Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute an unauthorized charge from Coursiv-io of $79.99 that was taken from my account on March *******. I never approved this renewal, and I refuse to accept this charge under any circumstances. When I initially tried to signed up I did not complete the regestration, I did so with the understanding that there would be no unexpected charges or renewals without my explicit consent. To my shock, they charged me without notifying me or seeking my approval. This is completely unacceptable and feels like a breach of my privacy as result, I demand a full refund of this amount, as well as a guarantee that no further charges will be made. I expect the refund to be processed immediately, and I will not accept any other resolution. This type of deceptive billing is unethical and needs to be corrected without delay.

  Business Response

  Date: 03/31/2025

  Hello,

  Thank you for reaching out to us, and we deeply apologize for the situation youve encountered. We take these matters seriously and understand your frustration. However, after reviewing our records, we were unable to locate any email correspondence or related details regarding your account or transaction.To ensure we resolve this matter quickly, we kindly ask that you reach out to us directly at ********************************* with your account details or the specific transaction information (such as the last 4 digits of the card, country, Bank, etc) so we can investigate the charge.

  Once we receive the relevant information, we will look into your case promptly and ensure that the refund is processed, along with confirming that no further charges will be made.
  We regret any confusion or inconvenience this may have caused and appreciate your cooperation in providing the necessary details.

  Best regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 30th I paid $39.99 to Coursiv for a 12 week subscription plan. Today, 3.24.25 I received an email notification of a charge of $79.99 that has a description of 12 week subscription again. I did not ask to continue this subscription- nor after querying my emails have I received any indication of a continuing subscription offer or obligation. In trying to reach out to the company my log in no longer works and I can't find any other way to reach out to the company as all emails recieved are from no-****************************************

  Business Response

  Date: 03/31/2025

  Dear ****** ******,

  Thank you for reaching out, and we sincerely apologize for the inconvenience youve experienced. We understand your frustration and want to address your concerns comprehensively.
  Our service operates on a subscription-based model with automatic renewals. When you signed up for the 12-week plan on December 30th, the subscription was set to renew automatically at the end of the term, unless canceled prior to the renewal date. We do our best to ensure that this process is transparent to our users, but we acknowledge that, in this case, it may not have been communicated clearly enough. We sincerely apologize if this caused any confusion or inconvenience.
  Regarding the $79.99 charge, we understand how concerning this is, especially given your intention not to continue the subscription. Weve reviewed your case and have already processed a full refund for the charge. Please allow some time for the refund to reflect in your account.
  We also regret that youve had difficulty reaching us due to the no-reply emails. Please note that we are here to assist you, and we encourage you to contact us directly at ********************************* for any further assistance. We take all concerns seriously and are committed to ensuring our users have a positive experience.
  Once again, we apologize for the confusion, and we thank you for your patience. We are working to improve our communication and make the subscription management process more transparent for all users.

  
  Best regards,
  Coursiv Customer Support Team
  

  
  

  Customer Answer

  Date: 04/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Unsolicited advice to Coursiva would be to integrate an automated email to subscription holders with a reminder that it is a subscription unless opted out of in this email and include a valid email address to deal directly with them on instances such as this. The worst surprise ever is my credit card dinging that I have a charge and I don't know why, I doubt I'm alone.

  BBB- thankyou for your assistance!

  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name:Coursiv Complaint Type:Unauthorized Charge / Lack of Transparency / Refund Request Charge Date:3/23/2025 Amount Involved:$79.99 Your Complaint:I am filing a complaint against Coursiv due to an unauthorized charge of $79.99 to my account. I did not knowingly sign up for their app or service, nor did I authorize this payment. The app appeared on my phone with 0% usage, and I have only received a single email from the company dated back in Decemberno welcome email, no receipts, no subscription confirmation, and no notifications of upcoming charges.The charge did not show up under my Apple subscriptions, and there is no record of an initial transaction or renewal agreement. My only notification of the charge came from Apple Pay, which flagged the $79.99 as potentially fraudulentthats how I even discovered it. At no point did Coursiv contact me about billing activity or provide any form of billing receipt or renewal notice.*** asked the company to provide proof of the original agreement or terms that authorize this charge, as well as any communication regarding the subscription and renewal. To date, Ive received no clear response. My bank is currently reviewing this charge as potential fraud, and I am requesting that Coursiv issue a full refund of the $79.99 and remove any associated billing data from their system.Desired Resolution:A full refund of the $79.99 charge and written confirmation that my account and information have been removed from Coursivs billing system. I also request that Coursiv update their billing and communication practices to ensure customers are clearly informed of charges, renewals, and terms of use.

  Business Response

  Date: 03/31/2025

  Dear ***** *******,

  Thank you for reaching out and providing such a detailed account of your experience. We sincerely apologize for the inconvenience and confusion this has caused. Please allow us to explain the situation and the steps weve taken to address it.
  First, wed like to clarify that Coursiv operates on a subscription-based model. As part of this model, our subscriptions are automatically renewed unless canceled before the renewal date. This policy is outlined in our terms and conditions, which we aim to make available to all users. However, we understand that transparency and communication are key, and we regret that this process wasnt clear in your case.
  Upon reviewing your complaint, we have already processed a refund of the $79.99 charge, and the funds should be returned to your account shortly. We understand the frustration that this situation has caused, and we are working to improve our communication practices, including providing clear billing receipts and renewal notices. Your feedback is valuable to us, and we will take it into account as we refine our approach moving forward.
  We deeply apologize for any inconvenience and frustration this has caused. If you have any further questions or concerns, please do not hesitate to reach out to us directly at ********************************** We are here to assist you and ensure that your experience moving forward is smooth and transparent.

  
  Best regards,
  Coursiv Customer Support Team
  
  
  

  Customer Answer

  Date: 04/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribe for a 15 dollar 4 week subscription they way they market their services is deceptive it says money back guarantee I never used the service and now they dont want to give me my refund back

  Business Response

  Date: 03/31/2025

  Dear ****** **********,

  We sincerely apologize for the frustration youve encountered. We completely understand how disappointing this situation must be, and we deeply regret that your experience did not meet your expectations. Our goal is always to provide clear, transparent, and reliable service to our users.
  To clarify, our service operates on a subscription-based model with automatic renewals unless canceled prior to the renewal date. We make every effort to communicate the terms of the subscription, but we understand that there may have been some confusion. Please know that our money-back guarantee applies within the specified terms, and we regret that this was not clearly communicated in your case.
  Upon reviewing your request, we have processed a full refund of all charges. Please allow some time for the refund to reflect in your account.
  If you have any additional questions or concerns, we encourage you to reach out to us directly at ********************************** We want to make sure you are fully satisfied with your experience, and we are here to assist you with any further steps you may need.
  Once again, we apologize for any inconvenience caused. Your feedback is invaluable, and we are working diligently to improve our communication and service moving forward.

  
  Best regards,
  Coursiv Customer Support Team

  
  

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to get a refund since the day of initiating the program this company should be removed from internet! They are a scam and they steal money from people! The company will not refund me ***** which was accidentally purchased so please make sure they dont have the ability to peoples money anymore!Thank you!

  Business Response

  Date: 03/21/2025

  Dear ****** ****,

  We sincerely apologize for the confusion and frustration youve experienced. To clarify, we operate on a subscription-based model, where users are billed automatically at the start of their subscription period and for subsequent renewals. We aim to provide clear communication about these charges during the sign-up process to avoid any misunderstandings.

  We understand how upsetting it can be when an accidental purchase occurs, and we have processed the refund of the $19.99 you mentioned. It should appear in your account shortly.

  
  We truly appreciate your patience, and if you have any further concerns, please feel free to reach out to us at ********************************** Were here to help.

  
  Best regards,
  Coursiv Customer Support Team
  
  
  
  

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Details:I am filing a formal complaint against Coursiv for unauthorized charges and improper cancellation processing.1.Unauthorized Charges:I subscribed in January and canceled my subscription before the renewal period. However, I was charged $39.99 on January 31 and $19.99 on March 16. According to Coursivs Subscription Terms, users must cancel their subscription to stop auto-renewal. Despite my cancellation, I was still charged.2.Failure to Process Cancellation:Coursiv claims they canceled my subscription, but I did it myself before the renewal. Their system failed to reflect my cancellation, resulting in continued charges. This violates Coursivs Terms of Service, which state that cancellations must be processed correctly.3.Inconsistent Billing:The charge on January 31 was part of the cycle I canceled, followed by the March 16 charge, even though I canceled. This contradicts their Subscription Terms, which require clear communication about cancellations and billing.4.Missing Confirmation Emails:I did not receive confirmation emails regarding the renewal or cancellation or even receipts. This violates Coursivs Privacy Policy, which mandates proper communication and transaction notifications. Their failure to provide confirmation adds to my concern.5.Refund Denial:Coursiv has denied my refund request for the March 16 charge, despite my cancellation. This charge was unauthorized and should be refunded as the cancellation was not processed properly.6.Request for Full Refund:Given the lack of communication and failure to process my cancellation, I request a full refund for the $39.99 and $19.99 charges. Coursivs policies specify that users must be notified of charges, which did not happen here.I am requesting BBBs assistance in resolving this matter.

  Customer Answer

  Date: 03/18/2025

  1. Admission of Missing Emails & Lack of Proof
  Coursiv admitted in their responses that they cannot provide proof that renewal or cancellation emails were sent. Their Privacy Policy (**************************************************) states that users should receive transactional emails regarding their subscription. By failing to send these emails, they denied me the opportunity to verify my cancellation.
  
  
  2. Lack of Transparency in Subscription Pricing:
  Coursivs Subscription Terms (*******************************************************) fail to explain why I was charged $39.99 USD in January and $19.99 USD in March after initially subscribing for $10.24 CAD ($7.49 USD) under a one-week plan. The pricing structure does not match what was advertised at signup, creating confusion and unauthorized charges.
  
  
  3. Pattern of Similar Complaints & Deceptive Practices:
  Coursivs App Store reviews show numerous customers reporting unauthorized charges, difficulties canceling subscriptions, and missing confirmation emails. Their billing and cancellation practices appear to be a pattern of deceptive behavior, misleading customers into continued payments.
  
  
  4. Failure to Provide a Cancellation Confirmation Interface:
  Coursivs Terms (*********************************************) require users to cancel their subscription to prevent auto-renewal. However, their system does not provide immediate confirmation of a successful cancellation. This means users have no way of verifying if their cancellation went through, making it easy for them to claim the cancellation was not completed.
  
  
  5. Violation of Consumer Protection Laws:
  By failing to provide proper billing disclosures, cancellation confirmations, and renewal notifications, Coursivs practices may violate consumer protection laws in ****** and the **** This is why I have also reported them to:
  *************************
  ************************ (***)
  
  
  6. Request for Immediate Refund & Investigation:
  I am requesting:
  A full refund of $39.99 USD and $19.99 USD.
  That Coursiv be investigated for misleading business practices and their failure to provide proper cancellation confirmation and email notifications.
  
  
  This isnt just a simple refund dispute but rather a pattern of deceptive billing practices that need to be addressed
  

  Customer Answer

  Date: 03/18/2025

  Please note, all parts of my complaint may be posted on your website

  Business Response

  Date: 03/21/2025

  Dear ****** *****,

  Thank you for reaching out, and we sincerely apologize for the frustration you've encountered regarding subscription charges and cancellation issues.
  To clarify, we operate on a subscription-based model where users are billed automatically at the start of their subscription and at the renewal periods unless the subscription is canceled before the renewal date. We strive to ensure the cancellation process is clear and easy for all users, and we regret that there were issues with this in your case.

  Could you please confirm whether the email ******************** belongs to you? Unfortunately, we could not locate the email you have provided here. However, we found the following email that matches the charges in question: ********************. After reviewing your case, we have processed the full refund for both the $39.99 charge on January 31 and the $19.99 charge on March 16. These amounts should be reflected in your account shortly.

  We value your feedback and are continuously working to improve our systems and communication to avoid issues like this in the future. If you have any further questions or concerns, please dont hesitate to reach out to us at ********************************** We're here to assist you.

  
  Best regards,
  Coursiv Customer Support Team

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau,
  
  I have reviewed the businesss response regarding complaint ID ******** and consider the resolution satisfactory.
  
  Thank you for your assistance in facilitating this matter.
  
  Sincerely,
  ****** *****

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a course from coursiv advert on ******** $19 on February 13 2025, there was no mention of subscription on the advert and the email they sent me after the purchase did not mention subscription. They didn't send a notification that they were going to charge me a fee after I had already paid for the course!Only for them to charge me $59 today March 13 2025. I have been pleading for a refund of the $59. I didn't study the course and I'm ready to forfeit the $19, but the $59 was not stated on the ad and I want coursiv to refund my $59 immediately as I already paid $19 for the course.There was also no service or product rendered to me by coursiv for $59.

  Business Response

  Date: 03/17/2025

  Dear ****** ******,

  Thank you so much for reaching out to us, and we sincerely apologize for the inconvenience you've experienced. We truly understand your frustration, and we want to assure you that we take this situation very seriously.
  We operate on a subscription-based model, where automatic renewals occur unless canceled before the renewal date. This is explained in our terms and conditions during the initial registration, but we understand that this may not have been as clear as it should have been in your case.
  Please know that we have processed a full refund of the $59 you were charged. We understand the importance of trust, and we are committed to ensuring that our users have the best possible experience with us.

  We genuinely apologize for this confusion and any frustration it may have caused. If you have any further questions or concerns, please do not hesitate to reach out to us at ********************************** We are here to assist you and ensure that everything is resolved to your satisfaction.

  Best regards,
  Coursiv Customer Support Team

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I have received the refund, though I lost a few dollars to exchange rate I appreciate the opportunity to learn a terrible ******* the matter is resolved and closed for me.

  Thank you BBB for your help.

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a course on AI that I saw on Instagram and the next thing I know they are charging me per month, which I tried to dispute. I did not sign up for a membership as they said I did and I can see on this site that this is their m.o. I detest deceptive practices!

  Business Response

  Date: 03/14/2025

  Dear **** *******,

  Thank you for reaching out. We sincerely apologize for the inconvenience caused. We have reviewed your concern, and we understand the frustration regarding the unauthorized charge.
  
  We would like to inform you that we will process a full refund of $79.99 as requested. However, we were unable to locate your email in our system to fully verify the details of your account. To ensure that the refund is applied to the correct transaction, could you kindly provide us with the email address associated with your account? Once we receive that, we will promptly complete the refund process.
  
  Thank you for your understanding, and we look forward to resolving this issue swiftly. Please reach out to us at ********************************* with your account information to proceed.
  
  Best regards,  
  Coursiv Customer Support Team

  
  

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a one month plan to learn ***** was elementary at best but I was ok as I agreed to and had paid for one month $39.99.I was shocked when I discovered today you have been charging me $39.99 each month (two more times). That is not what I signed up for or agreed to.I reached out to the company and they replied that it is up to them to determine whether or not I will get a refund. They then responded that I was not due a refund.I have again requested that they please refund all monies owed.

  Business Response

  Date: 03/14/2025

  Dear ***** ******,

  Thank you for bringing this to our attention, and we sincerely apologize for the confusion and frustration you've experienced.

  We understand your concerns regarding the subscription charges after your initial one-month plan purchase. We want to assure you that we have reviewed your case and have processed a full refund for all the charges, including the two additional monthly payments of $39.99. You should see the amount credited to your cards in up to 5 business days. 

  To clarify, Coursiv operates on a subscription-based model, where payments are automatically renewed unless the subscription is canceled before the renewal date. This model allows us to continue providing ongoing access to our content and updates. We understand that this may have caused some confusion, and we are working to make these details more transparent during the signup process.

  We deeply regret any inconvenience caused and appreciate your patience throughout this process. If you have any further questions or need assistance, please do not hesitate to reach out to us at **********************************************************.

  Best regards,
  Coursiv Customer Support Team
  

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute an unauthorized charge from Coursiv of $79.99 that was taken from my account on January 27th. I never approved this renewal, and I refuse to accept this charge under any circumstances.When I initially signed up, I did so with the understanding that there would be no unexpected charges or renewals without my explicit consent. To my shock, they charged me without notifying me or seeking my approval. This is completely unacceptable and feels like a breach of ******** a result, I demand a full refund of this amount, as well as a guarantee that no further charges will be made. I expect the refund to be processed immediately, and I will not accept any other resolution.This type of deceptive billing is unethical and needs to be corrected without delay.

  Business Response

  Date: 03/14/2025

  Dear ******** ******* De Pra, 

  Thank you for reaching out, and we apologize for any frustration caused by this situation. We understand your concerns regarding the charge of $79.99, and we would like to clarify that we operate on a subscription-based model, where renewal payments are automatically processed unless a cancellation request is made prior to the renewal date.
  It seems there may have been a misunderstanding regarding the renewal notice. We strive to be transparent in our subscription terms, and we are sorry if this was not clearly communicated during your sign-up. To assist you with this issue, we have processed a full refund of $79.99 to your account, and your subscription has been canceled. Please allow up to 5 business days for the refund to be reflected in your account.

  We truly value your feedback and will work on improving the clarity of our subscription details moving forward. If you have any further questions or need additional assistance, please do not hesitate to contact us at **********************************************************.

  Thank you for your patience and understanding.

  Best regards,
  Coursiv Customer Support Team

  
  

  Customer Answer

  Date: 03/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, I will notify you if the refund was made.
  
  Sincerely,
  
  ******** ******* De Pra