Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************* offers an AI course. When I signed up for a trial, they requested a credit card number. According to their terms, all I had to do was cancel to prevent further billing. The instructions to cancel are to login to my account and cancel. There is no way to login, either on the website or the mobile app. The only option there is to sign up for a new account. The terms of service are deceptive. I want to cancel but am unable to.

  Business Response

  Date: 04/21/2025

  Dear ******* *****,

  Were truly sorry to hear about the difficulties you've encountered while trying to cancel your subscription. We understand how frustrating it can be when the process is unclear or not functioning as expected.

  Please know that our cancellation process is intended to be straightforward, and we apologize for any confusion. Coursiv operates on a subscription basis with automatic renewal of the susbcription unless cancel prior to the renewal date. 

  Satisfying our users is our main priority which is why we have processed a full refund of all charges in question. You should see the amount credited to your card in about 5 business days depending on your financial institution. 

  
  Please do not hesitate to contact us directly at ********************************* for any other concerns.

  
  We appreciate your patience and understanding.
  Best regards,
  Coursiv Customer Support Team
  
  
  
  

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a short AI course on the Coursiv website on April 5. The cost was $19.99.The company automatically charged me $19.99 plus $49.99 for the next course without my permission.I never opened either course and requested a refund for both on April 8, but they have refused to cancel the charges.

  Business Response

  Date: 04/21/2025

  Dear ******* ***********,

  Thank you for getting in touch with us!

  We apologize for the confusion in regards to the billing. Initially, you signed up for a 4-week trial for ***** USD. In order to enhance your learning journey, we offered extra add-ons during the initial registration for additional fee. In your case, you selected The Complete AI Bundle for Success In 2025 for ***** USD. We strive to clearly explain the associated fees and apologize for causing any confusion. 

  Our users' satisfaction is our top priority; we have canceled your subscription to prevent further charges and processed a full refund of all charges in question. You should see the amount credited to your card in about 5 business days depending on your financial institution. If there is anything else we can assist you with, please let us know at **********************************************************

  Kind regards,

  Coursiv Team

  
  

  Customer Answer

  Date: 05/05/2025

  I am so sorry. I did not know how to respond. The complaint was settled, and I am very thankful to you.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Coursiv (*************************) for misleading advertising, lack of communication, and refusal to refund a $79.99 charge.On January 2, 2025, I signed up for what was marketed as an AI Mastery Course. Based on their promotional language, I expected a structured, comprehensive course. Instead, I received short-form, daily AI challenges with no curriculum, no onboarding, and no depthnothing close to what was advertised. I stopped using the app within days and uninstalled it.From January 2 through March 28, I received no communication from Coursivnot even a reminder that my subscription would renew. Then, on March 28, 2025, I saw a $79.99 charge on my account. I immediately reinstalled the app, canceled the subscription, and contacted support to request a refund, explaining that I never used the service and had received no notice.Coursiv refused the refund, citing policy, and ignored the fact that I acted promptly. They later offered a 50% refund, but only after I initiated a dispute with my bank. I declined, as I had not used the service and the charge was not properly disclosed.I am seeking a full refund of the $79.99 and asking the BBB to review Coursivs billing and communication practices. Their failure to notify customers, combined with misleading product descriptions and a rigid refund policy, is unfair and unethical.

  Business Response

  Date: 04/08/2025

  Dear ******** ******,

  Thank you for sharing your experience with us, and we truly apologize for any frustration caused. We take all feedback seriously and are sorry to hear that the service did not meet your expectations.
  We have reviewed your case and would like to inform you that the last payment of $79.99 has been refunded as requested. We understand that our communication could have been clearer, and we are actively working to improve our process and ensure better transparency with our customers.
  We appreciate your patience in this matter, and we apologize again for the inconvenience caused. If you have any further questions or concerns, please do not hesitate to reach out to us at ********************************** We are here to assist you.

  
  Best regards,
  Coursiv Support Team
  
  
  

  
  

  Customer Answer

  Date: 04/24/2025

  Thank you for the update. I did not see the request for a response. My money was refunded once this was escalated.

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an online course with ************************** and paid $19.99 for a 4 module course. I did not know they were going to bill me every month for taking this course. I completed 2 of the 4 modules, I was not impressed, so I stopped using it two weeks ago. They billed me again today for an additional $39.99. I immediately contacted them and told them I did not wish to renew, please cancel my subscription and refund the additional $39.99 charge. Their answer was "too bad" but you have another 30 days to enjoy our course. I believe their billing practices violate state the Restore Online Shoppers Confidence Act (ROSCA), which prohibits companies from charging a consumers credit card on a recurring and automatic basis without the consumers affirmative consent.They did not sent out a reminder, or obtain my affirmative consent before billing my card again. I believe their billing practices are fraudulent and predatory. They need to stop their illegal billing practices and send billing reminders in advance of automatically charging customers' credit cards.

  Customer Answer

  Date: 04/07/2025

  My name is provided above. My desired  resolution is that the company changed their billing practice and notify customers in advance of renewing their subscription and charging their credit card.
  

  The companys current billing practice is not in compliance with federal law. There are numerous other complaints about the same issue. Their billing practices are deceptive.

  Customer Answer

  Date: 04/09/2025

  My name is **** *******. My name showed on the previous form, but for some reason, not in your history. I do NOT want this claim dismissed. Thank you.

  Business Response

  Date: 04/21/2025

  Dear **** *******,

  Thanks for gettin in touch with us. We sincerely apologize for such a negative experience our services left you with. 

  Coursiv operates on a subscription-based model, which includes automatic renewals, and we strive to be transparent about this during the sign-up process. We understand that this was not clearly communicated in your case, and were sorry for any misunderstanding this may have caused.

  We take your concerns seriously and will work to ensure better transparency and communication in the future. Our users' satisfaction is our priority; we have processed a full refund of the charge in question (***** USD) and cancelled your subscription to prevent any future charges. 

  If you have any further questions or need assistance, please contact us directly at ********************************** and well be happy to help resolve the issue.

  Thank you for your feedback,
  Best regards,
  Coursiv Customer Support Team
  
  
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a promotional offer in January for three months. Before the ending of the term, they billed me early and when I expressed my dissatisfaction with the product AND the early billing, they refused to refund me and then no longer answered my emails. I couldn't get anyone on the phone. They keep deleting my comments online when I request a contact. DO NOT SIGN UP FOR ANY PROGRAMS FROM COURSIV. Their terms and conditions are set up to blatantly scam you! Everything looks great when you read them, but the one email they actually replied to they said zero refunds for any reason whatsoever. They hook you in, scam you and have no accountability or quality customer service. No idea how they sleep at night but they're probably rolling around in ********, looking like D bags. Karma, b!tche$.

  Business Response

  Date: 04/08/2025

  Dear *** Ellyo,

  Were very sorry to hear about your experience and understand your frustration. We strive to provide the best service, and it's disappointing that we fell short of your expectations.
  Regarding the billing concern, we want to clarify that we do have a subscription-based model, and automatic renewals are part of it. However, weve processed a refund for the payment you mentioned, and it should be reflected in your account shortly.
  We sincerely appreciate your feedback and will continue to work on improving our services. If you have any further questions or concerns, please dont hesitate to reach out to us at ********************************** We are here to assist you.
  Thank you for your understanding.

  
  Best regards,
  Coursiv Support Team
  
  
  

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Foreign business scam, charged ***** for scam course, already tried refund and bank contact. Bank directed me to file this form

  Business Response

  Date: 04/08/2025

  Dear ***** ******,

  Thank you for reaching out. We are sorry to hear about your experience and truly understand how frustrating this situation can be. Weve tried to locate your account details and emails, but unfortunately, we couldn't find any associated information.

  To assist you further, please reach out to us directly at ********************************** and provide any additional details regarding the charge or account so we can investigate and resolve the issue promptly.
  We are committed to ensuring that our customers receive the support they need, and we hope to resolve this matter as soon as possible.

  
  Thank you for your understanding.
  Best regards,
  Coursiv Support Team

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coursiv has billed me thrice for an account i do not have on january 22nd 2025, feb 19, and mar 19. The amount is $39.99 for each. I do not have a coursiv account so I cannot unsubscribe since there is no account. I raised the issue with them but they are telling me to unsubscribe. Kindly assist me get my funds back

  Business Response

  Date: 04/08/2025

  Dear **** ****,

  Thank you for bringing this matter to our attention, and we apologize for the inconvenience youve experienced.

  Coursiv operates on a subscription-basis with automatic renewal of the subscription term.
  After reviewing your case, weve confirmed that we have processed a full refund for all charges. The funds should be returned to your account shortly.
  If you have any additional questions or need further assistance, please dont hesitate to reach out to us via email at ********************************** We are here to help and want to make sure we resolve this situation to your satisfaction.
  Thank you for your patience and understanding.

  
  Best regards,
  Coursiv Support Team
  
  
  

  
  

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased what was meant to be a once off package AI course. It was advertised as such. To my surprise a few weeks later they deducted $79 from my account. With no warning. In fact, having gone back and checked, I never even received a "welcome email" or similar that contained the terms of purchase. They were deliberately deceptive so that when I queried it they suddenly showed up with all kinds of terms and conditions and refused my refund. To make matters worse, when I left a review on the Play Store, they pretended that they were open to discussion. But when I mailed them as requested they once again through the same nonsense at me. I'm disgusted. Looking up reviews after this debacle, I realise how many people experienced the same issues. So I'm not sure where they are getting so many positive reviews. Their marketing is a scam. Please be careful.

  Business Response

  Date: 03/31/2025

  Dear ********* ******,

  We are truly sorry to hear about your negative experience, and we completely understand your frustration. Our goal is to provide a valuable and transparent service to all of our customers, and we deeply regret that this was not your experience.
  To clarify, our service operates on a subscription-based model with automatic renewals. The subscription is designed to continue unless canceled before the renewal date, and we strive to provide clear communication about the terms during the sign-up process. However, we acknowledge that in some cases, our communication may not have been as clear as it should have been, and for that, we sincerely apologize.
  We understand that the unexpected charge was frustrating, and we have taken the necessary steps to issue a refund for the $79.99 charge as requested. We truly appreciate your feedback, as it helps us improve our service and make sure that we meet the expectations of our users.
  If you have any further questions or need additional assistance, please dont hesitate to contact us at ********************************** We are committed to addressing your concerns and ensuring that your experience is better moving forward.
  Thank you for your understanding, and we apologize again for the inconvenience caused.

  
  Best regards,
  Coursiv Customer Support Team

  
  

  Customer Answer

  Date: 04/02/2025

  Good day. How do I respond to the response from Coursiv? They have said they would refund me but I have no evidence that they have done so. So I'm afraid to close the request. 

  Customer Answer

  Date: 04/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please advise when I will receive my refund as I am desperate. 
  
  Sincerely,
  
  ********* ******

  Customer Answer

  Date: 04/02/2025

  Thank you for all your help, BBB and *****. I was so stressed about the money as I'm a single mom. 

  Customer Answer

  Date: 04/07/2025

  Hi ***** and team

  I have not heard back from the company nor have they refunded me. Please advise what I do next?

  Business Response

  Date: 04/21/2025

  Dear ********* ******,

  Thank you for getting back to us.

  We sincerely apologize for the inconvenince and negative impression our services left you with. Clearly, there is room for improvement and we appreciate your feedback. 

  Coursiv operates on a susbcription basis with automatic renewal of the subscription term. In your case, you initially signed up for the 12-week plan for ***** USD. Since you did not cancel prior to the renewal, the subscription was automatically renewed. We apologize that we did not communicate it clearer during the initial registration; we will work on improving this aspect. 

  We have processed a full refund of all purchases (***** USD + ***** USD). You should receive the second refund in 3-5 business days depedning on your financial institution. 

  If there is anything else we can help you with, please do not hesitate to reach out to us at **********************************************************. 

  Kind regards,

  Coursiv Team

  
  

  
  

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and sincerely hope that Coursiv will honour the refund this time. Thus far nobody has contacted me for banking details or any other information. 

   

  
  Sincerely,
  
  ********* ******

  Customer Answer

  Date: 05/07/2025

  Refund not Received (yet again). 

  Coursiv are scammers. I give up. 

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction 1 March 2, 2025 - $39.99 Transaction 2 March 30, 2025 $39.99 Offers a 30 money back guarantee however when I request the refund on day 28 they told me I would have had to have told them on day 27 which voids their 30day money back guarantee. They ignored my request and just told me I could use their services until April 27, 2025 and they will cancel my subscription. This made no sense to me, so I found out Nevada state law requires companies to refund money back to the consumer if notified within 30 days. When I reached out to them about this there was no reply within an hour or after like they state they will. I also noticed they sent me an attachment of their revised return policy. It was dated September 14, 2023; however they have posted on their actual site their older policy which is dated July 21, 2023. By law they are supposed to have their most recent revision posted to their site. They expect their customers to abide by their policies, and yet they dont abide by the laws put in place to companies.

  Business Response

  Date: 03/31/2025

  Dear ***** *****,

  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or frustration youve experienced with our service and billing process.

  We completely understand your concerns, and we want to address them in detail. First and foremost, we operate on a subscription-based model that includes automatic renewals at the end of the trial or subscription period, which is designed to provide continuous access to our service. While we do our best to inform users about our renewal process, we understand that this may not always be as clear as intended, and we apologize for any misunderstanding.Upon reviewing your situation, we have processed the full refund for the charge you requested. It should be reflected in your account shortly. We hope this action helps to resolve the issue, and we appreciate your patience.

  Additionally, we are taking your feedback seriously regarding our terms and conditions and will work towards ensuring more transparency and clarity moving forward. Your input helps us improve our service and ensures we stay aligned with industry best practices.
  We also apologize for the delay in our response and for any confusion caused by the outdated policy documents you came across. We are actively working to ensure our site reflects the most current and accurate information regarding our policies.
  Should you have any further questions or concerns, please feel free to contact us directly at ********************************** We are here to help and ensure your experience with us is positive moving forward.
  Thank you for your understanding and for giving us the opportunity to address these concerns.

  
  Best regards,
  Coursiv Customer Support Team

  
  

  Customer Answer

  Date: 04/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have seen many others have the same complaint and I believe it would be very ethical and beneficial to your company to do the same for them as well. It shouldnt have to come to someone writing a complaint online to get the issue resolved. Thank you again for refunding me my money. 
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 04/02/2025

  This complaint may be posted to your website.

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** - Offer a $20 trial but then continue to take money out of my account - I did a free trial I signed no contract I agreed for $20 one time payment and they took another $40 USD x 2 - there was no agreement they took money without my permission - you complain and they send pre written replies. The internet is littered with complaints about this company. I want my $80 USD Back.

  Business Response

  Date: 03/31/2025

  Dear ***** Odd,

  Thank you for reaching out to us. We sincerely apologize for the inconvenience this has caused and completely understand your frustration. We aim to maintain transparency with our customers, and we deeply regret that this situation has led to any confusion.
  Wed like to clarify that our service operates on a subscription-based model, which includes automatic renewals once the initial trial or subscription period has ended. While we strive to make this clear during the sign-up process, we understand that these details may sometimes be overlooked.
  Upon reviewing your case, we have processed a full refund for all the charges as requested. The refund should be reflected in your account soon, and we hope this resolves the issue to your satisfaction.
  We greatly appreciate your feedback and will use it to improve our communication practices. Should you have any further concerns or need any assistance, please do not hesitate to contact us at ********************************** We are here to support you and ensure a better experience moving forward.
  Thank you for your understanding.

  
  Best regards,
  Coursiv Customer Support Team