Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 10, 2025 i received a receipt notifying my that my account was charged ***** after the trial period expired. I was not notified prior to the period ending that i was going to be charge just the receipt that it was. I immediately canceled my subscription and emailed customer service for a refund explaining that I did not want the service and was looking for a refund. Today I received an email stating that I did not qualify for a refund even though I explained that I was not using the product. They reassured me that my subscription was canceled. All the responses are AI generated via charbot.

  Business Response

  Date: 01/17/2025

  Dear ****** *******,

  Thank you for reaching out and sharing your experience. Transparency is a priority for us, and we regret that you felt caught off guard by the charge.

  At Coursiv, our subscription model operates on auto-renewal, and the terms of this are outlined during the sign-up process. However, we acknowledge that additional reminders prior to billing could help prevent such situations, and we are actively exploring ways to improve communication in this area.

  We have thoroughly reviewed your case and taken immediate steps to process a refund for the $79.99 charge. Additionally, we have confirmed that your subscription has been fully canceled to ensure no further charges occur. Refunds typically take a few business days to reflect in your account, depending on your banks processing times.
  We also acknowledge your concern regarding automated responses. We also assure you that every case is carefully reviewed by our team. We value each customer and are committed to addressing concerns thoughtfully and personally.

  If you have further questions, suggestions, or require additional support, please dont hesitate to reach out to us at ********************************** Your feedback is invaluable, and we appreciate the opportunity to address your concerns and improve our services.

  Best regards,
  The Coursiv Team

  
  

  Customer Answer

  Date: 01/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is no way to cancel your subscription with this company. They give you multiple ways to cancel but they dont work. It involves logging in to your ***** account or several other options

  Business Response

  Date: 01/17/2025

  Hello,

  We sincerely apologize for any difficulty you experienced in canceling your subscription. At Coursiv, we aim to provide clear and straightforward options for managing subscriptions, and we regret if this was not your experience. To cancel your subscription, please go to Profile--> Settings--> Subscription--> Cancel Subscription. 

  After reviewing your case, we have processed a full refund and canceled your subscription to ensure no further charges will occur. You should see the refunded amount reflected in your account shortly, depending on your banks processing time.

  We deeply regret the inconvenience caused and appreciate your feedback, as it helps us improve our processes and communication. If you have any further questions or require additional assistance, please dont hesitate to reach out to us at **********************************************************.

  
  Best regards,
  The Coursiv Team
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint to BBB:I am filing a complaint regarding misleading advertising and unresponsive customer service from ******.. The course I purchased was marketed with specific features and content that were not delivered, making it a clear bait-and-switch tactic. When I requested assistance and asked to speak with a manager, I was repeatedly ignored. Over the course of 20+ emails, I received mostly automated, computer-generated responses that did not address my concerns. This company refuses to stand by its product and fails to provide meaningful customer support. I am seeking a resolution and accountability for their deceptive practices. I request a refund.

  Business Response

  Date: 01/13/2025

  Dear ********* *****,

  
  Thank you for reaching out and sharing your feedback regarding your experience with Cousiv. We sincerely apologize for any disappointment and frustration caused by the issues you encountered.

  
  After reviewing your case, we have processed a full refund for both payments as a resolution to your concerns. We truly regret that our product and service did not meet your expectations, and we are committed to learning from this situation to improve our offerings and communication.

  
  We also apologize for the difficulty you faced in obtaining assistance. While we strive to provide timely and effective customer support, its clear that we fell short in this instance. We are taking your feedback seriously and will use it to ensure our future interactions are more responsive and transparent.

  
  We appreciate the opportunity to address this matter and hope this resolution meets your expectations. If you have any further questions or concerns, please feel free to reach out to us at **********************************************************.

  
  Thank you for your patience and understanding.

   

  Best regards,

  Coursiv Customer Support Team

• Initial Complaint

  Date:01/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: today Jan 5th 2025 I selected their 12 week trial option of *****, and was charged immediately for an additional charge of *****. When I saw the two transactions I contacted them immediately to say they accidentally charged me twice. Their response was that they had an additional charge buried in the fine print.This is incredibly dishonest and misleading. Originally I only wanted the second charge of ***** back and I would use their product for the 12 weeks and cancel as thats what I thought I was buying. Because of their dishonesty Id rather learn from a different institution that is upfront and clear about all costs. I want both charges refunded.

  Business Response

  Date: 01/13/2025

  Dear ****** *******,

  Thank you for reaching out and sharing your concerns regarding the charges associated with your recent purchase. We deeply regret the confusion and frustration caused by this situation.

  
  Upon reviewing your account and the circumstances, we have processed a full refund for both charges ($39.99 and $49.99) as a resolution to your request. You should see these funds returned to your account within a few business days, depending on your financial institution.

  
  We sincerely apologize for any lack of clarity regarding the charges and for the inconvenience this has caused. Transparency is of utmost importance to us, and we are taking steps to review and improve how our pricing and terms are communicated to avoid similar issues in the future.

  
  We understand your decision to explore alternatives, and we genuinely hope you find a solution that meets your needs. If there is anything else we can assist you with, please dont hesitate to let us know at **********************************************************. 

  
  Thank you for your feedback, and we appreciate the opportunity to make things right.

  Best regards,

  Coursiv Customer Support Team

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $39.99 for a service I didnt agree to. My son downloaded the app from the Apple Store for free-with no warning about the $6 it charges then and the $40 later-but it redirects you to a website (so charges didnt go through *****) less than 3 days later. I contacted them within 4 hours of the charge and I consistently received an AI generated email refusing reimbursement or even explaining the charges. When asked for an invoice i received a partial one stating the amount charged with a link in blue to download invoice-it was not an actual link. I asked if there was a number I could contact and they refused stating this is the only form of customer communication. Upon searching this company I found hundreds of people with the exact same situation. If I wouldnt have noticed or contacted them I wouldve continually gotten charged the $40/month with zero warning, consent, or receipts. Im extremely dissatisfied with the way this was handled. Times are are hard enough right now and my son who was curious in learning how to implement AI programs they basically took complete advantage. (And I was present when making the download,login, etc-there was zero agreement for payment)

  Business Response

  Date: 01/13/2025

  Dear **** *******,
  
  Thank you for bringing your concern to our attention. We sincerely apologize for the frustration and inconvenience caused by the situation you described.

  
  After carefully reviewing your case, we have processed a full refund for both transactions as we understand the importance of resolving this matter promptly and fairly. Please allow a few business days for the refunded amounts to reflect in your account, depending on your financial institution.
  
  Coursiv operates on a subscription basis with autorenewal, meaning that the subscription will automatically extend unless cancled prior to the end of the billing cycle. This was outlined in the Terms and Conditions during the registration; however, we understand that it may have been unclear and we apologize for the condusion. 

  
  We are also investigating the issues you raised about unclear charges, lack of communication, and the partial invoice. Transparency and trust are extremely important to us, and we will work to ensure such situations are prevented in the future.

  
  If you have any further questions or need assistance, please feel free to reply to this email. While we currently do not offer phone support, we are committed to assisting you via email at ********************************* and ensuring your concerns are resolved satisfactorily.

  
  Once again, we sincerely regret the negative experience and appreciate your patience as we address your concerns.

   

  Best regards,

  Coursiv Customer Support team

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their services promised do not match what is actually offered, far below what they state. Their ai courses do not meet adequate levels and are lacking with knowledge gaps. They refuse to refund for failing to provide services even with the refund policy stating this is a reason for refund.They falsely advertise money back and cancel at anytime.There are thousands of posts online for this company being a scam, all positive reviews I was able to find were most likely bot accounts with only one post being made.SCAM.

  Business Response

  Date: 01/17/2025

  Dear ******* ***********,

  We sincerely apologize that your experience did not meet your expectations. At Coursiv, we strive to provide high-quality, educational content, and we deeply regret that you felt our courses fell short. Your feedback is valuable and helps us identify areas for improvement to better serve our users.

  We also understand your concerns regarding the refund process. After reviewing your case, we have canceled your subscription and processed a full refund. You should see the refunded amount in your account shortly, depending on your banks processing time.

  Regarding reviews and transparency, we take all feedback seriously and are committed to providing a fair and trustworthy platform for our users. If you have any further questions or need additional assistance, please dont hesitate to contact us at **********************************************************.

  Thank you for bringing this to our attention and for giving us the opportunity to address your concerns.

  Best regards,
  The Coursiv Team
  
  
  
  
  

  
  

  Customer Answer

  Date: 01/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***********

• Initial Complaint

  Date:12/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to a $15 charge and was charged an additional $50 charge that I did not agree to! This is scam.

  Business Response

  Date: 12/27/2024

  Dear ****** ********,

  
  Thank you for reaching out to us. We sincerely apologize for the confusion regarding the additional charge you mentioned.

  
  After reviewing your account, we have processed a refund for the $50 charge that was not agreed upon. Please allow a few business days for the refund to reflect in your account.

  
  We understand how important it is to have a clear and transparent experience with our service, and we are committed to ensuring that all charges are correctly communicated. If you have any further questions or concerns, feel free to reach out to us at ******************* and we will be happy to assist you.

  
  Best regards,
  The Coursiv Customer Support Team

• Initial Complaint

  Date:12/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is nothing but a subscription scam and the app is trash. I was falsely lead to believe it was a one time payment. I was sold a 12 week subscription for $39.99 but they charged me another $39.99 4 weeks later. They refused to give me a refund and tried to blame me saying I didn't process the payment in enough time. Scam, scam, scam!!

  Business Response

  Date: 12/27/2024

  Dear ***** ******,

   

  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion caused by the subscription charges.

  
  After reviewing your account, we have processed a refund for the additional $39.99 charge. Please allow a few business days for the refund to appear in your account.

  
  We strive for transparency in our billing practices, and we regret any inconvenience this situation has caused. If you have any further questions or need assistance, please feel free to reach out to us at **********************************************************.

  
  Best regards,
  The Coursiv Customer Support Team
  
  

  Customer Answer

  Date: 01/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A trial was purchased and I was unable to cancel it and was charged full price then when requesting a refund due to the trial cancellation I was told no. They have horrible customer service and were very rude about it. it showed I missed my trial cancel date but I had to send them an email in order to get the account canceled and still will not refund my money.

  Business Response

  Date: 12/09/2024

  Hello,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced during your trial cancellation process and for any dissatisfaction with our customer service. Your feedback is invaluable, and we take such concerns seriously as we aim to provide the best possible experience for our users.
  
  After reviewing your case, we have processed a full refund for all transactions related to your account as a gesture of goodwill. Please note that it may take a few business days for the refund to be reflected in your payment method.
  
  If you have any additional questions or need further assistance, please dont hesitate to reach out to us at ********************************** Were here to help.
  
  Best regards,
  The Coursiv Customer Support Team

• Initial Complaint

  Date:11/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A ****** charge for a 12 week subscription for the company name Coursiv in the amount $79.99 was received on 11/25/24. I did not order anything from this company.

  Customer Answer

  Date: 11/26/2024

  Coursiv emailed me on 11/25/24 indicating that they are processing a refund for the total amount in question, $79.99. They did not take responsibility for any error or mishandling on their part. I accept the refund, but not their response.

   

  Thanks so much,

  ********* Blond

  Business Response

  Date: 12/03/2024

  Dear ********* Blond,
  
  We regret that our previous communications may not have fully addressed your concerns. Our records show that we responded promptly to your initial inquiry, providing detailed information about your subscription and its terms. At Coursiv, we operate on a subscription model that customers agree to during registration, ensuring smooth service delivery as outlined in our terms and conditions.
  
  We highly value our relationship with each customer and are committed to providing the best possible service. Understanding your dissatisfaction, we have processed a refund for your last payment. Please allow up to five working days for this refund to appear in your account.
  
  We are committed to ensuring your experience with Coursiv meets your expectations. If you have any further questions or need additional assistance, please dont hesitate to contact us at ********************************** We're here to help.
  
  Best regards,
  Coursiv Customer Support Team