Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint:I am filing a complaint against Edulagoon Digital Corp, doing business as Coursiv, due to deceptive and predatory business practices. While attempting to purchase a single course advertised at $39.00, I was carefully avoiding any optional add-ons or subscriptions. Despite this, I was unknowingly enrolled in a $79.99 subscription, which was not clearly disclosed during the purchase process.This is not a case of forgetting to cancel a free trial or misunderstanding termsthis subscription model appears to be deliberately unclear and misleading. There is widespread concern about this company's practices online, suggesting a pattern of similar issues with other customers.When I contacted the company to request a refund, my request was denied. I believe this company is engaging in unethical practices and should be held accountable.

  Business Response

  Date: 06/01/2025

  Dear **** ******,

  Thank you for reaching out and sharing your concerns with us. We deeply regret any confusion or frustration caused by your experience with our subscription process. At Coursiv, we aim to be transparent and clear about all charges and subscriptions, and we are sorry if this was not reflected in your case.

  
  We understand how important it is for our customers to feel fully informed and in control of their purchases. Please be assured that we have taken your feedback seriously and have processed a full refund for the subscription charge you disputed.

  If you have any further questions, concerns, or require assistance with anything else, please do not hesitate to contact us directly at ********************************** We are committed to supporting you and improving our services based on valuable feedback like yours.

  
  Thank you for your patience and understanding.
  Best regards,
  Coursiv Customer Support Team
  
  
  
  

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a course from ************************* on April 11, 2025 and paid 47 GBP ******* Transaction ID: ******************. After completing payment, I was redirected to a second "Pay to Get Access" page. I never received the course I paid for.I immediately contacted their support team at ********************************** Despite multiple attempts over several days, I received no response. Seven days ago, I sent a final notice warning them that I would escalate the matter if they continued to ignore my refund request. No response was given.Due to their failure to deliver the product, their refusal to communicate, and the suspicious behavior of asking for additional payment after purchase, I no longer trust this company and do not wish to receive the course even if offered.Resolution Requested:I am requesting a full refund.Additional Information:Payment was made through ********************* appears to list conflicting business addresses:****************************************** ************************************************* Phone numbers associated with them: ************** and **************.I prefer to resolve this promptly and amicably, but will pursue further consumer protection actions if necessary.

  Business Response

  Date: 05/04/2025

  Dear ****** ****,

  We sincerely apologize for the inconvenience and frustration this has caused. We take these matters very seriously and regret that your experience has not met the standards we strive to uphold.
  Please accept our apologies for the lack of communication from our support team, and for any inconvenience caused by this.

  We have located your payment transaction and have initiated a full refund of ***** GBP. Please allow a few business days for the refund to be processed and reflected in your ****** account.
  We are committed to improving our service, and your feedback regarding the lack of communication, the additional payment request, and the potential bug will be reviewed to ensure that similar issues do not arise in the future.
  If you have any further questions or concerns, please dont hesitate to reach out to us directly at ********************************** We sincerely hope this matter is resolved to your satisfaction.

  
  Best regards,
  Coursiv Customer Support Team

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23261823
  
  I am rejecting this response because:

  Subject: Misrepresentation of Refund Process by *************************

  
  Dear Better Business Bureau,

  
  I am writing to bring to your attention a concern regarding a recent transaction with Coursiv. After a dispute over a payment of ***** GBP, I provided evidence to ******, which led them to issue a refund under their Purchase Protection program.PayPal+2PayPal+2PayPal+2
  However, Coursiv has claimed that they initiated this refund themselves, which contradicts the information provided by ******. According to ******'s policies, when they determine a claim is valid, they process the refund directly to the buyer's original payment method. In this case, ****** confirmed that they issued the refund after reviewing the evidence I submitted.
  I have requested documentation from Coursiv to substantiate their claim of initiating the refund, but they have not provided any. This misrepresentation is concerning, as it may mislead other consumers about the company's refund practices.
  I would appreciate it if the BBB could look into this matter to ensure that Coursiv's business practices are transparent and truthful, especially concerning refund processes.

  
  Thank you for your attention to this matter.

  
  Sincerely,
  ****** ****

  Business Response

  Date: 05/23/2025

  Dear ****** ****,

  We sincerely apologize for the technical glitch that caused you not to receive the course you paid for. We understand how frustrating this must have been, especially after completing your payment.
  To resolve the issue, we have issued a full refund for your payment. However, we also want to make things right by providing you access to the course, should you still wish to proceed. Please reach out to us directly at ********************************* so that we can sort this out and ensure you receive the product you paid for.
  Again, we deeply apologize for the inconvenience this has caused, and we are committed to addressing the issue and providing you with the best possible solution.

  
  Best regards,
  Coursiv Customer Support Team
  
  
  
  

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have the exact same issue as another BBB customer who complained in March and was subsequently issued a refund because of Coursivs deceptive marketing and communication practices. I purchased what was meant to be a one off package AI course. It was advertised as such and I paid for the service in full at that time. To my surprise a few months later, Coursiv deducted an additional, unauthorized $79 from my account with no warning or notice. In fact, having gone back and checked, I never even received a "welcome email" or similar that contained the terms of purchase. They were deliberately deceptive so that when I emailed them with my concern, they suddenly produced all kinds of terms and conditions and refused my refund, telling me that I had agreed to a recurring subscription which is complete inaccurate. Many other customers have experienced this same issue, which begs the question of how long it will be before a class action suit is filed to protect consumers. I demand a refund or will take further actions myself. Please note that I am willing to discuss my concerns with the media and have responded accordingly.

  Business Response

  Date: 05/04/2025

  Dear ***** ******,

  We are truly sorry to hear about your experience, and we apologize for any frustration caused by this issue. We take customer feedback seriously and are committed to addressing your concerns.
  We understand that you initially purchased a one-time package and did not expect to be charged again. Our subscription model is designed to provide a seamless service to customers, but we understand that in this instance, there has been a lack of clarity in the process, and we deeply regret any confusion caused.
  In line with your concerns, weve reviewed the transaction and can confirm that the charge was related to the renewal of your subscription, which automatically renews at the end of the trial period unless canceled. We fully acknowledge that we need to do better in communicating this information more transparently to our customers and will be taking steps to improve this moving forward.
  However, given the circumstances, we have processed a full refund for the recent charge and will ensure this does not happen again. We apologize for any inconvenience this may have caused and assure you that your concerns have been heard.
  Should you require any further assistance or have any other questions, please feel free to reach out to us directly at **********************************************************.

  
  Best regards,
  Coursiv Customer Support Team

  Customer Answer

  Date: 05/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I request that you do not continue to put other customers through the amount of strife and effort it took to resolve my issue, as the number of identical complaints against you indicates that you have been aware of your fraudulent practices for some time and have failed to correct your practices. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the $19.99 offer. As I was looking around the app, there was something else offered, but I couldnt see what it was or what the price was. I opened it up, realized that I didnt want what it was and tried to back out of the page. It didnt let me. I even just left the page open, hoping that that was enough to not accept the offer. Ive written them to say that I want a refund the amount that was charged to me on top of the $19.99 it was $49.49. Several emails have gone back-and-forth but theyre not refunding me. The whole transaction was less than 12 hours from the time I started using the app until I asked for a refund.

  Business Response

  Date: 05/04/2025

  Dear ******* ******,

  Thank you for reaching out, and we sincerely apologize for the confusion and frustration you have experienced. We fully understand how important it is to feel confident in your purchase and subscription, and we regret that your experience has not met those expectations.

  Regarding the additional charge of $49.49, we acknowledge that there may have been a misunderstanding while navigating the app. Our subscription model includes optional add-ons, and we understand how these can sometimes cause confusion during the sign-up process. We are committed to improving our communication regarding these offers to ensure clarity moving forward.
  We apologize for the delay in resolving this matter. After reviewing the case, we have issued a full refund for the additional charge. Please allow some time for the refund to be processed and reflected in your account.
  If you have any further concerns or questions, or if theres anything else we can assist with, please dont hesitate to reach out to us at ********************************** We value your feedback and will take it into account as we continue to improve our service.
  Best regards,
  Coursiv Customer Support Team
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 23rd I purchased a course from a company called ************************* through an Instagram ad. The course was supposed to teach me how to best utilize AI tools. I used my debit card and signed up for a subscribtion based service. There was zero communication from the company on how to use the product. It costs $39.99 and was supposed to be completed through their app I downloaded through the Apple App Store. I found the course to be kindergarten level material at best. It was childish, cartoonish and offered no further knowledge than what one of my children would have had. I cancelled the course within a few days. I do not remember the date but it would have been around January 25th. Again, no communication from the company. I had not used the app for more than a day or two after purchase in January. On April 17th I was charged $79.99 from *************************. I immediately (same day) reached out requesting a refund for the unauthorized charge of an unused subscription. I was asked by the company to review the policies and according to those policies I should have received a full refund. They waited five days to tell me they would not be refunding me the subscription renewal - of which I did not authorize. I am currently disputing this charge with my bank. I went online to get more information about the company and I'm dissapointed I did not do this sooner. I felt compelled to bring my complaint here. I'm not sure what can be done about these deceptive business practices, but this is the only place I knew to go.

  Business Response

  Date: 05/04/2025

  Dear ****** *********,

  Thank you for sharing your experience with us, and we truly apologize for the inconvenience caused. We understand your concerns regarding both the subscription and the content, and we sincerely regret that our service did not meet your expectations.
  Our subscription-based model automatically renews after the initial term unless canceled. We apologize if this wasnt made clear at the time of sign-up, and we acknowledge that better communication is needed. We value your feedback and will take it into account to improve the transparency of our subscription process.
  In response to your request, we have reviewed your case and processed a full refund for the charge of $79.99. We hope this resolves your concern. We deeply regret that the content did not align with your expectations and appreciate that you shared your thoughts. Your feedback will be used to enhance the quality and clarity of our offerings.
  If you have any further questions or need additional assistance, please do not hesitate to reach out to us at **********************************************************.

  
  Best regards,
  Coursiv Customer Support Team
  
  
  
  

   

   

  
  

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23235155
  
  I am rejecting this response because not only have you not issued a refund, according to my bank and their fraud department you attempted to charge my card again! 

  Additionally, it was extremely disheartening that after multiple emails you only decided to say you issued a refund after my complaints with the *** and BBB. I had already canceled my credit card through my bank. The process of canceling a credit card is exhausting. 
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 05/23/2025

  Dear ****** *********,

  We sincerely apologize for the frustration and disappointment youve experienced. We deeply regret that our service did not meet your expectations, and we understand your concerns about the charges and lack of communication.
  Our subscription-based model, including the automatic renewal, is outlined in the terms and conditions during registration to ensure transparency. We understand that this was not made clear in your case, and we apologize for any confusion.
  In light of your concerns, we have issued a full refund for the unauthorized charge and canceled your subscription to prevent any further charges. We want to make sure you are completely satisfied and that this matter is resolved.
  If you have any further questions or would like to discuss the situation, please feel free to contact us directly at ********************************** We are here to assist and work towards a fair resolution.
  Thank you for sharing your experience, and again, we apologize for the inconvenience caused.

  
  Best regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription for ***** a pop bundle came on screen I pushed to read details but it automatically added to to my purchase without me authorizing that individual purchase

  Business Response

  Date: 05/04/2025

  Dear ******* ******,

  Thank you for reaching out and sharing your experience. 
  It sounds like there was some confusion during the purchasing process, and we fully understand how frustrating it can be when charges appear unexpectedly. Our subscription-based model does include options for additional bundles, but we always aim for transparency in the process. 

  Your satisfaction is our priority. Therefore, we have processed a full refund of the charge in question. We really hope this resolves the issue.Additionally, we will review the purchasing flow to make sure it is as clear as possible, and that there are no issues with how purchases are processed.

  If there is anything else we can assist you with, please do not hesitate to reach out to **********************************************************. 
  Once again, we deeply apologize for the frustration this has caused, and we are committed to resolving the matter swiftly.

  Best regards,
  Coursiv Customer Support Team
  
  
  
  

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to a 6.93 a week plan and they charged me for a ***** month plan and when contacted to get a refund they refused. They caused my account to be over drafted causing undue hardship! I didnt even complete the second module of the course that was being taken. Im seeking assistance to just get my money back. The subscription has been cancelled but they are forcing me to try and use their service. In the email communication between us they said they would not refund my money and that they suggest that I make use of the month subscription. I dont want to use it. The app didnt even work. It just kept saying synching data because I originally subscribed online. They have poor customer service, and bad business practices. I even asked nicely and said I would possibly use their services for some other course in the future if they gave me my money back that they stole and overcharged me. Im poor and on social security disability. I cant take hits like this. It sets me back. I did tell them in my last communication that I would be filing a complaint with the better business bureau and the attorney general. So I am doing just that. Filing with you first. Then the attorney general and hopefully some pressure on them will get me my money back. But it is definitely a bad practice to say 6.93 a week and then charge monthly *****. That was my grocery money they took from me for the next week! I added screenshots of the different payments from my cashapp statement. I can get you a copy of our email correspondence if you need that as well. I am seeking ***** refund or more if it costs me any other out of pocket expenses to get my money back. Thanks for your help in resolving this matter.

  Business Response

  Date: 05/04/2025

  Dear ******** *****,

  Thank you for reaching out, and we deeply apologize for the frustration and hardship you've experienced. We understand the seriousness of your situation, and we genuinely regret the confusion and inconvenience caused by the subscription process.
  

  Our subscription model is designed to renew automatically after the initial term, and we recognize that this process should have been communicated more clearly during the sign-up. We're sorry for any misunderstanding and for any undue stress this caused you.

  We are also truly sorry to hear that you were unable to access the content properly due to the app issues. This is certainly not the experience we want to provide, and we are working on addressing such technical problems to improve our service.

  In light of your concerns, we have processed a full refund for the $39.99 charge. We understand how important these funds are, and we sincerely hope this resolves your issue. Please keep an eye on your account, as it should reflect the refund shortly.
  We also apologize for the poor customer service you received. Our team is committed to improving communication with our customers, and your feedback will be used to guide this process.
  If you have any further questions or need assistance with anything else, please don't hesitate to contact us at ********************************** We truly hope this experience does not deter you from using our platform in the future, and we appreciate your patience throughout the process.

  Best regards,
  Coursiv Customer Support Team
  
  
  
  
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 05/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the program through coursiv on April 13th i canceled and requested a refund the 14th. I emailed back and forward with the support team and they denied my refund. I screen shotted the False Advertisement of "Money back guarantee" they have on the website and explained they are misleading customers and they still continue to deny my request for a refund. This platform was not what I expected nor what I was looking for. They mislead potential customers with "Money back guarantee" take your money and keep it.

  Business Response

  Date: 04/21/2025

  Dear **** *******,

  We sincerely apologize for the frustration and disappointment youve experienced. This is not the experience we want for our customers, and we deeply regret any confusion caused.
  Our goal is to provide clear and transparent service, and we recognize that there were gaps in communication in your case. Please know that we take your feedback seriously, and were committed to improving how we communicate our policies and services. 

  We are committed to make things right in this case. Therefore, we have processed a full refund of the requested charge and you should see the amount credited to your acrd in about 5 business days. 

  If there is anything else we can assist you with, please do not hesitate to reach out to us at **********************************************************

  Thank you for your patience and understanding. Were here to assist you and ensure your concerns are addressed.

  
  Best regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05-04-25 First of all, there is no way to contact a human being, the only way to communicate is online and through frequently asked questions.I am not looking to start a business. I was looking to learn AI. Skills and they are geared towards running a business. I am trying to learn specific things.And it doesn't allow me to learn specific ********* makes me go through their formula.I am nothing but frustrated and p***** off when I don't have a phone number to call. Or an email to send a request too.I will not do business with anybody who is strictly online.This way.I want my refund and I do not want to be charged anymore.And I paid for 3 months.I am ***** at the audacity of people and businesses that don't give customers an opportunity to interact and get their questions answered, this is not a society i'm willing to participate in.

  Business Response

  Date: 04/21/2025

  Dear **** ******,

  We sincerely apologize for the frustration youve experienced, and we completely understand how upsetting it can be when you're unable to get in touch with a real person and feel like your needs arent being met. Our goal is to provide valuable learning experiences, and it seems we fell short in your case.

  We understand that you were hoping to learn specific AI skills, and we regret that our platform did not meet your expectations. Our courses are designed to help with various aspects of AI, but we understand that a more tailored experience would have been more beneficial for you.

  Regarding your refund and concerns about future charges, we truly want to make this right. Therefore, we have processed a full refund of the requested charge and you should see the amount credited to your card in about 5 business days. 

  Please do not hesitate to reach out to us  at ********************************* if there is anything else we can assist you with.

  
  We appreciate your feedback, and were committed to improving our service to ensure better communication and support for our users in the future.

  
  Best regards,
  Coursiv Customer Support Team
  
  
  
  

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coursiv did not clearly and at the start inform me that an automatic renewal would be charged to my account. I have not yet received an alert about the charge or a receipt.

  Business Response

  Date: 04/21/2025

  Dear ******* ******, 

  Thank you for sharing your feedback, and we sincerely apologize for any confusion regarding the subscription and automatic renewal process.

  
  At Coursiv, we operate on a subscription-based model, which means that once you sign up, you are billed for an initial period (such as a trial or a first month). After the first billing cycle, your subscription will automatically renew at the regular price unless it is canceled before the renewal date. This ensures uninterrupted access to the services and content.
  We do our best to provide clear information about this during the sign-up process, including the renewal terms, but we understand that sometimes this may not be as visible as it should be. 

  Satisfuing our customers is extremely important to us. Therefore, we have a processed a full refund of the requested charge, you should see the amount credited to your card in about 5 business days. Please, let us know if we can assist you further at **********************************************************. 

   

  Best regards,
  Coursiv Customer Support Team