Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a 4 week trial with Coursiv in June ******* the end of June 2024 I relocated to ****** and cancelled all of my active subscriptions and direct debits, including Coursiv. In Feb 2025 I leave ****** for a week and opened old bank statements expecting my outgoings to be blank and instead saw that Coursiv withdraw 8 monthly payments (July 2024 - February 2025) from my account for the sum of *****. I opened the coursiv website to find that it has now taken another payment in March making the total 449.91!!I emailed Coursiv and they responded by sharing their subscription terms. I would obviously like to get a full refund as these charges were not authorised and I have been unknowingly billed for 10 months. I have attached invoices for the first trial payment, the first ***** and the most recent *****.I have requested a refund of $581 below (449.91).Thanks in advance.

  Business Response

  Date: 03/14/2025

  Dear ****** ******,

  Thank you for reaching out to us and bringing this matter to our attention. We sincerely apologize for the confusion and frustration caused by the charges youve encountered.
  After reviewing your case, we can confirm that your subscription was subject to our automatic renewal system, which is clearly outlined in our subscription terms. Our system automatically renews subscriptions on a monthly basis unless canceled by the user prior to the renewal date. We understand that this may have been an oversight, and we truly regret that this caused you any inconvenience.

  We have reviewed the details of your payments and we are processing a full refund for all charges, including the last payment in March 2025. The total refund of ****** ($581) will be issued to the same payment method you used in about 5 business days. 

  We deeply value your feedback and will continue to work to enhance our platform to ensure better transparency and customer experience moving forward.
  Please expect the refund to be processed shortly. If you have any further questions or need assistance, feel free to reach out to us at **********************************************************.

  Best regards,
  Coursiv Customer Support Team

  Customer Answer

  Date: 03/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This app - doesnt say anything about a renewal charge clearly enough. Ive paid 3 months at $39 a month for something that i have never used. AND HAD NO IDEA it charged monthly. Please refund me my money.

  Business Response

  Date: 03/14/2025

  Dear ******* ********,

  We sincerely apologize for the confusion and frustration caused by the subscription charges. 

  We have reviewed your case and will issue a full refund for the charges in question. Please allow us a few business days to process the refund, and you should see the amount reflected in your account shortly.
  Please note that Coursiv operates on a subscription-based model, where payments are automatically renewed unless canceled before the renewal date. We strive to improve the clarity of our subscription terms to prevent such misunderstandings moving forward.
  If you have any further questions or need additional assistance, please feel free to reach out to us at ********************************** Were here to help and ensure that your issue is fully resolved.

  
  Best regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just discovered that I have been paying for a monthly subscription through Coursiv for many many months now. Yes, I know, how did that get past me. Probably because everything is subscription based these days. The service remained unused during the duration of the subscription and based on this, I asked for a cancellation and refund. COURSIV refused to offer a refund. I then threatened to file a BBB complaint and told them I couldn't believe they wouldn't offer even 1 month worth of a refund. I got onto BBB website and am now seeing that this is an issue with this company. NOT REFUNDING. Since I began this process, they have issued one month out of the how many, I don't know yet. I know it's hundreds of dollars worth. What a terrible business. I'm saddened by the fact that I never looked into the content so I can't give any review on that, but as far as business practice goes, TERRIBLE and GREEDY.

  Business Response

  Date: 03/14/2025

  Dear ***** ******,

  Thank you for reaching out to us and sharing your experience. We sincerely apologize for the frustration caused by the ongoing charges and the issues youve encountered with our service.
  After reviewing your case, we acknowledge your concerns and can confirm that the last payment made to your account has been refunded. We sincerely regret that the situation reached this point, and we understand how frustrating this can be.
  Please note that Coursiv operates on a subscription-based model, where payments are automatically renewed unless canceled by the user prior to the renewal date. We strive to make these terms clear during the sign-up process, and we apologize for any misunderstanding. We will continue to improve the visibility of these terms to ensure a better experience for our users in the future.
  If you have any further questions or need assistance with any other concerns, please dont hesitate to contact us at ********************************** We are committed to resolving any remaining issues and improving our service.
  Thank you for your understanding.

  Best regards,
  Coursiv Customer Support Team

  Customer Answer

  Date: 03/15/2025

   
  Complaint: 23003694
  
  I am rejecting this response because I asked for more than one month's worth in a refund. I've tracked back through my bank account and have spent HUNDREDS on this UNUSED subscription. There in lies the moral and ethical problem that Coursiv is not correcting. I cannot believe a company would be so set on s******* over customers like this. **************. There are many complaints just like mine on BBB and other reviewer sites online. What a terrible company.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 03/21/2025

  Dear ***** ******, 

  Thank you for your response.

  We deeply apologize for the inconvenience of our response and offer.

  It is crucially important for us to provide high-quality service and satisfy our customers. We have processed a full refund for the previous months up until September, 2024. Unfortunately, we are unable to process earlier charges due to ****** restrictions (we can only refunds on the purchases made within the past 6 months). We understand that it may be inconvenient; however, we cannot control such technicalities. 

  If you have any further questions, please do not hesitate to reach out to us at **********************************************************.

  Kind regards,

  Coursiv Team

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************* led me to believe that this is a one time purchase.They did not explain that by using their app, their setting was automatically to monthly subscription.

  Business Response

  Date: 03/14/2025

  Dear ****** ********,

  Thank you for reaching out to us. We sincerely apologize for the confusion caused by our subscription model. We understand how frustrating it can be when terms are not made clear upfront.

  When you sign up for our services, we offer a trial period followed by an automatic transition to a monthly subscription unless canceled beforehand. We acknowledge that this was not clearly communicated during the sign-up process, and we are working to improve transparency around our billing structure.

  We have issued a refund for the charges in question, and it should be reflected in your account soon. We sincerely appreciate your feedback as it helps us improve our customer experience.
  Should you have any further questions or need additional assistance, please dont hesitate to contact us at **********************************************************.

  Best regards,
  Coursiv Customer Support Team
  
  
  
  

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a one time trial to VCoursiv in January 2025. I was charged for $39.99 on 2/23/25. I have tried reaching this company but their website provides no contact information. I looked into my "profile account" and there's no option to cancel anything. I recently lost my husband and quite honestly don't even remember signing up for the trial. I just want it stopped and no further contact with them.

  Business Response

  Date: 03/05/2025

  Dear ******** ********,

  First, we would like to express our deepest condolences for your loss. We understand that this is an incredibly challenging time, and we truly regret the inconvenience you're experiencing with our service.
  We apologize for the confusion and any distress caused by the charge. After reviewing your account, we can confirm that the $39.99 charge was part of the auto-renewal process after the one-time trial ended.
  To ensure that no further charges are applied, we have immediately canceled your subscription and blocked any future payments. Additionally, we will process a full refund for the $39.99 charge. You should expect to receive it within a few business days.

  We understand how frustrating this has been for you, especially during such a difficult time, and we are truly sorry for the oversight. If you have any further questions or concerns, please feel free to reach out to us at ********************************** We're here to help.

  Best regards,
  Coursiv Customer Support Team

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription before it's due date as required & today I got billed for a service I didn't want. Now they claim i didn't and won't refund me my money.I got a 4 week course for ***** as of today they billed me for the monthly subscription of *****

  Business Response

  Date: 03/05/2025

  Dear ** ********,

  Thank you for reaching out, and we apologize for the inconvenience this situation has caused.

  We would like to clarify that our service operates on an auto-renewal subscription model. While we show a clear cancellation option, we understand that it may not always be easy to manage the process, and we sincerely apologize for any confusion caused by this.
  In this case, it seems the charge for the $39.99 monthly subscription was part of the auto-renewal process that was initiated after the 4-week trial period ended.
  We sincerely apologize for the inconvenience. We value your satisfaction and have refunded the last payment. The subscription has also been canceled to prevent any further charges.
  Please feel free to contact us at ********************************* if you have any further concerns or questions.

  Best regards,
  Coursiv Customer Support Team

  
  

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ** ********

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/10/24 I paid $19.99. I cancelled subscription within 30 days. But they charged an additional $19.99 on 1/19/25. Coursiv continued trying to withdraw $39.99 on 1/7, 1/8, 2/17, 2,18. Also tried to withdraw $29.99 on 1/19 & 2/21. I want the $19.99 charges on 1/19/25 refunded and for them to stop trying to withdraw money from my ***** account.

  Business Response

  Date: 03/05/2025

  Dear ****** *********,

  Thank you for reaching out, and we truly apologize for the inconvenience you've experienced.
  
  We deeply regret that the renewal process was not communicated clearly, and we're sorry for the inconvenience this has caused. We have reviewed your account, and we have refunded both charges. Additionally, we have canceled the subscription and will ensure no further attempts to withdraw money are made from your Apple account.

  We appreciate your feedback and will work on improving our communication regarding renewals and cancellations to ensure that such issues do not occur in the future.
  If you need any further assistance, please dont hesitate to reach out to us at **********************************************************.

  Best regards,
  Coursiv Customer Support Team

  
  

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coursiv offers a trial period which I enrolled in (even though I dont remember it being subscription). At the end of the trial I was charged ***** without notice. I reached out asking to cancel all future charges and to be refunded as I did not utilize the course/app. Coursiv replied with a no as I did not meet their requirements for a refund. They are scamming people and it needs to stop!They need to put in place an email reminder so people have the option to cancel something. Their customer service is awful and they just copy and paste from their website. AVOID AT ALL COSTS!

  Business Response

  Date: 03/05/2025

  Dear ******* *******,

  Thank you for reaching out and sharing your experience with us. We truly apologize for the frustration this has caused. We understand that clarity around charges and cancellations is extremely important, and we regret that this issue was not resolved to your satisfaction.
  To clarify, when you enrolled in the trial period, the subscription terms, including the auto-renewal policy, were outlined in the agreement you accepted at the time of sign-up. We sincerely regret any confusion this may have caused. Our team works hard to ensure that users have clear visibility of their subscription details, but we understand that there may have been some misunderstandings in your case.
  Regarding the refund, we genuinely care about our users' experiences and we want to assure you that we have refunded the last payment. Please allow some time for this transaction to reflect in your account.
  We sincerely appreciate your feedback as it helps us improve our processes. We will review the way we communicate with users regarding renewals and cancellation options to make sure there are no misunderstandings in the future.

  If you have any further questions or need assistance, please don't hesitate to reach out to us at **********************************************************.

  Best regards,
  Coursiv Customer Support Team
  
  

  
  

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Coursiv on Sat Feb 15 for twelve weeks at *****. I was charged an additional ***** I did not authorize to the point for fear of more charges I cancelled my debit card I used through Apple Pay as well as the subscription. I cancelled my subscription after two hours of signing up because of the charges not approved. I reached out to Coursuv on Sat and sent a follow up email and another today when someone responded saying Im not going to get refunded. I have a copy of the policy stating full refund after 24 hour canxellatiom screen shots of the charges as well as the email refusing to refund me.

  Business Response

  Date: 03/05/2025

  Dear ****** *******, 

  We sincerely apologize for the frustration and confusion you've experienced regarding the charges and the refund process. We understand how important it is to have clarity and transparency with transactions, and we regret that this situation has caused you distress.
  Upon reviewing your case, wed like to clarify that the initial charge of $39.99 was for the 12-week subscription plan, which you signed up for. The additional $49.99 charge was for an optional add-on that was selected during the checkout process. We understand how this could be confusing, and we deeply regret that it was not made clearer at the time.
  That being said, we can confirm that both payments have been refunded. Please allow some time for the transaction to reflect in your account.
  We genuinely appreciate your patience throughout this matter and thank you for bringing this to our attention. If you have any further questions or need assistance, feel free to reach out to us at **********************************************************.

  Best regards,
  Coursiv Customer Support Team

  
  

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coursiv stole my money. I signed up for a basic services for $39 and they withdrew an additional $49.99 for an ** bundle. I requested a full refund for all services based on this scam. They refused to return the money. I then requested a full refund for the stolen money for an ** bundle I never signed up for. I never opened or used the ** bundle. They refused to return any funds. This is clearly a targeting company that runs non stop ads on social media. They are stealing money without any repercussions. They need stopped. Im certain they have stolen millions of dollars via social media.

  Business Response

  Date: 02/24/2025

  Dear ****** J. *******,

  Thank you for sharing your feedback, and we sincerely apologize for any confusion. We operate on a subscription basis, and the additional charge you experienced was for optional services, which were selected during the checkout process.

  We understand the frustration this may have caused, and after reviewing your situation, we have processed a full refund for both the initial and additional charges.
  We genuinely appreciate your understanding, and if you have any further questions or concerns, please dont hesitate to reach out to us at **********************************************************.

  Best regards,
  Coursiv Customer Support Team