3 or 4 times per hour. Terrible customer service.

• Review fromStephanie M

  Date: 06/17/2023

  1 star
  Awful takes forever to talk to a human very unhelpful always live chat is ridiculous

• Review fromSantino A

  Date: 06/04/2023

  1 star
  My experience with cox communications Las Vegas yesterday on Friday and today on 6/3/23 as a customer that pay for a Gigablast and a landline only with no Cox T.V services for $ 136.23 Monthly with the due date on every 18 of every Month. On 6/2/23, I received an email from Cox indicating that your bill have changed to $ 159.47. followed by log into your account to make a payment. Immediately text messages kept coming in telling me the same thing. I was like my bill is not even due and right after Cox changed my bill, Cox start rushing me to make a payment as if I was going to pay. I went to a near by Cox store today on 6/3/23 on 4072 Blue Diamond Rd and spoke with Pares. She told me in order to bring my bill down. I have to buy a cell phone, add additional line into my services and it's will bring my bill down to almost $ 146.00 and that's become a condition. She refused to everything write down for me so I can go through everything together with customer services call. I asked for a manager on duty at the store which in 20 minutes later. Assistant store Manager by name Skyler came in and it's turn out that, he is worse than the first one in communication and customer services in general. He even make a joke on me after I asked him for his business card by saying I can even give you my two business cards in case you lose one with his ignorance. I don't think he knows those customers come to store are also on another great customer services and I suggest that, he need more training on how to communicates and deal with customers in professional manner. I left the store and call customer services outside the store. calls were recorded and my first call was taken by agent name Loura. She was not able to help me. Second called was taken by Miller and he was at least able to help me nice and calmly. My points is that, patient and not giving up easily are my strength. Last but least, Cox Communications, train your agents properly in communications skills.

• Review fromLyle L

  Date: 06/03/2023

  1 star
  Horrible company . A bunch of liars and thieves. They only implemented data caps because they wanted ro take advantage of thier customers who were forced to work and school from home due to the covid pandemic. Just goes to show how scandalous and scumbag they really are.

• Review fromAnthony C

  Date: 05/31/2023

  1 star
  Where do I begin. I pay for internet through my apartment it is included in the rent as they have a bundle with cox unfortunately. And there is no other provider in our area that will offer service. My spouse and I work from home so we rely on the internet to keep food on the table. However, cox has other plans to scam more out of us then we need to pay. Our internet has been out for 1 and a half days already. Finally having a tech come out to look. This is the third time that this has happened by the way however the other two times it happened on the weekend so no need for the internet use but still frustrating because we can’t watch anything on TV without internet let alone screen share to my own tv. I asked myself why am I paying them for to have my internet out. Anyway, I set up the appointment only to get an email stating we will be charged $75 to have a tech come out to inspect “their” faulty equipment. I spoke with a live agent stating that depends if it is cox’s fault or our fault that we will be charged. I stated okay and if the tech determines it is our fault when it isn’t how would we know. I advised that it is ridiculous to charge anyone when it is recommended because the tech support troubleshooters never know how to fix the issue apparently so they advise that a tech needs to come out and look but to charge your customers when there is nothing they can do to fix it so you send the expert to fix it but still charge them?! That doesn’t make sense to me. Ridiculous business practice to try to siphon more money out of their customers is insane. I would give zero stars if I could. It’s so frustrating that I would be charged to have them fix their own equipment that isn’t working. I was told to even get the upgraded 7th series of my modem only to be denied at the store that this is the fastest for our speed when the lady on the phone specifically told me that we can upgrade to the faster modem.

• Review fromStefani B

  Date: 05/22/2023

  1 star
  Worst experience with a service company ever. I cancelled service on 2/16/2023 and paid a higher amount than normal for a bill dated 2/16/2023. I have the chat transcript to prove it my cancellation request and yet my service was not "completely" cancelled and I was charged another month's worth of service when I no longer was using their service. I charged it back and put a stop payment for them and COX came back is now charging me a fee for the returned item and charged the amount under a slight variation. I am currently on the phone waiting for a resolution and it really sounds like they are going to give me the run around and not return me my money for services not rendered. I am going to have to call my bank and this time close my card so they can't charge me. Don't sign up for COX unless you are never planning on leaving them.

• Review fromArline K

  Date: 04/13/2023

  1 star
  Internet keeps going down. It was good then down more. Fix this problem now and face lots of complaints from customers. Me and my dad used the internet for YouTube and others. I think me and my dad going to search another internet provider than COX is the worst.

• Review fromjohn s

  Date: 04/05/2023

  1 star
  I have used Cox email now for years. My entire life revolves around this email address. Today I called in to have one account of mine transferred over to be the PRIMARY account. A simple request. While doing so, the technician "accidentally" deleted my email address. Now they are saying they will "try" to get it recovered within the next 24-48 hours. My job and my life is based around this email address that they just deleted. So now I will not receive ANY work related emails, login requests, etc. As usual, the acting manager was of no hope and could really care less. I sincerely wish our area had an internet provider that matched the speeds of COX. I would be gone in a second. Beyond horrible customer service. I hate this company.

• Review fromLilia D

  Date: 03/02/2023

  1 star

  Lilia D

  Date: 03/02/2023

  KEEP AWAY FROM COX
  Do not sign any contract with Cox Communications. I tried to get my subscription cancelled before the next payment cycle and the people on the phone would NOT let me cancel at ALL. They kept saying I can wait and kept beating around the bush, literally would not let me CANCEL my services with them. So I ended up waiting before my next cycle began (the date which they gave me previously) to call again to cancel and it was the same thing they would not let me cancel, kept beating around the bush, etc... and eventually I got them to cancel the day before my next billing cycle (the date they initially told me was when my next billing cycle started) with no balance on my account right before cancelling. Fast forward to the next month when I was not supposed to pay anything, having returned the modem and moving on to the next service provider, I get a notification on my phone that I have to pay a bill for this month. After a few phone calls and going through 6 different customer service agents, all from different departments, I came to the conclusion that cox agents misinformed me purposefully on the date that my billing cycle began so as to get me to pay another months payment maliciously. This whole ordeal has put me through a great amount of stress and even though I went through the same amount of time to get this sorted before my next billing cycle, I ended up still getting a bill regardless of how careful I was to begin with. There are cheaper and better services out there. So in conclusion DO NOT sign any contract with cox and if you are in one currently do not trust any of the customer service people, they are paid to screw you over, their nice sounding voices are just that, nice sounding!!!

  Cox Communications Las Vegas

  Date: 03/09/2023

  We
  would like to thank the BBB for the opportunity to assist a valuable
  customer.  Please let me begin with an
  apology for any inconvenience our customer may have experienced. It is
  certainly not our intention to cause any frustration. 
  
  
  
  We have reached out to our customer to address their
  concerns, however, our attempts to reach them have been unsuccessful.  Once we are able to speak with the customer
  and verify the account, we can address their concerns and provide a successful
  resolution.
  
  
  
  Thank
  you for your time and consideration.
  
   
  
  Karen S.
  
  Executive Resolutions
  
  Cox Communications, Southwest Region
  
  
  

• Review fromCody S

  Date: 02/27/2023

  1 star
  Terrible Terrible Terrible. If you can avoid using Cox you really should. Unfortunately they own monopolies on certain areas that they cover so you are forced to use them for internet. Look at how their reviews are, all of these customers have been wronged. And for some random reason they are credited with the BBB? Looks like someone was bought.
  One manager told me my equipment fee was waived after I was told weeks later to return equipment., Problem is the equipment came with the apartment. So I have to return the equipment to them?? This was an exclusive cox serviced property so they next person would need the equipment and I was told several times that I did not have to return it for this reason. I then spoke to them again as I noticed the equipment fee was not taken off of my account. They then accused me of lying and literally hit me with a line of incriminating questions. They then "escalated" my request and are pretty much pushing me off. The "manager" I spoke to is named Jesus S., he is the deffiniton of terrible customer service.
  Avoid Cox at all costs. They are textbook scammers.